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Best Online Fax Service: Nextiva vs RingCentral vs eFax vs MyFax vs MetroFax

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Still stuck in the pre-digital dark ages when it comes to faxing? Need to sign and send a contract but got rid of your fax machine years ago? Us too! Despite our reliance on email and voice communication, there’s still a demand for paper transactions. Online faxing services can provide this document exchange while taking advantage of the speed of technological data transmission. While sending online faxes is easy (and less expensive than using a physical fax machine), choosing an online faxing company that meets your needs can be difficult. Below we take a look at some of the most popular online fax services and how they can best serve your faxing needs.

RingCentral Review

#1

Visit Website

After reviewing a number of the most popular fax services, we found RingCentral to be the best of the best for online faxing service. RingCentral offers a good value for the price at just under $8 per month and an allotment of 500 incoming or outgoing faxed pages. Ring Central offers both international faxing and 24-hour customer support. Pair this great value with their 30-day free trial plan and you simply cannot go wrong! If you don’t like it, you can cancel with no contractual obligation.

Pros

Cons

  • Good value for features you get
  • Allows for 30 email addresses for faxing
  • Easy setup and user-friendly (no setup fee)
  • Average number of faxes per month (500 total)
  • 24-hour customer support via live chat, phone and email
  • Can fax from iPhone and Android
  • Digital signatures
  • International faxing available
  • Integrates with software (Box, Dropbox, Google Drive, etc.)
  • Allows for scheduled fax delivery
  • High security encryption
  • No phone support for starter level price plan
  • Some consumer complaints about customer service quality

Pricing

  • 30-day free trial
  • $7.99 per month: 500 faxes; overage is $.059 per page
  • $12.99 per month: 1,000 faxes; overage is $.049 per page
  • $49.99 per month: 2,500 faxes; overage is $.039 per page
  • $39.99 per month; unlimited faxes (starting price; call for more details)
  • $4.99 each per month: additional fax number

MetroFax Review

#2

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MetroFax comes in at number two for our best online fax services. With a comparable price and number of faxes allotted each month to our number one pick, RingCentral, MetroFax comes out ahead with a low $.03 per page overage charge. So, what kept them out of the top spot? Their features don’t match what you get with RingCentral, namely three potentially important capabilities — scheduling faxes ahead of time, digital signatures and the limitation of only five email addresses allowed for faxing. But if these options don’t matter to you, take a close look at Metro Fax — and try them out with their 30-day free trial!

Pros

Cons

  • Affordable monthly pricing
  • Low overage fee at $.03 per page
  • Intuitive interface and easy setup (no setup fee)
  • Flexible number of faxes per month (up to 500, whether incoming or outgoing)
  • International faxing capability
  • Can fax from iPhone and Android
  • High security encryption
  • Good integration with apps/software
  • Only allows for 5 email addresses for faxing
  • No digital signature capability
  • Can’t schedule fax delivery ahead of time
  • No weekend customer support

Pricing

  • 30-day free trial
  • $7.95 per month: total of 500 faxes per month (any combination of incoming or outgoing)
  • $12.95 per month: total of 1,00 faxes per month (any combination of incoming or outgoing)
  • $35.95 per month: total of 2,500 faxes per month (any combination of incoming or outgoing)

Nextiva Review

#3

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Nextiva is the most affordable online fax solution making it a great option for those looking for basic online fax service. With no set up fee and 500 incoming and outgoing faxes for less than $5 per month (if you sign up for the annual plan), Nextiva is great value for those not seeking international faxing and 24-7 customer support. But, if you are a new to online faxing you may find the limited customer support to be an issue.

Pros

Cons

  • Least expensive plan we found (if you pay annually)
  • Easy set up and user-friendly (no setup fee)
  • Large number of faxes per month (500 total)
  • Can fax from iPhone and Android
  • Overage per page ($.03) is lowest we found
  • Known for great fax quality
  • Allows for scheduled fax delivery
  • High 256 SSL security encryption
  • Only allows for one email address for faxing
  • No international faxing capability
  • No digital signatures
  • Doesn’t offer 24/7 customer service

Pricing

All pricing is for the annual plan, and overage is $.03 per page for each plan.

