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Internet Explorer 8 Won’t Install

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Installing Internet Explorer 8If you’re having trouble getting Internet Explorer 8 (IE 8) to install, join the club. There’s a number of error messages you might be running into. Read the solution below corresponding to the error message you’re seeing to find out how to get Internet Explorer 8 to install smoothly. If your error message or problem is not listed, feel free to comment below and one of our community members can help you find a solution. And if nothing works and you’re getting frustrated, we recommend trying Firefox as an alternative browser.

Internet Explorer 8 Could Not Be Installed Error

If you’re seeing the error message “Internet Explorer 8 could not be installed. You must restart your system to confirm that any changes to your system are undone“, you will need to first reboot your system so that Internet Explorer 7 can be restored. Once you’ve done that you’ll want to log in to Windows Update to make sure that you installed all the latest updates and service packs (Internet Explorer 8 requires Windows Vista or Windows XP SP2 or SP3 (SP = Service Pack)).

How to Run Windows Update

There are two ways to run Windows update. The first is via Windows Explorer:

  • In the lower left corner of your screen, click on the Start button.
  • Select “All Programs” followed by “Windows Update.”

The second way to install Windows updates is by browsing to update.microsoft.com, and selecting the Express Update option. The Windows Update service will scan your computer and find the updates you need. Once your system is up to date, try reinstalling Internet Explorer 8 (incidentally, you should also be able to install IE 8 via Windows Update).

A Temp File Could Not Be Created Error

If Internet Explorer 8 appears to install successfully until you reboot, at which point the error message “A temp file needed for initialization could not be created or could not be written to. Make sure that the directory path exists, and disk space is available.” appears, you’ll need to make sure that antivirus or anti-spyware software is not blocking access to this director.

For example, if you’re using OnlineArmor (anti-virus, firewall, and anti-spyware software), you want to bring up the Programs dialog, unchecked “Hide Trusted”, sort by program name, select the entry “IE8-WindowsXP-x86-ENU.exe,” and click Allow. You may also right-click the entry and select Advanced Options to grant specific access permissions. Another program entry you’ll want to allow is reg.exe (found in the path \WINDOWS\system32\reg.exe). Once you’ve allowed this program entry is in your antivirus software, reinstall Internet Explorer 8. This time, after rebooting Windows, Internet Explorer 8 should install and run successfully.

If Internet Explorer 8 Won’t InStall (All Else Fails)

There is one nearly fail-safe method of getting Internet Explorer 8 to install on your machine, regardless of the version of Internet Explorer (6, 7, etc.) you’re currently running. The solution depends on the existing version of your Windows O/S:

  • Browse to Start > Run > type “cmd” > hit Enter
    • Windows XP: Type the following command: secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose
    • Windows Vista: Type the following: secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
  • Make sure you leave whitespace exactly as indicated, and double-check spelling. Note that running these commands will take a while, and you may get an error message at the end – you can safely ignore it.

What these commands essentially do is restore the default security settings in Windows. Try re-installing Internet Explorer 8 now. The installation should proceed successfully. If it doesn’t, comment below

Troubleshooting – Lost User Accounts?

As a result of the default security restoration, you may lose control over user account selection (ie. if you log off or switch user accounts you won’t see a selection). If this happens, simply restore user account access as follows:

  • Browse to Start > All Programs > Accessories > Command Prompt (if you’re running Vista, right-click Command Prompt and select “Run as Administrator”)
  • In the command prompt window, type “net users”
  • You’ll see a list of user account names. For each one that’s missing in the Windows log on-screen, type the following: net localgroup users username /add, filling in your user name where indicated.

Alex bring a series of in-depth articles on search marketing and content management systems as well as troubleshooting tips to We Rock Your Web's collection. He is an avid tennis player, nature enthusiast, and hiker, and enjoys spending time with his wife, friends, and dogs, Bella and Lily.

