What is Answer Works 5.0 Runtime – English?

Just like the previous poster, I’m trying to make my PC faster by cleaning up some of the unnecessary software in my program list. When I’m browsing my list via “add or remove programs,” one of the first things I come across is “Answer Works 5.0 Runtime – English“.

What on earth is this? I’m on a Dell laptop. Any help is much appreciated, as well as any additional tips that may help me speed up my aging laptop.

Know the answer? Comment below! Got your own question? Ask it here.

Leave a Reply

26 Comments on "What is Answer Works 5.0 Runtime – English?"

avatar
guest
guest
Thank you for your post. I just found the same advisory off of Intuit’s website. I wasn’t looking for it, just for more info on AnswerWorks. Your list misses bullets and bold type not carried over into this forum through copy ‘n paste. It led me to think that, for instance, all versions of Turbo Tax are vulnerable, which explains subsequent posts about things like 2009 versions. Here’s clarity on the list (note that the full list of products outside of the U.S. are also listed in the Intuit advisory link I pasted at the end of this post):

TurboTax Product
TurboTax – tax years 2003-2006

Quicken Product
Quicken Personal Finance Software – 2008

Professional Tax and Accounting Products
ProSeries and ProSeries Express – tax years 2003-2006
QuickBooks: Premier Accountant Edition – versions 2005-2007

QuickBooks Product Line
QuickBooks Basic, Simple Start, Pro, Premier and Enterprise – versions 2005-2007

Innovative Merchant Solutions Products
QuickBooks Credit Card Processing Kit – all versions Invoice Manager – all versions

//about.intuit.com/support/security/

Hope this makes the list clearer.

D

guest
guest
Thank you for your post. I just found the same advisory off of Intuit’s website. I wasn’t looking for it, just for more info on AnswerWorks. Your list misses bullets and bold type not carried over into this forum through copy ‘n paste. It led me to think that, for instance, all versions of Turbo Tax are vulnerable, which explains subsequent posts about things like 2009 versions. Here’s clarity on the list (note that the full list of products outside of the U.S. are also listed in the Intuit advisory link I pasted at the end of this post):

TurboTax Product
TurboTax – tax years 2003-2006

Quicken Product
Quicken Personal Finance Software – 2008

Professional Tax and Accounting Products
ProSeries and ProSeries Express – tax years 2003-2006
QuickBooks: Premier Accountant Edition – versions 2005-2007

QuickBooks Product Line
QuickBooks Basic, Simple Start, Pro, Premier and Enterprise – versions 2005-2007

Innovative Merchant Solutions Products
QuickBooks Credit Card Processing Kit – all versions Invoice Manager – all versions

//about.intuit.com/support/security/

Hope this makes the list clearer.

D

guest
guest
Has anyone had any issues arise w/Quicken after uninstalling this software?  We are not going to update our program, our accountant hates Quicken, but we are are continuing to use the program until we get around to changing.
Thanks, T
guest
guest
Has anyone had any issues arise w/Quicken after uninstalling this software?  We are not going to update our program, our accountant hates Quicken, but we are are continuing to use the program until we get around to changing.
Thanks, T
a-web-rocker
a-web-rocker
I am wondering if what AnswerWorks does is convert languages because of outsourcing. 
a-web-rocker
a-web-rocker
I am wondering if what AnswerWorks does is convert languages because of outsourcing. 
a-web-rocker
a-web-rocker
I found it on my machine as well after installing Quicken 
a-web-rocker
a-web-rocker
I found it on my machine as well after installing Quicken 
a-web-rocker
a-web-rocker
Thank you for the description of the value – or non-value of this program. Since I am looking to reduce the amount junk on my 5 year old Dell, I have deleted it. I don’t look at help with Quicken.
a-web-rocker
a-web-rocker
Use the free uninstaller program “REVO Uninstaller” from:www.revouninstaller.com
This is a great uninstaller program!!! 
a-web-rocker
a-web-rocker
Use the free uninstaller program “REVO Uninstaller” from:www.revouninstaller.com
This is a great uninstaller program!!! 
a-web-rocker
a-web-rocker
So, how do I get uninstall to remove AnswerWorks 5.0 from my computer? I can’t remove it from ‘uninstall program’ or regedit. 
a-web-rocker
a-web-rocker
So, how do I get uninstall to remove AnswerWorks 5.0 from my computer? I can’t remove it from ‘uninstall program’ or regedit. 
a-web-rocker
a-web-rocker
Does “//http-download.intuit.com/http.intuit/VAWHelp/awMinimalPatchEnglish.msi” download patch work on Quicken 09 for Windows XP? 
a-web-rocker
a-web-rocker
Does “//http-download.intuit.com/http.intuit/VAWHelp/awMinimalPatchEnglish.msi” download patch work on Quicken 09 for Windows XP? 
a-web-rocker
a-web-rocker
I have Answerworks and I have Quicken 2010. I think I recall receiving an e-mail regarding that security problem and the update. I guess I’ll keep it because I often search through the help in Quicken. Thanks for all the info. 
a-web-rocker
a-web-rocker
I have Answerworks and I have Quicken 2010. I think I recall receiving an e-mail regarding that security problem and the update. I guess I’ll keep it because I often search through the help in Quicken. Thanks for all the info. 
a-web-rocker
a-web-rocker
Yes, AnswerWorks is installed by Quicken; I just installed Quicken 2011 and AnswerWorks came with it.
a-web-rocker
a-web-rocker
Yes, AnswerWorks is installed by Quicken; I just installed Quicken 2011 and AnswerWorks came with it.
a-web-rocker
a-web-rocker
To Our Customers:(Intuit)Quicken, etc.

