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Gmail or Google Will Not Load

This article began addressing the issue with being unable to login to Gmail. However, since then it has come to our attention that users running Internet Explorer (Internet Explorer 9 time of this writing) are having trouble logging into their Google account period. Specifically, users are unable to access their Google account page, or for example, Google Analytics.

Basically what happens is that the browser goes into a never-ending login loop (the secondary, or passive, Google sign-in page asking for your password a second time appears over and over again). The troubleshooting solution on this page will hopefully, the Google/Gmail login problems you are experiencing.

Because this page has gotten so long over the years, we are adding a navigation menu to help you jump straight to the section that might speak to the specific issue you are experiencing.

page navigation menu

Gmail Will Not Load

Having problems loading Gmail? In other words, you try to sign in to your Gmail account but the page keeps loading and reloading without going anywhere? We have your solution.

Verify the security and validity of your email address

One of the first things you’ll want to do is verify the current reputation of your email address. You can do this by simply doing a Google search on your email address and checking out the results pages it appears on. You can track spammers and fraudulent use of your email address this way.

Firefox – browse faster and more securely

Once you’ve done a thorough check on your Gmail account, you’ll want to make sure your browser is not the problem causing Gmail to not load. First off, in case you’re using Internet Explorer or another non-Mozilla browser and this isn’t the first issue you’ve experienced, we recommend you check out the Firefox web browser.  It’s rapidly gaining market share and is being touted as one of the fastest and most secure browsers on the market.  Not only that, but it’s easy to use, should load your Gmail account without issues, and there’s a host of free plugins available to enhance your browsing experience.

Why Won’t Gmail Load?

Typically this is due to firewall privacy settings. Here are a couple of fixes, post below if these don’t work for you and we’ll provide alternate suggestions.

How do I get Gmail to Load Again?

ZoneAlarm Settings

  • Click ‘Privacy’
  • Under the ‘Site List,’ allow 3rd party cookie control for ‘www.Gmail.com’ and ‘www.google.com.’
  • Clear your browser’s cache, and log back into Gmail.

eTrust EZ Firewall Settings

  • Select ‘Privacy’
  • Add ‘Gmail.com’ and ‘google.com’ to your site list.
  • Allow 3rd party cookie control for both sites.
  • Clear the browser’s cache, and log back into Gmail.

Diagnose the Problem

If you’re still not successfully connecting to Gmail try diagnosing the problem and adjusting firewall settings accordingly. As an example, in Zone Alarm you can enable the “Privacy Advisor”:

Enabling Zone Alarm’s Privacy Advisor

  • Open ZA
  • Click on “Privacy”
  • Click on the “Main” tab (next to “Site List” and “Cache Cleaner”)
  • Under “Cookie Control,” click on “Custom”
  • Check the box “Show Privacy Advisor” at bottom

Reload Gmail and see what kind of notices pop up in Privacy Advisor dialogue (bottom right of your screen). It may say “cookies blocked,” or “private headers blocked,” or something similar. Depending on what it says, go to the “Site List” in ZA, click “Add,” and enter “www.Gmail.com.” Browse to find the new entry (www.Gmail.com), click on it (to select it), then click “Options” right below the Add button. Uncheck all boxes and try reloading Gmail.

Add Gmail to Your Browser’s List of Trusted Sites (HTTPS://www.google.com)

One of our users found another solution that appears to work: adding https://www.google.com to your browser’s list of trusted Internet sites. You can read it among the comments below.

Stuck in an infinite loading loop?

One of the most common symptoms of this problem, as we mentioned above, is that your browser gets stuck in an infinite loading loop. The most common cause for this issue is either an outdated/corrupted cookie, or settings that are preventing the appropriate cookies from saving to your PC.

Enable Cookies and Clear Cache

Make sure you have cookies enabled for Gmail.com, and try clearing your web browser’s cache.  See our article on how to clear the cache in various browsers and why. If that doesn’t work, browse to google.com, and in the top right corner sign out the user (if they’re signed in). Then sign in yourself, and click on the “Gmail” link at top left. If that doesn’t work, we suggest you download and try a new browser (our recommended browser is Opera).

Reset Internet Explorer To Default State

Beginning with Internet Explorer 9, you can completely reset the browser to its default state as follows: browse to Tools > Internet Options > Advanced tab > Click on the “Reset” button. it’s probably a good idea to check the box that gives you the option to also clear out your personal data (making sure beforehand that you’ve backed up any important bookmarks, cookies, website settings, etc.).

Gmail Still Won’t Load?

If all these suggestions still aren’t helping, there’s some official Google suggested steps you can take to help get your Gmail up and running. Here are the official Gmail Known Issues from Google:

Firefox Constantly Refreshes “Loading…” Page

This is an issue unique to Firefox that causes the Gmail page to redirect in an infinite loop. The key to solving this problem is signing in to the secure version of Gmail at https://mail.google.com/mail.

Stuck on “Loading…”

There’s various scenarios that might occur in this situation:

  • You might get stuck on the “loading…” screen
  • You might see a blank screen
  • You might get redirected to the basic Gmail version

In most cases, upgrading your browser will solve the issue. If it doesn’t, try switching browsers (ie. from Internet Explorer to Firefox or vice versa). If that still doesn’t work, try shutting down your Firewall, Anti-Virus, Anti-Spyware, etc., temporarily, and see if that solves it. If it does, you might need to investigate one piece of software at a time to track down what’s causing the problem. Then either get in touch with the vendor to see if there’s a compatibility issue or switch to another provider. Finally, if none of that works, feel free to rant below in the comments section.

If you’re using the Chrome (Google) browser and you get stuck on loading, try disabling the McAfee Site Advisor plugin (you can access your plugins by typing “chrome://plugins” in your browser address bar.

Tiny Inbox!

Tiny inbox in top left corner? If you’re seeing your Gmail screen shrink down to almost nothing, try switching to the Firefox browser. If you’ve already done that, try disabling the “Megaupload” extension. If you’ve done that as well, or aren’t running that extension, and are still seeing the small inbox in the upper left corner, please post below.

Offline Gmail

If you’re using your Gmail offline, and you’re having problems with mail syncing correctly, or shortcuts and bookmarks behaving strangely, try disabling the “always use HTTPS” option. To do so, sign into Gmail and click on Settings. Set the “browser connection” to either don’t or always use HTTPS (you want Gmail to use it either all or none of the time, you don’t want it waffling back and forth between the two – that’s what causes the synchronization issues).

Disable Firefox and Google Plugins (including Java)

Reports we’ve received suggest that it may be worth trying to disable Firefox plugins, in particular the Google Gears plugin, the Slipstream Accelerator extension, and Java. If removing or uninstalling Java works, you might simply need to update your Java installation.

Clear Cache, then Reset PC

Some reports indicate that clearing your browser’s cache and restarting your browser may not be enough. Try a full PC reboot and see if that works.

Windows Hosts File/ Spyware

Check your hosts file in C:\WINDOWS\system32\drivers\etc\hosts.

If you can’t access it (i.e. you get ‘Access denied – C:\WINDOWS\system32\drivers\etc\hosts’), make sure a program such as Spybot Search & Destroy isn’t blocking access. If you still can’t access it, try restoring permissions with the following command:

attrib -r -h C:\WINDOWS\system32\drivers\etc\hosts

If that doesn’t work, try using the MS CACLS tool to regain control of the file.

The connection has timed out

If you’re getting the message “The connection has timed out. The server at www.google.com is taking too long to respond.“, and other web pages are loading fine, try accessing Google from another PC on your local network. If that works, the issue is local to your PC, and one of the above suggestions should resolve the problem. You may also need to check your firewall settings and ensure that there’s not a custom setting blocking access to Gmail.

Compatibility Mode in IE 8

If you’re having troubles accessing Gmail in Internet Explorer 8, try turning on the Compatibility Mode (F12 key or browse to Tools > Developer Tools > Browser Mode) and try several different settings, restarting your browser each time.

Update Calendar Year

This is a bit of a strange one, but we’ve heard at least one user benefiting from this. Check your system’s date and calendar and make sure it’s correct. If not, set it to the current day and time, then reboot your PC and try accessing Gmail again.

Firefox – User Preferences

Another thing you can try is resetting Firefox’s User Preferences when in Safe Mode. To do so, browse to Tools > Exit to close Firefox. Next, browse to Windows’ Start Menu > All Programs > Mozilla Firefox. Select Mozilla Firefox (Safe Mode) to load Firefox in safe mode (for the savvy PC users, browse to Start > Run > “firefox -safe-mode”).

You’ll notice a safe mode dialog window. Caution: the next step will reset your preferences. If you don’t want this, you may need to try an alternate solution. To proceed, check “Reset all user preferences to Firefox defaults” and select “Make Changes and Restart”. Hopefully you’ll now be able to load and access your Gmail account without issues.

Clear SSL State

If you’re using Internet Explorer 8+, try browsing to Tools > Internet Options > Content > and choose Clear SSL State. Restart your browser and hopefully Gmail will load correctly.

Logs In but never loads on firefox

Turn off AdblockPlus in Firefox for Gmail before you attempt logging in. This will cause ads to pop up. Thanks for reading and helping our other readers out!

Alternative Solution: Use an External Email Client

An alternative solution to accessing your Gmail emails is to use an email client such as Mozilla’s Thunderbird (a free, open source email client that also comes with a calendar option called Lightning). You’ll be able to send and receive emails and do most of what you can do (including searching your emails using various parameters) on Gmail.com. The drawback to this approach, of course, is that it limits access to your Gmail account to PC’s that have the email client installed. But – if you’re only having troubles with one PC, it might be worth using Thunderbird or another email client (Outlook, for example, or Windows or Mac Mail) to access Gmail on the PC that is experiencing issues.

Nothing’s Working!!

If you’re still having issues please post a comment below. We’re doing our best to keep this article current and updated with the latest solutions to help you get access to your Google and Gmail accounts.

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About Alex Schenker

Alex bring a series of in-depth articles on search marketing and content management systems as well as troubleshooting tips to We Rock Your Web's collection. He is an avid tennis player, nature enthusiast, and hiker, and enjoys spending time with his wife, friends, and dogs, Bella and Lily.
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  • Penny Scott

    I opened my gmail as usual. I do not log in and out, it’s always open. First, I noticed it was my husband’s gmail that came up, not mine. So, I clicked to open mine. Only my primary mail will open. All mail and social will not open. The little circle just keeps turning, trying to load. My Internet connection is fine.

    • Penny Scott

      Never mind. I took my husband’s advice and turned my tablet completely off and when it came back on everything was normal. Thanks anyway for having this site.

  • george senda

    I reset Firefox on my Macbook and no matter what I do, it keeps asking me for my password but then will not recognize it.

    • http://www.asecurelife.com/ Kimberly Kurimski

      Hi George, have you tried the following?
      Clear the cache and cookies for Firefox. If this doesn’t help start Firefox in Safe Mode. While in safe mode type about:preferences in the address bar. Select Advanced > General. Turn off Use Hardware Acceleration. Then restart.

  • http://www.asecurelife.com/ Kimberly Kurimski

    Great to hear!

  • oluwatise

    Please, my Compose tab for Gmail doesn’t load for hours. What do you advise me to do?

    • http://www.asecurelife.com/ Kimberly Kurimski

      Have you cleared your cache/cookies? Do you have a strong Internet connection?

  • Em

    I’ve had this problem for the past 2 days, Gmail account won’t load tried all the suggestions! Downloaded Chrome, no luck same with Safari! I get my mail on my iPhone but no longer on my Mac mail! This sucks as I need to use my Gmail accounts online on my Mac!
    I managed to get into my calendar but email just ain’t happening!

    • http://www.asecurelife.com/ Kimberly Kurimski

      Are you able to login to Gmail’s site with your login details?

  • Dan Robinson

    If I delete Gmail on my Android phone, I also lose them on my computer, why?

    • http://www.asecurelife.com/ Kimberly Kurimski

      Hi Dan, what do you mean you lose them on your computer? Do you mean when you delete the app from your Android you cannot access your Gmail from your computer? Can you access it on other computers or is it just your computer that’s locking you out?

  • Paz Asplindh

    My gmail isn’t loading properly on Google Chrome. I can sign in, but I click my emails to open them and they just won’t open, it’s really frustrating!! Please help.

    • http://www.asecurelife.com/ Kimberly Kurimski

      Have you tried using your Gmail in another browser, like Firefox?

  • Ghoto Razaq

    Hi, I have the email account Charles (at) specialtyroofingseattle (dot) com. I have done the setup in Gmail app. From Gmail I cannot get email from anywhere in my INBOX, but I got email while using WEB2HOST. Can anyone here help me out?

