Kall8 Review: The Most Affordable Toll Free Number For Your Business?

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Cell phone with dollar bills (caption: Kall8 Review)Having your own toll free 800 number is less expensive and easier to setup than you may think. And it makes your business look more professional. In addition to a small monthly fee, you only pay when a call is made, and you can setup forwarding to further minimize your costs. But there’s a lot of providers vying for your business – how does Kall8 stack up to the competition?

Visit Kall8’s Website

Article Overview

4.4 / 5
Customer Service & Support 4.0
Pricing 4.5
Features 4.5
User-Friendly 4.5


  • Record, store, and analyze calls
  • Voicemail and fax included
  • Conference calling, call blocking, and caller ID
  • Address lookup
  • VoIP integration
  • PBX/IVR virtual attendant


  • No app

What Types Of Toll Free Numbers Can I Get?

Cell phone and a pennyTypically, you can get anything from 800 numbers, to 866, 877, and 888 numbers. You can then opt for:

  • Random – a random string of numbers (you will have several options to choose from).
  • Vanity – 1-800-YOUR-WEB (just as an example, that’s not us by the way).
  • Repeater – has many repeating digits that are easier to remember, for example 1-800-111-2222.
  • Premium number that is easy to remember (i.e. 800-123-4567).

In our experience, Kall8 provides some of the best toll free number availability and options out there. They offer a very competitive pricing schedule and we’ve been unable to find a more affordable toll-free number provider that also provides good customer service and call reliability.

Toll Free Number Forwarding

Before we move on to pricing info, we should note that to pay the least amount you should set up toll-free number forwarding. This way you will absorb minimal costs for running your own toll free number. Why? Because the charge, at least typically, is made based on the duration of your phone call. So, if your 800 number forwards to another number, the call duration will be very short – only the time it takes for the number to pick up and forward to a number of your choosing.

Key Features

Kall8 includes a whole host of features, from standard features you’d expect like conference calling and caller ID, to more advanced solutions such as VoIP integration, a IVR (Interactive Voice Response) system, and more.

Basic | Advanced | Internet Portal

Basic Calling Features

  • Call Blocking: You can restrict the areas from which you allow calls to come in. Block by state, area code, area code + prefix, or by specific phone number. You can choose how to handle blocked calls – either send them to a busy signal, let them ring endlessly, give them an error message, or direct them straight to voice mail.
    • Block Pay Phones: For a small one-time fee ($10), you can opt to have calls from pay phones to your toll-free number blocked. This helps you save $0.60 per pay phone call since the FCC requires pay phone owners to be reimbursed.
  • Caller ID: You can choose to display the caller’s number, or, if you are running multiple toll free numbers, the toll free number which is being called on your Caller ID. This will help you identify where the call is coming from. For example, if you have ten departments, each with its own toll free number, you’ll know which department the call was intended for.
  • Conference Calling: You can create a conference call with up to 25 people. There is no time limit. The regular per-minute charge applies for each participant that dialed your toll free number.
  • Voicemail & Fax: You can receive both voicemail and fax messages at the same time. Or, choose to receive only one or the other. You can also set a voicemail greeting, specify how much time passes before voicemail answers your call, and set the allowed length for callers to leave a voice message.
Kall8 Dashboard for Call Forwarding
Kall8 Dashboard for Call Forwarding

Advanced Calling Features

  • Call Organization: You’ll be able to organize and sort your collection of recorded calls based on number, Caller ID, as well as the date/ time and length of the call.
  • Call Recording: You can record every call, or a random sampling of calls. You can specify a greeting such as “thanks for calling – this call may be recorded for quality control purposes.” The call recording feature on your toll free number(s) can be used not only to record calls to improve employee efficiency, but to check order fulfillment, archive important calls (such as credit card authorizations), and use your recordings for dispute resolutions.
  • Call Storage: You’ll be able to listen to and review your recorded calls online, as well as download them in bulk for archiving. You can also opt to have Kall8 maintain an online archive of your recorded calls.
  • Custom Call Forwarding: Forward your calls to specified numbers based on various conditions, including the state, area code, time, day, or specific number, based on the origin of the call.
  • Hunt Groups: You can direct calls to multiple numbers based on availability. If the first number is not picked up after a time interval you specify, the service will hunt for the next available number. This process continues until you or one of your employees are reached. Ensure that no important call goes unanswered! You can also use a call distribution format to balance calls between agents at your “call center.”
  • Maximum Call Length: You can, optionally, set a maximum call time to enforce costs. Calls will be automatically disconnected after the length of time you choose. Additionally, you can apply the same call length restriction to voice mail messages.