  • $8.95 per month monthly; $4.95 per month annually: 500 faxes
  • $17.95 per month monthly; $12.95 per month annually: 1,000 faxes
  • $34.95 per month monthly; $29.95 per month annually: 3,000 faxes

What Are the Advantages of Email Fax vs. Traditional Faxing?

Even in our modern digital age, faxing is still a necessity for some. PC World highlights the continued need for faxing in the 21st century. But digital faxing is just as reliable as traditional faxing – it uses the same technologies (ultimately sends the fax through a phone line after processing), and uses the speed and all the capabilities of the web to bring you consistent faxing service.

The main differences between traditional faxing and online faxing via email are:

  • Simplicity – If you know how to use your email, you’ll have no trouble using an email-based fax system.
  • Reliability – Email faxing systems are always online – they’re never busy or out of paper.
  • Affordability – Email faxing services are very affordable, with plans starting at $4.95 a month.
  • Mobility – You can use email fax services from any location that has Internet access – whether you’re at home, at work or on the road.
  • Eco-Friendly – Since online fax services do not require paper or new bulky equipment, they offer a greener option and create more sustainable business practices.

Check out this video by our number one pick, RingCentral, which does an excellent job illustrating how online (and mobile) faxing actually works.

What Should Be Considered when Choosing an Online Fax Service?

There are many specifications to consider when choosing an online fax service; these include pricing, fax quantity, international faxing needs and customer support among other things. In the comparison table below we will look at the limitations and features of different online fax companies to help you decide which company is best for your needs.

Online Fax Service Comparison Table

Best Online Fax Service Comparison TableDue to the size of this online fax service comparison table, it is being placed on a separate page so that you can reference it more easily. Take a look at our online fax comparison table (or click on the image on the left) for feature details of the companies and services that we review in this article. We will continue to add to this table, and article, to provide more companies for comparison.

Other Best Online Fax Services

We’ve reviewed some other popular online fax services for you. Click one of the links below to jump to a service you’re interested in.

eFax | Fax.com | MyFax | RapidFax

eFax Review

eFax logoVisit Website

eFax has grown to become one of the largest online fax companies around; however, at $16.95 a month, it’s the most expensive service reviewed here. eFax justifies this price premium by offering state of the art features including a smartphone app, digitized signature capabilities and large file sharing. eFax is an excellent service — if you have the budget for it!

Pros

Cons

  • Large file sharing capability
  • Supports digital signatures
  • International faxing capability
  • 24/7 customer service
  • High 128 SSL level security encryption
  • Can fax from iPhone and Android
  • Most expensive monthly price we reviewed
  • Setup fee of $25 for higher plan
  • Costly overage fee of $.10 per page
  • Only allows for 5 email addresses for faxing
  • Lower number of faxes allotted per month than most (150 in and 150 out)
  • Can’t schedule fax delivery ahead of time
  • Very limited integration with apps/software

Pricing

eFax offers a 30-day free trial and 2 months free with an annual subscription.

  • $16.95 per month: 150 faxes in and 150 out
  • $19.95 per month: 200 faxes in and 200 out

Fax.Com Review

Fax.Com logoVisit Website

Fax.com is a basic online faxing service that is $9.99 a month for 300 faxes, but their overage rates (when you exceed your plan page count) of $0.12 per page is among the highest we have seen. Mobile alerts, fax scheduling, and 24-7 customer support are not available with this plan.