    • http://www.coverstorymedia.com/ Alex Schenker

      Hi Gotho, can you clarify a bit? Did you add your email address in the incoming/outgoing settings within Gmail?

  • kathy

    Been dealing with this forever! Disabling Ad Blocker (on Firefox) worked for me. Thanks!!

    • http://www.asecurelife.com/ Kimberly Kurimski

      So glad this helped you Kathy!

  • nonameatall

    Stuck on loading in Chrome:
    I couldn’t type in the address bar (really slow). I was getting this because of Norton extension “norton identity safe”. Disable it, and it works again. I then went to the Norton program and clicked ‘help’ — it automatically identified and fixed an installation problem. Now, I enabled the extension and it seems all is well again.

    • http://www.asecurelife.com/ Kimberly Kurimski

      Thanks for walking us step by step through your experience. I’m sure this will be very useful for our readers.

  • pk

    On Mac or phone email will not come in. I have 7000 messages but have recently deleted 3000 to get storage ….why can’t I get messages?

  • derikoconer

    I am confident that at least one of the above options will work for you to speed up Gmail load times, but if you don’t like those tips you can use a different email client to access Gmail. Thunderbird is an excellent email client which works on Windows, Mac OS X, and Linux. Enable the IMAP/POP settings within Gmail, set up the Gmail POP/IMAP settings within Thunderbird, and then use Thunderbird to fetch, read, and send email.

    While this works fine, the principle drawback of this method is that you have to be using the computer where Thunderbird is installed. Once you are at another computer or mobile device, tip number three or four become quite useful.

  • bob pendleton

    Blank Pages Show “Loading” When Log On To Gmail, Google Chrome Etc. Do you have any solutions?

  • Paul

    Firefox Won’t Switch Gmail Accounts
    I’m using Firefox 29.0.1; and within the last few days I can no longer switch accounts to check my other Google App emails. I get the login box, with correct user name and password, but when I submit, I am taken to my original gmail account, not the account I just logged in to.

  • Guest

    I’ve come to the point that I’m seriously considering dropping Gmail. For the past month or so I have found it almost impossible to get my email to download without having to wait several minutes. On really bad days, it can take 10 minutes to view only a handful of messages. As someone who works from home, this is simply unacceptable. I need a service that will load my messages quickly so that I can get to the more important parts of my workday. Unfortunately, Gmail still appears to be the best email company out there.

    Because this is my work account, I’m afraid to switch providers. I need a service that will be around for years to come and I just don’t trust many of the other providers. Sure, I could use Yahoo or Hotmail, but I haven’t had success with either company in the past. Right now, I’m really hoping that Gmail works out all their kinks.

    Currently, I’m having to close my browser window several times a day to get my email to even load. This is extremely frustrating. Why this issue has not been fixed is beyond me. I’ve tried everything on my end and it doesn’t help. It’s either Gmail’s fault or the browser I’m using, which is Firefox. Either way, I’m ready to give up.

  • Guest

    I have found that nine times out of ten when I was having problems with gmail, or really just about any other place on the Internet, Internet Explorer was the problem. I have been told by professionals that Internet Explorer is the most secure browser to use and that it really is the best one, but I am not seeing it. The only thing that even kept me on Internet Explorer for as long as I was on it was the fact that I had not figured out how to move my favorites over the Firefox. Once I figured that out, it was a no brainer.

    Chrome was not a whole lot better. I mean it was faster than Internet Explorer, but I still had plenty of issues using it. I just went all the way over the Firefox and now the only problem I really have are with Adobe Flash Player. It crashes every now and then. That could be a Firefox issue, but I don’t really know if it is or not. I know I am not going to switch back and I do not want to try anything new, so if it crashes, it crashes. I do know that I have had zero problems with gmail since switching over and that fact alone is worth a few glitches with the flash player.

  • guest

    I signed up for gmail years ago. I never used it. I just signed up because I had to in order to get my blog going or use some other Google product. To me it was just an extra email address I never used. Then I figured out how to make my own email address. And then I figured out how to use a few other Google products. And now I just about wish gmail was the only email I had at all.

    Why? Mostly because I am tired of hitting the “retry” button on Yahoo and I often wonder if they even know what spam is.

    It probably also has something to do with the fact that I always have to be signed into Google anyhow, so why keep the Yahoo window open at all? All those annoying instant messages that I keep turning off are about to make me as ad as if someone was knocking on my door every 5 minutes.

    I must be one of the lucky ones. I very rarely ever have any problems with gmail. The worst thing that happens to me is having to switch between email accounts. I can probably even make that easier. I just don’t know how.

  • Guest

    Lately I have been hearing more and more about people having problems with their gmail. Just the other day a friend of mine was asking me about other free email services that she could use instead of gmail. It seems that she somehow got locked out of her account for 24 hours and could not do anything about it. Apparently this was not the first time such a thing has happened for her with gmail either.

    I can’t say that I have problems getting gmail to load. I have problems with having to repeatedly log in though. I don’t care which gmail account I want to see, it always sends me through my main account. For the most part, I get that because I stay logged into the main one, so the first time it does that I am patient about it. It’s the second and third times that really start to get on my nerves though.

    I don’t know if this is a gmail thing or if I am doing something wrong. I just know it irritates the crap out of me, especially when I am in a hurry. Since I work online, I am always in a hurry to get to my information. Anyhow, this is getting annoying and I am not impressed at all with gmail at the moment.

  • guest

    I’d never had many problems with Gmail until recently. I installed the latest update from Firefox and then started having problems getting my mail to load in. I eventually have to close and restart my browser before it will actually work. I’m currently having to do this at least once a day and it’s quite annoying. As someone who works from home, I often have multiple tabs open and having to restart Firefox is frustrating. I’d never had this problem in the past and I’m not sure why I’m having it now, other than it possibly having something to do with the update. I do know that my Gmail works just fine on my smartphone.

    All and all, Gmail has been the best email provider I’ve ever used. It certainly beats Yahoo and Hotmail and I use many of the features the account comes with, such as the calendar. I just wish I could get it to work for a few days in a row without causing problems. Hopefully this is something that resulted from the recent update and Firefox will fix the problem. Until then, I’ll use the suggestions you’ve listed and see if anything works. Thanks for another great article.

  • guest

    I hope everyone took advantage of this information during the recent scare with Yahoo! and several of their platforms being hacked. A list of thousands of email addresses and passwords were posted online. If yours happened to be one of them, the hackers were trying to get into other accounts using the same password that was posted online. I know that a few people had gmail accounts that were on the list and they had some problems getting into their gmail.

    The passwords were old ones, but if you tend to use the same password for multiple accounts, then you were in some serious potential trouble. I can tell you that this did not do anything for the reputation of Yahoo! and their various platforms. Gmail was starting to look pretty good as a main email provider. Now, since a former employee of Google is the CEO of Yahoo!, you have to wonder what kind of changes she will be implementing and how that might all play out. Hopefully she helps them tighten up security over there!

  • Guest

    Getting gmail to load usually is not a problem for me. I do have some issues trying to get it to switch between accounts sometimes, but I eventually do get it done. When I do have problems getting gmail to load, the first thing I usually do is to clear my cache. For me, this is actually kind of a good thing because I do not always remember to clear my cookies and all that. So in a way, I like it when gmail does not load because it gives me a reminder to do something I should be doing on a regular basis anyhow.

    I have had some experience with still not being able to get gmail to load even after I clear my cookies and browsing history. In that case, I sometimes just have to switch browsers. I usually use Firefox and if that does not work I go to Chrome. If Chrome does not work, I go to Internet Explorer. Since I really can’t stand IE, I sometimes just skip that step and go straight to the next one, which is rebooting my system. Sometimes there are updates that can’t be applied until the system reboots, so this one usually works when all else fails.

  • Guest

    I have found that using Firefox was the best route for me. It seems to be the only browser that does not give me a ton of issues when I try to load gmail. Overall, I don’t really care for gmail that much, but many of the my clients use it as well as my school, so I am kind of forced to use it myself. I don’t have any specific issue with gmail. It just does not happen to be the email I started with way back in the day, so I am not as used to it as I am to the other one (which shall remain nameless).

    My biggest problem with gmail right now is that I have to login so many times to use all of my email accounts there. Seriously, I stay logged into my main account and when I go to log into my school account, I have to do it over and over. It is pretty ridiculous if you ask me. And I have tried to just add an account, but maybe I am doing something wrong. It would be ideal if I could just be logged into all of my gmail accounts at once, but I am not aware if this is possible or not.

    Of course, it could just be me. I am just now learning to navigate a lot of the Google features, so maybe this one will come to me in time as well. For now I am happy to just be able to get in and out.

  • guest

    I currently have a yahoo email address, but I am completely unhappy with how it functions. Half the time I can’t get my email at all and when I do, I can’t search for a particular word or phrase. It always tells me that I have to retry later. I thought about switching everything over to a gmail address, but I am not sure what the difference would be.

    Several of my friends use only gmail and they sometimes have problems getting it to load, as you are discussing here. So my question is, is gmail any better than yahoo? Is it worth it to make the switch? When yahoo is working, I love the way it is laid out and how it works with my messenger and the ability to keep things in folders and access them from anywhere. But my business is growing at such a rate that I really need to be able to rely on my email service. I am not quite ready to pay for an email provider, so I still need to use the free email services.

    Have you had experience with yahoo and if so, can you tell me what the difference would be if I changed providers. Is gmail any better than the yahoo service or is it about the same?

  • guest

    I have several gmail accounts. I do not use them very often, but I have not had any problem with them loading when I do. I do have problems getting my emails forwarded to my other emails from gmail though. Personally, I am so sick of the free email services that I am ready to pay for one. I know there are several that are affordable. Some of them only charge you for the storage that you use and some of them charge a flat rate. Since I work online and have had problems staying in contact with my clients because of the emails issues, it would be worth it to me to pay for an email service.

    Right now I am not sure if I am more fed up with gmail or yahoo. As far as I am concerned, if you have a service or business online, it should be compatible with any browser. I completely gave up on Internet Explorer because it was constantly giving me problems with my email especially. I tried Chrome, and I do like the speed of Chrome, but there are lots of sites that do not work well with Chrome. For now, I am devoted to FF. It is the one browser that seems to work well with all my emails…or as well as the email provider will let it.

  • guest

    First off, if you are using Internet Explorer, there is most of the problem right there. It used to be my favorite browser, but that is only because every computer I ever bought came preloaded with it. It was there, so I used it. After using more colorful words than I like to in the process of dealing with it, I switched to Firefox. Chrome works well too, but sometimes it has more glitched than I want to deal with. When it works, it’s super fast. But when it doesn’t, well, it doesn’t.

    Other than that, most of the time when I have problems with any of my email providers, I find that cleaning my computer is very helpful. In fact, sometimes my lack of ability to get to my email is what reminds me to clean my computer. And yes, I know that is just sad, but there it is.

    When all else fails, I clean my computer, defrag it, and then shut it off. I have no idea why, but sometimes just rebooting my computer does the trick. I am sure there is some IT explanation for it, but I don’t know it.

  • Guest

    Thanks so much for this article. As usual, I love the way this site really lays it out there for those of us who may not be as tech savvy as we need to be. I know that for me, not being able to get to my email means my workload almost comes to a screeching halt. I can’t communicate with clients and really, whether it’s gmail or Yahoo, I don’t even want to use anything else made by the if one aspect doesn’t work. That is to say if I can’t get my gmail to load, I don’t want to use Google, Blogger or any other Google product. I know that’s a bit extreme, but I’m funny that way.

    I also appreciate the tip about Googling your email address to learn about spammers using your email. I had no idea you could do that. That is a handy thing to know just because of the ability is gives me to check out other people. I can check their email and see what they have going on. When I Googled my own it came up with some of my work. I hope it works the same for others.

    As for browsers, Internet Explorer isn’t even worth downloading. It works fine for a while and then it just doesn’t. It used to be a favorite of mine, but not any more. Live and learn.

  • Guest

    I don’t use gmail a lot and I very rarely have any problems getting it to load, but when I do, I find that most of the time it has something to do with my browser. When that happens, I go to my Internet settings and just clean everything out. I have to say that things like these happen more often with Internet Explorer. I used that browser for years, but it just seemed to get worse and worse. Sites won’t load or if they do, I can’t see half of what is offered on the site. Or, I’ll get to the site and all of a sudden Internet Explorer will just have to close down because of some kind of problem its having. I give up.

