Best WordPress Chat Plugin: Conversions & Customer Service at Its Best

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Best for Multiple Sites
WordPress Live Chat logo
Best for Single Site
WordPress Chat X logo
Best for Free
WP Live Chat Support logo

Want to improve your small business site’s conversions? Don’t risk losing a potential sale or lead because your visitors can’t get their questions answered on the spot. Having live chat on your site can be a crucial feature to keep your visitors engaged. So, what is the best WordPress chat plugin? With tons of free and premium plugins available, it’s difficult to choose. See which chat plugins we’ve discovered to help you make the best decision for your site.

Why Have Live Chat on Your Website?

Consumers want quick answers and aren’t keen on being put on hold over the phone or waiting for a return email. In a recent study, 63% of people polled said they were more likely to return to a website that offered live chat over one that doesn’t. Yes, upping your site’s conversions certainly is a huge benefit. But having live chat can also go a long way in boosting your brand reputation. You’ll stand out for your attention to customer service even after you make the sale. Customers like knowing there’s someone readily available for post-purchase assistance. Now, on to our best live chat plugin for WordPress reviews.

Best WordPress Chat Plugin Picks

We based our top live chat for WordPress plugin picks based on several factors, including cost, features, ease of use, customization, tech support and more.

Best for Multiple Sites: WordPress Live Chat Plugin Review

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WordPress Live Chat screenshot

Our pick for the best live chat plugin for multiple WordPress sites is Screets’ WordPress Live Chat Plugin. This open source premium chat plugin is a steal for a one-time fee of $35 — and you can install it on unlimited websites. One of its best features is the ability to have multiple users in one chat room at the same time. And this plugin gives you push notifications when a visitor logs into chat, contact forms when operators are offline and a fully customizable skin. It also allows you to create your own operators and gives you chat logs for analysis purposes.

Pros

Cons

  • Can install on unlimited sites
  • Fully customizable skin
  • Multiple operators can reply to a visitor’s questions in the same chat room
  • WPML compatible
  • Users report quick and knowledgeable tech support
  • Rating of 4.42/5.0 stars from 676 users on CodeCanyon
  • No mobile apps
  • Doesn’t offer an extended license
  • A $35 license only covers tech support for one site (but you could always port over the solutions they come up with to your other sites)

Pricing

A WordPress Live Chat Plugin license comes with 6 months of support and future updates. You can extend support to 12 months for an additional $11.63.

Best for Single Site: WordPress Chat X Review

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WordPress Chat X screenshot

WordPress Chat X by Screets is our pick as the best live chat WordPress plugin for single site uses. WordPress Chat X is another open source plugin with a one-time low fee of $20 (although you can only use it on one site). Chat X is easy to install, is fast and lightweight and offers a robust set of features, including SSL encryption, and the ability to have up to 100 users chatting at one time. Chat X also provides email notifications when a visitor is online, so you can initiate a chat session. Like WordPress Live Chat Plugin, Chat X gives you a contact form for when operators are offline and the ability to have more than one operator reply to the same visitor’s question.

Pros

Cons

  • Easy to install and fast
  • Fully customizable skin
  • More than one operator can reply the same user’s question
  • WPML compatible and SSL support
  • Quick and helpful tech support
  • Rating of 4.47/5.0 stars from 676 users on CodeCanyon
  • No mobile apps
  • Must purchase a separate license for each website (unlike WordPress Live Chat Plugin)

Pricing

A WordPress Chat X Plugin license comes with 6 months of support and future updates. You can extend support to 12 months for an additional $6.00.

  • $20 for Regular License
  • $125 for Extended License (allows you to sell your end product)
  • One site only per license
  • View the plugin

Best for Free: WP Live Chat Support Review

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WP Live Chat Support screenshot

The WP Live Chat Support plugin is one of the most popular free chat plugins on wordpress.org, with more than 40,000 active installs. This plugin can be a cost-effective solution for small businesses that don’t need many bells and whistles but want reliable live chat on their site. WP Live Chat Support gives you easy installation and a simple admin dashboard, unlimited simultaneous chats, desktop notifications and Google Analytics integration. Other features include six chat box themes, compatibility with translation plugins and the ability to block users based on their IP address.

Pros

Cons

  • Free plan
  • Unlimited chat sessions at one time
  • Desktop notifications when a visitor requests a chat
  • Compatible with translation plugins
  • Good tech support via online forums
  • Rating of 4.6/5.0 stars from 475+ users on wordpress.org
  • Not as customizable as premium plugins
  • Can’t have multiple operators in the same chat room
  • No mobile apps
  • You don’t get dedicated developer tech support

Pricing

What Other Ways Can You Entice Visitors to Return?

Of course, it’s important to retain visitors while they’re still on your website, but it’s also crucial to know how to drive previous visitors back to your site. Offering live chat can do both. What other measures can you take to keep interested consumers coming back to your site? Check out the following brief video for some excellent tips.

Need Other WordPress Plugin Suggestions?

Our best live chat plugin for WordPress reviews are just a fraction of the many WordPress plugin reviews we’ve compiled for your business. We cover everything from menu plugins to multiple site management plugins. Be sure to check out our list of the best WordPress plugins to find just what you’re looking for.

Do you have chat on your website?

Sally has coupled her passion for writing with her (slight) obsession for the latest high tech gadgets. While she’s not daydreaming about the beach, she’s taking advantage of all the activities her hometown has to offer in the Blue Ridge foothills.

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1 Comment on "Best WordPress Chat Plugin: Conversions & Customer Service at Its Best"

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Caleb
Caleb
We sell direct to consumer and having an easy way for our clients to get in touch with us is a must. We already have a ticketing system but I think often times people expect an immediate response so this might be a good solution for us. Curious to know if others have had success implementing live chat on their sites?

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