Internet Portal Features

  • Address Lookup: You can look up the address of your callers. Use this to follow-up on important calls, call back missed calls, and collect valuable customer demographic information. If the address tied to a particular phone number cannot be found, you will not be charged. You can specify whether to automatically look up addresses associated with calls, or you can manually look up addresses based on specific phone numbers.
  • Call Notification Emails: You can opt to receive notifications via email when your toll free number is dialed. The email notification will include the destination call number, the Caller ID of the caller, time of day and length of call.
  • Call Tracking, Statistics & Reports: Your online account lets you configure all of the features we mention here, as well as track calls and view statistics and analytics reports that contain detailed information on the nature of calls made.
  • Virtual Calling Card: You can use your number as a virtual calling card by dialing voice access numbers from anywhere. You’ll be able to make outbound calls before, during, or following your voice messages. You can also use your number as your Caller ID. Calls from your calling card within the U.S., Canada, and almost 20 other countries are a low 6.9¢ per minute.
  • VoIP Integration: You can send calls over the Internet and take advantage of VoIP (Voice over IP) software and technologies using Kall8’s VoIP services.
  • Virtual PBX (Auto Attendant)/ IVR: Kall8’s Auto Attendant sets up an Interactive Voice Response (IVR) system containing a hierarchy of menus, greetings, and extensions to dial. The IVR system is fully hosted by Kall8, so you won’t need to install any software or buy any hardware to support your PBX system. Virtual PBX allows you to do many things with your toll free numbers, including: Record calls for quality assurance and training (or legal purposes – to cover your butt), scheduled activation of messages based on day and time, use IVR to direct callers to specific departments, callers from different geographical areas can be represented as one call center and include pre-recorded answers to commonly asked questions, to save employee time and money.
  • Web Call Button: You can add a button to your website that will allow people to “click to call” you. When they click on your web call button, after entering their phone number, a call will be placed connecting their number with yours.


Toll Free 800 Numbers: Monthly Rates

Number TypeSetupMonthlyDescription
US Standard: 800, 888, 877, 866$5-10$5-10Standard USA Toll Free Numbers
Local Number$5$5Standard USA Local Numbers
Premium$11+$11+Premium numbers usually begin with the 800 area code and are sold at a premium because they are very easy to remember. For example: 1-800-333-1111 and 1-800-333-1234.

Toll Free 800 Numbers: Per Minute Rates

Number TypePer-Minute RateDescription
US: Toll Free Numbers6.9¢
International Rates
888, 877, 866, and 800 numbers of all kinds including Searched numbers, Repeaters, Vanity, and Premium numbers (described above).
Local Numbers5.9¢
International Rates
Local USA numbers.

Offshore Surcharges

Calls to toll free numbers that originate from the following locations will be charged a per-minute surcharge in addition to the listed per-minute rate of the call.
LocationPer-Minute Surcharge
Puerto Rico$0.10
US Virgin Islands$0.10
And in case you make any calls from outside the US here’s a list of international calling codes you can reference.
Note: The Federal Communications Commission (FCC) requires that payphone owners be reimbursed for calls using their phones made to toll-free numbers. The tariffed rate is 60¢ per call. (This charge is per call, not per-minute, and is in addition to the normal per-minute rate.)

What Do People Think Of Kall8?

Positive Reviews

I have multiple small businesses and I love Kall8 for the price. Great pricing structure and it allows me to forward the numbers to my cell and I can see which company the call is for. – Anonymous, g2 1/15/2019

Negative Reviews

I wish the company actually had a Kall8 iphone app. I recently switched over to Ringcentral because of the app feature. – Anonymous, g2 1/15/2019

Our First-Hand Experience

Here at We Rock Your Web we have used Kall8 for years, and haven’t had any problems. Our 800 call volume is not terribly high, but we do get a regular schedule of calls to our toll free number that we forward to our local business number.

