Best VoIP Service: Ooma vs Vonage vs RingCentral vs 8×8 vs Nextiva vs Grasshopper vs Jive & More

To sustain this free service, we receive affiliate commissions via some of our links. This doesn’t affect rankings. Our review process.

Best VoIP For Business
Best Residential VoIP
VOIPo logo
Ooma logo
Compare All Services

With the speed of communication being at an all-time high, it’s more important than ever for consumers to find reliable and effective online voice and messaging services.

Article Overview

Why Do I Need VoIP?

VoIP stands for Voice over Internet Protocol (also referred to as Voice Over IP, IP Telephony, or Internet Telephony).

At its most basic, VoIP is an internet phone service. Instead of having your phone calls delivered through your local phone company they are delivered through your internet connection, so having a high-speed internet connection is a must.

Companies want integrated cloud systems that are secure and reputable. Individual households want to find cost-effective ways to communicate with friends and family. Depending on what you are looking for, it’s important to know exactly what VoIP technologies are available and which VoIP service company can best meet your needs.

VoIP Service Delivers Significant Savings

An excellent alternative to traditional phone services – particularly when it comes to cost – VoIP services are still subject to Federal Communications Commission (FCC) regulations and associated fees. Most VoIPs charge you a fairly minimal surcharge each month to cover these fees, in addition to your state and local taxes.

Still, the savings that consumers and businesses can enjoy run into the thousands of dollars every year.

What Are The Features Of VoIP?

VoIP services offer many of the same features as traditional phone services. And because this is technology at its best, there’s much more to VoIP than just phone service, including:

  • Voicemail
  • Fax
  • Caller ID
  • Call waiting
  • Instant messaging
  • Web and video conferencing
  • Mobile features

Not all services offer all types of technology. VoIP business services also offer hosted or cloud-based service and SIP trunking (see our Terminologies section for a better understanding).

How Does VoIP Work?

There’s no one standard way VoIP technology operates. General consumers essentially have three different choices:

  1. Computer to computer
  2. ATA (Analog Telephone Adapter)
  3. IP phone

Each has its benefits and drawbacks — the choice really comes down to how you want to use VoIP, your budget and which VoIP service you choose based on those needs.

What’s The Best VOIP Service?

Now that you have the VoIP basics, we’ve reviewed a number of VoIP service providers to help you choose the best service for your needs. We’ve broken down our best picks into two categories: Best VoIP for Businesses and Best Residential VoIP Service.

Below you’ll find our top three picks in each category. These rankings are based on a variety of factors ranging from pricing, features offered, contract terms, service reliability, free trial, customer service, and more.

Best Business VOIP

Businesses have different needs than individual households, often having dozens of telephone users per location. This can require lots of bandwidth. Businesses also often require more secure connections.

Nextiva Review


Visit Website | Call: 855-614-4984

Bigger is not always better, but in Nextiva’s case, they have perfected the fine line between being a large company and still providing great customer service. Nextiva is designed with both small and big businesses in mind.

All packages come with a special customer relationship software that helps you manage prospects and service and survey customers. With its enterprise-level plan, you can even incorporate live chat into your website. Nextiva provides the widest range of features and is deserving of our first place choice.



  • Performs well
  • Great customer service
  • Great for big businesses
  • Cloud-based and SIP trunking options available
  • No contract or activation fee
  • Nextiva app has excellent features
  • 30-day money-back guarantee
  • Can be pricey for small teams
  • No free trial


Below are the starting prices for Nextiva’s cloud-based business VoIP. Pricing goes down the more employees you have and when you prepay for a year or more.

  • Basic: starting at $20-$30/month per user
  • Pro: starting at $25-$33/month per user
  • Enterprise: starting at $30-$45/month per user
  • View all plans

All plans include the following: unlimited calling and faxing, unlimited long distance, 100% US-based customer support, call forwarding, call waiting, caller ID, HD voice, no set-up or activation fees, push to talk, group paging, voicemail to email, presence on multiple devices, shared line appearance, unlimited hunt groups, call parking, and more.

Nextiva Video Overview

Vonage Review


Visit Website

Perhaps the most known of our reviewed VoIP companies, Vonage offers a range of calling plans that are priced competitively. They cater to everyone from residential users and startups to large enterprises with an impressive number of features. Vonage’s mobile service is a huge plus, giving you the ability to take home or business calls on the go. With every business plan, you also get Amazon Chime, a suite of online conferencing and collaboration tools.



