DocuSign Review: The Best Way To Sign On The Digital Line?

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Electronic signature on legal documentTired of shuffling paperwork and waiting for snail mail to get the signatures you need on important business documents? DocuSign is an industry-leading digital signature service that gives you the tools to send, sign and share documents online, anytime, and from any device.

It’s fast, secure, and legally binding. But how does it work and is it the best electronic signature service on the market? Our review dives in to find out.

DocuSign logoVisit DocuSign’s Website


4.5 / 5
Ease of Use 4.5
Security 5.0
Integrations & API 5.0
Pricing 4.5
Customer Service 3.5


  • App available on iOS, Android and Windows 8 devices
  • Custom branding, reusable templates and negotiate document changes are available for Realtor Plus and higher plans
  • Offline e-signing and sending, Salesforce and SharePoint integrations, custom API integrations and assign documents to users for Enterprise plans
  • Highest security and compliance standards
  • Complies with ESIGN, UETA and HIPAA


  • Community-based support for all plans (Enterprise plan can have phone, email and chat support but you must pay extra)
  • Signer authentication costs extra

Key Features

  • Access DocuSign electronic signatures online from any device
  • Easy importing of documents from email, Dropbox, Google Drive, etc.
  • Integrates with Salesforce, SharePoint, Microsoft Office, Apple, Oracle and more
  • More than 200 million users in 188 countries
  • Available in 43 languages
  • Complies with government regulations in the U.S. and the European Union
  • ISO 27001:2013 and SSAE 16, SOC 1 Type 2, SOC 2 Type 2 certified and tested internationally
  • Powerful developer API (added pricing)
  • Named to Forbes Cloud 100 companies

DocuSign Pricing

How much does DocuSign cost? You get a DocuSign discount of 15% if you sign up for an annual plan.

  • Free 30 Day Trial
  • Simple Signing: $7.50 month-to month; $5/month annual plan
  • Personal: $15 month-to month; $10/month annual plan
  • Standard: $40 month-to month; $60/month annual plan
  • Business Pro: $60 month-to month; $40/month annual plan
  • Enterprise: Contact DocuSign

Realtor Pricing of DocuSign

  • Realtor Simple Signing: $7.50 month-to month; $5/month annual plan
  • Realtor Starter: $15 month-to month; $10/month annual plan
  • NAR Members Exclusive: $35 month-to month; $20/month annual plan (up to 5 users)
  • Real Estate PLUS, Broker Edition: Contact DocuSign

DocuSign Coupon

There is no DocuSign coupon available at this time.

How Do DocuSign Customers Rate Their Services?

DocuSign is the most popular electronic signature service in the world, so we found a ton of customer ratings online. Here’s a balanced sampling of both positive and negative customer reviews.

Positive DocuSign Reviews

I signed up for the DocuSign on a whim to see how it would work in my work environment — all I can say now is that I’m never going back. It has made onboarding 100x easier and faster! Additionally, I can work from almost anywhere now and get signatures quickly. Even with no training, I easily figured out how to use most of the features and love having pre-made templates for different scenarios. – Administrator, G2 Crowd 6/17/2017

I have used DocuSign several times over the years to sign real estate documents, rental agreements, partnership contracts, etc. and it always works without fail. I am seamlessly able to sign documents that are sent to me and save a copy to my account and download to my computer. I would recommend this service to make contract signing more efficient. – Michelle S., 8/30/18

Negative DocuSign Reviews

My biggest issue with DocuSign is that there is no way to edit a document. For example: Say you go through your document and place all the initial and signature areas, then as you’re going through you notice that one is missing. There’s no way to edit or fix it before sending it on to the client! This isn’t an issue for enterprise customers but for us that have the smaller plans, that’s one of our limited amount of contracts wasted. – Christopher M., G2 Crowd 8/1/2017

I can’t remember a time when I’ve received such poor customer service from a company. Getting someone on the phone takes upward of 20 minutes, and the people doing the online chat take 2-3 minutes to respond to a single line of dialogue. The company will no longer let people sign up for “Business Accounts,” but instead only allows “Business Pro” accounts that are more expensive. I just want to have my documents signed! – William, TrustPilot 3/24/2017

How Does DocuSign Work?

Check out this brief video to see DocuSign in action.

What Are Some DocuSign Alternatives?

Visit DocuSign’s Website

DocuSign is an excellent solution for any company’s human resources department (check out our HRIS reviews to find a good solution for your company) and many industries, including real estate, accounting, tax, healthcare, legal, insurance, government and more.

But we also encourage you to check out alternatives to DocuSign in our article comparing the top e-signature services. Depending on your needs, some DocuSign competitors could be a better fit for your business.

Do you have any concerns about using DocuSign?

About The Author:

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations in the late 1990s, Sally began a long career researching and writing about business, technical and scientific topics. Her decades of experience as well as a passion to stay on top of the latest online tools and resources combine to help small businesses (and freelancers like herself) flourish.

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We bought our house using Docusign, never even saw a physical piece of paper in 100’s of pages we initialed and signed. Crazy how technology can replace what would have been lots of wasted paper!