Bigstock Review: They’re Big Alright, But Are They Any Good?

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Bigstock reviewsBigstock is a huge stock photography provider with relatively affordable packages. It specializes in custom photographs, illustrations, and vectors. With millions of royalty-free images, it’s up there in popularity.

Word on the street is they have great customer service along with a user-friendly website and large selection of affordable images. Is it true? And who do we use for our stock photo provider here at We Rock Your Web? Read our review to find out.

Visit Bigstock’s Website

Article Overview


4.65 / 5
Customer Service & Reputation 5.0
Variety of Images 5.0
Price 4.0
Easy to Use Site 4.5


  • Free image of the week
  • Customer support via live chat, phone, and email
  • Millions of royalty free photographs, illustrations and vector images
  • Pricing options are affordable
  • Free re-downloads if you forgot where you saved it
  • User submissions are accepted if you are trying to make a few extra bucks on your photography and review times to have your photos approved are rather quick


  • Vector images are more expensive than some competitors
  • No audio files available
  • Upload process can become lengthy
  • Royalties sit around 30% for user submitted photo earnings. This is a bit low vs. other sites

BigStock screenshot

Key Features

Here are some of the key features you receive when you sign up for a Bigstock membership.

Free Image Per Month

Bigstock offers 1 free image per month for new Bigstock users. No commitment is necessary and this is an unlimited free trial.

Satisfaction Guarantee

If you are unhappy with your Bigstock subscription, you are able to get a full refund. Of course, there are some restrictions. You must be in the first month of your subscription and you cannot have more than 20% of the images available to you downloaded.

Reasons you would not be eligible to receive a refund include:

  • You’ve downloaded more than 100 images with your subscription
  • You’ve already received a refund from Bigstock
  • Your Bigstock subscription began with a free trial period
  • You’ve breached the Terms of Service or any other agreement with Bigstock

Search By Keywords

Bigstock allows you to search for an image using keywords. You can also exclude keywords so it eliminates certain images. Here’s an example: Say you want a photo of an adorable dog for your doggy daycare brochure. However, when your search results appear many of them include a cat as well. You can insert cat as one of your excluded keywords so no images of cats appear with dogs. Very helpful since you probably don’t let cats stay for a day of canine daycare!


Bigstock offers a 7-day free trial that allows you to download up to 35 royalty-free images or stock video clips. They let you create your own subscription plan depending on the number of images you’d like to download each day on average. Subscribers can download any image or vector (even though they are pricier on a per download basis at the credit rate) no matter the size.

Images Per Day1 Month3 Months12 Months
5$79 ($0.53/image)$199 ($0.44/image)$639 ($0.35/image)
10$99 ($0.33/image)$269 ($0.30/image)$969 ($0.27/image)
20$169 ($0.28/image)$459 ($0.26/image)$1,589 ($0.22/image)
50$329 ($0.22/image)$929 ($0.21/image)$2,879 ($0.16/image)

Bigstock also lets you pay for images using credits. You can purchase your desired number of credits and have them in your account for up to a year before they expire. You can use these credits to purchase images within that year instead of selecting a specific subscription plan. Purchasing credits is best for Bigstock users who don’t need large volumes of stock photography.

  • 10 credits for $35
  • 25 credits for $49
  • 100 credits for $169
  • 250 credits for $339
  • 500 credits for $495

As you can see, the subscription plan saves you money. The lowest price per image for the credit purchase is $0.99.

Bigstock Coupon Code

Use this link to get the best deal we can offer from BigStock.

What Do People Think Of Bigstock

Positive Reviews

We use Bigstock to look for quality photographs and use them on our website and in projects where we need good photographs that improve the visual aspect. They offer good service customer, your website is simple to use with a wide variety of images at competitive prices bought from others.- Sean G., G2 Crowd 2/18/2019

I’m a freelancer and I am kind of picky about my stock photos. I was very impressed with Big Stock Photo’s selection and highly recommend you check them out. – Jayden S., SiteJabber 9/06/2016

Negative Reviews

Signed up for a month and canceled the auto renew on their site but months later I find that they are still charging me. Customer service was terrible and they would not refund me the money for several months where I clearly didn’t use the service. – Gilberto G., SiteJabber 1/25/2018

The only thing I dislike about Bigstock is the automatic enlargement of photos when you scroll through the images. There is no way to shut this feature off and there is no way to place your mouse on the screen so that you can scroll but not hover over random photos and have them enlarge. I wish you could just shut this option off or have to hover over the image for longer than just a quick scroll. It’s distracting. – Megan B., G2 Crowd 2/19/2019

Video: Why Bigstock?