Intuit is notifying customers that we have identified, and created a solution for, a potential security vulnerability in some of our Windows-based tax, consumer and small business software.

The risk involves AnswerWorks software, which is licensed from Vantage and developed on Microsoft’s ActiveX platform. It’s used in the “Help” feature of the affected Intuit products.

We know of no cases where someone has taken advantage of this vulnerability. However, if exploited, it could allow a hacker to access the data on your computer. Downloading the update below will eliminate this vulnerability, so it’s important for every customer to install.

The vulnerability involves code that’s part of the “Help” function in the following Intuit products.

U.S. Products
TurboTax
TurboTax – tax years 2003-2006
Quicken
Quicken Personal Finance Software – 2008
Professional Tax and Accounting Products
ProSeries and ProSeries Express – tax years 2003-2006
QuickBooks: Premier Accountant Edition – versions 2005-2007
QuickBooks Product Line
QuickBooks Basic, Simple Start, Pro, Premier and Enterprise – versions 2005-2007
Innovative Merchant Solutions
QuickBooks Credit Card Processing Kit – all versions
Invoice Manager – all versions

Here’s the patch: //http-download.intuit.com/http.intuit/VAWHelp/awMinimalPatchEnglish.msi

Hope this helps

a-web-rocker
a-web-rocker
I found this program on my system also. When I searched for it as text in any file (*.*) using Agent Ransack (search engine), I found that Quicken 2010 had installed it. Hope that helps.
a-web-rocker
a-web-rocker
I found this program on my system also. When I searched for it as text in any file (*.*) using Agent Ransack (search engine), I found that Quicken 2010 had installed it. Hope that helps.
a-web-rocker
a-web-rocker
I just purchased a refabbed HP with Windows 7 which has it. I’m thinking about taking it off, too, but need to find out how to reinstall it, just in case. 
a-web-rocker
a-web-rocker
I just purchased a refabbed HP with Windows 7 which has it. I’m thinking about taking it off, too, but need to find out how to reinstall it, just in case. 
a-web-rocker
a-web-rocker
Like many of the annoying process and CPU-hogging Dell utilities, Answer Works (which also comes as “Answer Works 4.0 Runtime – English,” for those using even older Dell laptops), doesn’t really need to be on your PC.

What is AnswerWorks exactly? From what I’ve learned doing some quick research, AnswerWorks is a cross-lingual question answering engine that lets companies add a language interface to your PC’s Help system, as well as knowledge databases on the Web. A user can type something in, and AnswerWorks offers suggested topics.

In other words, it’s probably powering a lot of the Dell Help files. If you type in “i need help” in the search box it may also bring up related topics such as “support,” “customer service,” etc.

I’m not even sure that AnswerWorks is still used by contemporary software – so I’ve removed it. I haven’t had any issues nor noticed a difference since the removal of “Answer Works 5.0 Runtime – English,” but your experience may be different, so proceed at your own risk.

a-web-rocker
a-web-rocker
Like many of the annoying process and CPU-hogging Dell utilities, Answer Works (which also comes as “Answer Works 4.0 Runtime – English,” for those using even older Dell laptops), doesn’t really need to be on your PC.

What is AnswerWorks exactly? From what I’ve learned doing some quick research, AnswerWorks is a cross-lingual question answering engine that lets companies add a language interface to your PC’s Help system, as well as knowledge databases on the Web. A user can type something in, and AnswerWorks offers suggested topics.

In other words, it’s probably powering a lot of the Dell Help files. If you type in “i need help” in the search box it may also bring up related topics such as “support,” “customer service,” etc.

I’m not even sure that AnswerWorks is still used by contemporary software – so I’ve removed it. I haven’t had any issues nor noticed a difference since the removal of “Answer Works 5.0 Runtime – English,” but your experience may be different, so proceed at your own risk.

wpDiscuz

Send this to a friend