Video: Stanley Steemer 800 Phone Number Jingle Remix

Whoever has seen a Stanley Steemer commercial has most likely gotten their phone number stuck in their heads thanks to their memorable jingle. Watch as this singer remixes the song in various music genres. Does this make you want a catchy toll free phone number for your business too?

Take Your Business To The Next Level With Full-Fledged VoIP

Visit Kall8’s Website

Having an 800 number for your business is a great start. But did you know that VoIP services offer much more? From instant messaging, web and video conferencing, and mobile features, VoIP providers such as Nextiva, Vonage, and RingCentral can take your business to new heights, while saving you lots of money compared to what you’ll spend on more traditional communications options.

Learn more about other communications tools for your business including VoIP systems.

Why are you looking for a toll-free number for your business?

About The Author:

Alex has been involved on the business side of the internet since the early 2000's. He holds both a Management Science degree from the University of California at San Diego as well as a Computer Science degree from NJIT.

We Rock Your Web had its roots back in 2004 as the tech blog for a web design and development company Alex founded that has grown and evolved into the parent company of We Rock Your Web.

While his foundation is rooted in web development, his expertise today lies in content and digital marketing, SEO, organic and paid search, analytics, and publishing. Alex is an avid tennis player, nature enthusiast, and hiker, and enjoys spending time with his wife, friends, and dogs.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Excellent review. I used to use Kall8. As a matter of fact, I would again, in a heartbeat. Years ago, I started an ecommerce business which grew by leaps and bounds over 6 years, and Kall8 was an absolute lifesaver. Even back then (it has been awhile since I sold my business), Kall8 had some pretty slick features, and I see it has only gotten better. I’ve continued to recommend Kall8 to my friends who have businesses. It truly is an outstanding service.

Just wanted to point out that anyone wanting to get a toll free forwarded to Thailand, the cost with kall 8 is 20 cents a minute billed in one minute increments…..way higher than other providers…

I will using other company’s services…

Hi Alex,

I just saw your article from years ago on Call8. It was a great review. I
am retired, on a fixed income and launching a post-retirement business.
Most visitors contact by email, but I want an 800 number to appear more
professional. Do you still use Kall8 for your 800 number? How are their
services now? Thanks.

Hi Joan,

Yes we still use Kall8 and have several 800 numbers set up with them for
our business. They have added several value added features over the
years and their interface has become easier to use.

I’m looking for Multiple 800 or 888 numbers. I’ll probably need 20 to 40 for now and possible 100/200 by spring. Can you please tell me what I should expect the cost to be?

Demographics clearly determine how useful the toll free number will be. However, once a business decides they need a toll free number, the next choice is what kind to get. This part is very interesting to me. I wonder how a small business will decide to purchase a toll free number. Is it worth it to look for a personalized and expensive number, or is a randomized number with its low cost more effective?

I guess part of this decision process will also depend on demographics. If the toll free number has a strong likelihood of being used often, then a vanity or premium number will be more useful to help out all those interested consumers when they forget to write the number down or when they are trying very hard not to transpose numbers. If the toll free number is not expected to get as much use, maybe a random string is sufficient. I suppose there could be other reasons, too. Maybe part of the company branding plan is having an excellent toll free vanity number that ties directly into the company brand and core competencies. Maybe the company just wants to cover all its bases and ensure that it does not get a potentially embarrassing or confusing number. Whichever choice the business makes, though, it should always tie in with overall company aims and goals for sales.

Cost of course is also an important part of the equation. There are a huge number of internet sites that offer cheap toll free numbers and plans. Many of these even include virtual numbers which allow the calls to be forwarded to whatever number you choose. Imagine being on the go and receiving an 800 number call that rings through right to your cell phone? There are even follow me services, where you can set rules for how (and to which numbers) the calls are forwarded.

Using some of these options give your business the impression of being larger than it actually may be. Even though many of these are cheap solutions, they are incredibly convenient and will allow customers a greater ability to actually reach you. Of course, anything you can do to make things easier for your customer can only help your business.

I also had another thought about these cheap toll free numbers. If you want to spend a little more, you can actually get the ability to pick your own number. Again, depending on your business and the demographics of your audience, this may be the best option for you. However, in this case there are a couple of additional things to remember. Try not to choose a hybrid number. This is when you have both numbers (other than the 800 part) and letters. Instead of 493 TINT, pick 1 800 TINTING. It is a well known fact that people tend to remember words much better than numbers or a combination of both.