This animated video from Bigstock walks through some of the features of their service.

Picture Perfect With Bigstock?

Visit Bigstock’s Website

How does Bigstock stack up to the competition? Find out in our comprehensive showdown of top stock photography providers. And once you’ve got access to some good shots, learn what you can do with your photos using photo editing software.

Have you tried Bigstock?

About The Author:

Kimberly received her Bachelor of Arts from Simpson College with a major in multimedia journalism and a minor in marketing. She has been writing about business solutions since 2014, covering subjects such as tax software, email marketing, office equipment and more. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2015, she started her own business and continues to learn how to run it more efficiently thanks to her work on We Rock Your Web. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Oldest Most voted
January 13, 2020 1:48 am

My friend once signed up to use Big Stock Photo but he didn’t have a credit card, so he used mine. He recommended I try it. I then filled in my information to try the 7 day free trial but it said I had used the trial before. I presumed this was because my credit card had been used by my friend. I therefore entered in my information again with a new credit card. I then got charged $79 without the free trial. So, I then emailed their customer service. The customer service then replied with this:

“Since you were already enrolled in a free trial, a second trial could not be utilized. If a user tries to enroll in a second free trial, the trial check-out page will state that we only provide 1 free trial per customer and will be charged for a paid plan if they continue. Before you proceed to sign up, the page specifies what plan you are getting. A copy of this page is attached for your review. Since you completed the purchase, this subscription was added to the account.
Under our Terms of Service subscription plans are non-refundable so we are unable to issue a refund for this agreed to month of subscription time. The auto-billing has been cancelled though so that when it ends on February 11, 2020 at 1:38:14 AM EST your plan will simply end and not renew.”

So even after I explained and asked for a refund they refused. This is extremely unreasonable. I haven’t used their service at all yet, but they charged $79. When you sign up the page changed so little that it is not noticeable that the small writing has changed – so you cannot notice it. I canceled IMMEDIATELY and emailed then IMMEDIATELY to rectify the situation. If this is how runs their business then you should definitely STAY AWAY because they obviously try to trick their customers and then keep your money. I will now have to go to my credit card company to cancel the payment and show them the screen shots that say 7 DAY FREE TRIAL. If BigStockPhoto do not want to do the right thing for their customers then I have no choice but to leave this review wherever I can to teach people about their deceitful practices.

November 6, 2019 3:57 pm

What a rip off outfit. They automatically add you to a subscription and charge you $79 until you see it on your statement and then they will not reverse the charge! I already paid $99 for a licensed photo and then this scam charge. Go somewhere else to get

November 18, 2018 3:29 pm

Bigstock is the biggest SCAM company out there. Be aware! They make the cancellation process extremely difficult, when reaching out they are not willing to refund even if the account shows no downloads at all. I had to contact VISA in order to get it disputed

October 19, 2018 12:49 pm

If I subscribed to three months for $199 (five images per day), can the number of images rollover to the 4th month during the 2nd period of subscription?

November 22, 2017 4:36 pm

After the free trial and your agreement to $79 a month the honeymoon is over. They wouldn’t give me a credit so I called Amex and charged back. I told them that I would do that if they couldn’t find a resolution. They froze my account before this could be done. Terrible customer service. Do not fall into the trap we did. $158 for a total of about 15 pictures over two months and a complete waste of our time.

July 11, 2017 5:38 am

Disagree completely! Big Stock is a complete scam- people have been charged for photos even after purchasing them on there and their customer service is shady! Beware!

January 18, 2016 1:18 pm

I buy stock images on a few different sites and none of them expire your paid credits like Bigstock Photo does. It’s infuriating! I don’t have time to watch the calendar and make sure I use my credits before they expire. If I buy something, I should get something. I’ll never buy on Bigstock again. Go to iStockphoto instead.

