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Campaigner Reviews: The Lowest Email Marketing Entry Price

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Campaigner reviewNew to the whole email marketing world? Campaigner may be your best bet. Don’t let the sophisticated features keep you away. Campaigner has excellent training and tutorials for beginners and easy-to-use tools to guide you along all of its features. And if you’re already experienced or need more advanced email marketing tools, Campaigner has you covered. So much so, we’ve ranked Campaigner our 2nd best Email Marketing Service Provider this year.

Visit Campaigner’s Website

New to the whole email marketing world? Campaigner may be your best bet. Don’t let the sophisticated features keep you away. Campaigner has excellent training and tutorials for beginners and easy-to-use tools to guide you along all of its features. And if you’re already experienced or need more advanced email marketing tools, Campaigner has you covered. So much so, we’ve ranked Campaigner our 2nd best Email Marketing Service Provider this year. Visit Campaigner's Website Key Features Customer service 24/7 List segmentation and management Social media integration with Facebook, Twitter, LinkedIn and Google+ Autoresponder ROI reporting Mobile app (iOS devices…

Review Overview

Customer Service & Reputation
Pricing Template Selection
Social Media Marketing
Autoresponder
List Segmentation
Spam Score

4.13/5

Summary : Campaigner is our #3 pick for email marketing due to their exceptional customer service, variety of features and some of the lowest prices available. Their lack of a spam checker is a common feature that is missed.

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Key Features

  • Customer service 24/7
  • List segmentation and management
  • Social media integration with Facebook, Twitter, LinkedIn and Google+
  • Autoresponder
  • ROI reporting
  • Mobile app (iOS devices only)
  • A/B split testing
  • Image hosting

Contactology Is Now Campaigner

Campaigner acquired Contactology back in July 2014. This was j2 Global’s first acquisition in the email marketing field since they first purchased Campaigner in 2010. j2 Global migrated Contactology customers to Campaigner.

Pros

Cons

  • Excellent resource center with video tutorials, webinars and email marketing-how-to brochures
  • Provides high volume contact options for larger businesses
  • Automated opt in/opt out
  • 800+ ready-made templates
  • SMTP Relay ensures your transactional emails (invoices, order confirmations, etc.) get delivered to customers’ inboxes
  • API integration into existing data systems
  • Set up trigger campaigns based on specific dates, times, events, form submissions, API calls and more
  • No credit card required for free trial
  • Free removal of Campaigner logo from emails
  • No survey or event marketing features
  • No spam checking tool
  • Advanced features can get costly

Pricing

Pricing for Campaigner is on a per month basis, based on your number of contacts. All of these plans, however, allow for unlimited number of emails sent. Campaigner does offer a 30 day free trial.

Number of ContactsPrice Per Month
0-1,000$19.95
1,001-3,500$29.95
3,501-5,000$49.95
5,001-10,000$79.95
10,001-15,000$99.95
15,001-25,000$149.95**
25,001-50,000$299.95**
50,001-100,000$549.95†
Over 100,000Call or request a quote online

** With the purchase of either of these higher end plans, you get some of Campaigner’s more advanced features included in the price: Custom footer, 1GB CDN media hosting, suppressor list, projects and more.
† And with the purchase of the “Up to 100,000” monthly plan you get even more features: Workflows, APIs, static segment sampling, dynamic content, 3rd party Ad content, delivery support and more.

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[campaigner-reviews]

How do users rate Campaigner?

One of Campaigner’s major strengths is its 24/7 customer support, which won the industry’s top award for excellent customer service (2015 Gold Stevie Award and 2014 Silver Stevie Award). Despite their accolades, some customers have less than stellar experiences with Campaigner’s customer service. But many users have had a great experience with Campaigner. Here are just a few of the user reviews we’ve gathered.

Positive Reviews

We look for 2 things in an email campaign software: how detailed the reporting system is and ease of use. Both of these features are supported here…In all honesty I cannot see a situation where Campaigner would be less appropriate to use if you are looking for an email marketing software. – Zaheer B., Trust Radius 5/6/2014

Campaigner – j2 Global has been the absolute best way to consolidate all of my contacts and distribute emails and email updates to customers. Their email marketing programs is so easy to use and intuitive that it becomes a huge time saver as you no longer have to perform this manually. Everything is automated and it works very well. – Joe G., Serchen 9/5/2013

Negative Reviews

The site and its reports are easy to use and read. It is the call-in and email customer service that desperately needs help. We get canned, irrelevant replies to any of our inquiries to problems that should not even pop up by using the site. You must email, since their “Chat” option is hardly ever available. Even after sending screenshots and explicitly detailed accounts of problems, their support is still unable to answer simple stuff, like “Why does my contact list not upload?” or “Why won’t my test email go through?” Then, to make matters even worse, Campaigner will inexplicably “lock” your account’s contact list, rendering it unusable until they they get around to resolving this additional problem. I will no longer use Campaigner because all of the time and my client’s time that has been wasted on a simple email blast. – J Yost, Serchen 2/17/2015

