How Do I Cancel A Subscription On Paypal? For Business And Personal Accounts

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This has to be one of the most infuriating things when it comes to Paypal. The location of your subscriptions, also referred to as ‘recurring subscriptions’ or ‘automatic payments’ seems to change almost monthly. Well, we’re here to take away the headache and make it an effort to keep this page up to date with the latest location of this little devil of a setting.

Where To Find Paypal Subscriptions

This will differ depending on whether you are logged into your personal or business account, so I’ll cover both. For whatever reason, it’s easier to find your subscriptions in the business account in my opinion, though be sure to check both the automatic payments as well as “my preapproved” payments pages as outlined below.

Business Account

After logging in, in the top-right corner browse over your name. This will bring up a drop-down menu. Click on the “Account Settings” menu item:

Account settings menu item in Paypal Business dashboard

This will take you to your account settings page. From here, you’ll want to click on “Website payments” in the left-hand column under “Products & Services:”

Paypal website payments link in business account dashboard

This will bring up the “Website payment” options to the right. Click on the “Update” button next to the first item, “My automatic payments:”

My automatic payments setting in Paypal business dashboard

Next you’ll see an entirely new page called the “recurring payments dashboard.” Use this page to manage the following types of payments from your customers:

  • Subscriptions
  • Automatically billed payments
  • Installment plan payments

You can manage the automatic payments you have with other merchants from your “My preapproved payments” page.

You’ll see an overview of your subscriptions that are active, new, have outstanding payments, are suspended, or canceled. Click on a corresponding link (such as “active”) to see those subscriptions. From there, click on the subscription name followed by “Cancel” to cancel the subscription.

Personal Account

The location, as of the time of this writing, is as follows: after logging in, in the top-right corner of your dashboard, click on the gear icon:

Screenshot of the top menu in the Paypal dashboard

That will pop-up a sub-menu, from which you’ll want to select “Payments”:

Screenshot of the settings sub-menu in the Paypal dashboard

From here, you’ll want to click on “Manage automatic payments”:

Screenshot of manage automatic payments button in Paypal

This will take you to a listing of your automatic payments where you can filter by active payments, as well as manage your funding sources. Look for the logo of the subscription you’d like to modify, and click on it.

In this example, we would like to cancel recurring payments for our Sling TV subscription, so we are going to click on the “Sling TV LLC” logo:

Screenshot of Automatic Payments in Paypal dashboard with Sling TV circled

That will take you to a screen highlighting details for the subscription, which includes:

  • Status (ACTIVE or INACTIVE) along with a “Cancel” button (click this button to cancel your Paypal subscription).
  • Screenshot of cancel button to cancel automatic Paypal subscription of Sling TV
  • Payment method – you can adjust your payment method here, for example if you’d rather this subscription draw from a credit card vs bank account.
  • Start date – the date the subscription started.
  • Billing details
    • Billing ID – a unique ID for this subscription that can come in handy when you need to reference this subscription for proof of payment, dispute resolutions, etc.
    • Total billed amount – the total dollar amount you’ve spent on this subscription over its lifetime.
  • Merchant details
    • Description – a more detailed description of the product or service you’re subscribed to. In our example it provided additional details on our Sling TV subscription: My SlingTV Product(s): Sling Blue, DVR PLUS, Sports Extra.
    • Contact information – merchant contact information including email address, website, and phone number.

I hope this article was helpful! We’ll do our best to keep this updated as this interface changes.

About The Author:

Alex has been involved on the business side of the internet since the early 2000's. He holds both a Management Science degree from the University of California at San Diego as well as a Computer Science degree from NJIT.

We Rock Your Web had its roots back in 2004 as the tech blog for a web design and development company Alex founded that has grown and evolved into the parent company of We Rock Your Web.

While his foundation is rooted in web development, his expertise today lies in content and digital marketing, SEO, organic and paid search, analytics, and publishing. Alex is an avid tennis player, nature enthusiast, and hiker, and enjoys spending time with his wife, friends, and dogs.

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