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87 Comments on "Internet Explorer 8 Won’t Install"

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Hannah Dekal
Hannah Dekal
I downloaded Internet Explorer 8 for Windows XP (sp3) and I thought it installed but I cannot find it in add/remove programs to use it. The setup went through everything (it removed a previous version which I didn’t have but it also installed updates and removed anything malicious etc.) as far as I know I thought it installed and even restarted the computer. No errors appeared. But it is not listed in my programs when the computer restarted. I do have Mozilla Firefox installed but I can’t access Microsoft online templates with it. It wants you to access the templates… Read more »
Dave M
Dave M

I believe Microsoft is not allowing the updates to IE8. Is there anyway around this because a number of programs I use will not function without IE8 installed.

David Mayer
David Mayer

I did the “When all else fails” and IE8 still does not install. Here is what I get:

Internet Explorer installation did not complete. Please restart your computer so that setup can undo any changes that were made. After restarting your computer, please visit http//go.microsoft.com/fwlink/?LinkID=106440

mason
mason

Need to install IE8 on Windows7 pro need a little help

Anonymous
Anonymous

I am trying to update my Internet Explorer to 8 but it keeps telling me that it is not supported on my operating system. When I try to open one of the windows help pages online, it tells me that I have to update my browser. I have Windows Vista.

Guest
Guest
If Internet Explorer 8 won’t install to your computer, do yourself a favor and count your lucky stars. I used to be an IE fan, but I got tired of not being able to get or find my destination. Yes, I loved some of the features, but I spent more time trying to work around the glitches than I did using any of the features. For me, it just wasn’t worth it. And what’s up with IE8 having so many problems loading pictures? Every now and then I think I’ll take a look and see if Internet Explorer has improved… Read more »
eric
eric

Try compatibility view man. It’s in internet tools settings etc etc. Many ways to get to it, some versions of IE. It’s actually in the address bar. It looks like a piece of paper ripped in half from one side to the other next to the home button link click the arrows>> Go to page then compatibility view settings to add or remove sites from this list I hope this works for you.

Guest
Guest
It shouldn’t be that hard to install a browser. My thought is that if it’s that hard to install the browser in the first place, how good is it going to be to work with after you actually get it installed? To me that’s a sure sign you need to look for another browser. Of course, I have limited patience and I don’t have the time to deal with future issues with a browser. I just had my whole system redone and the guy who did it swears by IE, so that’s what he installed in my system. He did… Read more »
Anonymous
Anonymous

When I try to install Internet Explorer 8, this message comes up: ‘The file name, directory name, or volume label syntax is incorrect‘. Kindly help me. My OS is Windows XP.

rebin
rebin

Hi everyone who really is compassionate and being kind to help me on how to install explorer 8. Unfortunately, I lost because virus was attacked on my explorer8.

I will more than appreciate your time

Kind regards, Rebin

Anonymous
Anonymous

When I try to Install Internet Explorer 8 this message comes up: The file name, directory name, or volume Label syntax is not correct. Please help me. My OS is Windows XP.

Anonymous
Anonymous
It seems like any time Microsoft comes out with a new product there are a bunch of bugs. This is equally true for hardware and software alike. The problem is that it often seems like we are the ones left holding the bag and trying to figure out how to fix things. We are not tech support people! I doubt many people would know what to do if the latest version of internet explorer would not install. Personally, if I was using internet explorer and it would not install, I would not even bother fixing it or trying to figure… Read more »
Anonymous
Anonymous
Having your internet explorer not install properly is a very frustrating experience. Personally I have had this happen to me several times with several different computers. The only thing more frustrating than it not loading or installing properly the first times, is having it happen again on a second (or fourth) computer! Because at least the first time you do not know (yet) what you are in for! There still may be an easy solution to the problem of IE not installing properly. The first thing to try is making sure that you have downloaded all of the proper service… Read more »
Anonymous
Anonymous
It really comes as no big surprise that IE 8 is giving people problems with installing it and upgrading from a previous version of Windows. I have been a PC user all my life and although I know how to use a Macintosh, I cannot say that I will ever be driven to buy one and learn the intricacies of an entirely new operating system. That being said, I recognize that PCs and the Windows operating system are a lot more problematic than their Apple counterparts and Windows has been especially troublesome over the last half decade or so. Everyone… Read more »
Anonymous
Anonymous

