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After opening up Outlook Express, browse to Tools -> Accounts:
Next, select your mail account from the list and click the “Properties” button at right (if you are creating a new account click the “Add” button, followed by “Mail”):
Next you’ll see the screen below. These fields may already be filled in (in which case you can leave them). If not, enter a name for your mail account in the first box, followed by your name, organization’s name, and email address:
Once you’ve finished, click on the “Servers” tab at top. You’ll see this screen:
1. Server Information:
- “Incoming mail (POP3)” – you need to fill in your website domain name, but use “mail” in place of “www” (ie. mail.example.com).
- “Outgoing mail (SMTP)” – don’t change this value. You should be sending your mail through your ISP (Internet Service Provider). For example, if your ISP is SBC Global, your outgoing mail server may be “smtp.sbcglobal.net.” If you are unable to send email, or you are setting up a new account and don’t know what your ISP outgoing server is, reply below with the name of your ISP. As a temporary solution you may set the outgoing mail server to be the same as your incoming mail server.
2. Incoming Mail Server:
- Account Name – If not already one, you’ll want to replace the “@” in your username with a plus sign “+” (ie. “name+example.com”). Make sure that your website name (example.com) is spelled correctly.
- Password – Fill it in if it’s not already there, and check the box “Remember password.”
3. Outgoing Mail Server:
Check the box that says “My server requires authentication” and then click the “Settings…” button. This will bring you to the following screen:
Select “Use same settings as my incoming mail server” and click “OK.” Click “OK” at the next window as well, and “Close” on the last window to save your changes.
Voila 🙂 Pat yourself on the back for a job well done! You can now send and receive emails as normal.
Use Webmail to Check Emails Remotely
FYI – anytime you are on the road or are having Outlook Express troubles, you may always check your email directly on the server by visiting example.com/webmail (replace with your website name). You will be asked for your username and password. These are your full email address (email@example.com) and your email password.
Outlook Express is receiving mail but not sending
Go back into your email account settings, but this time, instead of clicking on the “Outgoing Server” tab as above, click on the “Advanced” tab. Try changing the “Outgoing mail (SMTP)” port number to 26 (25 is the default):
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