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Campaigner Reviews: The Lowest Email Marketing Entry Price

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Campaigner reviewNew to the whole email marketing world? Campaigner may be your best bet. Don’t let the sophisticated features keep you away. Campaigner has excellent training and tutorials for beginners and easy-to-use tools to guide you along all of its features. And if you’re already experienced or need more advanced email marketing tools, Campaigner has you covered. So much so, we’ve ranked Campaigner our 2nd Best Email Marketing Service Provider this year.

Visit Campaigner’s Website

Review Overview

Customer Service & Reputation
Pricing Template Selection
Social Media Marketing
Autoresponder
List Segmentation
Spam Score

4.13/5

Campaigner is our #2 pick for email marketing due to their exceptional customer service, variety of features and some of the lowest prices available. Their lack of a spam checker is a common feature that is missed.

User Rating: 3.63 ( 2 votes)

Key Features

  • Customer service 24/7
  • List segmentation and management
  • Social media integration with Facebook and Twitter
  • Autoresponder
  • ROI reporting
  • Mobile app (iOS devices only)
  • A/B split testing
  • Image hosting

Contactology Is Now Campaigner

Campaigner acquired Contactology in 2014. This was j2 Global’s first acquisition in the email marketing field since they first purchased Campaigner in 2010. j2 Global migrated Contactology customers to Campaigner.

Pros

Cons

  • Excellent customer service reputation with little to no wait times
  • Large number of customizable email newsletter templates
  • A solid and flexible newsletter template editor
  • Fast sending of email newsletters (a couple of minutes)
  • Contact manager that lets you import your contacts from popular email providers
  • Automatically removes unsubscribes and bounces
  • Reports best performing links, click trends, heat maps, workflows & more
  • API integration into existing data systems
  • Trigger campaigns based on specific dates, times, events, form submissions, etc.
  • SMTP Relay ensures transactional emails get delivered to customers’ inboxes
  • Automated opt in/opt out
  • Provides high volume contact options for larger businesses
  • Excellent resource center with video tutorials, webinars and email marketing-how-to brochures
  • RSS feed integration
  • No internal support for surveys or event marketing features
  • Spam checking is very limited; no spam score tool
  • Advanced features can get costly
  • Doesn’t offer nearly as many app/software integration choices as other top services
  • Must pay extra for dynamic content in emails
  • Google Analytics isn’t fully integrated
  • No Android app
  • Credit card required for free trial
  • Must have a plan that allows more than 15,000 contacts to remove Campaigner logo from emails

Pricing

Pricing for Campaigner is on a per month basis, based on your number of contacts. All of these plans, however, allow for unlimited number of emails sent. Campaigner does offer a 30-day free trial.

Number of ContactsPrice Per Month
0-1,000$19.95
1,001-3,500$29.95
3,501-5,000$49.95
5,001-10,000$79.95
10,001-15,000$99.95
15,001-25,000$149.95**
25,001-50,000$299.95**
50,001-100,000$549.95†
Over 100,000Call or request a quote online

** With the purchase of either of these higher end plans, you get some of Campaigner’s more advanced features included in the price: Custom footer, 1GB CDN media hosting, suppressor list, projects and more.
† And with the purchase of the “Up to 100,000” monthly plan you get even more features: Workflows, APIs, static segment sampling, dynamic content, 3rd party Ad content, delivery support and more.

Coupon

[campaigner-reviews]

How Do Users Rate Campaigner?

One of Campaigner’s major strengths is its 24/7 customer support, which won the industry’s top award for excellent customer service (2015 Gold Stevie Award and 2014 Silver Stevie Award). Despite their accolades, some customers have less than stellar experiences with Campaigner’s customer service. But many users have had a great experience with Campaigner. Here are just a few of the user reviews we’ve gathered.

Positive Reviews

With Campaigner, it’s extremely straightforward to manage contacts and lists. Uploading and moving contacts is intuitive and efficient. The email designer is also fairly easy to use. Compared to other ESPs, Campaigner’s provided a clean HTML conversion code relative to others. – G2Crowd, 9/15/2016

We use Campaigner as a 3rd party application that our clients can use to send newsletters. We have a white label account that we’ve skinned with our logo and color scheme. Not all of our clients use it, as it is a paid feature. It addresses the need for those of our clients who need to send newsletters and eblasts to be able to do so. – Trust Radius 3/14/2017

Negative Reviews

I signed up for the service, purchased the $50, 5,000 contact package, and uploaded about 3,500 contacts that signed up for my email list after checking out on my website. Immediately, my account was restricted for possibly including email addresses that did not voluntarily sign up to be on my list. There was no indication that such a check would take place before purchase. Confused, I decided to play around with the email creation software. The interface was clunky, slow, unresponsive, and unimpressive. It took me about an hour to create a basic email blast. Anyway, I figured that I can’t send my email so I may as well try another service. I signed up for another service and had an email sent to my customers within 30 minutes of sign up. Fast-forward to later that night, and Colin Stacey – a supposed CRM – emails me asking for proof of my contact list and informing me that in the future I will be tasked with proving further proof. This is a huge inconvenience to me, and as. – G2Crowd, 2/9/2017

