Lightspeed POS Reviews: Systems, Cost, Customer Service, Competitors & More

To sustain this free service, we receive affiliate commissions via some of our links. This doesn’t affect rankings. Our review process.

Lightspeed ReviewTime to update your antiquated cash register? Looking for a modern alternative for your small business? The Lightspeed point of sale (POS) system (previously known as ShopKeep) could be just the ticket. This iPad-based POS system is one of the most intuitive systems we’ve seen.

Lightspeed isn’t for everyone, however. It gears itself towards small businesses with rich features and cloud-based offsite data storage. Keep reading our review to see if it’s the best solution for you.

Visit Lightspeed POS’ Website

Lightspeed POS

4.4 / 5
Lightspeed POS
Ease of Use 5.0
Technical Support 5.0
Cost 4.5
Inventory Management 4.5
Reporting Tools 4.0
Integrations 3.5

Pros

  • Very affordable monthly rate (with even bigger discounts available for those with contracts)
  • Competitive payment processing rates
  • Intuitive, easy to use
  • Compatible with multiple payment processors
  • Accepts EMV-chip cards
  • Real-time inventory updates down to raw ingredients
  • Good POS systems for retail, full-service and quick-service restaurants
  • QuickBooks and MailChimp integration
  • 24/7/365 U.S. based, free customer support

Cons

  • Only desktop and iPad compatible
  • Lightspeed hardware is on the expensive side compared to other services

Key Features

  • A standout POS platform for ease of setup and intuitive use on the front end for unlimited users
  • POS solutions for more than 20 small business types, including retail, quick food services, restaurants, and more
  • Robust Lightspeed back-office features for small businesses
  • Bulk manage feature makes inputting inventory a breeze
  • Easy sales tracking and real-time analytics
  • Excellent restaurant features including onscreen tipping, split checks, kitchen printing, and more
  • Ability to set default and special tax rates for specific items
  • AppCard marketing integration gives you a built-in customer loyalty program
  • Offers gift cards
  • Apps for Android and iOS
  • Excellent website resources including video tutorials, a user forum, an extensive blog, and live chat
  • E-commerce integration and retail POS support

Lightspeed POS Pricing

  • $69 per month per register (discount for four or more registers)
  • Hardware starter kit: $859 (doesn’t include iPad)
  • 1 year warranty, free shipping & 30-day money-back guarantee on hardware

Consumer Reviews

As part of our Lightspeed POS review, we’ve done our research around the web to find out what Lightspeed users have to say about their experiences.

Positive Reviews

We use Lightspeed as our stores POS system. All of our income goes through it and I love the reports I can get back out of it. The customer support is the best. I have never had a problem they couldn’t solve quickly and with kindness. – UPCM, Trustpilot,  06/07/2022

I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment’s notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It’s such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I’ve been able to customize our store template to our specific business needs and design requirements. It’s been a developer’s dream. – Simone B., G2, 9/3/2020

Complaints

This software is missing a lot of features and appears half finished. E-commerce integration is terrible and incomplete, stock sold online does not adjust stock levels in bricks and mortar store. There are a vast majority of missing features that should really exist given other point of sale options out there in 2022. – Shayne D., Trustpilot 01/31/2022

I wish there were more “free” features in the templates, but it works for me as it is now. This product could be better if the onboarding training was more tailored to nonprogramming folks like me. – Vivian G., G2, 12/16/2021

What’s Our Final Verdict?

Visit Lightspeed POS’ Website

It’s hard to beat Lightspeed’s cost per month for what you get— a fun, intuitive interface, real-time analytics, fantastic tech support, and robust inventory, employee and customer management tools. And you’re not obligated to purchase their hardware if you already have compatible equipment in place.

How does Lightspeed stack up to the competition? Be sure to read our POS system reviews to see how Lightspeed stacks up against its competition.

About The Author:

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations in the late 1990s, Sally began a long career researching and writing about business, technical and scientific topics.

Her decades of experience as well as a passion to stay on top of the latest online tools and resources combine to help small businesses (and freelancers like herself) flourish. Her work has appeared in many notable media outlets, including The Washington Post, Entrepreneur, People, Forbes, Huffington Post, and more.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Subscribe
Notify of
1 Comment
Newest
Oldest Most voted
Inline Feedbacks
View all comments

Thanks for the review, I was seriously considering them but that’s unfortunate to hear about the online commerce not being an option. I don’t sell online now but might in the future and would be great to have all in once place so maybe they’ll add it in the future?