Pros

Cons

  • Allows unlimited email addresses for faxing
  • Good number of faxes per month (300 in & 300 out)
  • International faxing capability
  • High level security encryption
  • Can fax from iPhone and Android
  • Higher end of price range with monthly cost at $9.99 and fewer features than more affordable services (and only one pricing plan)
  • Highest overage we reviewed at $.12 per page
  • Setup fee of $9.99
  • No digital signature capability
  • Can’t schedule fax delivery ahead of time
  • No 24/7 customer support
  • No free trial offer

Pricing

  • $9.99 per month: 300 faxes
  • $9.99 setup fee
  • $9.99 per additional fax number

MyFax Review

MyFax noboVisit Website

MyFax is a reasonably priced online fax service with a solid customer service reputation. If you are looking for a reliable and well supported service, then you may want to consider the MyFax service. International faxing and easy computer integration are just two of the added benefits of this online fax service.

Pros

Cons

  • User friendly and easy setup (no setup fee)
  • International faxing capability
  • 24/7 customer service (excellent ratings by consumers)
  • Good integration support with apps/software
  • Can fax from iPhone and Android
  • High security encryption
  • Higher end of price range at $10 per month and fewer features than more affordable plans
  • Overage is on high side at $.10 per page
  • Only allows for 5 email addresses for faxing
  • You only get 100 outbound faxes but 200 inbound (with lowest plan)
  • No digital signature capability
  • Can’t schedule fax delivery ahead of time
  • Some users report unreliable faxing service and outages

Pricing

  • 30-day free trial
  • $10 per month: 200 faxes in and 100 out
  • $20 per month: 200 faxes in and 200 out
  • $40 per month: 400 faxes in and 400 out

RapidFax Review

RapidFax noboVisit Website

RapidFax was one of the first online faxing companies. If you are looking for the most recent “technological advances” such as mobile notification and fax scheduling, then RapidFax might not be the best fit, but it does offer international fax capabilities and other great faxing capabilities at a good price.

Pros

Cons

  • Easy to use interface and setup (no setup fee)
  • Unlimited email addresses for faxing
  • Good number of faxes per month (300 in & 300 out)
  • International faxing capability
  • High security encryption
  • On high side of pricing per month at $9.95 with fewer features than more affordable services
  • Overage fee of $.08 per page is on the high-end of pricing
  • Doesn’t support digital signatures
  • Can’t schedule fax delivery ahead of time
  • No ability to fax from mobile devices
  • Limited integration with apps/software
  • Limited customer support hours

Pricing

Deciding Which Online Fax Company Is Right for You

Deciding which is the best online fax service for you involves considering just a handful of features. The first thing you should always do is outline your budget. Unlike a number of other services, there is not a considerable price gap between online fax services; however, there is a difference in the number of faxed pages received for each pricing plan. So after setting your budget, you should determine what type of volume you will need per month. If you are a high volume company then you should go with the service that offers the most faxed pages for the plan price. It is also important to consider however, that there is a price per page for faxing overages.

If you are a large volume company that is likely to go over budget on faxes per month then you should consider the value of a monthly pricing plan and the faxed pages limitation in addition to the cost per page for additional pages faxed. Larger companies will also want to think about the ability to send and receive from more than one email address. Multinational companies will likely need a fax company that supports international service. Lastly, it is important to consider any additional features that you may require from online faxing such as unlimited storage, fax storage duration and 24/7 customer support (especially if your office works off-hours from standard business hours).

Which online fax service helps you communicate in our paperless, digital age?


About Sally Jones
Sally has coupled her passion for writing with her (slight) obsession for the latest high tech gadgets. While she’s not daydreaming about the beach, she’s taking advantage of all the activities her hometown has to offer in the Blue Ridge foothills.
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45 Comments on "Best Online Fax Service: Nextiva vs RingCentral vs eFax vs MyFax vs MetroFax"

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Chris S
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Chris S

Hey Sally. Good post. But I noticed you don’t have Foiply on your list. I’ve tried many services and I have found them to be very reliable. My business does quite a bit of volume and we need high quality rendering and deliverability. For the casual user I’m sure those other services will suffice though.

MarieClaire
Guest
MarieClaire

It’s weird I didn’t find PopFax in this list. To my mind it is one of the best online fax services I ever used. Is it a commercial article?