    Now I use Google Chrome or Firefox. But, Chrome has its own issues. Someone told me that it runs faster because it doesn’t use all of the security features that Internet Explorer does. I don’t know if that’s true or not, but lately Chrome has been almost as bad as Internet Explorer. So, I’m primarily using Firefox now. It doesn’t have the lag in load time and very rarely ever has any issues loading things. It makes me wonder why the other browsers can’t do the same. It’s bad enough if you can’t get your gmail to load, but when you start losing work because of a browser, it’s time to do something about it.

  • Guest

    Although I have a few gmail accounts, I tend to use Yahoo more. I think it’s just out of habit rather than because of actual performance. Yahoo mail actually kind of sucks. Every other time I try to look up an old email it has problems loading or some other such issue. In short, it’s a pain in the butt. But since I’m a creature of habit, I stick with it. Stupid? Yes. It’s probably even caused a few issues with its lack of working properly and getting my things to me in a timely manner.

    I never really have a problem with gmail loading though. When I have a problem with any other email loading, I just clean my computer. I’m one of those people who forgets to clear the browsing history etc. because I tend to go to the same sites most of the time. Then when things aren’t loading correctly I remember that I need to do some simple maintenance.

    I’m curious though. What benefits do you see using gmail rather than yahoo? I like the fact that I an send all my gmail to my yahoo email, but then that feature doesn’t always work either.

  • guest

    I have several gmail accounts. I can’t say I’m overly impressed with them. I’ve had a Yahoo email account for years. I was toying with the idea of switching everything over to gmail, but I have yet to find a reason why I should. I have all of my gmail accounts set up to forward to my yahoo account, yet I very rarely receive my email without going directly to my gmail.

    To me, if gmail is going to offer this service and not have the technology to follow through with it, I have no urge to try and rely on them for anything else. Of course, I could be thinking about it all wrong too. That may be the only feature they have that doesn’t work the way it should. I have yet to explore and find out. But, if there are so many problems getting gmail to load, then maybe it’s best I stick with Yahoo.

  • Anonymous

    I don’t know what are you talking about, but Gmail and Firefox are the best email software and browser in the field. I never had problems with them and I hope I will never have.

  • Anonymous

    When I try to reply to a specific email address, the “loading” stays on page and I’m unable to reply. Am I the only one experiencing this problem?

  • John Doe

    Kept getting screen freezes back in 95. Lot’s of ideas and suggestions on what I might do to solve the problem, and those suggestions were all useless. Over time, Windows got better along with the internet and screen freezes now seldom occur.

    Gmail has some work to do on fixing those Gmail problems with looping, logging in, and screen freezes. Or, perhaps my computer and Windows 7 are outdated and Gmail is ahead of me! Maybe it is time for me to buy a new computer.

    All the suggestions about cleaning the cache and things of that type are hogwash. Gmail and me are not getting along too well as of late. I hate those screen freezes and/or slow responses that Gmail is giving. And it ain’t about cleaning the cache or reinstalling windows or any of the other standard fix-it suggestions. Gmail simply is not meeting its own set of high standards lately.

    • Kimberly

      Hello, thank you for reading and commenting! May I ask how old your computer is and how often you use it? Like you said, it may be time for you to get a new computer. However, if it’s only doing this with Gmail then it may be a Gmail problem.

      -Kimberly

  • Anonymous

    Disabling the “Google Gears” plugin fixed the problem for me.

    • Anonymous

      Thanks for this!

      I am running Firefox v. 3.6.25 on OS X 10.4.11 and uninstalling “Google Gears” solved my problem as well.

  • Anonymous

    Hello,

    I have a similar problem to everyone else here. Every time I log onto my Gmail account it is a blank white screen, loading for a while, and then it says “the connection has timed out, could not connect to the server at Google.com.”

    I am a student at the University at Buffalo and they do their email through Google. So I have to enter in ubmail at buffalo dot edu and it has me sign in, and then it transfers me to Gmail.

    Here are the facts:

    * I just got this new laptop and on my home Internet I could connect to my email, but now that I am at college using their Internet I cannot connect to it.
    * Every other student here has no issues connecting to their email or my email on their computer using the same Internet as I am now. I can access my email on any other computer so far, except my new one.
    * I cannot access my Gmail account on any web browser. I have Firefox and Google Chrome, but I don’t like IE.
    * I can access other Gmail accounts that are not through my school from Gmail.com. I have tried signing in at Gmail.com instead of my school’s page and it still doesn’t work.
    * I have tried clearing my cache, adjusting my cookies, turning off my firewall, restarting my computer, and any other simple solution.
    * I managed to stump the computer help desk here at my college.

    Can you please help me get onto my email on this laptop? I really would like to be able to check it because it is a necessity for school.

    • We Rock Your Web

      Hi there,

      First off, we’re sorry you’re having such troubles accessing your Gmail account at your University. We can only imagine what a pain that must be.

      Some questions to help us troubleshoot your specific issue:

      * Have you tried accessing Gmail.com in Internet Explorer?
      * What brand laptop and what O/S (Operating System) version are you running?
      * Do you have Google Gears or any other software/ plugins installed?

      Another option we might mention is the ability to access your Gmail account via an email client such as Mozilla’s Thunderbird. We can help you get your email account setup on Thunderbird if you need help, just ask.

      Hopefully we can get this fixed and working for you!

      • Anonymous

        I have tried accessing my Gmail account in Firefox, Google Chrome, and Internet Explorer. My laptop is a Toshiba Satellite with Windows 7. I have checked for Google Gears and I did not see it listed.

        Thanks.

        • We Rock Your Web

          Have you tried accessing via another wireless network (so your laptop is assigned a different IP address)? Are you having trouble with any other Google sites (ie. adwords.com, google.com/calendar, etc.)? Are you seeing this “the connection has timed out, could not connect to the server at Google.com” error message on any other non-Google websites?

          • a web rocker

            I also have a Toshiba laptop running with Windows 7 Home Edition and am getting the message you mentioned in your response about the connection being timed out. I am not able to access Gmail in either Internet Explorer or Firefox. I’ll get the sign on page, but when I put in my information it won’t go anywhere. (In I.E., I can’t even get onto the main Google page, but I can access other Google sites such as Google.cm, etc.)

  • Anonymous

    I have tried the suggestions to no avail. I have a desktop and a laptop at home and standard view will not work on either no matter what browser I use. I can get on to standard view with a school computer though. So I think it must be computer specific, but then why doesn’t it work for either of my computers? Could it have anything to do with using Gmail IMAP with Outlook?

    • Web Rocker

      It’s probably a setting or plugin that has been disabled in your home PC’s. Try using a different browser (for example, Internet Explorer, Firefox, Safari, Chrome, Opera), and make sure you have both Java and JavaScript plugins enabled.

  • Anonymous

    I have tried all the above but yet Gmail will not load. Any ideas on how to resolve the problem?

    • Anonymous

      I have tried everything and gmail has stopped working.

  • Anonymous

    using firefox, trying to open gmail — it kept loading and re-loading, without actually going anywhere. i cleared my browser cache as recommended above, and it worked! no issues now.

  • Anonymous

    I have been trying to access my Gmail account from work and home. Both places display the white screen after I login. I have another Gmail account that I am able to access from both places.

    I’ve tried Chrome, Firefox, Safari, IE, and nothing seems to work with my one account. I AM able to access this account using my iPod, and iPhone, but not on my MAC, or PC at work. I created a new Gmail account and am able to access that. This is very frustrating. Oh well, I guess I should be happy that I can access it using my iPod.

    BobF

    • Web Rocker

      Hi Bob,

      Very strange that one account works and the other one doesn’t. It sounds like maybe it’s a cookie issue (since cookies are stored separately for each account). Have you tried clearing your browser cookies, adjusting permissions (allowing cookies for gmail.com), clearing your browser cache, restarting your browser and logging in?

  • Anonymous

    I can’t load any Google sites at all, no matter which browser I use, be it Firefox, IE, or Google Chrome. I have tried everything to fix this and I am at my wits end. It just keeps coming up “500 Internal server error” or various others like “Error 102 (net::ERR_CONNECTION_REFUSED): The server refused the connection.” Anyone have any ideas?

    • Web Rocker

      It’s possible that spyware has infected your PC and is preventing it from accessing Google pages. Try downloading Spybot Search and Destroy and running a scan of your system (and make sure your browser ends up on http://www.safer-networking.org and not some other site offering up a fake version of Spybot).

  • Anonymous

    Sorry but you are wrong about FireFox. I am using version 2.0.0.14 and gmail will not load in it. Gmail works fine in MS Internet Explorer. I have cleared cookies, cleared cache and everything else, and tried to reload. I do not use any of the firewalls you mentioned. I am on a company network and the company does not block gmail. Others are using it here as well.

    Personally I think it is something FireFox is doing wrong.

  • Lil

    I was not able to figure out why my Gmail would not open. I tried just about everything I could think of, even looking at solutions online. Stupid me, I found that my Date and Time on my Mac Laptop was wrong. I corrected both and now my Gmail work fine.

    • Kimberly

      Happy to hear you were able to figure out your problem Lil. Thanks for reading and commenting!

      -Kimberly

  • Anonymous

    i have avast antivirus suite.
    gmail will open, i can click on an email, but it hangs and doesn’t display.
    i’ve tried both firefox and IE and both have the same issues.

    • Alex

      Did you try accessing Gmail in both standard and HTML modes? You can switch them by clicking on the links in the footer:


      Gmail view: standard | basic HTML

  • Anonymous

    Ah, at least not until I got my shiny new iPad 2. Oddly enough, my Google stuff works better on Apple it appears. I think I might look into Google apps and start using their domain-based email service (ie. where I can send and receive email using Google’s servers, but use my own email address).

  • Anonymous

    My browers (IE, Mozilla Firefox, Opera) do not load and open google.com and gmail.com. The error report processing is done but they are not loading. If I click the Google search engine I get the error:

    404 NOT FOUND

    Not Found

    The requested URL /search was not found on this server. Apache/2.2.3 (CentOS) Server at http://www.google.com Port 80

    BUT if I open google.co.in it’s opening but only google.com and gmail.com. This is a problem, please help me to find the solution.

    • We Rock Your Web

      You’re not in China by chance? If you were, I might think that your problem is related to the feud between Google and the Chinese government. The article Baidu vs. Google has updated information on the topic.

      • Anonymous

        I keep getting that same message. I think I’m supposed to maybe set my computer to factory settings? I don’t have Norton.

  • Guest2

    Logging into my gmail account via safari no longer works. I can log in but it never loads just takes me back to the log in page like I never logged in. If I type in the wrong name password etc., it tells me wrong log in info… used to work with no problems, then worked sporadically, and now not at all. Please help!

    • Kimberly

      Hello, sorry to hear your Safari isn’t working for your Gmail. Try disabling Google Gears. Sometimes this helps with Firefox and Safari users. Also, have you tried clearing your browser cookies? For example, adjusting permissions, clearing your browser cache, allowing cookies for gmail, restarting your browser and logging in? Sometimes these types of things help as well. Please let me know if this helps or not so we can find you a solution! Thank you for reading and commenting!

      -Kimberly

      • eileen washburn

        I have the same problem as Kimberly but I am severely handicapped when technical stuff like browser cookies, adjusting permissions, clearing my browser cache, allowing cookies for Gmail etc. I have had my mac since 2006 but just started using it with help from my son. Took it once to the local Apple store and that wonderful guy cleaned it out and whatever and it worked fine for years but now will only let me have my mail in the suggested other htl something or other and I can’t play iTunes radio or do any other special function. I am still using tiger and seems I should be a snow leopard or get a new something or other. My mac was user friendly as my son said it would be. All I want is to have it work as it always has. I don’t find any new products from any source that are user friendly. Apple has let me down but I don’t think anyone out there is any better. I just want my mail, my music and my Google searches and be able to tell my new HP printer to print without garbage about my printer que being off and do I want to override it etc. and on and on. I guess I have to go back to the genius bar.

        • Kimberly

          Hello Eileen, my name is Kimberly and I’m the brand manager for We Rock Your Web. I’m a big Mac (Apple) fan and I agree that their products are very user friendly. I’m sorry to hear that you have been having troubles with some of the most basic things on your computer though. I agree with you though, going back to the Genius Bar sounds like the right thing to do. I usually find that a computer lasts about 6 years (from my own experience). Will yours being purchased in 2006 it has surpassed that time length. However, if you haven’t really used the computer much it should still be in pretty good shape. I hope going to the Genius Bar fixes your problem. If it doesn’t please let me know and I will do my best to help you out. Thank you for reading and commenting.