I want to get on the Target website and it tells me I need to install the latest version of Internet Explorer. I clicked on Install and after 15 min and running through various steps it said it was successfully installed and my computer was rebooted. However, I still can not reach the Target site.

rebin
rebin

Hi, thanks for all your advice. Unfortunately I still can’t restore IE8. While I really appreciate the tips you’ve already given none of them seem to work for me. Do you have anything else that might fix Internet Explorer 8 for me and bring it back so I don’t have to use the super-lame IE 6?

Thanks a lot. Yours sincerely,

Rebin

Anonymous
Anonymous
After reading all these posts, I feel quite lucky. I really am a novice when it comes to anything related to computers, but some time age I installed IE8 from a previous version without any problem (touch wood). The problem I am having is there’s no service pack on this computer, and when I attempt to install updated versions of certain things I am told that I need to update IE8 to IE9, but when I follow the instructions, I can’t update IE8 because I don’t have the correct service pack (SP). So I follow instructions to see which version… Read more »
Anonymous
Anonymous
I recently had IE9 installed during an auto-update, not by my choice, I was happy with IE8. Now I have issues with sites such as GoogleMaps “Street View” not working. This had worked up until the day IE9 installed. And FF and Chrome work fine. I am running W7 Pro with all current updates, Dell XPS laptop, etc. I would like to re-install IE8, but now I get an error that says “Internet Explorer 8 is not supported by this operating system” – although this is what was running until recently. How could it now not be compatible? Is MS… Read more »
Anonymous
Anonymous

Hi,

I had the same problem as you. So,I uninstalled Internet Explorer 9, and then I restarted my computer. I noticed that the previous version I had (IE 8) was back again. Hope this helps 🙂

Anonymous
Anonymous
I am actually really excited about the new version of Windows coming out. I currently have Windows 7 on my Samsung laptop and I have found it to be very easy to use and this has been one of the most problem-free computers I have ever owned. I had been suffering with a Dell laptop that came with Windows Vista Basic on it for a few years and that thing was just so picky when it came to starting up and running different processes that it would frequently freeze in the middle of simple programs if I was running anything… Read more »
a web rocker
a web rocker
When I try to install IE8 on my Dell Inspiron 9400, Pentium T2250 @ 1.7 GHz 3.24 GB RAM running Win XP Pro SP3, I get a message that an update is necessary before the installation can proceed. I am directed to MS.com and begin to download an update, but then get the message that a current update is newer than the update being installed and it stops. But if I then try to install IE8, I get the message that I need an update before installing IE8. Help, I’m getting dizzy, lol. Is there some way around this? Has… Read more »
realdude
realdude
I have the same problem trying to install IE8. It’s because I installed Windows Service Pack 3 before IE8. The face that Windows SP3 doesn’t help because I still get warning messages that my IE7 browser isn’t secure and up-to-date. I read a technical article called “Why Microosft Ditched XP for IE9” which explains the improvements in IE8 and IE9. Problem is – you can’t run IE9 on Windows XP. I’ve read that the solution to this problem is to uninstall Windows SP3, upgrade to IE8, and then re-install Windows SP3. Everytime, I uninstall a Windows Service Pack, things get… Read more »
TERRY
TERRY

I did this “all else fails fix” but it still is not supported on Vista. I could just use Google Chrome but I do not like that very much.

Kimberly Alt
Admin
Kimberly Alt

Hi Terry, what is the error message that is appearing for you? This can help me determine how to fix your problem. Thanks for reading and commenting!