The site and its reports are easy to use and read. It is the call-in and email customer service that desperately needs help. We get canned, irrelevant replies to any of our inquiries to problems that should not even pop up by using the site. You must email, since their “Chat” option is hardly ever available. Even after sending screenshots and explicitly detailed accounts of problems, their support is still unable to answer simple stuff, like “Why does my contact list not upload?” or “Why won’t my test email go through?” Then, to make matters even worse, Campaigner will inexplicably “lock” your account’s contact list, rendering it unusable until they they get around to resolving this additional problem. I will no longer use Campaigner because all of the time and my client’s time that has been wasted on a simple email blast. – J Yost, Serchen 2/17/2015

A Beginner’s Guide to Email Marketing

Email use among businesses and consumers is growing. The Radicati Group, a technology research firm, predicts the number of business and consumer email users worldwide will increase 12% from 2014 to 2018. Don’t know how or where to start with your email marketing? Campaigner gives you the tools you need to jump-start your email marketing campaign. This is but one of Campaigner’s 35+ video tutorials at your disposal, covering everything from the most basic to its most advanced features.

What Other Email Marketing Providers Are There?

Visit Campaigner’s Website

Want to see how Campaigner stacks up against the competition? Check out our Email Marketing Software Review. You’ll see the pros and cons for each provider as well as their key features. We’ve even made a comparison table to help you see the key differences side by side.

What do you love or hate about Campaigner? If you aren’t a Campaigner user, which email marketing service provider do you use and why?

Sally has coupled her passion for writing with her (slight) obsession for the latest high tech gadgets. While she’s not daydreaming about the beach, she’s taking advantage of all the activities her hometown has to offer in the Blue Ridge foothills.

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10 Comments on "Campaigner Reviews: The Lowest Email Marketing Entry Price"

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EmailGuy
EmailGuy

Terrible company – Do not work with them and they will over charge and rip you off even after you cancel!

Jjonas808
Jjonas808
6 year power use of Campaigner here. They suck. And to top it off, they are giving us the run around now that we want to cancel our account. Worst memories include: -Failed sends (some taking over 48hrs to get out past scheduled send time) -Waiting 3+ hours for a TEST to go through! -Support techs with nasty ATTITUDES…acting like I don’t know what I’m doing when I’ve sent hundreds of campaigns to literally millions of recipients worldwide. Their server/sending troubles would tend to repeat themselves, and they’d act like I messed up my code, even though it was for… Read more »
FlexPVC
FlexPVC
We can confirm the arrogant and snotty personnel and the over billing of the account by Campaigner. They more than double billed us and refused to credit the funds back to the card and we could only use the credit for future months. When we canceled the account we still had a credit balance and they said they need “approval” to refund us for the unused month from the previous double billing they did. All these complaints seem to follow a common thread. I would not recommend this company to anyone. Also we found their system very slow and buggy… Read more »
Campaigner is the WORST
Campaigner is the WORST

Campaigner is terrible. Besides that the software has so many glitches and the emails always come out distorted on mobile devices. And out of my 5,000 contacts only 700 received the email. They upgraded my account and began charging me more money each month without my approval. The customer service rep I spoke with was arrogant and not interested at all in helping me when I called. There are much better services out there that have better function and integrity.

A Very Unhappy Former Customer
A Very Unhappy Former Customer

Campaigner took me for nearly $1,000. I thought that my account was closed, but they continued to bill me until they officially closed my account. Beware of their billing strategies!!!

Colleen Mauro
Colleen Mauro

Just had a horrible experience with Campaigner. I wanted only to take a quick look at their templates. They insist that you give them your credit card information before you can do this. I never used their services but they billed me for months. I asked, but they refused, to refund my money. They are the only e-mail marketing company that I am aware of who requires a credit card number to investigate their services. Stay away. There are many other companies who provide great e-mail marketing services who operate with integrity.

a web rocker
a web rocker
Contactology has hobbled together bits and pieces of other software modules to create a thoroughly user-unfriendly experience. For one, if you are actually designing a campaign, you don’t have access to live chat support…you have to go open a new window. I created an email based on their own template, and it did not work in Outlook 2003 and earlier. Of course almost 18% of the public still uses these versions of Outlook. Well, the company’s designers refused to correct the template (seriously), so I had to rebuild everything as html. Beware the fine print. They told me you could… Read more »
free car valuation
free car valuation

Fantastic, I’ve been waiting for someone to post a Contactology review for @#$% knows how long. While there’s a lot of useful information in this review, it would be a heck of a lot easier to visualize if you used tables? Ie. for the pricing – how about putting that in a table? That would be just #$% dandy!

Peace out homies.

Office Manager
Office Manager

Campaigner provides the worst customer service I have seen in a very long time. I am very displeased with the billing as well as with inconsistencies in service. Wish they had a money back guarantee.

Kimberly Alt
Admin
Kimberly Alt

Sorry to hear you’re having problems with Campaigner’s customer service. Check out your other options here https://www.werockyourweb.com/constant-contact-vs-icontact-vs-vertical-response/.

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