          -Kimberly

  • Anonymous

    I disabled the Google Gears addon in Firefox and bam – fixed!!! To disable Google Gears follow these steps:

    * Firefox Menu > Preferences > Manage Addons > Disable Google Gears

    Hopefully this helps someone else too!

  • Alex

    Try diagnosing the problem with the new “Privacy Advisor” section I posted above.

    If this still doesn’t work post back here with specifics to your situation – ie. what browser are you using, what else have you tried, etc.

    Good luck!
    :) Alex

  • Anonymous

    Deleting all Firefox cache and re-opening the browser solved the problem for me.

  • Anonymous

    I’m already a Gmail user. I emailed an email address to see if it was available. It instantly bounced back and so when I went to create it, it didn’t work. HOW DO I FIX THIS?! I NEED THAT EMAIL ADDRESS, BEFORE SOMEONE ELSE GETS IT!! -Please email finemessrecords at gmail dot com if you have the answer.

  • Anonymous

    I have tried the zone alarm fixes but had no luck can you help?

    • Anonymous

      I was having the same problem with my Gmail loading. The only way I could get it to work was to open FF in Safe Mode.

      I followed the steps in this link and it took up to step #3 for things to finally correct.

      Good Luck

  • Anonymous

    EVERY blame thing suggested above I have tried and tried and tried. I have NO problem with gmail or yahoo mail on any other PC I use. Only have this problem with my PC at work and I really need to access my email accounts from work at times. I’m so frustrated!!! Can someone help me PLEASE?

    • alexc

      It’s possible that your work environment is blocking access to gmail. If that’s the case there’s not much you can do – I suggest you contact your IT support to see what their policy is.

    • Anonymous

      I have this exact same problem. It only happens at work and not all of the time. I’ve talked with our IT people and they say there isn’t anything with them. I can connect to gmail at other places with the same laptop. Help!!!!

  • Anonymous

    I am not able to load Gmail, Facebook, or my banks sign in page. Also, cannot sign in to Photobucket and Youtube. Neither of the sign in pages are responding.

    I have tried on Firefox, IE, and Chrome. None of them work. I also tried clearing cache, cookies, disabling firewall, adding https://google.com to allowed list, tried Firefox troubleshooting extensions, deleted java related programs, tried Firefox safe mode, tried flushing DNS, and ipconfig on cmd prompt.

    Last night out of sheer luck I got to log into my Gmail and Facebook. However, I have dealing with this problem for over a week. Today I am still not able to log into these sites. I am connected through the droid using the Easytether app. I did not have this problem before using the same connection (droid with easy tether). I recently got back from a trip to another state where I was using wireless to get online and there were no problems. I get back home and use the droid tethering again and this issue came up.

    On Google, the main page loads up fine. So does maps, shopping, news, etc. The only links that don’t load are the Gmail and the “sign in”.

    This is the error I get: “The connection has timed out

    The server at http://www.google.com is taking too long to respond.

    * The site could be temporarily unavailable or too busy. Try again in a few moments.
    * If you are unable to load any pages, check your computer’s network connection.
    * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.”

    Any help will be much appreciated.

    • Anonymous

      kuch nahi ho satkta hai system ko format kar do………..

  • Anonymous

    Gmail is one of the best email programs available on the market today. Since it is also free, it has become quite popular. Of course, this rapid growth has also led to some common issues being reported. This article provides a very detailed treatment of some of the more interesting issues which people have been experiencing with Gmail and some potential solutions for fixing them.

    One of the ideas which I really liked is trying to use an email client. The author points out that one of the best in this area is a program called Thunderbird. This was created by Mozilla and it is an open source program that has a number of useful functions. Of course, this is really only an option to consider after you have gone through many of the other possible solutions listed in this article without any luck.

    To provide a list of all the potential problems and solutions would be simply redundant since the article has already done quite a nice job. Instead, I think it is important to move form the simple and easy to the more difficult and complex when attempting to diagnose and solve computer problems.

  • Anonymous

    I can load my other Gmail accounts, I am only having problems with one. I had a high volume and have been deleting info. I hope this does the trick.

  • a web rocker

    My gmail account will not load properly. I use firefox all the time as my browser but have had to use google chrome as my browser to access my gmail account, as it loads up in that browser.

    The blue bar only ever achieves 80-90% and does not progress any further. I cleared history, cache and cookies. Still not working in Firefox. Can anyone help?

  • Anonymous

    I just need to find the Gmail log in page. When I get to something that looks like Google Gmail, it keeps asking me stupid questions, as if I want to GET a Gmail address when I’ve already got one…arrrg.

  • Stephen

    Hi….and first thanks for the info…..unfortunately nothing worked and I tried everything plus suggestion on other sites. BUT finally found what did work. Here’s the sequence of events and what fixed it.

    Symptom….Gmail (using Firefox) would automatically log me in, say it was loading but never loaded. This just suddenly occurred.

    Things attempted….everything on your site and myriad other solutions.

    What worked………turning off AdblockPlus in firefox for gmail before I attempted to log in. Presto….all back to normal except for the crap ads again that I had virtually eliminated before.

    I would suggest you put this at the top of the list for things to try…..

    Have a good day…….Steve

    • Kimberly

      Thanks for the help Steve. We’ve added your suggestion to our article. Glad you could find a solution that worked for you. Our readers will be glad you shared with us!

      -Kimberly

  • Anonymous

    Thanks for this page! Uninstalling Gears did the trick. Got back into Gmail on Safari.

  • terence glatt

    My tenants pc started overheating and shutting off and receiving certificate not valid messages after she changed to Chrome from ie9 for g-mail as Google recommended. After removing chrome and running check disk etc. from safe mode I was able to bring pc back. When loading chrome back in I found that chrome installation was causing the date and time to revert back to 2006. I reset date and time and removed Chrome again and reinstalled and it set the date back I time again. I uninstalled Chrome for good and told her to go with ie9 as long as g-mail was working for her. PC now run cooler and no certificate messages are being received.

  • Anonymous

    I do so much with my email. When my friend first invited me to Gmail, I didn’t know it would be such a long term, intense relationship. Gmail offers such an amazing service. I have never looked back, I mean why? I know that every website is subject to having issues every now and then, but man, it can be so frustrating when this happens with Gmail. With so many other sites, if the site’s down, I’m like, whatever. But with Gmail, I’m like, What! I can’t get to my stuff? But I have so many things I need to do!

    It’s interesting that your email address can be linked to spam that you didn’t send and you can then your gmail account blocked because of this. Wow. they are not playing are they? Spam sucks for everyone involved, so I understand their stance on this, but it really is unfair for someone who was not involved in sending spam. I have read about scams where they are able to make spam email look like it’s coming from your box, but it really isn’t. I don’t think we should get punished for that.

  • Bryan Cronk

    IE 10 – Gmail 90% loaded, stops loading – in same tab, change URL http://www.gmail.com + Enter = loads OK, go figure

    This seems to happen when many tabs open, including one for Gmail – and that tab seems to disappear and a new tab has to be opened. My home page is google.com – so the attempt to load from the Gmail link on that page fails to finish loading – 90% or so on the progress bar and hangs.Using the web address bar to go to http://www.gmail.com results in successful loading.

  • Anonymous

    I use a Mac (10.6) I’ve done everything that I’ve read about from clearing the cache to deleting cookies, etc. Still no luck. I can get Gmail to load nicely with Safari, but not with Firefox. I want to use one browser for everything…not switch back and forth. When is a solution going to be found? Looks like this has been going on for a very long time. What nonsense!

  • Anonymous

    I could not access my G-mail for several DAYS, all I got was a blank screen after logging in. Everything else worked fine online…Tech help had me try all kinds of things, changing browsers, disabling my virus program, etc.

    Turns out, it was a recent download on their own damn dialup ACCELERATOR Program called “Slipstream” that was under “Firefox (Browser) EXTENSIONS. Once I disabled it, I was able to view my G-mail In-Box normally again!

    Tech support never thought of this all that time! Found the solution on this message board. Thank you!

    Howard in Houston

  • Jake

    Finally, sheesh. I disabled java, then cleared cache/cookies. Go to tools to do this, then select everything. You don’t actually have to delete everything however, I just deleted cache/ cookies. Needless to say it worked. Huzzah. Buenos suerte!

  • Anonymous

    It worked, thanks guys :D About time I learned some of these “how to’s.” I’m grateful.

  • Anonymous

    I’m using Firefox. and when i connect to the gmail. The logging page of gmail is not loading. I clear my all cookies but same problem. It says “Firefox can’t establish a connection to the server at http://www.google.com

  • Anonymous

    My problem is I can’t login in any mail account: Gmail, Yahoo, MSN Live, etc. with Firefox or IE. I get a “page loading” error. Please help.

  • Anonymous

    Make sure your date and time are accurate. This was the problem for me. My date was off a month or so… You may also want to clear your cookies and file by going to “Tools” then “Internet Options” at the top of your browser:)

    • Anonymous

      Unbelievable!!!
      My date was wrong.
      November instead of July.

      I corrected that and the crazy problem was solved.
      Who would have thought?

      I tried EVERYTHING and nothing helped except for changing the date!

      THANK YOU, THANK YOU!

      • Anonymous

        What a great forum! I too found my date was set wrong on one laptop! Changed back to current date, all is well!! Unbelievable, but thanx for your posting! Happy 2010

  • Anonymous

    When trying to access Gmail, I get the following error message:

    This webpage is not available.

    The webpage at https://www.gmail.com/ might be temporarily down or it may have moved permanently to a new web address.

    WTF?

    • We Rock Your Web

      A couple questions to help narrow down your problem:

      * Are you able to access other websites?
      * Are you able to access your Gmail account from another PC?

      • Anonymous

        * Yes, I can access other websites.
        * Yes, I can access from my home PC, but not from my office PC.

        • We Rock Your Web

          Okay, that helps us troubleshoot a little further. So the issue is definitely isolated to your Office PC. Some more questions to help us narrow down your issue:

          * Do you happen to be running Google Gears or any other software on that PC?
          * Are you behind a corporate firewall or are you aware of any other sites that are restricted from work?
          * Do you get the same exact “this webpage is not available” message for any Google page, or only Gmail? Do you get this, or a similar error message, when you visit any other, non-Google sites from your office PC?

  • Anonymous

    My Gmail account has not been working the last couple weeks. Basically I’m unable to sign in – the sign-in screen never appears. Please solve my problem?

    • Khadim Hussain

      Hi,

      My Gmail account is not working properly. Please help me activate it. Thanks in advance.

    • We Rock Your Web

      Can you provide some details? We need more information to be able to troubleshoot your specific issue.

  • a web rocker

    Today I just updated Firefox to 14.0 version. After that I tried to open my Gmail in Firefox but it was not opening. I tried many ways given in this website. Nothing worked. But when I tried to open it in Google Chrome, it opened immediately. But still I wanted to know why it was not opening in Firefox. So I went to ‘Options’ in Firefox, clicked on Privacy and then on ‘remove individual cookies’ . Then I removed all cookies and clicked on OK. Now the gmail loaded immediately in Firefox.

  • Anonymous

    I started having an issue 2/3/2010 and nothing had changed on my PC. No updates, no IE changes, no firewalls and no software was installed. After reading through numerous unhelpful suggestions to upgrade to a different browsers, it took me a week to figure out how to fix it on my PC. From my findings, I would suggest that Gmail had changed its “requirements” and I had to adjust IE8 to suit those requirements.

    After re-setting all settings in IE (Advanced tab – Be warned all settings bar secondary homepages & favorites and some security settings are lost) AND after running the IEREREG Version 1.07 which worked in the past when IE misbehaved on Windows 7, it still did not work. I even performed an update which included 21 important updates, only one of which pertained to IE.

    This still didn’t fix the issue but it may have contributed to the overall fix! While it was mis-behaving, I was still able to get to Gmail via the gadgets you can use on iGoogle with the usual limitations (not emptying Trash can being the most annoying)

    My fix was to add https://www.google.com to my trusted sites!

    I already had https://mail.google.com added from last time it misbehaved (and the browser re-set didn’t remove this) so when I added https://www.google.com it worked.

    So in summary, it appears I either need to have https://*.google.com as a trusted domain or I have to add the two hosts as secure hosts / trusted sites.

    My view is that the way that Gmail behaves changed which required a second host to be added to the list of trusted sites. It is disappointing that the finger is being pointed at IE straight away and the never ending suggestions to move to other browsers when the issue is caused by changes to the behavior of the application or insufficient testing.

    • Anonymous

      thanks so much, it works

    • Anonymous

      Thank you, now Gmail works in any browser.

