What is cache and why should I care? Your cache is used by your web browser, smartphone, and even gaming machine to decrease page loading time. By storing a copy of the page to load the next time you visit, your browser can skip the time associated with loading all the page’s objects and making database calls, something that happens every time the page is loaded. Typically the cache will clear on a page update – that is, when a page changes, your browser will reload the page’s objects and make new database calls to ensure you’re seeing the newest version of the page. However, sometimes caches get borked up and cause problems. That’s when you need to learn how to clear them. If clearing the cache doesn’t fix your problem, you may need to clear your cookies as well. We show you the quickest and easiest way to do that.
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Another reason to clear your cache regularly is to free up disk space. This is especially the case if you are loading lots of media (video, audio) as that type of content takes up much more space then simple text-based web pages. It’s also possible that your browser will cache unwanted, malicious content from time to time (aka spyware). Your anti-spyware application should be able to detect these, and will often delete them for you, but it’s not a bad idea to manually clear your cache from time to time. The same thing goes for cookies.
Below is a listing of techniques to clear the cache in the most common browsers, and in their latest publicly available editions (ie. not beta’s). If you’re on an older browser, the process should be very similar. In this instance, we recommend you upgrade however, for security. If for some reason you really don’t want to upgrade, or if your browser/device is not listed below, or you need more specific information, post in the comments and we’ll try and help you out with your specific browser or device. After clearing your cache make sure you close and restart your browser.
If you haven’t already, download the latest version of Google Chrome here.
Browse to Chrome Settings > Show Advanced Settings > Privacy > Clear browsing data… > Under “Obliterate the following items from” select “the beginning of time” > Check only the “Cached images and files” box > “Clear browsing data” button. See the screenshot at left for a visual representation.
Before proceeding, make sure you are running the latest version of Firefox.
Within Firefox, browse to the “History” menu > Clear Recent History > For “Time Range to Clear” select “Everything” > Click on “Details” to expand your options > Leave only the “cache” box checked > Hit the “Clear Now” button to clear the caches. It’s of course your option to check other boxes if you would like those things cleared as well, but proceed cautiously, especially with things like Active Logins, Offline Website Data, and Site Preferences. See the screenshot at right for a visual.
Before proceeding, download the latest version of Safari if you haven’t already.
Safari gets a little more confusing. The standard menu options only allow you you to clear both the cache and cookies. To do so, open the Safari menu and click on “Clear History” > From the “Clear” drop-down select “All History” and hit the “Clear History” button (caution: this will clear both cache and cookies!). To clear just the cache, you’ll need to first enable the Developer Toolbar. To do so, in your Safari menu browse to Preferences > Advanced tab > check the box at the bottom that reads “Show Develop menu in toolbar.” Next, in your Safari menu browse to Develop > Empty Caches. You’ll notice there’s a ton of other options here so proceed carefully!
First, download the latest version of Internet Explorer.
Next, open Internet Explorer and click the gear icon in the top right corner > Safety > “Delete browsing history” > from the drop-down select
“Temporary Internet files and website files” > Click the “Delete” button.
The first step involves clearing the Safari cache, since that’s the iPhone’s native browser. If that doesn’t solve your issue, we recommend first simply resetting your iPhone by:
- Holding down the home/sleep/wake button > “Slide to Power Off” appears > Slide to power down your iPhone > Wait until it’s completely powered down and then hit the home button again to restart it.
- You can also do what’s called a Soft Reset by pressing and holding the home button for 10 seconds, until you see the Apple logo. Your phone will reboot and restart. If none of these solve your issue, please comment below with details and we’ll try and provide more specific instructions to your needs.
We have a detailed video our web developer created for us that shows you, in under a minute, step-by-step how to clear your cache, and cookies, in Android devices. We also provide text instructions below for those that prefer that.
Chrome is Google’s web browser, so follow those instructions.
A browser cookie is a small file that stores details regarding your visit to the website, such as browser version, time of day, login details, etc. – this can be used to optimize your website experience. Think of the cookie crumbs as a trail that you leave as you travel the Internet. Oftentimes you’ll want to clear your cache and cookies to get a site working again. This is why we provide both instructions, although you’re welcome to clear just your cache at first to see if that helps your problem.
Do cookies make you nervous? While cookies can optimize a user’s website experience, they can also be a privacy concern. Below are some quick instructions on how to customize cookie settings, and how to delete cookies, for the most common web browsers. Typically the settings we use for each browser are the same: we allow cookies only from the websites we visit directly (while blocking third-party cookies), and we will occasionally clear out cookies for individual websites if clearing the cache doesn’t fix our problem. What’s a third-party cookie? A cookie that is set by a website you’re not currently on. For example, this could be an ad server – if you’re visiting example.com and you see ads, those might be set by advertiser.com. These settings will allow cookies from example.com, but not advertiser.com (unless you later visit advertiser.com directly).
Browse to Settings > Show Advanced Settings > Content Settings > and then under “Cookies” select your preferences. We prefer to “Allow local data to be set” and check the box “Block third-party cookies and site data.” See the screenshot at left for the settings we use. Click on “Manage Exceptions” to allow an individual website to override these rules (either blocking or allowing cookies for that site). Click on “All cookies and site data” to delete cookies that have been set for individual sites (you can search by keywords in the domain name).
Browser to the Firefox menu > Preferences > Privacy > and under “History” you’ll see various options (the screenshot at right contains our settings). We accept cookies from sites “until they expire,” but do not allow third-party cookies. We also elect to have Firefox remember our browsing, download, search, and form history – but that’s just because this is convenient for us. Feel free to uncheck those boxes for added privacy if you don’t have a use for these. Click on “Exceptions” to allow or block certain sites from setting cookies, and on “Show Cookies” to search for and delete cookies specific sites have already set.
In the Internet Explorer menu, browse to Tools > Internet Options > Privacy tab > under “Settings”, move the slider according to your desired cookie settings (all the way to the top to block all cookies, or to the bottom to allow all cookies, for example). Hit “OK” to save your settings.
Browse to the Safari menu > Preferences > Privacy tab > and then select your option. We have it set to “Allow from websites I visit.” See the screenshot at left for an example. Click on “Remove All Website Data” to clear everything at once. You’ll also see the number of websites that are currently storing cookies. Click on “Details” to see which ones, as well as to delete individual cookies.
Cookies are browser based, so you’ll want to clear the cookies of whichever browser you’re using on your iPhone. By default, this is Safari. Browse to Settings > Safari > “Block Cookies” (under the “Privacy & Security” heading) > and choose your preferred option (we like to use “Allow from Websites I Visit” (this blocks third-party cookies).
Cookies are browser based, so you’ll want to clear the cookies of whichever browser you’re using on your iPhone. By default, this is Google Chrome. Browse to your Android Settings (3 dots/gear icon) > Settings > Site Settings -> Cookies to block all cookies, or just third party cookies. Checkout the video in the Android cache section above as our web developer Dane takes you through this step-by-step.
Once you’ve cleared your cache, make sure to reload the page you’re on. In some instances, you may also need to restart your browser, or force refresh the page by holding down the Ctrl (Command on Apple devices) key on your keyboard and hitting the R (for “Refresh”) or F5 keys. This is also available in your browser’s menu item.
Did we solve your cache and cookie problems? If not, what’s still bugging you?
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