  • Custom plans available
  • Free shipping and activation for adapters
  • Set up is fast and simple
  • Reliable service
  • Low minute-to-minute charges
  • Small upfront costs
  • 14-day free trial
  • Users report excellent customer support
  • A few customer complaints that the audio quality drops sporadically
  • Some users say the mobile apps can be buggy at times


Pricing goes down the more users you have. The following price ranges are for up to 99 employees. You must contact Vonage sales for pricing for 100 or more employees.

  • Mobile plan: $14.99-$19.99/month per user
  • Premium plan: $24.99-$29.99/month per user
  • Advanced plan: $34.99-$39.99/month per user
  • View all plans

RingCentral Review


Visit Website

RingCentral Office is a solid, feature-packed option for small to medium-sized businesses looking for a reliable VoIP. With its cloud-based system, you can connect all your employees with voice, fax, and text, as well as audio and HD video conferencing. Ring Central is designed for easy mobile access, so if your employees are constantly on the go, this might be the best choice for your business. RingCentral also offers a Professional series of plans for enterprise-level businesses.



  • Virtual receptionist, voicemail, internet fax, and 24/7 customer service
  • Price breaks for larger businesses
  • Video conferencing included in higher plans
  • Unlimited internet faxing with all but lowest plan
  • Mobile apps
  • 15-day free trial
  • Setup can be a bit confusing
  • Complaints that customer service reps can be hit or miss


You can save 33% off the following pricing if you pre-pay for a year.

  • Essentials: from $29.99/month per user
  • Standard: from $34.99/month per user
  • Premium: from $44.99/month per user
  • Ultimate: from $59.99/month per user
  • View all plans

Best VoIP Service for Home

Households often don’t require the same features as businesses. They also usually operate on a smaller budget.

PhonePower Review

#1 PhonePower logo

Visit Website | Call: 888-607-6937

PhonePower specializes in home VoIP services, and they offer the biggest savings if you commit to an upfront annual contract. PhonePower is very cost-effective, as long as you have no more than two phones. Users rave about their reliable service.



  • Unlimited calling to anywhere in the US and Canada
  • If you make a lot of international calls, PhonePower offers a package that is hard to beat if paid yearly
  • Inexpensive base price
  • Many features
  • Clear, great voice quality
  • 30-day money-back guarantee
  • Each adapter is only capable of handling two phones
  • Customer service isn’t always available
  • No free trial


  • Home Phone Services: $8.33/month (one-year prepay), $9.95/month (one-year contract), $19.95/month (no contract)
  • Unlimited World: unlimited calling to 28 countries $19.95/month
  • Unlimited World Plus: unlimited calling to 75 countries $24.95/month
  • Unlimited World Premium: unlimited calling to 87 countries $49.95/month
  • View all plans

VOIPo Review

#2 VOIPo logo

Visit Website | Call: 877-998-6476

VOIPo is a great value option, and if you pay your annual contract up front, it is the cheapest VoIP service provider available for residential users. VOIPo is privately owned and entirely US-based. Even though VOIPo doesn’t have all the bells and whistles of other providers, this service is still a great way to get introduced to a VoIP service.



  • Unlimited calling to anywhere in the US and Canada
  • Standard caller ID and inbound call routing
  • Free international calls for the first 60 calls (with restrictions)
  • Easy setup
  • 30-day money-back guarantee
  • Canceling your service costs more than competitors
  • Lacking in some features
  • No free trial


  • Home: $6.21/month (two-year contract); $15/month
  • Small Business: $6.21/month (two-year contract); $15/month
  • View all plans

Ooma Review

#3 Ooma logo

Visit Website

With our top two residential VoIP picks, you have to use traditional phones, but Ooma brings the latest technology to VoIP. To use their home service, you must purchase their Ooma Telo (an ATA adapter) for $49.99 or Telo Air for $119.98 , but then you have no monthly fees. And their devices sync with Amazon Alexa.

Ooma is a high-quality service for both homes and businesses. For small businesses, most of the features you want are included in their basic plan, which is a flat $19.95 per month per user. But you also have to purchase adapters. Still, Ooma gets good reviews for its reliability and clarity. Ooma also offers a home security system.



  • High-quality, dependable phone service
  • Ooma Telo for home use syncs with Alexa and Nest home smoke detectors
  • Customer support: live chat 24/7; phone seven days/week
  • Home wireless and Bluetooth adapters available (for added cost)
  • International calling rates vary, but you can purchase bulk minutes
  • Good 911 service
  • 30-day money-back guarantee
  • Must purchase phone adapters and wireless extensions for business use
  • Setting up the business system can be confusing
  • Per-call fee for 411 Directory assistance


Ooma Home

Residential users must purchase their Telo equipment, but then there are no monthly service fees.