December 29, 2014 2:47 pm

How could you give 4.6? We used them for a couple of months because of my former designer. Quality and diversity is not enough for using for brochures and even Retina website.
I tried to cancel our payment and they didn’t answer my call or email for a month. Finally, I talked with one of the reps and canceled payment, but they charged for the last month – even though we did not download anything.
So, I called again and again to refund our last payment for 2 weeks.
This is the worst stock photo site ever. I have had several accounts at istock, shutter and more. But, I never ever see horrible customer service and system.

I will not recommend this site for my AIGA & linkedin friends. Anyway, almost all of friends already know this site should be gone.

Caution!!! it looks like cheap, but the cheap price has a reason !!!

August 16, 2014 7:43 am

I used Bigstockphoto for 4-5 years. Always bought credits etc. Just now I found out that they have automatically changed me into a monthly subscription. Since June charged me 3x 83 USD (total 250 USD). I was never informed via email about the upcoming changes of the subscription (unless they have put this all the way to the bottom of their newsletter) and I was never sent a single email confirming the 3 monthly orders. This is very normal for any decent internet company.

My email address has never changed, it is the same as in my account – still, never a single email or notification. The charges were made to a credit card I never use so I did not see the monthly statements 🙁

I don’t think this is the behavior of a leading stock photo company… I never downloaded a single photo in the past 6 months. Shouldn’t that ring a bell in their system that this customer might not be aware? I send them an email and request via their website… No response so far.

Kimberly Alt
August 16, 2014 8:40 am

That is very unfortunate for you Ruud, but with today’s technology we as consumers must be aware of all the subscriptions and accounts we sign up for. Perhaps an email was sent but it was lost in your inbox. However, I do agree with you. If a company is changing a payment policy you do need to be notified. $250 is a lot of money and it’s no fun seeing it go to waste. Thank you for letting us know about your experience. Hopefully this helps someone else out with their stock photography choices.

July 11, 2017 5:39 am

She’s clearly being paid to post this. As a blogger you should be aware of the best interest of the consumers.

August 18, 2014 8:34 pm

Hello Kimberly, Bigstock got back to me yesterday (they don’t work Sat-Sun). They will pay back the full 3 months since I did not download any images during the trial. Fault corrected in the right way.

Kimberly Alt
August 25, 2014 10:45 am

Sorry for the late response Ruud! I was out last week. I’m so glad you were able to get refunded! Thank you again for sharing your experience with our readers.

August 16, 2014 9:01 am

Thank you Kimberly. I never signed up for a monthly subscription. It seems my “pay per use” account of 4-5 years ago was converted straight into a monthly subscription. A clear opt-in should be done since the subscription will become a monthly $$$ charge. There was no opt-in, no email. The last time I downloaded a photo was February 2014. Anyway, I will keep you updated if and how Bigstock corrects this problem.

March 25, 2014 8:58 pm

Hi Kimberly,

Thanks for the review. I didn’t know about them. Just a minor detail I noticed as I was signing up for the free program. I found the following directions on their site a bit confusing:

Credit Card Information

We are asking for your credit card information because after your 30-day trial is over, we will charge your credit card a monthly fee. This will ensure that there is no interruption in downloading.

Your subscription will automatically be renewed for $0.00 on April 24, 2014.

I chatted with their person about this and they seemed to get the contradiction and said they’d pass the comment up the food chain.

Thanks again!

Kimberly Alt
March 27, 2014 3:51 pm

Hmm that’s very strange Mark. Thanks for telling us about your experience and please let us know if you hear back from them about them wanting your credit card info but charging you nothing. That’s very interesting.


December 20, 2014 6:14 am

Hello, I also had a bad experience with Bigstock. The charges were made to a debit card twice (2 x 70 pounds) in one month, even though I canceled my subscription. I sent them an email and requested via their website. No response so far.

Kimberly Alt
December 22, 2014 2:46 pm

Sorry Marzena that you have to deal with this. Maybe try calling them at: 1-855-272-5125. Or live chatting them on their website. Maybe that will get you a quicker response. Best of luck!