    • We Rock Your Web

      Wow, excellent, detailed description of your solution. Thanks so much for taking the time to write and share this with our readers! We’re going to add this to our main article. I’m sure it will save many of us many valuable hours.

    • Anonymous

      I have 5 separate Gmail addresses 4 of which work just fine on 2 separate computers each using IE 8. However, the 5th Gmail address just hangs in the “Loading” loop on both of these computers plus it hangs similarly on another outside computer. So the problem seems to follow the Gmail address rather than the computer. Any thoughts as to why and/or possible solutions?

      • Anonymous

        I finally managed to locate an older XP based laptop running IE8 which allowed me to get into the “locked” Gmail account. Once in I went into “Settings” and found that the account had never been set to either http or https. After choosing the https, all of the other computers are now capable of using the account. Seems like it was “dumb luck” but it certainly has relieved a lot of serious frustration among at least 12 other people. I really appreciate the forum’s availability and helpful suggestions posted. Thanks to all contributors.

        • bodwyn

          @ a web rocker

          As I couldn’t get to gmail in Firefox (though google.com worked ok) I went into IE – to gmail.

          I went to Settings: General, and changed it from ‘Always use https’ to ‘Don’t always use https'; clicked [Save] at bottom of page and then tried gmail in Firefox.

          It worked! However… I then switched it back to ‘Always use https’ and could no longer get to gmail in Firefox. Even if I change it again in IE, I still can’t get in there in gmail.

          I suppose I should have quit while I’m ahead, but I’m an perseverant sod.

          Any new ideas? I’ve cleared all data (Ctrl+Shift+Delete).

  • Anonymous

    I had this problem just a little bit earlier this month and let me tell you, it really upset me. I generally use Google Chrome as my internet web browser and literally the first thing that opens for me each and every time I use it is my Gmail account. Well, one day I opened my laptop and clicked on Google Chrome and got the familiar loading screen for Gmail. The problem was, the loading bar just sat there at about 80% for what seemed like an eternity. I finally started using a different browser, Microsoft Internet Explorer, to view my Gmail but I was certainly not satisfied with this solution.

    I ultimately ended up deleting Google Chrome from my hard drive and re-downloading it and setting it up. This seems to have solved the problem, but I now know that there are other solutions available to me if it ever happens again. Thank you for showing me these things, I never really thought that Google Chrome and Gmail would not work together, but now I know otherwise! Thanks again for the help!

  • Anonymous

    Fixed my issue for Gmail not loading (was just looping and would never open). Removing ad block still did not help me. But I went to my control panel, ad/remove programs, and removed all Java entries. Then removed them from c:\program files\Java. Then opened Firefox, went to add-ons and then plugins and removed every entry fro Java. I rebooted, and perfect! Gmail opens now without that endless looping and never loading.

  • Anonymous

    There could be a number of additional issues or causes as to why your gmail program will not load. Another common reason has to do with firewall settings. This encompasses a number of different areas. The first one of these to explore may be the Zone Alarm settings.

    From what I can tell the zone alarm settings are basically privacy controls which determine who is able to gain access to which parts of your accounts. So, by going to the privacy section, you want to establish or allow gmail.com and google.com to be able to access your account. This means allowing third party cookie controls for those two sites. The next thing to do is clear your browser cache settings.

    To clear the cache settings on your browser is very easy. Normally you will locate a tools section on your browser bar and then select options, or tools or internet options. You should see one of these (or something similar to one of these) on the dialog box. Now, under one of these should be an option to clear the cache or empty the cookies or clear the browser history. This is what you want. It may take a minute or to for the computer to do its magic.

    After doing this, your problem may be solved. Try logging back into gmail. The idea here is that over time there is just a lot of junk which can accumulate on your computer. As you browse from site to site, little bits of digital data called cookies are stored on your computer. Each time you download a file, it is written on your hard drive in a number of different locations. This is why sometimes is takes a second or two to find and load up a file.

    The problem comes when you continue to download, erase, delete, move and rearrange files. The computer hard drive actually becomes a mess of pieces of different files lying here and there. This can cause all kinds of problems. These range from slower and slower speed to giving you a number of weird error messages. Your computer is also much more susceptible to viruses, worms and all sorts of malicious programs as well. Cleaning your internet cache regularly is a good way to clean out a bunch of this accumulated digital junk.

    You may also want to consider doing what is known as a disk defragment. Most modern computers should have a tool to do this already built in. Generally it will be listed under systems tools on your main start menu or control panel. When I do this, it is generally the last thing I do at night before going to bed. It can take some time, depending on a number of factors. How big is the hard drive? How fast is the processor? And also, how much crap is cluttering up the system right now? Basically a defrag examines each section of your hard drive and cleans it. It then takes the data it finds and combines it into logical sections. It will really improve the speed and efficiency of your system.

  • Anonymous

    I had this issue as well: Gmail worked fine in IE but not in FF, which is my normal browser. I have a bunch of add-ons but didn’t remember changing anything. I discovered that I had somehow accidentally added “mail.google.com” to the adblock URLs in the settings. Removing that took care of the issue.

  • nuno faia

    Hi, I’m using windows 7 and my google chrome suddenly is stuck on a refresh loop. I can’t type in anything cause it’s constantly refreshing. Please help. I tried clearing browsing data but it keeps refreshing the page so it’s difficult, if even possible to do from google chrome.

  • Anonymous

    When dealing with anything technical one of the most frustrating things is that sometimes it just does not work the way it is supposed to. Unfortunately, it seems that many times you need to have a computer technician training or degree in order to understand all that is going on. There could be a number of reasons why something will not work. Even a computer repair person will not know immediately what is wrong.

    Of course, they may have an idea as to what the problem could be. They may understand what many more of the possible causes might be. Then, it is simply a matter of running down this list and seeing what fits and what does not. The process of fixing computer errors is really a little bit of detective work and a little bit of trial and error. This is what some of my computer tech friends tell me anyway.

    If your gmail account will not load, this is an example of a very frustrating situation. Most people would not have any idea about the possible causes could be. They might figure that something was just a little goofy and try logging out, shutting down their internet and maybe even closing and rebooting their computer. If they are really sly, they may also consider resetting their internet connection. If none of this works to solve the problem, however, they may not have too many other ideas about what to do.

    If this ever happens to you, there are a few things to try. This first little tip is something I had never heard of before, but it makes perfect sense. You may have had something happen to the validity or reputation of your email address. An easy way to check is by doing a google search for your email address and then taking a look at the results page. You might be very surprised to see what you find!

    Actually this is a great way to track spammers and see if anyone has been using your email address fraudulently. I did this with a few of my addresses just now and am happy to report that everything appears to be on the up and up. So I will not need to go out and hire an international technical hit squad to chase down some email spammers. Well, at least not yet!

    One of the next things at the top of the list of possible causes for this problem is your browser. Very often your browser actually causes a number of problems for email. So, a great way to find out if this is the problem is to log out of everything and then try using a different web browser. If you are currently using Internet Explorer, try something like Firefox, from Mozilla. This is also a very good and secure browser. You may want to consider using it anyway. Obviously, if gmail now loads without issue, the problem was likely in your browser.

  • Anonymous

    I have, all of a sudden, had my email (that I print off of) print so small that you need a magnifying glass to read it. How can I set my fonts to at least 10 or 12 size?

    • We Rock Your Web

      If you can’t adjust the font size via the email, you should be able to do so within your printer properties. Some printers allow you to zoom the content to fit the page – in which case you’d get it larger, maybe too large. Let us know how it goes and if you need more help.

  • a web rocker

    This problem popped up 2 days ago and all forum suggestions re clearing cookies and cache did not work. Simple solution was to go into the Firefox Help screen / Troubleshooting information and you will see a RESET button on the top right.

    Reset Firefox and it will do so saving your settings and problem solved.

    Hope this works for you to.

  • Anonymous

    I downloaded Mozilla Firefox, and it solved my issue pretty much on the spot. Not only that, but I get desktop notifications of when I get a new message in my inbox and the stand-alone chat works without my email being open on the browser, either. It is like Firefox was designed to help Gmail load. There are other neat things about Firefox, in addition to it making my email experience that much better. For one, it is faster with email and with loading other websites, and it seems like there are a lot of add-ons and compatible plug-ins that make the experience with Firefox go much more smoothly. The browser even has cool skins to make it look sleek, futuristic, or totally awesome, depending on your personality or even just your mood that day. And the article is right, Firefox is a very secure browser with really good ad blockers and pop-up prevention, so there are none of those annoying advertisements that can actually be real security threat issues. So in a way, I am glad for my Gmail meltdown so that I could be introduced to the whole new world of Firefox!

    • Arvind Kumar Verma

      gmail.com is not open and always shows problems loading.

  • Anonymous

    I had the Firefox/Gmail standard view problem and fixed it by resetting the user preferences in Firefox in safe-mode.

  • Lori

    I have been accessing Gmail for years,when all of a sudden it stopped about four weeks ago. I have tried everything in this thread to no avail. The weirder part is that I can access Gmail if I take my laptop to work. And my husband can access Gmail from his laptop. It’s quite annoying. Facebook is also giving me fits. I can log into FB and see the news feed, but if I try to use the notifications link, it locks up and I cannot even log out. One more strange thing: sometimes Firefox tries to open a .php file. Any thoughts?

  • Anonymous

    Thank you very much.
    I added gmail.com and google.com to my list of sites where cookies are always allowed. Then I deleted my temporary internet files (cache). And now I can read my gmail again!
    Thanks again.

  • Stuart

    I had the same problem, i.e. gmail would not load properly. The blue bar would only ever achieve 80-90% and just not progress any further. I cleared history, cache and cookies, turned off avast antivirus but still the same issue. I could load basic html okay but never standard view. I checked my version of Firefox and found I had the latest (15.0.1). Despite this, I decided to go through the motions of upgrading to the latest anyway, clicked on “download Firefox” and went through the motions, ran the file I downloaded, it declared the “new” upgrade was complete and BINGO! SUCCESS! Problem solved.

  • tina

    Thank you very much. Got it finally to work by adding trusted site. It had wrong google address there. You don’t even know how frustrating it can be to not know what to do over and over again.

    Now, if I could just stop getting “stop script…too long or not responding on webpages, I’d be great.

    Please do not spam me after sending this comment.

    • Kimberly

      Tina, I’m the Brand Manager for We Rock Your Web and I’m very glad we could help you out with your problem! No need to worry about us spamming you either. :) Thanks for reading!

  • Anonymous

    People should also keep in mind that the problem may be on Google’s end. One of the best ideas, when email won’t load, is to simply wait a few minutes. While this dazzling array of solutions may stir some users to immediately try their own fixes, forcing a wait period may solve the issue before it even becomes serious. Look at it from Google’s perspective. Gmail accounts depend on a variety of servers which can go offline and need to be updated whenever Google needs to enact a particular change. Even with the constant management of all systems, the Gmail server can be a temperamental beast. Sometimes it will simply go offline for a while. Sometimes it may only be offline for a moment, but the re-connection process with all of your software and browser interfaces takes a couple minutes.

    In other words, your first move should always be to wait for a while, then try entering Gmail again. If you still bring up only a loading page and no further response, you can move forward on your end and deal with a few of the common problems that can occur based on your cache or browser operation.

    On a related note, you may find that your Gmail will open, but some features won’t work. You’ll know this either because the features won’t work (duh) or because an error message will pop up warning you that all things are not as they should. As with a complete failure to load, the problem here is often easy to fix. This means that Gmail has the capability to load, but your Internet connection is not stable enough to allow it. This doesn’t always have much to do with your browser or software. You may be using more bandwidth than your current system could support (unlikely), but the problem typically lies with the quality of the connection, not the amount of data involved. Check with your local Internet provider to see if there are any problems on their end. If you use wireless, then look for a source of interference or another issue than may be preventing proper data access. If you use a landline, check your basic connections, especially the ones on the back of your computer. The answer to the problem can usually be found in these places.

    If your Gmail account is loading but all you see are a disheartening series of basic HTML text lines without any of the familiar graphics you are used to using, then Gmail is not working well with your software. The problem here is very similar to a not-loading issue, and the same fixes can often apply. An unsupported browser may be the culprit, or Internet speeds may once again be too slow. It could also be a sign that you are accessing a version of Gmail that is too old for the current server to support, but this is less likely.

  • Anonymous

    Hi there,

    I have cleared the cache, overridden cookie handling to allow everything, deleted temp internet files, closed all other applications, uninstalled my Vet anti-virus, turned off Windows fire wall and restarted my computer at least 5 times.

    It still keeps saying cookies are not enabled… help!!!

