Xero Accounting Review: Zero Headaches With Your Books?

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Laptop with accounting paperwork: Xero Accounting ReviewYou’ve likely heard of QuickBooks and FreshBooks, but there’s another major player, Xero Accounting, that’s giving both big names a run for their money.

Xero is the market’s fastest growing small business accounting software, is easy to use and loaded with features. But it’s a player in a crowded field, so how did it fare in our review?

**Xero’s Payroll services were discontinued in the U.S. on December 31, 2018. (They moved to Gusto).

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Visit Xero’s Website

Article Overview


4.3 / 5
Pricing 5.0
Small Business Accounting Features 4.5
Integrations 5.0
Reporting Tools 3.5
Customer Support 3.5


  • Unlimited users with every plan and all plans include direct deposit and e-file payroll taxes
  • Very intuitive interface that brings items needing attention to the forefront
  • Manages basic inventory
  • Excellent 24/7 customer support via responsive email, live chat and site support
  • Blog, community forums, webinars, social media


  • Time and job tracking only available through integrated apps
  • No automated invoice reminders or overdue notices
  • Reporting tools have room for improvement
  • No phone support

Key Features

  • Best for small to mid-sized businesses
  • Full-accounting features and tools
  • Supports 160+ multiple currencies and tax rates
  • 700+ Xero add-ons, including Salesforce, PayPal, Fathom, Square and Stripe
  • Excellent site security, with high encryption, Https, multi-factor authentication, multiple-location backups
  • Xero payroll tool with Premium Plans allows for up to 200 employees, direct deposit and e-file payroll taxes (Standard Plan allows for 5 employees)


Try out Xero Accounting software with their 30-day free trial.

 Starter PlanStandard PlanPremium 10 PlanPremium 20 PlanPremium 100 Plan
Price Per Month$9$30$60$90$180
Payroll5 Employees10 Employees20 Employees100 Employees ($2 per additional employee up to 200)
Invoicing5 InvoicesUnlimitedUnlimitedUnlimitedUnlimited
Pay Bills5 BillsUnlimitedUnlimitedUnlimitedUnlimited
Reconcile Bank Transactions20 TransactionsUnlimitedUnlimitedUnlimitedUnlimited
Multiple CurrenciesCheckmarkCheckmarkCheckmark


Looking for a Xero promo code? Click here for the best deal we could find.

What Do Xero Users Have To Say?

See below for a balanced selection of Xero customer reviews we’ve found online to give you an idea of real consumer experiences with Xero.

Positive Reviews

After deciding to take the step from spreadsheets to Xero for our business accounting, I couldn’t be happier. An easy to navigate dashboard, and all the tools I need to make the running of our business that much easier, and along with the fantastic help from Ellis, I have no hesitation in recommending Xero to everyone. – Samantha, Trustpilot 8/22/2018

Its an absolutely brilliant piece of software to systematically breakdown your accounting into granular accounting so you know exactly where your making and losing money! I love it! – Administrator, G2Crowd 6/20/2018

Negative Reviews

This software is painful to use for someone like me with no accounting knowledge. It’s hard to understand and nothing balances, support doesn’t help so I’m giving up and finding something easier to use. Sorry Xero, it’s Xero from me. – Wendy, Trustpilot 8/3/2018

Since the software is more entry level it doesn’t allow users as much freedom as a higher level accountant would like. It is hard to assign transactions between the banks and edit the incoming statement information. As well the site is hard to navigate sometimes and switching between pages is a big hassle, the website doesn’t back tab and forward tab nicely. – Michaela B., G2Crowd 7/20/2018

Must-See Advice From Successful Entrepreneurs For Maintaining Your Business

Check out Xero’s video below for some helpful tips for starting and running your business from successful entrepreneurs and business owners.

How Does Xero Rank In Our Book?

Visit Xero’s Website

Xero accounting has some of the most robust features around, and its dashboard makes multi-tasking a breeze. Although they don’t offer phone or live chat customer support (bummer!), Xero’s reps are responsive and helpful in answering any questions you might have.

Read our best small business accounting software comparison to see how Xero stacks up against its competitors. You can also check out our interview with CEO Russ Fujioka to learn more about the inner workings of Xero.

What business problems are you trying to solve with accounting software?

About The Author:

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations in the late 1990s, Sally began a long career researching and writing about business, technical and scientific topics.

Her decades of experience as well as a passion to stay on top of the latest online tools and resources combine to help small businesses (and freelancers like herself) flourish. Her work has appeared in many notable media outlets, including The Washington Post, Entrepreneur, People, Forbes, Huffington Post, and more.

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