Ooma Office

Business plans are $19.95/month per user, regardless of how many users you have. You must purchase their phone adapter starter pack for $129.97, which includes the adapter and two wireless extensions. It’s not clear how many of these you’ll need depending on your office space size.

Best VoIP Service Comparison Table

The pricing in the table below is per month per user. All companies have caller ID, call waiting and voicemail.

Company#1 for Business: Nextiva#2 for Business: RingCentral#3 for Business: Vonage#1 for Residential: PhonePower#2 for Residential: VOIPo#3 for Residential: Ooma8x8GrasshopperITPJive
Lowest Bus. Price $20$19.99$19.99$8.33 with 1 Year Prepay$6.21 with 2 Year Contract$19.95$24$12.00
Highest Bus. Price$55$59.99$34.99$49.95$15.00Must Contact$115$199.00 for 10,000 Minutes$49.99Must Contact
Lowest Residential PriceN/AN/A$9.99N/A$6.21 with 2 Year Contract $49.99 N/A$12.00
Highest Residential PriceN/AN/A$24.99N/A$15.00 Check Amazon for availability N/A$199.00 for 10,000 Minutes$49.99Must Contact
Internet FaxCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkAdditional CostCheckmark
Free Trial15 Days14 Days
Money-Back GuaranteeCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
3-Way CallingCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
411 Directory AssistanceCheckmarkCheckmarkAdditional CostAdditional CostCheckmarkCheckmarkCheckmark
Free ActivationCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
24/7 SupportCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Mobile AppCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark

Comparing The Pros And Cons Of Other VoIP Services

8×8 | Grasshopper | ITP | Jive | Kall8

To prevent this article from becoming unwieldy, we have eight additional VoIP service reviews on our overflow page.

8×8 Review

8x8 logoVisit Website

A cloud-based VoIP phone system, 8×8 targets small businesses to major enterprises, although it also works very well for a home-based business.

They offer a ton of advanced features, including extension calling, auto attendant, instant messaging, web/video conferencing, cloud-based call center software, and reporting and analytics. 8 x 8 offers a number of “Fortune 500” features that propel your business’s communications to a high-tech, professional level.



  • Solid advanced features for medium to large businesses
  • Conference calling for up to 15 participants
  • You can customize your outgoing caller ID to the same number for everyone in your business
  • Voicemail to email feature sends an audio file directly to your email inbox
  • Integration with CRM and other business software tools
  • 24/7 support
  • UI is outdated and not intuitive
  • A number of consumer complaints via online forums that their tech service and equipment are unreliable


The following pricing is for 8×8’s X Series small business VoIP plans. They also offer plans for large businesses.

  • X2: $24-$28/month/user
  • X3: $34-$38/month/user
  • X5: $54-$60/month/user
  • X6: $110-$115/month/user
  • View all plans

Grasshopper Review

Grasshopper Logo

Visit Website | Call: 800-279-1455

Grasshopper is a 100% virtual service, meaning there are no adapters or IP phones to purchase. Their service is streamlined to work well through their mobile app, so you can use your VoIP on the go.

You have access to most of the features you need for personal use or a home-based small business, but their options for medium to large businesses are limited, depending on your business needs. Grasshopper is a solid contender for small businesses, with reliable service, reasonable pricing, and great features.



  • 24/7 customer support
  • You can set up your outgoing caller ID as one number, even if using your mobile phone
  • Conference calling and unlimited call handling
  • Excellent consumer reviews via online forums about product features and customer service
  • 30-day money-back guarantee
  • Higher than average price per minute rate (6¢) if you surpass your monthly limit
  • No outgoing internet faxes (only incoming)
  • No web/video conferencing
  • No free trial


All plans include free activation, name directory, unlimited call handling, call forwarding, call screening, virtual fax, voicemail, and more.

  • Solo: $26/month (1 number, 3 extensions)
  • Partner: $44/month (3 numbers, 6 extensions)
  • Small Business: $80/month (5 numbers, unlimited extensions)
  • View all plans

ITP Review

Visit WebsiteITP logo

ITP is a simple-to-use, reliable service geared toward residential and home business users.

