Having your own toll free 800 number for clients or friends to call is less expensive and easier to setup than you may think. In fact, most 800 number services, online fax services, etc. are available to the general public for a small monthly, or per-call fee.
Which Toll Free Service Do You Use?
Here at We Rock Your Web we have used the Kall8 Toll Free Number Provider for years, and haven’t had any problems. Given, our 800 call volume is not terribly high, but we do get a regular schedule of calls to our toll free number. In addition to a small monthly fee ($2), we only pay when a call is actually made. Finally, you can setup forwarding to further minimize your 800 call costs.
Toll Free Number Forwarding
By setting up toll free number forwarding, you will absorb minimal costs for running your own toll free number? Why? Because the charge, at least typically, is made based on the duration of your phone call. If your 800 number forwards to another number, the call duration will be very short – only the times it takes for the number to pick up and forward to a number of your choosing.
What Types of Toll Free Numbers Can I Get?
Typically, you can get anything from 800 numbers, to 866, 877, and 888 numbers. You can then opt for a random string of numbers, or, for a premium, a vanity number, repeater number (with many repeating digits), or simply a premium number that is easy to remember (ie. 800-123-4567). In our experience, Kall8 provides some of the best toll free number availability and options out there. But how much do they cost? They offer a very competitive pricing schedule. We have been unable to find a more affordable toll free number provider that also provides good customer service and call reliability.
Looking for a Cheap and Reliable Toll Free Number?
Let’s face it, the 800 phone number business is very lucrative, and like most businesses, there’s plenty of outfits there that charge outrageous prices for their toll free numbers given their costs. Not so with Kall8. In fact, their lowest monthly fee (for an 888, 877, or 866 #) is a measly $2/ month. Here’s their full pricing schedule.
Toll Free 800 Numbers: Monthly Rates
Toll Free Numbers – USA/Canada
|888, 877, 866||$2||$2||Standard USA Toll Free Numbers|
|800||$5||$5||Standard USA Toll Free 800 Numbers|
|Repeater||$5||$5||Numbers that have digits that repeat, so the number is easier to remember. For example: 1-866-286-1111, 1-877-658-1212, etc.|
|Vanity||$15+||$15+||Vanity numbers translate into words, and are easier for people to remember. They can also help build brand recognition. If you look at your phone touch pad, you should see three letters beneath each number. These are used when dialing a vanity number. For example: 1-866-4-VOYAGE and 1-877-GOT-MILK.|
|Premium||$25+||$25+||Premium numbers usually begin with the 800 area code and are sold at a premium because they are very easy to remember. For example: 1-800-333-1111 and 1-800-333-1234.|
|National Database Search||$10||$10||With this option, you can search the National Toll Free Number Database for free, as many times as you want, to find the perfect combination of letters and numbers for your toll free number.|
|Local Numbers||$5||$5||Standard USA Local Numbers|
|Toll Free – International||$50||$28||International Toll Free numbers are very useful for companies that have a client base in another country. You can supply customers local to that country with a local toll free number. Note that this number can only be called from within the specified country.|
|Local – International||$50||$28||Local International Numbers help your business provide clients with a local number to call. If you have many clients within a particular city, this is the perfect way for you to establish a local presence. Local numbers are available in popular international cities such as Paris, Madrid, and London, to name a few.|
Toll Free 800 Numbers: Per Minute Rates
|Number Type||Per-Minute Rate||Description|
|Toll Free Numbers|
|888, 877, 866, and 800 numbers of all kinds including Searched numbers, Repeaters, Vanity, and Premium numbers (described above).|
|Local USA numbers.|
|Number Type||Per-Minute Rate||Description|
|Toll Free Numbers – International|
|International Toll Free numbers, described above, can be used to call from within a certain country. You can have the 800 number forward to a number of yo|
|Local Numbers – International|
|Local International Numbers, as described above, used for calling from within a specified city.|
|US Virgin Islands||$0.21|
Toll Free Number Features
What about features? Kall8 includes the following features at no additional charge. You get online account management, voice mail and fax mail, a calling card, call blocking and forwarding, caller ID, notification emails, and more:
|Voice Mail & Fax||You can receive both voice mail and fax messages at the same time. Or, choose to receive only one or the other. You can also set a voice mail greeting, specify how much time passes before voice mail answers your call, and set the allowed length for callers to leave a voice message.|
|Web Call Button||You can add a button to your website that will allow people to “click to call” you. When they click on your web call button, after entering their phone number, a call we be placed connecting their number with yours.|