  • Anonymous

    Gmail and its competitors, such as Yahoo mail, are interesting developments in the world of digital information. They are email services based on cloud activity. If you haven’t heard about cloud computing, well – you probably don’t work much in the technology industry. Cloud computing is the new future of business technology and data management. Like other terms that are thrown around, the definition of cloud computing tends to get a little vague. Basically, cloud computing occurs when you run software on your computer, but all the actually workings of that software (data movement, animations, etc) are done via the servers of the software provider instead of through the memory of your own computer. You are using space out in the Internet to run your application, not space on your computer.

    This has several beneficial effects. First, it allows applications to run more smoothly and often more quickly, since the servers at the other end of the line are doing all the work. Second, it makes it far easier for providers to update their applications and alter them according to current needs – goodbye, expensive updates and new disks to load every couple of years! Also, applications through a Web interface can easily link with other online information as needed and allow multiple people to collaborate on a single document. The list of benefits goes on and on, and cloud computing is a potential new method of using the Internet in nearly every software field.

    What does this have to do with loading problems, you ask? Well, the future of the cloud computing is based on the present uses of the technology, and one of the most common present-day uses is Gmail. Gmail functions as a nearly-pure cloud service, foregoing all the problems of localized email services (unless, as the article mentions, you have to download a local client in order to view Gmail in the first place, which is only an emergency tactic). The result is greater efficiency and the loads of storage space that Google can offer you for your email account, but there are costs, too. When the Google server, you not only lose the chance of getting new emails, you also lose the ability to access the email interface at all. Small changes and updates can also cause unpleasant fluctuations.

    However, the benefits of cloud storage usually outweigh any issues. Because it is in the cloud, your Gmail information and emails are waiting out there to be accessed even when your computer fails. Because of the cloud, Google is running its highly efficient server programs instead of you running programs on your computer (or through a local client server) where more energy is consumed and costs increase.

    The future of email will hopefully address all the issues that make Gmail cut out during the middle of operation. Potentially, cloud services could run diagnostics and suggest ways for you to solve email access problems even if you can’t get to your Gmail homepage. For now, however, we may have to put up with a few problems while the tech continues to evolve.

  • Anonymous

    I have been a pretty adamant Google product user now for quite some time. I use Gmail, I use Google Voice, I use Google Calendar, and I own a Google Android smart phone. All in all, I love the changes Google has made to my life. Oh, I suppose it goes without saying that it is also the homepage on my computer and the go-to internet search engine that I employ when I am trying to find something.

    All that being the case, you can imagine my shock when I went to load my Gmail account on my Google Chrome web browser and it just froze about seventy five percent into the load process. I could not believe my eyes, but there it was, on a fast track to nowhere. I was even more dismayed when I tried opening it on my Microsoft Internet Explorer and it quickly came up. This just did not make sense to me.

    I ended up unloading and reloading the Google Chrome browser on my hard drive and now it works fine, but what a weird thing to have happen.

  • Anonymous

    When you have this many people complaining about a particular issue, do not do anything to your computer. 95% of the time, it’s the source’s fault. In this case, it’s Google’s fault and no other. Some people suggesting the absurd to clear your cache- and this and that, are trying to take the load off of Google. Use common sense. Not only is this Google’s fault, but it’s their fault with almost all of their issues.

    If there is a problem with a particular product or service and you notice 25+ people complaining about the same issue, chances are it’s the product or service at fault.

    • a web rocker

      It’s a relief to hear someone say what I was thinking (ie: “When You Have This Many People Complaining”)

      After having spent the last 15 hours trying to figure out why suddenly today, Google struggles to load any website at all, and gmail not only loads slowly, but doesn’t load chat, chat contacts, or the only lab feature I’d been using (‘Undo Send’).

      Like a typical non-tech noob, I followed very bit of advice on every single forum I could find, including ‘update java’ and downloading (useless) supposedly ‘updated’ NVIDIA drivers…what a joke that exercise was.

      Waiting ‘a few minutes’ did nothing, either….early morning has become late night, nothing has changed for the better and I’ve had an entirely wasted day.

      It would be nice if the Google people would just be upfront and publicly say “Look, gmail and google are going to be screwed for a period of time because we’re messing around with it and we don’t really know what we’re doing, sorry ’bout that”…but no, we’re left believing it’s all our fault and sent on wild goose chases…..grrrrrr.

  • Anonymous

    added https://www.google.com as trusted. Voila!!! Thanks!! great thread, really helpful!!

  • Alanthg

    Something weird happened last night and now my gmail will not load up. It starts of looking like it will but stops at this (link removed) All that is on the page are. google, Google +. Gmail calendar and more as tabs at the top. The rest of the page is blank

    • Jeff

      Alanthg, The link you provided did not work, so I’m not exactly sure what the problem is. However, I highly recommend the Gmail app for iPhone instead of using the Safari web browser.

  • Frustrated

    I enter my email and password details but then the page just keeps refreshing…the blue line keeps flashing across the top of the screen very quickly and I can’t access my account. This is only happening on my iPad. Can access gmail easily on the laptop or PC. Re-booting the iPad worked last time, but it won’t work this time. Finding this very frustrating!!!!

  • Anonymous

    I finally found the problem. In my case it was caused by Adblock. First I removed it. Then I found you can right-click on the Adblock icon and select to omit a site or Google. Works like a charm.

    Tony

  • Anonymous

    Gmail keeps reloading but if I click on Use Older Version, that stops. They’re doing something wierd with the latest version. I had other problems with it, also.

  • Anonymous

    About a week ago I discovered that my Gmail chat was disconnecting itself just-too-frequently. The next thing I found was that Gmail itself was losing its connection as well.

    For the the last week every few minutes I lose my connection to Gmail – that is – when I actually manage to connect. I have been having generally all the problems mentioned here: Unexpected loss of connection, Blank pages, Timeout.

    When I actually manage to connect, the chat still disconnects every few minutes.

    I started trying to find the problem. In the beginning I thought that it was because of my internet connection – but I found that other sites (except for Youtube and other Google Gmail-related sites) were working. Then I thought of clearing my cache – but that did not work.

    Finally after a long search I found this forum – Thank you all!

    I have disabled the OCSP and chosen the “always connect with https” option, The clock on my computer is set. The add-ons and firewalls are not the cause of the problem.

    After almost an hour of trying, I succeeded in connecting to Gmail and MY CHAT IS STILL NOT WORKING. It says: “Unable to reach Gmail. Please check your internet connection or company’s network settings.”

    What is strange is that I found among relatives and colleagues some who have this inexplicable problem and some who do not. And I have found no one from Google who actually deals with it. The problem is there and I would be very pleased with an effective solution.

    Good luck…

  • Anonymous

    I try many hours and then I found this topic. So that I try https. It is really work! Thank you very much. :)

  • Anonymous

    You can disable 3rd party cookies, but it might be more useful to, under Security > Internet Sites > add the following to allowed sites:

    * https://accounts.google.com
    * https://mail.google.com

  • Anonymous

    I have a TOTALLY different problem.
    it happened firefox updated something.

    when I typed in http://www.gmail.com or… the http format..
    I get a pop-up window with the word OPENING on it.
    this is the message on it..
    it says..
    ———————————————-
    “You have chosen to open

    which is a: application/octet-stream
    from: http??mail.google.com

    what should Firefox do with this file?
    Open with |Browse|
    Save File

    Ok Cancel
    ———————————————-

    What the heck is it???
    when I choose Open with ..and tried choosing different programs, it just saves as txt files…and that file itself doesn’t even exist when I look for it..

    is this a virus??? cos I scanned with 4 different programs and it I still dont get anything.

  • Anonymous

    The problem happened after a couple of years of perfect operation. Then Gmail would open only in the HTML mode, which is really primitive and very slow to use.

    I entered “https://google.com” into my “trusted sites”, and presto – Gmail was back to its very excellent operation.

  • Anonymous

    I removed Google Gears and now it works.

    Happy new year!

  • Anonymous

    Why does Google Chrome don’t allow me to login to my Gmail account. I couldn’t even reach the Gmail login page. I also couldn’t login to Facebook or Twitter! Is it because I am using my Gmail address to login? It always display this message:

    “Unable to access the network. Google Chrome is having trouble accessing the network. This may be because your firewall or antivirus software wrongly thinks Google Chrome is an intruder on your computer and is blocking it from connecting to the Internet.

    Here are some suggestions:

    Add Google Chrome as a permitted program in your firewall’s or antivirus software’s settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.

    Error 138 (net::ERR_NETWORK_ACCESS_DENIED): Unable to access the network.”

    I tried to change my Firewall settings and my Antivirus settings. It still didn’t work. I tried to browse in Internet Explorer, however the same thing happens, I couldn’t reach the Gmail login page, Facebook and Twitter won’t sign me in (but without the Error message posted above). Is it because I am using my Gmail address? Or is there something else blocking? Because when I try to browse other websites like YouTube, it works perfectly fine. Can somebody help me? Google? Chrome, what’s happening here?

  • Anonymous

    I have tried all of the fixes above and nothing seems to help. Gmail will not load. Please can anyone suggest other things I might try or what might be causing this problem?

    • Anonymous

      I had the same problems as above. My solution was to go to Google Labs (I had enabled some new features a few weeks ago). Under settings there is in an escape hatch (near the top of the page) that points you to this url: https://mail.google.com/mail/?labs=0. (This will turn off all lab features). Worked for me. Now I just need to work out how to turn some of the lab features back on without disabling the standard view.

      C

      • Anonymous

        Thank you, thank you and once again thank you.

        After reading post after post, with no result, your suggestion worked!

        I am using Firefox 3.5Beta4 on Windows 7 RC and I can finally get into my account again!

      • Anonymous

        this worked for me, thanks

  • Jefferson

    When I try to login to my gmail account, I put in my user-id and password, and the screen refreshes to the login screen. I am unable to get to my inbox. I am using Google Chrome browser. Why won’t it load my inbox?

  • Anonymous

    Hello,

    I’m using Windows 7 home premium OS and IE & Mozilla Firefox as browser. But from the past 3 days my Gmail web page is not opening. Please give me instructions on how to rectify this problem. I tried all the above suggestions couldn’t get them to work. Please suggest a new solution.

  • Anonymous

    Wow, you think the fact that this article and its dozens of comments have been up for who knows how many years – that Google would have solved this problem by now! I guess the browsers are part of the issue as well. C’mon Google and Firefox, MS, etc. – work together and make our life easier please!!

  • Anonymous

    I have tried everything suggested here.

    It is just stuck on a loading loop, then finally , it goes back to GOOGLE homepage.

    Everything else works fine

  • Anonymous

    Well I tried all of the suggestions and nothing worked until I just realized my computer’s time and clock were set 4 months ahead, I set the current date and time and Waa Laa!!! I can open gmail now…IDK how it got changed…but hope this can help somebody else! :-)

  • Anonymous

    My gmail account is open in TN state. Currently that account is not open in AP state.

    • Anonymous

      Sir my Google Gmail account is experiencing the same error message.

  • alexc

    Try clearing your Firefox cache (Tools -> Private Data -> Check “Cache” and hit “Clear Private Data Now”) and then restarting Firefox. Also make sure cookies are enabled for gmail.com.

  • Meg

    I was using gmail, then suddenly I got logged out. When I tried to log in, the page looked different and it kept telling me my Google App for Business account had been suspended. I’ve never had one, as far as I knew! Never heard of it.

    If I go to a Google search page, several of the standard icons are missing from the page.

    I can login to my accounts using Chrome.

    I am miffed, to say the least. I was merely catching up on news, emails, and facebook when it happened.

  • Anonymous

    Hello everyone,

    Even I had the same problem and we just updated date and time and Gmail loads again.

    • We Rock Your Web

      Thanks for the tip! Where did you update the date/ time – on your local PC or within Gmail?

  • Anonymous

    Hi,

    I have been using gmail for years and the last week I have been unable to load gmail on either FireFox or Gmail. The screen just continuely tries to reload. I tried the secure site and got the “Problem loading Page” response.

    Any idea what has happened?? Very sad with out my gmail :(

  • Anonymous

    Hi everyone,

    It’s best to check the time zone and current time first. I just had to update the date and time and the gmail issue got fixed.

  • Anonymous

    try https instead of http. It will work!

    • Anonymous

      Thanks for the heads up on that one, it really does work!

      • Anonymous

        It didn’t work for me anyway :(

        Have tried everything, clearing cache etc. Works fine in IE it’s only Firefox that’s a problem ?????

  • Anonymous

    In a normal browser tab either (a) it just keeps loading and nothing comes up on screen, or (b) It gives an error 324 and does not load the page.