Kimberly Alt
Guest
Kimberly Alt

We will consider adding PopFax in our next audit of this article. Thank you.

MarieClaire
Guest
MarieClaire

Thank you

MarieClaire
Guest
MarieClaire

Thank you for taking into consideration my opinion.

Nicole Jefferson
Guest
Nicole Jefferson

I can also recommend online faxing from Popfax, it is easy to use, highly reliable, interface friendly and with their mobile applications you can receive/send faxes directly from your smartphone.

Guest
Guest
Guest
This is by far one of the best services out there. Think about it. How many small businesses still need to send out hundreds of faxes each month? In reality, most small businesses are sending out emails instead of faxes. However, there is still the occasional need to send out faxes. That’s why these services are such a great service for small businesses and sole proprietors to have. Instead of investing in equipment and wasting paper, all employees have to do is log-on and send their fax with a couple clicks of their mouse. If an employee can send an… Read more »
Guest
Guest
Guest
I was looking for an online fax service a few years back and I tried Efax. It was an alright service, but I was not very savvy about using it to its full potential, so I probably missed out on quite a few things. Then again, I do not really fax all that often, so I did not feel the need to spend the time to really try and figure out how the service worked and how I could really get the most out of it. I think they had a free trial offer at the time or something, so… Read more »
Guest
Guest
Guest
Using an online fax service is so much more convenient than not using one. I know I have been able to simplify my business quite a bit by using an online fax service. My main problem is record keeping. I get my work done and then I have to put everything away. It is not that I am lazy. I am just extremely busy and filing faxes at the end of the day just for the sake of keeping records is not really what I want to be doing, especially when I have a computer in front of me that… Read more »
guest
Guest
guest
I honestly can’t imagine why any company would continue to use in-house fax machines. Not only does the company have to pay for ink and paper, but it often leads to many employees standing in line to use the machine. Online fax services clear up many of the problems of traditional fax machines. They are easier and quicker to use and more eco-friendly. However, not all online fax services are a good fit for each business. There are many businesses who send out hundreds, sometimes thousands, of faxes each month, while others only send out a few. This means that… Read more »
Guest
Guest
Guest
For years I said I was going to get a fax service. I kept putting it off and telling myself it really was not worth it, but every single year, without fail something would come up at least once that required me to go and find someone who had a fax machine or fax service. The prices they charge are ridiculous too. Some people charge $5 to fax one page. For rates like that, and the amount of as it cost me to get to the place in the first place, I should have just gotten a fax service right… Read more »
Anonymous
Guest
Anonymous

I recently bought MyFax for my computer based small business. The amount of time and money this company has saved me is priceless. This program is super convenient and easy to use. I would highly suggest it to anyone starting a business or even to the average person who happens to fax a lot.

Anonymous
Guest
Anonymous

This unique facility lets you receive voicemail as email attachments and your service provider gives you space on their server to save your faxes online, thereby extending an opportunity to save the clutter on the desk. I have been using Superfax and it has made my office work smooth and convenient.

Anonymous
Guest
Anonymous
I have actually been faxing for quite a while online. There were always sites that were free of charge that would show me ads when I faxed something or that would send an advertisement page along with my fax. Now I think I’m going to switch to one of these services when I want to fax online. With the free services, I do worry that they are selling my information to third parties. And I also worry about the security of my fax. One of the reasons that I use faxing is because email is not secure. So when you… Read more »
John
Guest
John
In my opinion MyFax is the best online fax service. I’ve been using it for years and have been very pleased with their customer service and rates. As with all of our services, we are re-evaluating them for the new year and thus I found this article. The comparison chart makes it very easy to see all the different services, costs and features. Although they are comparable in price and features it’s good to know that some services like MyFax differentiate themselves with the best customer service, which is important. Are there any free services out there that you know… Read more »
Andrew
Guest
Andrew

Has anyone heard of HelloFax within Google Drive? I heard something about Google Drive having a free fax service called HelloFax or something like that. Is that true? And if so, how does it work? Does it contain all the features (send, receive, notifications, file formats, etc.) of the above mentioned companies such as MyFax or eFax?