-Kimberly

Kevin P
Kevin P
It is really pathetic. Microsoft…the largest and most elderly of all computer companies is unable to provide a browser that actually provides the ease and functionality of use like 1-Opera 2-Mozilla, Firefox (which used to be Netscape) 3-Google Chrome I have been on computers for over 30 years and every single piece of junk internet explorer I have used has had problems in a number of ways. I tried IE8, boy that was fun experience, NOT! I have IE7 on Vista with all the darn security updates, patches, tweeks, and any other BS Microsoft has to offer. I tried to… Read more »
Kimberly Alt
Admin
Kimberly Alt

Hi Kevin, thanks for reading and commenting, but sorry to hear you’ve had such struggles. I’m glad you’ve found a browser that works for you though!

-Kimberly

Jesus
Jesus

When I try to install IE8 it says that my operating system doesn’t support it. Any ideas on what I can try?

Kimberly Alt
Admin
Kimberly Alt

Hello Jesus, what operating system are you using?

-Kimberly

Anonymous
Anonymous

I use the Microsoft auto update website, and the install fails with this error code in the update history. What does it mean and how can I fix it?

foolmutt
foolmutt

There have been no error messages — IE just didn’t install. I tried command line, secedit, etc., but got a message saying “secedit isn’t recognized as an internal or external command on this computer.”

Of course Firefox is better, and that’s what I’ve been using. Just wanted a backup browser. I’ll try Chrome instead, though there are several things I don’t like about it.

Kimberly Alt
Admin
Kimberly Alt

Hi Foolmutt, if it continues not to work with Chrome please let us know. We want to find a solution that works for you! Thanks for reading! 🙂

-Kimberly

Bill
Bill

Hello all. I keep getting an error message saying I need update for Windows XP (KB932823). When I try to install the update it says I don’t need it. A continuous problem from Microsoft. I don’t understand why we cant just find this file and add it or why the computer does not override this so IE8 downloads.

josephbrown
josephbrown

I did all these steps but it does not work for me. However finally I got the solution for that and I got rid of this problem.

josephbrown012
josephbrown012

Thanks for this post, I will try that.

Anonymous
Anonymous

Hi,

I can download IE8 but I can’t install it. How can I get Internet Explorer to install?

Anonymous
Anonymous

Firefox won’t allow me to even load the windows update site???

We Rock Your Web
We Rock Your Web

That’s a Microsoft limitation, not a Firefox one. MS will only allow the Windows Update site to run in Internet Explorer.

Anonymous
Anonymous
Hi, I have a sony vaio,1.8gig P4,120gig hard drive, windows XP service pack 2. I had updates set to automatic, but updates continually tries to install newer versions of internet explorer. I still have IE6. Each time something strange happens. When IE7 installed, the browser would load, but would not connect to the internet at all!!! I received many suggestions like disabling browser helpers, but none worked. It simply would not connect. Tonight i did updates and windows snuck in IE8, as i did not even see it listed in the update list. I thought i would give it a… Read more »
We Rock Your Web
We Rock Your Web

Our recommendation is to ditch Internet Explorer entirely and use Firefox (firefox.com). And make sure you turn your Firewall back on!

Anonymous
Anonymous

Ignore him! There are even more continuous problems in Firefox than MSIE!

If you have to use something else than MSIE, try using Google Chrome or something, avoid the error-bombed Firefox!

Anonymous
Anonymous

I have the same problem on my older/slower Vaio. I have XP Home 2002 with SP3. Did you ever get yours to work? Please contact me at rballard9 at yahoo dot com.

Thanks,
-Rich

Anonymous
Anonymous

To use IE8 with AVG antivirus plus firewall you’ll need to go to your control panel > Internet > Manage Browser Add-ons and disable the AVG feature. Then IE8 works fine.

Anonymous
Anonymous

Hi, I checked browser add-ons and “no” AVG feature is listed.
There are add-ons mostly from “Microsoft” and “Sun”, and one from “Adobe”. Also, a few from “Apple”, one from “Real”.