    When I open an incognito window it loads up fine. I understand that in Incognito mode Chrome does not store anything in the cache, no cookies or browsing history and so on.

    What would this suggest? How do I make gmail.com open in a normal Google Chrome browser window?

  • Anonymous

    On my home PC only, my gmail will only completely load ‘compose mail’ on the old version of gmail. On the new version, it begins to load and allows me to choose the recipient and type in the subject line, but it will not send any of the body that I type in. Any suggestions?

    • Anonymous

      Go to Tools, Privacy, and then show cookies. Choose “remove all cookies.” This always works for me. You may have to do this once every couple of weeks. It only takes a couple of seconds.

  • Sunil sheth

    After entering the email id and password the gmail does not open. The top tab just flickers with number. Can someone please help?

  • a web rocker

    While trying some of the fixes shown above, I clicked on “Tools”, intending to go to “Options.” I spotted “AdBlock Plus” at the bottom below “Options”.

    I clicked on it, chose “Disable on google.com”, & my gmail promptly loaded. Glad it’s working, but feel like an idiot for not thinking of this sooner.

  • makruiten

    What worked for me in Chrome, was to detach my Google account from Chrome, delete all my cache, login to Gmail and couple my Google account to Chrome again. After that, all my history was synced back and Gmail was working again.

    • Kimberly

      Glad you found a solution Makruiten! Thanks for reading and commenting with your solution.

      -Kimberly

  • Anonymous

    I like the idea of new cloud browsers! This has the incredibly useful benefit of keeping some of the software off of your own computer and standardizing certain settings, which means that your Gmail errors may become less common in the feature as other browsers adopt similar settings and keep certain browser aspects “in-house,” as it were. Of course, Silk is designed primarily for mobile browsing now, where it can use its cloud aspects to speed up the process. Link requests are channeled into the cloud, which does the heavy lifting of putting the pieces together, then delivers information to the mobile device itself. While this sounds ideal, it may sound even better for desktop applications that will do the same thing and lead to fewer errors in processes like opening email accounts or trying to access other such programs.

    Other browser projects will be more ambitious. Google has already created both Chrome and Gmail, and allowed the two to work together to a certain extent. What about an application that was both your browser and your email account, at the same time?

  • a web rocker

    I like the idea of new cloud browsers! This has the incredibly useful benefit of keeping some of the software off of your own computer and standardizing certain settings, which means that your Gmail errors may become less common in the feature as other browsers adopt similar settings and keep certain browser aspects “in-house,” as it were. Of course, Silk is designed primarily for mobile browsing now, where it can use its cloud aspects to speed up the process. Link requests are channeled into the cloud, which does the heavy lifting of putting the pieces together, then delivers information to the mobile device itself. While this sounds ideal, it may sound even better for desktop applications that will do the same thing and lead to fewer errors in processes like opening email accounts or trying to access other such programs.

    Other browser projects will be more ambitious. Google has already created both Chrome and Gmail, and allowed the two to work together to a certain extent. What about an application that was both your browser and your email account, at the same time?

  • Anonymous

    My problem got worse gradually. First it occasionally happened that I could view my mail only in html. Now the page will not load anymore. None of the fixes work for me. I’ve cleared cache, checked cookies, turned off firewalls… nothing works. I cannot load Gmail. It’s maddening!! What can I do?? Anyone?

  • a web rocker

    Hi,

    It looks like you can no longer use the old “view” in Gmail. I’m stuck on IE8 at work and I get an error whenever I try to reply to any email. I can view things okay, though the screen is messed up. But I can’t reply at all. Any thoughts? I’ve tried as many of the fixes above that I could.

    Thanks!

  • Anonymous

    I can no longer login to gmail on my PC, just on my phone and iPad. It keeps telling me to enable cookies, which I have done and followed the steps laid out for firefox and IE… I also reset IE to default setting and still is telling me to enable cookies. The cookies are enabled so I am at a loss.

    Any help on how I cam get gmail working again on either or both browsers would be appreciated. Thanks.

  • Anonymous

    I have also been having this problem, but through their help site, got the advice to try logging in using https://mail.google.com rather than the usual http. This worked for me (Thank God!); I hope it works for you, too.

    • Anonymous

      Thanks man! That “https” worked.
      Bene using Gmail since it started, but since a few weeks I could only use the Basic HTML version, and since a few days, I got stuck on a loading screen.
      But, that HTTPS did it, it works again:)

    • Genival

      Google won’t work for me

    • Anonymous

      My gmail had been working, then suddenly today, it would just say “redirecting” and not go anywhere on the loading page. I’d tried everything, and then I read the link you provided and it worked. THANK YOU!

    • Anonymous

      It worked for me, too. Thanks!!!! I have been trying to do some work from home since hours ago.

  • Web Rocker

    We just received this inquiry via email and thought the solution might help others:

    “All of a sudden when I go to gmail it stays stuck on loading and will lock the page up, all else on my computer works fine, Please help, I have shut off all fire walls, and still the same”

    This is a common problem experienced with softwares on your computer conflicting with gmail. We recommend you use Google’s troubleshooter below to diagnose the issue: Google Troubleshooter :)

  • Anonymous

    Tried everything, still won’t load. Will be changing email accounts!

    • Anonymous

      My PC has the latest versions of IE8 and Firefox, and both were loading Gmail normally until I traveled to Brazil. They even worked fine in Brazil previously. They also worked fine in the US, the UK and mainland Europe a few days earlier. I don’t think ti’s an issue with the internet provider: accessing Gmail with a Mac on the same internet service works just fine.

      All of the suggestions posted on the various forums including the ones given by the google.com troubleshooting have failed. This is clearly something Google should be aware of yet where can one find the fix? It’s NOT an issue with conflicting software or antivirus, firewall or any of the obvious places.

  • Anonymous

    Hi,
    I’m using Gmail from my work computer for over a year and half and never had any problems at all. Since yesterday I get the login screen – It let me type my ID & password – hit signin and nothing happens. Blank white screen. I tried clearing out the cookies & temp files nothing seems to help.

    Interestingly It works from other computer in the same work network with the same firewall settings. That pretty much explains the problem is with my computer… What else I could try?

    Any suggestions?

  • Anonymous

    What will the Gmail of the future look like? Will we see an end to loading problems and errors? Well, probably not. A diagnosis of most problems, as the article mentioned, typically indicates issues with browser support or other external issues. While you can definitely switch over to Chrome (the Google browser used to make all things Google well together, at least if you like highly minimalistic work and a little less privacy), you may not be able to control all the factors. So something, whether it is an interfering program or just a few mistakes when it comes to settings, will probably always be able to interfere with your Gmail. This is not a problem likely to go away, although solutions might shift a bit in their details.

    A more interesting question ñ from my perspective, anyway ñ is where Gmail will go in the future, and how its changes will influence the settings and systems we use. While a Google-dominated computer system is of course a possibility, and in some ways Google is already working toward that direction, it is unlikely that Gmail will every move out of the cloud-service area.

  • Anonymous

    Thanks for the help! For 2 days my laptop would not display my gmail. It kept saying here was a connection problem. I read the info on your site and found that my date and time was wrong. As soon as i fixed them it worked!! Thanks!!

  • Anonymous

    I have a Gmail account, but I really never use it. For many years, since the web began really, I have had a Hotmail account, and since everyone knows me from that account, I have kept it for just about everything. However, that being said, I have heard nothing but excellent things about Gmail. I have just stuck with the old familiar.

    In fact, when people see that I have a Hotmail account, they tell me that I need to wake up and get a Gmail account because it’s just a better quality account.

    However, because of all of the high recommendations, I am surprised to read that Google even has issues like this. I mean in so many ways, the company is like the King of the Internet, but I guess anyone can have technical difficulties. Despite this issue, I still think I am going to use my Gmail account for more than I have been. I still think it has more features than my Hotmail, and I can incorporate my Hotmail contacts into it. I have also heard that I can tie my cell number to the account and do other convenient things.

  • JD

    I use IE 9. The issue I had on why gmail couldn’t load was because I bookmarked gmail from the inbox page. For some reason this created the loading issue, as I use automatic sign on. When I created a new bookmark from mail.google.com, it works without any issues.

  • Anonymous

    The problem I had was that I could not navigate to the Gmail login page (https://www.gmail.com). After some retries on the urls: mail.google.com and accounts.google.com, FF decided that it could not connect to the requested pages.

    I all had to do with the SSL layer (https protocol): since I upgraded to FF 7, I could not access my Gmail anymore. Presumably, somewhere during the upgrade, the OCSP was activated (Online Certificate Status Protocol) was activated (options -> advanced -> encryption -> validate).

    If the OCSP validation was not activated with the upgrade (I was able to login into Gmail using FF 3.6, 4, 5 and 6, but not since FF7), then I think something has changed with either the Firefox routines for checking the certificate validity, or something has changed with the Google certificate. Neither of those I can verify.

    Anyway, after disabling the OCSP, I have access to Gmail (and all other Google services over https) again.

  • Anonymous

    I have tried all of the above…..

    *deleting temporary internet files, cookies, AND browsing history…..

    I have tried the whole clock thing too…..

    None of this works…

    AND I WOULD try to sign on to my gmail with Mozilla/FireFox, BUT for some reason THAT doesn’t work on my computer either…..

    I have tried running all of my anti-virus programs & my malware & spyware programs too…..

    The mozilla problem keeps saying something about the proxy settings, which I have no idea what to do….

    But, I NEED to log on to gmail for my new job, & it WILL NOT WORK!!!!!!!!

    PLEASE, SOMEBODY HELP ME RESOLVE THIS PROBLEM!!!!!

    Thanks!!

    • Anonymous

      Hello,

      I was stuck in an infinite loop in Firefox (IE worked OK). I removed Google Gears and now it works.

      Ken

  • Anonymous

    I was trying to sign in to my Gmail using mail.google.com – trying any derivative of that. The address line just kept bouncing, faster and faster, I had to keep hitting the x to get out of it. I had cleared my cache – however, I don’t think that was the problem.

    If you look to the top right of your browser while you are in google.com, you may see your email address. Mine was there, did the drop down on it, signed out, then I could sign in to Gmail. There is a place in “settings” under your account that allows or disallows you to be signed in to your account in more than one window.

    My problem was solved this way.

    • Web Rocker

      Woah, the “address line bouncing” sounds like a very strange event. Thanks so much for sharing your experience and fix in detail with our readers!

  • Anonymous

    Technology is a really terrific thing while it works. The problem is that when there are issues and problems it can be quite maddening. Yet, sooner or later, we will all experience a number of issues that make us want to grab the computer and throw it out the window.

    Personally, there are few things that I find quite as irritating as having big problem with my email. Especially when I know there is important work or client messages in there that I need to get to. I am sure that many others feel the same way.

    Fortunately, this article reads like a compendium on how to solve issues with gmail. If your gmail will not load or open properly, than I strongly recommend you read every word of this article. Start by taking baby steps and see if that solves your problem. I am a firm believer that most times people overlook the most basic solution. You may even find that just shutting everything down and unplugging all of the connections can help. The technical term for this is recycling the power or connections.

  • Arnold

    Using Firefox 27.01, Win 7 (32) home premium all updates. Gmail does not complete loading, failing to show: Chat and Tasks, then shows LOADING forever when I click to open an email. However, Gmail works fine in IE, Chrome, my Guest account on this machine, and an iPad. Also Gmail settings fails to function in Firefox.

    I’ve tried many things including: running without extensions, clearing cache, cookies, local storage and rebooting. I also set up a second Gmail account and it loads and functions properly in Firefox using primary windows user id where my current Gmail account fails.

    Anyone have a suggestion on how correct this issue?

    • Kimberly

      Have you followed these instructions: http://www.werockyourweb.com/gmail-will-not-load#firefox-refreshes-loading-page?

      Firefox Constantly Refreshes “Loading…” Page

      This is an issue unique to Firefox that causes the Gmail page to redirect in an infinite loop. The key to solving this problem is signing in to the secure version of Gmail at https://mail.google.com/mail.

      Stuck On “Loading…”

      There’s various scenarios that might occur in this situation:

      *
      You might get stuck on the “loading…” screen
      *
      You might see a blank screen
      *
      You might get redirected to the basic Gmail version

      In most cases, upgrading your browser will solve the issue. If it doesn’t, try switching browsers (ie. from Internet Explorer to Firefox or vice versa). If that still doesn’t work, try shutting down your Firewall, Anti-Virus, Anti-Spyware, etc., temporarily, and see if that solves it. If it does, you might need to investigate one piece of software at a time to track down what’s causing the problem. Then either get in touch with the vendor to see if there’s a compatibility issue or switch to another provider. Finally, if none of that works, feel free to rant below in the comments section.

