HostGator Review: Is Cheap Web Hosting Worth It?

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People who work at hosting company at computersAre you drowning in the sea of web hosting choices that are available? With hundreds on the market, it’s certainly a daunting task to pick the best web host for your needs. HostGator, one of the most popular web hosting services, could be just the ticket.

HostGator provides a fantastic combination of affordable pricing and robust features and has a ton of different hosting plans for almost any type of website. But does Hostgator deliver the reliability you need for your websites?

HostGator logoVisit HostGator’s Website

Article Overview

HostGator

4.1 / 5
HostGator
Website Performance 3.8
Resources & Features 4.5
Pricing 4.8
Customer Service 3.5
Excessive Overselling 4.0

Pros

  • Offers 24/7/365 customer support
  • Among the most affordable hosting services
  • Flexibility of content regulations that allows for legal adult content hosting
  • 45-day money back guarantee
  • $100 Google AdWords offer and $100 Bing ad credits

Cons

  • Many user complaints about poor site performance
  • Tech support replies are slow at times
  • Data backup not as frequent as some other hosting services
  • Oversell resources
  • BBB reports a recent pattern of complaints for deceptive business practices and rude and unhelpful customer support reps

Key Features

  • Offers shared, cloud, WordPress, VPS, and dedicated hosting
  • 99.9% guaranteed uptime
  • More than 75 one-click script installs
  • cPanel access gives newcomers an easy hosting experience
  • Windows hosting with Plesk control panel
  • Powerful HostGator web builder with 100+ free mobile-friendly templates and image library
  • Excellent resources to help you choose the Host Gator plan that’s right for your website

Pricing

Below are the pricing and tech specs for all of HostGator’s hosting solutions. Prices below are for the first year only.

Shared Web Hosting

All shared hosting plans come with unmetered bandwidth and unlimited disk space and email accounts.
 HatchlingBabyBusiness
Price Per Month$2.75$3.95$5.95
Number of Domains1UnlimitedUnlimited
Free Dedicated IP AddressCheckmark

Cloud Hosting

Cloud hosting gives you all the features of the basic web hosting plan plus 2X speed booster and 4X resources. 
 Hatchling CloudBaby CloudBusiness Cloud
Price Per Month$4.95$6.57$9.95
Number of Domains1UnlimitedUnlimited
Available CPU2 Cores4 Cores6 Cores
Available Memory2GB4GB6GB
Dedicated IP Address Checkmark

Managed WordPress Hosting

All WordPress hosting plans come with free site migration, global CDN, unlimited HostGator email addresses and $100 in Google Adwords credit.
 StarterStandardBusiness
Price Per Month$5.95$7.95$9.95
Max Sites123
Max Monthly Visitors100,000200,000500,000
Automated Daily Database Backups1GB2GB3GB

VPS Pricing

All VPS hosting plans include two free IP addresses, advanced server features and more.
 Snappy 2000Snappy 4000Snappy 8000
Price Per Month$29.95$39.95$49.95
CPU2 Cores2 Cores4 Cores
RAM2GB4GB8GB
Disk Space120GB165GB240GB
Bandwidth1.5TB2TB3TB

Dedicated Server Pricing (Linux & Windows)

All dedicated server plans include the following:

  • 3 Dedicated IPv4 IPs
  • RAID-1 Configuration
  • Full Root Access
  • DDOS Protection
  • Unlimited Databases
  • Fully Redundant Network
  • Unmetered Bandwidth
  • And much more
 Value ServerPower ServerEnterprise Server
Price Per Month$118.99$138.99$148.99
CPU4 Core/8 Thread8 Core/16 Thread8 Core/16 Thread
RAM8GB16GB30GB
Disk Space1TB HDD2TB HDD or or 512GB SSD1TB SSD

Coupon Code

Use this link and enter the coupon code SNAPPY to get 20% off all HostGator hosting plans!

How Do Users Rate HostGator?

We’ve researched online user reviews about HostGator, and they’re across the board. See below for a sampling of positive and negative reviews we found from real HostGator customers.