Anonymous
Anonymous

hi

i am not able to download ie8 .

it says click here if the download does not start in 30 sec, but when i click the explorer it says this page cannot be displayed.

please help

take care

regards

Anonymous
Anonymous

I deleted IE 8 cause i had been using FireFox. Well come to find out I need it for a specific program. Now when I try to install it it gives me this error code “This installation does not support your system architecture (32/64 bits)”. Does anyone have any ideas about this? Thx for the help.

We Rock Your Web
We Rock Your Web

It sounds like the IE 8 installation you are trying to use isn’t compatible with the bit architecture of your operating system. If you’re running a 32-bit version of Windows, you’ll need to use the 32-bit (x86) IE 8 installation file. Conversely, if you’re running a 64-bit version of Windows, you’ll need to use the 64-bit (x64) IE 8 installation.

You can find out which version of Windows you’re running by right-clicking on “My Computer” and selecting “Properties.”

Anonymous
Anonymous

IE 8 is fubar. My mom’s computer recently had IE8 stop working, saying it couldn’t recover the pages online. So unable to go online and download ie8 I had to go download Firefox startup file from another computer burn to disk and install on her computer. Thinking that she may need ie8 I went back and tried to install it as a back up and got the same message as above.

My recommendation is to ditch ie8 altogether if you can, and if not sorry, you may need to contact Microsoft and get help.

Anonymous
Anonymous

I don’t even get an error message; the installer just zips through its work, then disappears. It’s not until I launch IE and click “About” that I find I’m still in good ol’ number 7. Tonight is the second time I’ve gone through this farce.

I know something Windows Update doesn’t know! According to my Update History there, the installation was a success. I don’t know whether to be scared or disgusted. So I’ll be both.

Anonymous
Anonymous

Microsoft’s products SUCK A**!!!

Anonymous
Anonymous
I’ve been trying to install IE8 since it was released and it always says install successful and restarts. After it restarts it does the whole configuring updates routine before logging on. As soon as it gets to stage 3 it says updates weren’t configured correctly and reverts back to previous settings and I’m back to step 1 all over. Update history shows repeated failures. I don’t even use IE. Firefox is my browser for everything. What makes this worse is that I needed updates a few months back and I didn’t know it until I was updating my girlfriend’s laptop.… Read more »
Anonymous
Anonymous

Hi,

I am unable to find in the Internet how to install Windows Explorer 8 for Windows Vista. Once I installed but was unsuccessful. Where can I find?

David

We Rock Your Web
We Rock Your Web

Hi David,

I’m assuming you mean Internet Explorer 8? You can download the update from the Microsoft Internet Explorer website.

Anonymous
Anonymous

Hi,

I’ve got the same problem. My computer tries to download this every day without success. It’s not the website as I’ve tried downloading it directly from the website.

Anonymous
Anonymous

I have a 32-bit computer with Windows Vista update 2.

I started using Firefox and deleted IE?

I now wish to load Ie8 but when the install starts is says sorry and then tells me to restart my computer and use the icon for troubleshooting. When I click on the icon it says can’t find the target.

For a while it said I had a more recent copy already installed but after I went through a search for IE components and erased them it now just refuses to install.

Anonymous
Anonymous
Hi there. I wanted to play MSN online games, but it stated that I had to have IE6 or later. (I use the latest Firefox browser because I found it to be much better than Internet Explorer, so I got rid of IE8 from my computer.) So anyway, I went to re-download IE8 just so I could play these games, no problem so far. But when I tried to install it a box popped up saying I already had a later version installed even though I deleted it from my computer months ago. Every search I’ve tried to find Internet… Read more »
We Rock Your Web
We Rock Your Web

To help us track down your problem – can you tell us what O/S (operating system, ie. Windows XP or Windows Vista, etc.) you’re using?

