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What is Answer Works 5.0 Runtime – English?

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This topic contains 14 replies, has 2 voices, and was last updated by  Anonymous 1 year, 3 months ago.

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  • #3611

    Sally301
    Participant

    Just like the previous poster, I’m trying to make my PC faster by cleaning up some of the unnecessary software in my program list. When I’m browsing my list via “add or remove programs,” one of the first things I come across is “Answer Works 5.0 Runtime – English“.

    What on earth is this? I’m on a Dell laptop. Any help is much appreciated, as well as any additional tips that may help me speed up my aging laptop.

  • #4691

    a web rocker
    Member

    Like many of the annoying process and CPU-hogging Dell utilities, Answer Works (which also comes as “Answer Works 4.0 Runtime – English,” for those using even older Dell laptops), doesn’t really need to be on your PC.

    What is AnswerWorks exactly? From what I’ve learned doing some quick research, AnswerWorks is a cross-lingual question answering engine that lets companies add a language interface to your PC’s Help system, as well as knowledge databases on the Web. A user can type something in, and AnswerWorks offers suggested topics.

    In other words, it’s probably powering a lot of the Dell Help files. If you type in “i need help” in the search box it may also bring up related topics such as “support,” “customer service,” etc.

    I’m not even sure that AnswerWorks is still used by contemporary software – so I’ve removed it. I haven’t had any issues nor noticed a difference since the removal of “Answer Works 5.0 Runtime – English,” but your experience may be different, so proceed at your own risk.

  • #4692

    a web rocker
    Member

    I just purchased a refabbed HP with Windows 7 which has it. I’m thinking about taking it off, too, but need to find out how to reinstall it, just in case. 

  • #4693

    a web rocker
    Member

    I found this program on my system also. When I searched for it as text in any file (*.*) using Agent Ransack (search engine), I found that Quicken 2010 had installed it. Hope that helps.

  • #4694

    a web rocker
    Member

    To Our Customers:(Intuit)Quicken, etc.

    Intuit is notifying customers that we have identified, and created a solution for, a potential security vulnerability in some of our Windows-based tax, consumer and small business software.

    The risk involves AnswerWorks software, which is licensed from Vantage and developed on Microsoft’s ActiveX platform. It’s used in the “Help” feature of the affected Intuit products.

    We know of no cases where someone has taken advantage of this vulnerability. However, if exploited, it could allow a hacker to access the data on your computer. Downloading the update below will eliminate this vulnerability, so it’s important for every customer to install.

    The vulnerability involves code that’s part of the “Help” function in the following Intuit products.

    U.S. Products
    TurboTax
    TurboTax – tax years 2003-2006
    Quicken
    Quicken Personal Finance Software – 2008
    Professional Tax and Accounting Products
    ProSeries and ProSeries Express – tax years 2003-2006
    QuickBooks: Premier Accountant Edition – versions 2005-2007
    QuickBooks Product Line
    QuickBooks Basic, Simple Start, Pro, Premier and Enterprise – versions 2005-2007
    Innovative Merchant Solutions
    QuickBooks Credit Card Processing Kit – all versions
    Invoice Manager – all versions

    Here’s the patch: http://http-download.intuit.com/http.intuit/VAWHelp/awMinimalPatchEnglish.msi

    Hope this helps

  • #4695

    a web rocker
    Member

    Yes, AnswerWorks is installed by Quicken; I just installed Quicken 2011 and AnswerWorks came with it.

  • #4696

    a web rocker
    Member

    I have Answerworks and I have Quicken 2010. I think I recall receiving an e-mail regarding that security problem and the update. I guess I’ll keep it because I often search through the help in Quicken. Thanks for all the info. 

  • #4697

    a web rocker
    Member

    Does “http://http-download.intuit.com/http.intuit/VAWHelp/awMinimalPatchEnglish.msi” download patch work on Quicken 09 for Windows XP? 

  • #4698

    a web rocker
    Member

    So, how do I get uninstall to remove AnswerWorks 5.0 from my computer? I can’t remove it from ‘uninstall program’ or regedit. 

  • #4699

    a web rocker
    Member

    Use the free uninstaller program “REVO Uninstaller” from:www.revouninstaller.com
    This is a great uninstaller program!!! 

  • #4700

    a web rocker
    Member

    Thank you for the description of the value – or non-value of this program. Since I am looking to reduce the amount junk on my 5 year old Dell, I have deleted it. I don’t look at help with Quicken.

  • #4701

    a web rocker
    Member

    I found it on my machine as well after installing Quicken 

  • #4702

    a web rocker
    Member

    I am wondering if what AnswerWorks does is convert languages because of outsourcing. 

  • #4703

    Anonymous

    Has anyone had any issues arise w/Quicken after uninstalling this software?  We are not going to update our program, our accountant hates Quicken, but we are are continuing to use the program until we get around to changing.

    Thanks, T

  • #4704

    Anonymous

    Thank you for your post. I just found the same advisory off of Intuit’s website. I wasn’t looking for it, just for more info on AnswerWorks. Your list misses bullets and bold type not carried over into this forum through copy ‘n paste. It led me to think that, for instance, all versions of Turbo Tax are vulnerable, which explains subsequent posts about things like 2009 versions. Here’s clarity on the list (note that the full list of products outside of the U.S. are also listed in the Intuit advisory link I pasted at the end of this post):

    TurboTax Product
    TurboTax – tax years 2003-2006

    Quicken Product
    Quicken Personal Finance Software – 2008

    Professional Tax and Accounting Products
    ProSeries and ProSeries Express – tax years 2003-2006
    QuickBooks: Premier Accountant Edition – versions 2005-2007

    QuickBooks Product Line
    QuickBooks Basic, Simple Start, Pro, Premier and Enterprise – versions 2005-2007

    Innovative Merchant Solutions Products
    QuickBooks Credit Card Processing Kit – all versions Invoice Manager – all versions

    http://about.intuit.com/support/security/

    Hope this makes the list clearer.

    D

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