|Virtual Calling Card||You can use your number as a virtual calling card by dialing voice access numbers from anywhere. You’ll be able to make outbound calls before, during, or following your voice messages. You can also use your number as your Caller ID. Calls from your calling card within the U.S., Canada, and almost 20 other countries are a low 6.9¢ per minute.|
|Conference Calling||You can create a conference call with up to 25 people. There is no time limit. The regular per-minute charge applies for each participant that dialed your toll free number.|
|Call Blocking||You can restrict the areas from which you allow calls to come in. Block by state, area code, area code + prefix, or by specific phone number. You can choose how to handle blocked calls – either send them to a busy signal, let them ring endlessly, give them an error message, or direct them straight to voice mail.|
|Custom Call Forwarding||Forward your calls to specified numbers based on various conditions, including the state, area code, time, day, or specific number, based on the origin of the call.|
|Call Notification Emails||You can opt to receive notifications via email when your toll free number is dialed. The email notification will include the destination call number, the Caller ID of the caller, time of day and length of call.|
|Maximum Call Length||You can, optionally, set a maximum call time to enforce costs. Calls will be automatically disconnected after the length of time you choose. Additionally, you can apply the same call length restriction to voice mail messages.|
|Caller ID||You can choose to display the caller’s number, or, if you are running multiple toll free numbers, the toll free number which is being called on your Caller ID. This will help you identify where the call is coming from. For example, if you have ten departments, each with its own toll free number, you’ll know which department the call was intended for.|
|Online Management||Your online account lets you set all of the above options, and lets you track calls and view statistics and analytics reports that contain detailed information on the nature of calls made.|
Record Phone Calls
You can record every call, or a random sampling of calls. You can specify a greeting such as “thanks for calling – this call may be recorded for quality control purposes.” The call recording feature on your toll free number(s) can be used not only to record calls to improve employee efficiency, but to check order fullfillment, archive important calls (such as credit card authorizations), and use your recordings for dispute resolutions.
Recorded Call Storage
You’ll be able to listen to and review your recorded calls online, as well as download them in bulk for archiving. You can also opt to have Kall8 maintain an online archive of your recorded calls.
Recorded Call Organization
You’ll be able to organize and sort your collection of recorded calls based on number, Caller ID, as well as the date/ time and length of the call.
You can send calls over the Internet and take advantage of VoIP (Voice over IP) software and technologies using Kall8’s, VoIP services.
You can look up the address of your callers. Use this to follow-up on important calls, call back missed calls, and collect valuable customer demographic information. If the address tied to a particular phone number cannot be found, you will not be charged. You can specify whether to automatically look up addresses associated with calls, or you can manually look up addresses based on specific phone numbers.
Virtual PBX (Auto Attendant)/ IVR
You can also opt for advanced services such as Kall8’s Auto Attendant, which will set up an Interactive Voice Response (IVR) system containing a hierarchy of menus, greetings, and extensions to dial. The IVR system is fully hosted by Kall8, so you won’t need to install any software or buy any hardware to support your PBX system. Virtual PBX allows you to do many things with your toll free numbers, including:
- Record calls for quality assurance and training (or legal purposes – to cover your butt)
- Scheduled activation of messages based on day and time
- Use IVR to direct callers to specific departments
- Callers from different geographical areas can be represented as one call center.
- Include pre-recorded answers to commonly asked questions, to save employee time and money.
You can direct calls to multiple numbers based on availability. If the first number is not picked up after a time interval you specify, the service will hunt for the next available number. This process continues until you or one of your employees are reached. Ensure that no important call goes unanswered! You can also use a call distribution format to balance calls between agents at your “call center.”
Block Pay Phones
For a small one time fee ($10), you can opt to have calls from pay phones to your toll free number blocked. This helps you save $0.60 per pay phone call since the FCC requires pay phone owners to be reimbursed.
Cheap, Reliable, and Feature Packed Toll Free Number
If you’ve got any questions regarding Kall8’s toll free number service, please post below. We’re also looking forward to hearing your experience with Kall8. Go ahead and give them a try, and let us know what you think. We’re on the same page – always looking for the best providers, and the most affordable ones. In this case, our hunt for the more reliable and cheap toll free number is complete (we hope). Let us know if we’ve helped/ succeeded in our efforts!
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