Also, you should try to get a number with an 800 prefix.

Of course, a lot of this depends on market demographics as well, and even when it comes to small details like this, I think that small businesses can learn a lot but taking a close look at their own products and whom they want to sell them to. For example, say that a business is selling iPhone widgets. Now it may seem like everyone in the world has an iPhone and will therefore be dying for a widget, but the fact is that only a small portion of the advanced markets in the world actually own iPhones (they simply get a lot of press because they are the most popular and most hip smartphone option). This portion is mostly slanted toward the young crowd, the X and Y generations with a smattering of their parents who can easily afford an iPhone. In this case, the business selling the iPhone widgets should focus marketing more toward this young crowd. Fortunately, iPhone users are used to buying their other widgets online, so the business can easily set up an online software source through Apple’s developer tools and then link to this source from their website, social media site, etc. In this case a toll free number still has some use, but its power to increase sales will be very limited. The younger demographic will look at the toll free number in surprise, and then immediately start searching for a website or link they can click. That’s just the way the demographic works.

But now suppose that the company is not selling iPhone widgets, but is selling an incredible gift-card framer widget. Now, there may be a lot of people in the world that want a gift-card framer widget, but in all likelihood they are probably over the age of 50. Young generations are used to getting e-cards and text messages. The middle-aged like their gift cards and have learned to appreciate the electronic versions of the same, but they don’t have much motivation to frame their gift cards and set them aside forever. However, older generations may fall in love with gift cards from their grandchildren, nephews, old friends, and other important people in their lives. Gift cards hold a lot more intrinsic value to the older generations because of what they represent, and older consumers may think the idea of a gift-card framer widget is the best idea since not-burnt bread. However, the older demographic isn’t used to going online and typing up a website. They haven’t gotten comfortable (for the most part) with the idea ordering something online from someone they can’t see and cannot talk to. But they HAVE gotten used to the idea of calling a toll free and talking to the nice company representative on the other end of the line until they are ready to purchase the product. In this case a toll free number can be invaluable, and has the ability to dramatically increase sales at a very low cost to the business, a no-duh situation.

Why do people still like using toll free numbers? There is no question that they do. This is one reason that services like Kall8 can be a useful resource for businesses that need to take large numbers of orders and need to appeal to a wide client base. But in this world of online ordering and texting, it can still be surprising that 1-800 numbers work so well.

Personally, I think that one of the main appeals behind the 800 number is its strength of tradition. After all, such toll free numbers have been around for generations as an easy way for customers to get a hold of a business. Those people who have grown up with TV commercials have gotten used to seeing a 1-800 number advertised for every type of product or service imaginable. As a result, they now expect it, look for it automatically and, when a toll free number is not there, many consumers will immediately regard a business with a certain amount of suspicion: “Wait,” they will say, “This isn’t how it’s supposed to be done.”

Small businesses can easily take advantage of this mindset and use a service like Kall8 to provide themselves and their customers with the customary 800 number, or one of the popular variants like an 888 or something else that holds a lot of familiarity for customers. That way, when the business advertises (and what marketing object does not include a phone number? They are certainly few and far in between) consumers will notice the toll free number and immediately award the business a certain level of respect, base on a relatively inexpensive bonus service.

Great review. I would add Custom Toll Free to the mix. They let you search by keyword and number to find the 800 number you’re looking for, and they have a large selection of inexpensive toll free numbers in various countries.

How do I actually go about choosing the toll free numbers themselves?

The best thing about international virtual calling card is you will only be paying the minutes you actually used. Aside from this, you can reload it online using the account you set up with the provider.

I have just moved here to LA from the UK, and I am so in need of a virtual calling card – is it like Skype!?



I’m narrowing down my toll-free number provider, and Kall8 is on the short list. One last thing I’m looking for – that I hope I didn’t miss in your article (it’s quite long) is – does Kall8 offer virtual calling cards?

Yes, they do offer a virtual calling card. It’s described in the article above. Basically, you use your toll-free number as a calling card by simply dialing a voice access number (from anywhere). Rates within the US, Canada, and 20 other countries begin at 6.9¢ per minute.