Positive Reviews

I really fell into webdesign and new I wanted to have a place to host all the sites. HostGator was running an AMAZING special for WordPress sites so I bit. It is the most affordable and easy program to use. Their customer support is ALWAYS very helpful with all that I need. I’ve even messed up a site that they happily corrected for me. PLUS they always send me information to help me learn what to do and what not to do. – Angela B., G2 Crowd 1/10/2019

I’ve been hosting all my domains and subdomains with Hostgator since 2011 and they have always been prompt to fix tech glitches I’ve had and follow up with me regularly when progress on support tickets was slower. I highly recommend them to everyone I know! They constantly upgrade their servers and stay current with tech requirements so they can be trusted with all your hosting needs. Furthermore, the free SSL certificate that comes with *any* Hostgator hosting plan is one more reason to sign up/stay with them. Very happy so far! – Nadine B., Trustpilot 11/8/2018

Negative Reviews

I have been with Hostgator for a few years, and their service has gone from average to absolutely awful. The wait time for daytime live chat support is generally about an hour, and the replies are pretty slow – generally from a foreign call center with poor English. It is not possible to create a support ticket yourself, so you are stuck in queue for this awful live chat. Hostgator consistently fails to resolve anything on live chat, and, almost always, after an hour of waiting and slow replies – they place your question to a ticket. Ticket replies generally take over a day, and typically just repeat the same non-answer that the live chat person had already suggested. One of my customers had intermittent email issues, and despite a dozen support requests – Hostgator failed to resolve them. – Totalwebsitedesign.co.uk, Trustpilot 4/6/2019

Nothing but issues with HostGator billing. But thankfully I am almost done transferring domains and hosting to NameCheap and LiquidWeb. Hostgator is expensive for what you get. They charge you when you cancel anything and then tell you it is non-refundable..then you have to dispute with them and eventually your credit card. HostGator is like the trailer park of hosting. I suggest taking a hard pass on HostGator..there are much better options out there. I signed up with them years ago because I didn’t know any better..they market everywhere and you know their name but that’s about all they are good at..marketing a junk product and service. – Stephen P., BBB 3/3/2019

What Type Of Web Hosting Do I Need?

Shared? VPS? Dedicated? As technology advances, the more web hosting options grow. It can be confusing to figure out which hosting type you need for your business. Our hosting essentials article goes into the details, and the video below by GoDaddy gives you a snapshot of the differences.

How Does HostGator Compare?

Visit HostGator’s Website

HostGator gives you a lot of bang for your buck with low monthly prices in their shared plans, especially their shared business plans. You get a lot for your money, including 24/7 tech support, site migration and much more. Unfortunately, Hostgator’s performance and customer support have declined in the last few years. How does HostGator compare to other hosting companies? Find out our top picks in our regularly updated Web Hosting Reviews.

Which web hosting solution would you recommend and why?

About The Author:

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations in the late 1990s, Sally began a long career researching and writing about business, technical and scientific topics. Her decades of experience as well as a passion to stay on top of the latest online tools and resources combine to help small businesses (and freelancers like herself) flourish.

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Ville
I have a large travel website that was hosted by HostGator for exactly one year. Then they disabled my site – without ANY prior warning – and did not reply to my ticket for 2 days. Customer support chat works 24/7 but those guys are not admins, so in case there are technical issues they can’t help – and admins reply to tickets extremely slowly. My website was down for more than 48 hours because of this! Between frustrating chat sessions I had plenty of time to look for a better hosting provider…

The reason for disabling my site (again: without any warning, they just pulled the plug!) was apparently too high traffic – even though my hosting package ”Business Cloud” was supposed to have unmetered traffic. Even after asking several times, HostGator would not explain in detail why my site was disabled (the traffic had been on the same level for past few months).

I migrated my travel website to another web hotel as soon as I possibly could (fortunately that took only few hours with little expert help). My new hosting provider has excellent customer support – and as a bonus my website is now loading multiple times faster than with HostGator!

Robert Mark
The cheap hosting also works and these hostings are better for the small-scale websites or for them who starts a new and fresh website for the first time and do not know all the aspects of it. For a newcomer choosing a cheap and small budget domain and hosting is good for them.
Anonymous
Interesting the hosting plan for WordPress comes with free migration. That’s migrating your existing WordPress site from another hosting platform I assume? Not migrating from a different CMS?