      If you’re using the Chrome (Google) browser and you get stuck on loading, try disabling the McAfee Site Advisor plugin (you can access your plugins by typing “chrome://plugins” in your browser address bar.

    • Arn

      It just automatically fixed itself. While I can’t say sending screen shots and the error messages to Google helped, perhaps it did. It was really simple:

      *
      Click the Gmail gear drop down on the upper right of the Gmail page.
      *
      Click “Send Feedback”, follow directions. Let’s you fill in comments and information, takes a screen shot, then has tools to highlight and hide areas on the screen

      • Kimberly

        Glad it’s working for you now Arnold. Gmail was messing up for me today through Chrome so maybe they were having a rough day. Thanks for commenting and sharing with our readers!

        -Kimberly

  • Anonymous

    As Google starts to experiment with this technology, I can see Gmail becoming much more personalized. It could adopt features that automatically sort your emails by priority based on the wording…oh wait, it already does that. Well, it could take the next step and start offering you advice on how to craft responses, potentially telling you what subjects to bring up or what topics you may need reminding of as you manage your account from day to day.

    These suggestions are only a few ideas as far as usability goes. Google appears to be tying its various products together as much as possible – at least those that don’t flop (like Google Wave and Google Plus!). So Gmail could also become integrated with Google products that don’t exist yet, potentially some advanced analytics for finding out how to make your Gmail operate more efficiently or spotting browser issues. Not only are the new versions of the scripting and coding languages designed to make programs just like Gmail operate more quickly, they are also designed to make them prettier. So some problems will probably be solved in the future, but Gmail is also likely to get more feature-intense, which may raise problems of its own.

    • ron leers

      A lot of promises. but does not work, so what do you expect in the future?

      I know, it does not WORK.

  • Anonymous

    I have uses Internet Explorer and Mozilla Firefox. My Gmail page loads the page display but does not open.

  • Cate Huisman

    Gmail has worked fine since I bought this laptop. But this afternoon, it decided I was not connected to the Internet, and it will no longer download emails. It’s also gotten rid of all my contacts, and I can’t send mail out of it.

    My browser is working, and I can access my emails at mail.gmail.com on it.

    Any ideas as to how I can get the mail to download again?

  • Anonymous

    After read this and several other sites and trying several things – the following seemed to fix my problem of Gmail not loading properly in IE8. This doesn’t work if you’re in Firefox, where it would not look right. I got a popup notice from IE8 to use compatibility mode for the Gmail website and well, that seems to be working for now? Click on the “broken page looking icon” in the address window right next to the refresh icon and try that?

    • Anonymous

      Check the date on your computer clock. The clock on my PC was set forward one month in error. It resulted in a .DAT file in my Symantec anti-virus protection folder with a date one month in the future. I would update my anti-virus definition files but I would still get a message that my protection needed updating. I deleted the .DAT file that was one month in the future and reset the date on the computer clock to the the correct date and GMail works now.

  • Anonymous

    But Firefox and IE works just fine. Ridiculous.

    • Anonymous

      Looks like some weird and wacky behavior. I am using one Gmail account on chrome, and am simultaneously logged into another Gmail account on Safari (on a Mac OS Lion). Both have been getting worse and worse at connecting (including google.com/ig etc). Today neither would load. I have access via a PC, via my iPod and my Blackberry… hence here I am on this forum.

      I have found a solution – it may be a unique case – but happy to share in case it can help anyone else (since Google don’t seem too interested). I have the offline version of Gmail installed (actually not sure if it is something one installs – but I have used it a while ago and it is stored in the chrome memory someplace) in chrome. A bit unused and forgotten about. In desperation I checked it, and lo and behold it asked for my user name and password. Put these in and the normal Gmail google/ig functions came back. the weird bit is they came back on Safari on the different Gmail account also. Go figure. Anyways I hope this helps!

    • a web rocker

      All of a sudden Firefox and IE stop working, but Chrome is fine!!

  • Anonymous

    On my computer, using Google’s Chrome web browser, Gmail would not load, so I checked the date and time and corrected them. Now it’s working!

  • HR

    As of today, May 29, 2013 – Gmail is not loading on iPad in the app, in Safari or Chrome (it’s a constant refresh and reload, then refresh again, constantly asking for login)

    We have tried EVERYTHING, and I am not finding anything online about this issue! Google can’t tell me a thing and neither can Apple, and I’m getting frustrated.

    Gmail works perfectly fine on my laptop and in my HTC Rezound.

  • Anonymous

    Try Housecall

  • Anonymous

    I had the same problem. Just get rid of the add-ons in Firefox. Just go to Tools->Add-ons and disable/uninstall all the ones you don’t use.

  • Nicole

    Firefox was giving me a message when I tried to load Gmail or Drive that said the server was responding in a way that would never load the page. In any case, what worked for me was this:

    *
    Type about:config into search bar
    *
    Look for network.http.spdy.enabled
    *
    Toggle it to false by double clicking
    *
    Empty cache

    Problem solved in my case. Apparently this is a problem with FireFox 13 and will be fixed in subsequent releases.

    • mav

      I’m using version 19 of Firefox and this fix worked for me.

  • Anonymous

    Because Gmail is a cloud-based service floating out around the Google servers, a lot of its performance is based on the browser that you use to access it in the first place. The article does an excellent job of pointing out these errors and how you can fix them with current browsers, but the fact is that the browsers can and do have problems with cloud services in general. No software developer can foresee every potential issue with every browser, certainly not with browser versions that don’t even exist yet.

    Are we stuck like this? Will Gmail be forever hounded by browser issues? Well, browsers themselves will probably always be haunted by bugs, it’s just a fact of coding. But the old browsers like Firefox and IE may not be here to stay forever. The new versions of browsers may have the ability to change the game forever, and may help you with your Gmail problems at the same time. What will these new browsers look like? Well, that’s difficult to say. Amazon Silk, for example, is a mobile browser that is “cloud-accelerated,” which means that the browser is partly run or at least influence by Amazon servers.

  • Anonymous

    For a couple of days I had a problem in Internet Explorer 8 in which I could suddenly not even load the login screen for Gmail. It kept redirecting to a “cookies mismatch” error page. I tried all of Google’s suggestions, plus many on this page, with no success– including clearing cache, adding https addresses, updating browser, changing compatibility mode, checking system date, etc. Just fixed my particular problem by going to Tools-> Internet Options-> Content-> Clear SSL State. Restarted the browser after that and it worked! I don’t know if that will help anyone else, but it’s worth a shot. I wasted a lot of time on this problem!

    • Web Rocker

      Excellent suggestion, we’ll add it to the article above. Thanks so much for sharing this with our readers!

  • Anonymous

    Hi I have the same issue. I use my laptop at my work and home both. At my work place all sites including gmail, yahoo and msn messenger works in fine on my laptop. But when I connect to the wireless network of my home I cannot login to gmail or yahoo or even msn messenger.

    It’s not the problem with my home network settings either, because all the other systems in my home network can sign in to my gmail, yahoo and msn accounts. Only my laptop cannot log in to gmail from my home network!! need help on this badly!! I have tried both google chrome as well as Internet explorer! I have windows xp sp3.

    • Anonymous

      I have the same exact problem as you. My laptop will access Gmail and everything anywhere else, but not at home. At home it can access everything else fine, including Google and Blogger, but NOT Gmail or Google Docs. My other computer at home can get to Gmail fine. It’s ONLY my laptop, ONLY at my house, and ONLY Gmail and Google Docs. It doesn’t even go to the login screen, it just gives me the “problem loading page” message.

  • Anonymous

    I can get Gmail working by disabling my firewall and opting for the “plain text” option over HTML, but what good is that? I’m seriously considering switching to Yahoo or Hotmail at this point…

  • Anonymous

    This article provides an incredibly detailed and thorough treatment about an issue that I hope none of you ever have to face: your gmail inbox not loading properly. Technology can be an incredible help and an excellent way to increase the work we do and how productive we are. It usually works great, until it does not! Therein lies the problem.

    Since not many people are indeed very technically inclined it can be incredibly frustrating when we are not able to even access our email! The author recognizes this fact and has included a very helpful resource to diagnose and solve the common reasons for this issue.

    Rather than rehashing what has already been said, I just want to offer one additional perspective. Even though this is a very frustrating situation, try and remain calm. Becoming angry or even agitated will not help to fix the problem. In fact, it may actually make things worse, since you will probably be having a more difficult time thinking clearly if you are angry. Instead, start with a simple resolution and work your way up from there.

  • Anonymous

    I am running Windows XP SP2. After installing McAfee both hotmail and Gmail is in loading loop. I tried using Firefox and IE, both do not work. It works when I start my machine in “SafeMode with Networking”. It also works when I login to my computer using a guest account in “Normal Mode”.

    I have try clearing cache but still no luck. I am able to access other no authenticated site.

  • Anonymous

    Using both FireFox and IE 8.0. They will not load either mail.google.com nor http://www.gmail.com. Both of these sites are ALLOWED in Privacy->Sites.

  • lavern laman

    Tried to get a gmail account and verification hangs and goes nowhere. Again and again and again. I tried accessing g-mail through IE8, firefox and chrome. Fails fails fails and this is the only site that fails long hard and repeatedly. If Google can’t get a simple email to work, I guess it’s better to forget them like the hundreds of other people have who are having the same problem. What a bunch of crap.

  • Elizabeth

    Everything in my Google Chrome is coming up in Chinese or weird characters despite the fact that my settings are all set on English. I cannot do a search on Google at all I have to go to yahoo to look for everything. Any suggestions?

    Thank you for your help!

  • Anonymous

    this happened recently but it was due to the fact that gmail had some bug where people where getting their address books stolen.

    spammers wetdream!

  • Anonymous

    Gmail gets stuck when I try and forward mail using Windows Vista. I tried clearing the cache. That didn’t work. Nor did installing Opera, system restore, etc. Any suggestions? Thanks.

  • Anonymous

    After typing in my name/password neither Gmail nor Hotmail will load in Explorer. The screen is stuck on loading or says “JavaScript is needed.” I would love some recommended steps to correct this annoying problem.

  • Anonymous

    The problem was the hosts file was redirecting to never-never land. Left over from Antispyware 2009 infection in August.

    Check your hosts file in C:\WINDOWS\system32\drivers\etc\hosts.

    If you can’t access it (ie. you get ‘Access denied – C:\WINDOWS\system32\drivers\etc\hosts’), make sure a program such as Spybot Search & Destroy isn’t blocking access. If you still can’t access it, try restoring permissions with the following command:

    attrib -r -h C:\WINDOWS\system32\drivers\etc\hosts

    If that doesn’t work, try using the MS CACLS tool to regain control of the file.

  • Anonymous

    I have used Gmail for over a year and never had any problems at all. Three days ago I tried signing into Gmail and I could not get into my email. It will pull up my account but will not show any of the emails. It says I have 50 emails but I cannot access them nor will they display. I have cleaned out the cookies and the browser but nothing seems to help. Any suggestions?

    • Alex

      Very strange – what browser are you using? Did you try clearing the cache? It could also be a temporary problem with Google’s servers. If you’re still having the problem in a couple days please post back with more details.

  • Anonymous

    The Gmail page won’t even open on one of my computers, but it does on my laptop. I’ve tried Chrome, Firefox, Opera, and even Internet Explorer. It doesn’t work! When I try to go to Gmail it says “error loading page.” This isn’t an internet connection problem, because other webpages work.

  • Anonymous

    I couldn’t open Gmail in Firefox 3.6.3 since the last two days. I referred quite a lot of forum sites to get resolved from this issue. I tried many things to get rid of this. I even uninstalled Firefox and reinstalled a fresh copy of it after got fed up by doing all the things mentioned in sites.

    Finally I referred this site and got a solution. I changed my system calendar’s year to current one (I really don’t know how it got changed as I use licensed Kapersky antivirus software and even doing regular updates).

    Voila… It got changed… It works fine…

    Thanx… Thanx a lot to you guys…

  • Anonymous

    Our old computer crashed due to being infected with thousands of viruses so we purchased a new one. Now we are trying to get into our gmail account and it will not let us. It also won’t let us set up new account because it says someone already has that user name.

    • We Rock Your Web

      On the main gmail.com page, below the login box at the right, select “I cannot access my account.” You’ll be provided with various options for restoring account access. For example, if you specified an alternate email address when you first signed up you should be able to retrieve your password, which will enable you to login again.