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Article Overview
- Pros & Cons
- Key Features
- Pricing
- What Do Customers Think?
- See FreshBooks In Action (Video)
- Our Final Verdict on FreshBooks
FreshBooks
Pros
- Converts estimates to invoices
- Ability to see when customers view their invoices
- Time tracking feature shows overages on projects
- Multi-currency support
- Award-winning customer support team
- Phone, email, blog, FAQ, tutorials support
- 30-day money back guarantee
Cons
- No full-service accounting version
- Payroll function only through app integration with Gusto
- No inventory tracking
- No weekend customer service hours
Key Features
- Ideal for small, service-based businesses and independent contractors
- Process credit cards, even using their mobile FreshBooks app
- 75+ integrations, including live chat app, Mailchimp, Paypal, Zapier, and more
- Project budget management
- Robust API for developers
Pricing
Try FreshBooks with their 30-day free trial (no credit card required). All plans include free customer service, data backup, data import and export, and credit card processing. You can save 10% off the following pricing if you pay annually.
- Lite: $15/month for 5 clients
- Plus: $25/month for 25 clients
- Premium: $50/month for 500 clients
- Select: Contact FreshBooks
- $10/month/person for additional users
Coupon
What Do FreshBooks Users Have To Say?
See below for some of the most helpful FreshBooks consumer reviews we’ve compiled from around the web.
Positive Reviews
Holy Awesome! Proposals, invoices, projects, expenses and time tracking all in one. I run everything though Freshbooks. It is crazy how I have been able to streamline creating invoices and proposals, and its great having one place for all the other data like time tracking, instead of in being spread across other apps. – Corey, Trustpilot 6/12/2018
The invoicing and time-tracking system is seamless. I’ve never had an issue tracking time worked for a client, and then quickly generating an invoice that is clear to read, easy to use, and accepts all of the appropriate methods of payment. The user interface is easy to navigate, allows you keep track of your invoices, proposals, estimates, and clients. – Marly D., G2Crowd 2/6/2018
Negative Reviews
… in only a few weeks’ use, we’ve encountered significant bugs including an error totalling invoices on the dashboard…Bugs happen and I’d be relaxed if the issue was being addressed with urgency but the impression given is of a company taking a leisurely approach to what sounds like an extensive list of bugs. The ‘maybe some day’ response is very poor and makes FreshBooks a dubious proposition. There’s not much point in having an accounting system that can’t even add up! – David W., Trustpilot 5/7/2018
I wish that reports were somewhat more customizable, and I wish that I could access my data directly without going through an API call. Freshbooks recently lowered the limits of the number of clients I can manage and recently increased prices. It’s still quite reasonable, but all the same, I was getting more capacity for less money a few months ago. – Tom H., G2Crowd 5/1/2018
Can FreshBooks Save You From Small Biz Accounting Woes?
Do you own your own business but hate all the paperwork and details? Check out FreshBooks’ video to see how they can help you focus on other aspects of your business.
What’s Our Final Verdict?
FreshBooks has an easy-to-use interface, a lot of great features and extremely functional mobile apps for when you’re on the go.
There are some limitations: no full accounting option or inventory support, but most of the features the software lacks is made up for with their easy integrations and customer support — all for a great price compared to many other small business accounting software options.
If you’re curious about a FreshBooks alternative, check out our coverage of the best small business accounting software to see if another choice is best for your needs.
Are you considering Freshbooks, or leaning towards an alternative?
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I have been doing my own small business accounting for several years now and was going to make the jump to Freshbooks after hearing so many great things about it but I tested it out but personally didn’t really see the value in it. It’s definitely easier to convert an estimate into an invoice and sends reminders for you which is nice but I think there’s something nice about sending reminders personally (versus having them be automated) at least in my line of work. I could see this being super useful and a time saver for companies or businesses where there is high volume in number of customers to help automate the invoicing and expenses process. But for me, doing it the old fashion way has worked for me for the time being.