Any info on this would be greatly appreciated web rockers! 🙂

Anonymous
Guest
Anonymous
I started using online faxing applications about five or six years ago when I bought my first printer-scanner-copier device and had the capability to scan documents and send via email. From there, it just made sense that faxing would soon go the way of the Dodo. I cannot remember which service I used first, but most recently I have signed up for a subscription to the MyFax website and was assigned a number through them. I rarely, if ever received faxes but I did use it to send a fair amount of documents in my time with them. By and… Read more »
Sarah
Guest
Sarah

I’ve seen a few people mention free services. My concern is free fax services can sometimes be quite limiting in terms of flexibility. If I sign up to a subscription-based service like http://www.sfaxme.com – they are secure as well as flexible – they are HIPAA-compliant and provide extra levels of security which you can’t necessarily guarantee with free services.

Andrew M.
Guest
Andrew M.
i went with http://www.faxitfast.com because they were the cheapest around. I don’t like wasting paper and printing out faxes I don’t need. Most of the time I don’t print my faxes out because I use the document editing tool to modify/sign/return my important faxes. Very easy to stay organized since all my faxes are saved. I also like the request a signature feature which allows me to send documents to my clients so they can sign online and return faxes faster than normal. It is nice knowing I don’t have an important fax waiting at the office since I receive… Read more »
Anonymous
Guest
Anonymous
I had no idea that online fax service was even an option, much less that there were several prominent companies competing for my business. Now that I do know, the whole concept of online fax service makes total sense. If people are making calls over an internet connection and sending online messages or chatting face-to-face, why use a traditional fax line for receiving documents? I was even surprised at how cost-effective these services are. I do not have my fax machine hooked up at the moment (I have one of those printer-scanner-copier all-in-one machines that has a fax function on… Read more »
Anonymous
Guest
Anonymous
That is something that is so rare these days. I mean to actually have people answering the phones past 10pm West Coast time? To be honest, I’ve never heard of a web company that actually offers support past 10pm on the East Coast of the United States, so something like this is unheard of. I’m actually tempted to call them and see if the people that are answering the phones are American. I’m sure they couldn’t afford that though, and I’m not against qualified foreigners answering the phones. I have had some pleasant experiences with foreign customer services agents. However,… Read more »
a worker
Guest
a worker

Myfax is crap. They just lost all our fax archives. Is that what they means for infinite storage?? CRAP!

Anonymous
Guest
Anonymous

I’ve been using PrintaVision for my faxing online.They only charge .99 cents, and no pay per month fees.

We Rock Your Web
Guest
We Rock Your Web
Hi John, I’ve never heard of an analog (physical) fax machine being able to filter (not allow) Internet faxes. Faxes from Internet fax services such as MyFax also get sent through the phone line when they’re sent – so in essence both Internet faxes and physical fax machines use the same system. Have you been able to test sending the same fax from both an Internet faxing service and an analog fax machine and verify that only the analog version arrives? It could be that your recipient’s fax machine has blocked the sending number you’re using for your online faxes.… Read more »
Anonymous
Guest
Anonymous

The best resource hands down if you’re researching for an online fax service is right here. You reviewed dozens of fax services and provided me with a wealth of information on online fax solutions that can meet my needs. Thanks!

Anonymous
Guest
Anonymous

The best resource for finding an online fax service that can meet your needs is here. I found reviews of dozens of fax service providers that break each service down by pros and cons. Thank you!

alexc
Guest
alexc

Haha, there’s nothing like a spammer’s message being twisted around slightly to help out the site their spamming. Thanks spammers 😀

Anonymous
Guest
Anonymous

There are so many online fax services out there it’s driving me crazy. How can companies possibly compete in such a crowded space?

Anyways, being a perfectionist, it’s taking me forever to decide on a service. I’ve only been using MyFax for a week (thanks for the promo code by the way), and so far so good. I’ll post back when I know more.

