IONOS Review: A One Stop Shop for All Your Web Needs?

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Choosing the right hosting or domain company for your needs can be stressful. Choosing the wrong company can not only be frustrating, but it can also put your business in jeopardy. Below we will take a look at who IONOS (previously known as 1&1) is, what they offer, and how to decide whether they are right for your needs.

View IONOS Hosting PlansView IONOS Domain Registration

Article Overview

IONOS Review

4.2 / 5
IONOS Review
Customer Service & Reputation 3.0
Pricing 4.3
Service Features 4.5
Uptime 5.0

Pros

  • #2 in our Best Domain Registrar Comparison
  • Websites are hosted in two data centers in two separate locations so your sites are backed up
  • WordPress resources and an online community
  • Gives advice on best domain names to choose
  • Affordable
  • Little downtime
  • Great forums
  • “A” rating on BBB

Cons

  • User experience is not intuitive, especially for a non-techy website builder
  • History of bad customer service (including slow response times) but more recent reviews suggest that this has improved
  • In our experience, we found they are better for registering domains than web hosting

Key Features

  • IONOS Domain is one of the top players and one of the largest domain registration companies. IONOS offers domain name registration and domain transfer services in addition to a smartphone app that can be used to manage domains. Their domains are solid and reliable. We picked them as one of the best in our domain registrar comparison.
  • IONOS Hosting is dedicated to green web hosting. Overall, the data centers used by IONOS are some of the most energy-efficient centers around the globe, resulting in the prevention of around 30,000 tons of CO2 emissions every year (in 2014 there were 35.9 gigatonnes of CO2 emissions). To learn more about the best hosting providers, check out our large hosting reviews comparison.
  • IONOS Webmail can be used to check yourIONOS email account associated with your domain name or website. The IONOS webmail client allows you to access your email from any browser. Or, you can integrate with Gmail, Microsoft Outlook, or your favorite email client. Additionally, IONOS offers smartphone apps to allow users to control their email via their smartphone.

Pricing

You’ll notice we mention “renewal pricing” – this is because most registrars offer deals for the first year of domain registration, which is not reflective of the annual renewal price you’ll be paying over the years.

  • Renewal Price for .com Domain Registration – $15
  • Web Hosting – Business $8/month, Pro $10/month, Expert $14/month

Coupon

1&1 IONOS often has seasonal coupon codes, visit our dedicated 1&1 coupon page to see and discuss current offerings.

How Do Customers Rate IONOS?

Positive Reviews

I could not rate them higher and I recommend using 1and1.com! Their prices are unbeatable and service is excellent with 24/7 phone support. Being a long time customer of another major company who is the leader in domains that I won’t name here but out of fairness begins with the letter G, I can say how refreshing it is not have to be gouged for exorbitant and ever increasing fees to register a new domain and have private registration. May the force be with you 1and1.com! – Jamie S., Trustpilot 4/2/2018

I love how easy the hosting is. I signed up for auto updates because I don’t have time to deal with that, so it updates my site automatically every time wordpress has an update. So far, the 1&1 portal has been easy to navigate and find what I need…This is the best price I could find for hosting a wordpress site. – Rebecca L., G2 Crowd 1/31/2018

Negative Reviews

The overall interface was clunky at best and didn’t provide modern design elements such as wix or squarespace, which are cheaper in price at that. Sometimes elements would glitch when moving them and it took me twice as long to design a site compared to doing one on Wix. Overall good for basic use and features, but if you want to look professional at all, I’d recommend another web builder. – User, G2 Crowd 4/6/2018

Terrible customer service. I have unresolved issues with my cloud server that have been long standing for over 3 months. I’ve been promised a fix, but nothing has happened. You can review the trail of exhaustive emails to the “server” team and many that have been ignored or not replied to. I have been a loyal customer for so many years and receive very terrible service. – Joe D., Trustpilot 3/24/2018

How Can IONOS Benefit My Business?

Check out this video of a IONOS customer. IONOS hosting helped this bakery obtain a stronger presence online. Warning: You may find yourself craving sweets after watching this video!

Is IONOS Right For Me?

View IONOS Hosting PlansView IONOS Domain Registration

There are a wide range of products and services to choose from when considering IONOS. If you have any questions or concerns, don’t hesitate to do a little digging and contact their customer service professionals before deciding whether this is the right company for you.

If you find that IONOS does not have what you’re looking for, don’t fret. There are many other companies out there that offer different options and specialties, many of which we discuss in-depth in our Domain Registrar Reviews and Web Hosting Reviews articles.

Are you considering going with IONOS?

Kimberly has always enjoyed testing out the latest tech gadgets and loves seeing how things evolve. She’s a fast learner when it comes to the latest fads and likes sharing her findings with others. Although she loves technology, she also enjoys escaping the online world and likes to spend time outside away from the gadgets.

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Dan Rehkamp 77
I’ve been using 1 and 1 for years because ultimately they had the cheapest price and have been happy with them for the most part. Their customer service isn’t the best but every time I’ve had an issue or question they’ve been able to help so don’t really have that many complaints about them.