My company use to be part of the contactology. Campaigner bought up the company and all the customers from contactology are now Campaigner. The functions that where in contactology were a lot better in ways of being hands off on reoccurring emails. Now you have to go into each reoccurring email and update it. Instead of just automating it. Functions are just not there. – Anonymous, G2 Crowd 6/3/2015

A Beginner’s Guide to Email Marketing

Email use among businesses and consumers is growing. The Radicati Group, a technology research firm, predicts the number of business and consumer email users worldwide will increase 12% from 2014 to 2018. Don’t know how or where to start with your email marketing? Campaigner gives you the tools you need to jump-start your email marketing campaign. This is but one of Campaigner’s 35+ video tutorials at your disposal, covering everything from the most basic to its most advanced features.

What Other Email Marketing Providers Are There?

Want to see how Campaigner stacks up against the competition? Check out our Email Marketing Software Review. You’ll see the pros and cons for each provider as well as their key features. We’ve even made a comparison table to help you see the key differences side by side.

What do you love or hate about Campaigner? If you aren’t a Campaigner user, which email marketing service provider do you use and why?


About Sally Jones
Sally has coupled her passion for writing with her (slight) obsession for the latest high tech gadgets. While she’s not daydreaming about the beach, she’s taking advantage of all the activities her hometown has to offer in the Blue Ridge foothills.

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10 Comments on "Campaigner Reviews: The Lowest Email Marketing Entry Price"

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EmailGuy
EmailGuy

Terrible company – Do not work with them and they will over charge and rip you off even after you cancel!

Jjonas808
Jjonas808
6 year power use of Campaigner here. They suck. And to top it off, they are giving us the run around now that we want to cancel our account. Worst memories include: -Failed sends (some taking over 48hrs to get out past scheduled send time) -Waiting 3+ hours for a TEST to go through! -Support techs with nasty ATTITUDES…acting like I don’t know what I’m doing when I’ve sent hundreds of campaigns to literally millions of recipients worldwide. Their server/sending troubles would tend to repeat themselves, and they’d act like I messed up my code, even though it was for… Read more »
FlexPVC
FlexPVC
We can confirm the arrogant and snotty personnel and the over billing of the account by Campaigner. They more than double billed us and refused to credit the funds back to the card and we could only use the credit for future months. When we canceled the account we still had a credit balance and they said they need “approval” to refund us for the unused month from the previous double billing they did. All these complaints seem to follow a common thread. I would not recommend this company to anyone. Also we found their system very slow and buggy… Read more »
Campaigner is the WORST
Campaigner is the WORST

Campaigner is terrible. Besides that the software has so many glitches and the emails always come out distorted on mobile devices. And out of my 5,000 contacts only 700 received the email. They upgraded my account and began charging me more money each month without my approval. The customer service rep I spoke with was arrogant and not interested at all in helping me when I called. There are much better services out there that have better function and integrity.

A Very Unhappy Former Customer
A Very Unhappy Former Customer

Campaigner took me for nearly $1,000. I thought that my account was closed, but they continued to bill me until they officially closed my account. Beware of their billing strategies!!!

Colleen Mauro
Colleen Mauro

Just had a horrible experience with Campaigner. I wanted only to take a quick look at their templates. They insist that you give them your credit card information before you can do this. I never used their services but they billed me for months. I asked, but they refused, to refund my money. They are the only e-mail marketing company that I am aware of who requires a credit card number to investigate their services. Stay away. There are many other companies who provide great e-mail marketing services who operate with integrity.

a web rocker
a web rocker
Contactology has hobbled together bits and pieces of other software modules to create a thoroughly user-unfriendly experience. For one, if you are actually designing a campaign, you don’t have access to live chat support…you have to go open a new window. I created an email based on their own template, and it did not work in Outlook 2003 and earlier. Of course almost 18% of the public still uses these versions of Outlook. Well, the company’s designers refused to correct the template (seriously), so I had to rebuild everything as html. Beware the fine print. They told me you could… Read more »
free car valuation
free car valuation

Fantastic, I’ve been waiting for someone to post a Contactology review for @#$% knows how long. While there’s a lot of useful information in this review, it would be a heck of a lot easier to visualize if you used tables? Ie. for the pricing – how about putting that in a table? That would be just #$% dandy!

Peace out homies.

Office Manager
Office Manager

Campaigner provides the worst customer service I have seen in a very long time. I am very displeased with the billing as well as with inconsistencies in service. Wish they had a money back guarantee.

Kimberly Alt
Admin
Kimberly Alt

Sorry to hear you’re having problems with Campaigner’s customer service. Check out your other options here https://www.werockyourweb.com/constant-contact-vs-icontact-vs-vertical-response/.

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