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After opening up Outlook, browse to Tools -> Email Accounts:
Next, select “View or change existing e-mail accounts,” and click “Next >”:
Next you’ll see the screen below. Select your email account and click “Change…”:
This will bring you to the settings page as shown below.
1. Server Information:
- “Incoming mail server” – you need to fill in your website domain name, but use “mail” in place of “www” (ie. mail.example.com).
- “Outgoing mail server” – don’t change this value. You should be sending your mail through your ISP (Internet Service Provider). For example, if your ISP is SBC Global, your outgoing mail server may be “smtp.sbcglobal.net.” If you are unable to send email, or you are setting up a new account and don’t know what your ISP outgoing server is, reply below with the name of your ISP. As a temporary solution you may set the outgoing mail server to be the same as your incoming mail server.
2. Logon Information:
You’ll want to replace the “@” in your username with a plus sign “+” (ie. “name+example.com”). Make sure that your website name (example.com) is spelled correctly.
3. More Settings:
Click the “More Settings…” button. This will bring you to the following screen where you’ll need to make changes:
Click the “Outgoing Server” tab, which will bring you to this screen:
- Make sure you check the “My outgoing server requires authentication” box
- Click the bullet that says “Use same settings as my incoming mail server”
- Click “OK”
This will bring you back to this screen:
1. Make sure the box that says “Remember password” is checked
2. Click the button that says “Test Account Settings” You’ll see this screen:
You should see all green check marks. Then close this window by clicking “close.”
This will bring you back to the settings screen. From here it’s very important that you click the “Next” button, and on the last screen click the “Finish” button. This will ensure that all your changes are saved.
Voila 🙂 Pat yourself on the back for a job well done! You can now send and receive emails as normal.
Use Webmail to Check Emails Remotely
FYI – anytime you are on the road or are having Outlook troubles, you may always check your email directly on the server by visiting example.com/webmail (replace with your website name). You will be asked for your username and password. These are your full email address (email@example.com) and your email password.
Outlook is receiving mail but not sending
Go back into your email account settings, but this time, instead of clicking on the “Outgoing Server” tab as above, click on the “Advanced” tab. Try changing the “Outgoing mail (SMTP)” port number to 26 (25 is the default):
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