Carbonite Review: Can You Rely On This Popular Online Storage Solution?

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Carbonite reviewWe use our computers for far more than we ever have before. We go beyond watching videos and creating documents and we upload billions and billions of gigabytes of data onto the Internet at rapid speed. The biggest fear for any of us who rely on a computer for conducting our day-to-day affairs is a catastrophic system failure, wiping out all of our data in the blink of an eye.

That’s why it’s important to back up all of your data. How does Carbonite stack up to the sea of providers vying for your business?

Visit Carbonite Website

Carbonite backup is an online cloud that will safely and securely store all of the work you do on your computer without the hassle of having to upload it to any second-hand website. Some companies require you to drag and drop files into an online storage site, but Carbonite scans your computer for any files, music, movies, data and/or emails and saves it on its cloud. Carbonite charges a flat rate determined by the number of computers being backed-up. Below, you will find the most up to date costs associated with Carbonite’s online backup.


3.85 / 5
Customer Service & Reputation 5.0
Automatic Backup 5.0
Archive 2.5
Encryption 4.0
Mobile Access 4.0
Price Per GB 2.5


  • Servers are all located in the U.S.
  • Compatible with Windows and Mac (on most)
  • Good encryption
  • Unlimited Cloud storage space for Personal plans
  • Data can be restored on physical media forms
  • Claims on site “Server backup that’s more than 2x faster than our closest competitor” however, they don’t compare themselves to SugarSync, Spider Oak or ElephantDrive


  • No Linux support
  • Limits file size to 4 GB/file
  • Only supports one external drive
  • Unable to create public links to be shared with other so they have access to your files

How Much Does Carbonite Cost?

Carbonite offers three plans. All their plans include automatic cloud backup, ransomware recovery, 7 days/week support, FERPA, GLBA & HIPAA support, and work on Windows and Mac OS. Differences between the plans are highlighted below.

Annual billing only

All of Carbonite’s plans are billed annually (despite the fact that they advertise monthly rates). So while you are able to upgrade at any time, canceling can only be done on an annual basis.

Basic Computer Backup

  • $24/month (billed annually at $288)
  • 128-bit encryption

Advanced Endpoint Protection

  • $34/month (billed annually at $408)
  • 256-bit encryption
  • Comprehensive backup for Microsoft Office 365 applications
  • Support for Teams, OneDrive, Exchange, Public folders, SharePoint, Groups, Planner, Skype for Business

Advanced Server Protection

  • $147/month (billed annually at $1,764)
  • Protects servers
  • 256-bit encryption
  • Supported operating systems include: Windows, Linux, Oracle, IBM AIX, HP-UX, Solaris, IBM iSeries, VMWare, Hyper-V

How Goes Is Carbonite Security?

Carbonite accentuates its security and guarantees your files are encrypted and safe. Carbonite protects your data with administrative and technical safeguards that work right when your file leaves your computer until it is housed the data center. Carbonite uses 128-bit Blowfish encryption and is accessible through a series of login checkpoints. You have the option to upgrade to 1024-bit encryption for a fee if you feel the additional protection is necessary.

Video Overview

Here’s a quick overview of what to expect with Carbonine so you can see it in action.

Carbonite Features

Carbonite is focused on storage space and makes it simple to backup your computer’s data. If you’re looking for a multi-functional product, you may want to consider other options. Our experts review the best cloud storage and online backup solutions.

  • Allows you to set up daily, weekly or instant backup when creating or saving files – however, if your computer crashes in the middle of editing a document, don’t expect Carbonite to allow you to pick up where you left off. Files need to be manually saved for the backup to occur.
  • Allows you to access your files from any computer, anywhere in the world – this makes it easy to work on a project at home with your home computer, and pick right back up where you left off when you get to the office.
  • Support is a priority – Carbonite offers online video tutorials, troubleshooting guides and an extensive selection of how-to guides. Failing that, they offer support via live chat or telephone during extended business hours 7 days a week.

Carbonite Review Summary

Carbonite is safe and functional and has top of the line customer support. If you’re wanting to use it for personal use, but have a Mac you’ll have to look elsewhere. However, most of their products offer compatibility with both Mac and Windows. If you are looking for a safe and reliable online backup, this might just be the product for you.

How Does Carbonite Compare?

Our experts have conducted a comprehensive comparison of dozens of providers, so you can make an educated decision for your online backup needs. Read our comparison of the best online backup services to discover our top picks.

Think you’ll give Carbonite at try?

About The Author:

Kimberly received her Bachelor of Arts from Simpson College with a major in multimedia journalism and a minor in marketing. She has been writing about business solutions since 2014, covering subjects such as tax software, email marketing, office equipment and more. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2015, she started her own business and continues to learn how to run it more efficiently thanks to her work on We Rock Your Web. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Warning – Carbonite on a Mac! Buyer Beware!
I used Carbonite for years on a PC. No problems.

In Dec 2014, I switched to a Mac.

Carbonite appeared to be working.
I was getting routine emails assuring me my account was in order.
After using Carbonite on my Mac for 15 months, I happened to discover that there were random gaps in my Carbonite coverage. These gaps were hard to detect. You have to search the backup set for specific files that are missing.

I worked with the technical group. Reinstalled the software many times. Changed my backup selections. Etc. Progress, if made at all, was too slow.

From my own research, I have found that the Carbonite program is not optimized for Macs.

I am very disappointed – Especially when I think that my computer has probably not been protected for over a year. If there were are proactive steps Mac Users need to take to check the accuracy of their backups, this has never been communicated.

Carbonite has a 30 day window on refunds. Although I was past this typical 30 day window from my renewal date last November, I requested a refund. They flatly refused.

Carbonite is horrible…try actually using it then do a review.

Hi Jason, could you clarify on what features and elements are horrible about Carbonite? You can learn more about our review process here:

Nice Carbonite review! In my opinion Carbonite has always been the most polished and well working online backup option. However, I hate that they don’t also have a “file storage” option. If they did, I would use them for my backup needs. With the newer solid-state storage drives on MacBooks, I don’t have a need for synchronized backup (due to lack of space) as much as I do a place to simply store all my important stuff online.