Anonymous
Anonymous

I have the exact problem. Did you get a fix?

Anonymous
Anonymous

I tried the manual, but it tells me its not a recognized command?

Anonymous
Anonymous

I went to the command prompt and did what you suggested. I still can’t get IE8 to load. I’m about at my wits end! Please help!

Anonymous
Anonymous

This problem faces me too. Please solve my problem. Thank you.

Anonymous
Anonymous

Do yourself a favor and do not use IE. Continuous problems. No solutions!!!

Anonymous
Anonymous
I recently got a message on my Windows XP laptop asking if I would like to install Internet Explorer 8. Everything appeared to be downloading o.k. but after rebooting there was no sign of the program. You usually see a message about a new program, and there is a set up program in which you are asked some things like “do you want IE 8 to be on your start screen?”, etc. There was none of this. Going into the control panel for the list of programs for Internet Explorer 8 and it was not there. I have tried to… Read more »
Anonymous
Anonymous

I’ve been looking for just this. Excellent information about the IE8 install difficulties. In fact, I recently got the “Temp File Could Not Be Created” Error but was not able to solve that problem. Now again I will try to install IE8 and if the same error occurs I will try your steps to rectify that problem. If it doesn’t succeed I will have to continue using the Mozilla browser. Sorry Microsoft!

Anonymous
Anonymous

Message says Internet Explorer 8 is not supported on this operating system. IE 7 for xp 64 says installation does not support your OS’s current service pack. No service pack is listed under system properties just xp pro x64 edition version 2003. Help. How do I update or install IE 8? I’m at least able to get around in Firefox but want to run Windows updates. Thanks

Anonymous
Anonymous

When downloading it says can’t download IE 8, detected a more recent version of IE on your computer.

Anonymous
Anonymous

Every time I try to install windows IE8 I get this message: “The procedure entry point SHRegGetValueW could not be located in thedynamic link librarySHLWAPI.dll.” What should I do?????

Anonymous
Anonymous

How am I supposed to get updates or get anything installed when I don’t have IE in the first place. For all those saying “just use Firefox”, well, that’s my problem! I only have Firefox but need IE for work sites (horrible I know) and now I can’t seem to get any updates or the download to work because I’m running it through Firefox. Going crazy…

Anonymous
Anonymous

I keep trying to download this and I keep getting the same message: “Operating system not supported.” The OS I’m using is Windows 7, 32-bit. Please help.

Anonymous
Anonymous

IE sucks @ss! I realize they’re much better now than they were in previous versions, but for a browser maker to celebrate the death of a browser (IE 6) with a cake because it was such an absolute piece of garbage and they knew it! Muuahahhahahahahah.

Anonymous
Anonymous

Don’t know I have the same problem so if you figure it out let me know.

Anonymous
Anonymous

Okay, this is urgent. I’m trying to install IE8, but when my computer restarted to complete installation, it stayed on 89%. I can’t use my computer, so I can’t just stop installing it. My mom is getting upset, so please help ASAP.

Anonymous
Anonymous

I keep trying to download this and I keep getting the same messageprocedure entry point SHRegGetValueN could not be located in the dynamic link library SHLWAPI.dll.com. What do I do?

Anonymous
Anonymous

ca va tous

Anonymous
Anonymous

Mine is doing the same thing.

Anonymous
Anonymous

Well, sounds weird but – IE 8 says my language isn’t the same as the one used by the installation?

We Rock Your Web
We Rock Your Web

Make sure you’ve downloaded an IE8 version, or language pack, that corresponds with the default language set on your system. Depending on your version of Windows, you should be able to find something to the effect of “Region and Language” in your Control Panel that will let you adjust your language setting. You may also be given this option during the installation dialogs for IE8, I can’t remember.

Anonymous
Anonymous

Hi,

I can’t install the Windows update for Internet Explorer 8. It comes up with a 80070001 error. Any ideas what this is and how I can fix it?

Thanks

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