Anonymous
Guest
Anonymous

MyFax is a great service. Another one well worth considering is RingCentral. Both of these services also get great reviews.

RingCentral is comparable, and slightly less expensive I believe. If you are considering Efax, I would think twice, as they have many customer complaints.

Anonymous
Guest
Anonymous
Myfax may cost a little more than the other online fax services (although still way less than efax, which is a total rip-off), but so far it’s been paying off. $10/ month is nothing compared to the stress and worries of not having my business be able to receive faxes that look decent and arrive in a timely manner. Efax, on the other hand, is like the NS of domain registrars – for those that don’t know about the alternative providers, so they pony up the dough in blissful ignorance. That being said, is there any solution to the posters… Read more »
We Rock Your Web
Guest
We Rock Your Web

We use MyFax ourselves – great service. I commented on the post above – hard to diagnose the problem from the information give, so it’s best to contact MyFax support. You’re paying for their service after all.

Anonymous
Guest
Anonymous

eFax has a lot more local numbers, such as in Hawaii, where MyFax only has toll-free numbers. Try using a toll-free number when receiving a fax from another country. Doesn’t work. I’ve been extremely happy with eFax and the charges are a write-off anyways.

Anonymous
Guest
Anonymous

As a prudent business person I always look for the most expensive service with the least benefit, especially if its deductible. I think I will give MyFax a try. I have used Efax for years and did not change because I am a creature of habit.

Doug, Owner
Promo Graphixs LLC

Anonymous
Guest
Anonymous

Messages were coming in and printing sideways on a page making them cut off. So, in searching preferences I tried to change to PDF and now I can’t open any of my faxes.

We Rock Your Web
Guest
We Rock Your Web

MyFax has good support – give them a call and they should be able to help you resolve your issue.

Anonymous
Guest
Anonymous

I had perfect, affordable service with Packetel until My Fax took over the accounts. Since then I’ve had repeated failed faxes. My Fax seemed to be trying to fix the problems, and had me on the phone for hours resetting my land fax machine. (The majority of my e-fax needs involved faxing documents to my email files for efficient storage and communication). Eventually they gave up and attributed the problems to my land fax machine and my phone and DSL lines. But now I use Ring Central with no such problems. Go figure.

Anonymous
Guest
Anonymous

I came across a great 100% FREE fax service. Receive faxes by email, it’s so simple! With Fax Expert’s fantastic new fax to email service, you can instantly receive faxes in your email box. Get this free great fax service Today – 314 Poplar High Street, London London, London UK.

Anonymous
Guest
Anonymous

Try metrohispeed.com – they have a pretty good internet fax service.

Anonymous
Guest
Anonymous

Fax Service 100% Free UK Only! Collect Your Free Fax Number Today.

Anonymous
Guest
Anonymous

I found a site that broke down all the different providers out there in detail internet fax reviews which in turn helped me to make my decision. I compared this site to that site and both lead me to choose myfax 🙂

Anonymous
Guest
Anonymous

MyFax online faxing is great, they had very knowledgeable and helpful support and are affordable. I’ve been with them for over 3 years now and have yet to experience any kind of major fax failure. This is in stark contrast to the crap I went through with our physical fax machine (through fax/phone line) in the office.

Anonymous
Guest
Anonymous

I am using PopFax.com internet fax service for a long time and I’d like it more. There is a Free Trial without the need of providing you credit card nr. Receiving faxes is for free and unlimited, but sending them is just 0,05 EUR/page. It’s pretty easy and reliable to use their fax to email service. There are also new options.

Anonymous
Guest
Anonymous

If you think you are paying too much for your online fax service, check out Onesuite unlimited incoming fax service for only $1 a month.

Or it’s prepaid send and receive fax service for only $2.95/month plus 2.5c per page sent.

Anonymous
Guest
Anonymous

I am looking for fax that doesn’t cost a lot, I only fax up to 2-5 pages a month. Some of the people I fax to don’t allow online faxes. Is there a workaround? John

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