One of the things we like most about ITP is their à la carte approach to pricing, something we think is ideal for a home business. Their basic plan starts at a very affordable $9.99 per month, which gives you most of the features you want for a residence.

If you want more, internet fax, for example, you pay an extra $9.99 per month. Adding a toll-free number is only $4.99 per month. Good mobile apps and a second line option make ITP a great choice. If we had a category for best home business VoIP service, ITP would be our top choice.



  • Very affordable pricing plans (their most expensive is $49.99/month for Home Office Unlimited)
  • Free adapter with any plan
  • Free 411 Directory Assistance
  • Mobile apps
  • Outlook integration
  • Unique features such as call recording, and Do Not Disturb feature
  • Lacks conference calling (only 3-way calling available)
  • No free international minutes per month
  • No 511 Traveler Information or 311 City Service available
  • No live chat support
  • No money-back guarantee


  • Basic Residential: $9.99/month per line (2 lines $18.99/month)
  • Premium Residential: $19.99/month per line (2 lines $38.99/month)
  • Global Residential: $24.99/month per line (2 lines $48.99/month)
  • Home Office (includes 2 lines, unlimited calling, auto attendant and music on hold): $49.99

Jive Review

Visit WebsiteJive logo

Over the last few years, Jive has become a major player in the business VoIP marketplace. Jive offers comprehensive VoIP services to businesses large and small at a flat monthly rate. All of their features and services (80+) are included in the bundle at no extra charge.

Jive is a hosted service, which means they don’t require an on-site appliance such as a dedicated server. Jive instead relies on a cloud service. You plug a phone into the internet, access Jive’s web portal and then your VoIP service is connected.



  • 24/7 customer support
  • Works for all business sizes
  • Easy to set up and use
  • 80+ calling features
  • GoToConnect feature gives you video conferencing
  • Has great contact center solutions
  • Mobile apps can be buggy
  • No free trial or money-back guarantee


Kall8 Review

Visit WebsiteKall8 logo

While not a full VoIP provider, Kall8 provides some of the best toll free number availability and options out there. They offer a very competitive pricing schedule and we’ve been unable to find a more affordable toll-free number provider that also provides good customer service and call reliability.

Kall8 includes a whole host of features, from standard features you’d expect like conference calling and caller ID, to more advanced solutions such as VoIP integration, a IVR (Interactive Voice Response) system, and more.



  • Record, store, and analyze calls
  • Voicemail and fax included
  • Conference calling, call blocking, and caller ID
  • Address lookup
  • VoIP integration
  • PBX/IVR virtual attendant
  • Not a dedicated VoIP
  • No app


Read Our In-Depth Kall8 Review


Below you’ll find some common terms used in conjunction with the various types of VoIP technology and services offered.

  • 911 service – Given the nature of VoIP service, your 911 calls may not transmit the same way they do as with traditional phone lines, i.e., your location address may not be transmitted to the emergency call center. For your safety, you should review the FCC’s fact sheet about 911 service and VoIP, which gives you tips on making sure you’re covered in case of an emergency.
  • Analog Telephone Adapter (ATA) – The most common way to utilize VoIP is through an analog telephone adapter, which allows you to hook up a standard phone to your computer or your internet connection. You simply connect your phone cord into the adapter instead of the wall, and the adapter converts your phone’s analog signal into a digital data signal. Some VoIP services, like Vonage, now include a free ATA bundled with their service.
  • Cloud-based, or hosted, service – Some VoIP services offer businesses use of their cloud-based servers to host VoIP. The VoIP service provider takes care of managing and securing these servers, eliminating the need for any hardware in your office.
  • Computer to computer – The easiest and perhaps cheapest way to use VoIP is through free or low-cost software that a number of services offer. All you need is the software, quality internet access (high-speed is best), a sound card, microphone, and speakers. Other than the initial cost, if any, of the software and your internet fee, you can use VoIP for free, including long-distance calls.
  • IP phone – IP phones resemble regular phones but have an ethernet cable connecting them directly to your router. Another option is a WiFi phone that allows you to use VoIP from any WiFi hot spot. These phones run anywhere from $30 to $175 or more.
  • PBX phone system – A private branch exchange (PBX) system is a private telephone network used within a business. PBX phone system users share multiple lines to make external calls.
  • SIP trunking – SIP is an industry standard communications protocol that enables VoIP in certain cases. SIP trunking delivers VoIP services and related communications to customers with SIP-enabled PBX systems. The PBX system provides features like voicemail, call management, and auto attendants. SIP trunks, hardware supported by your VoIP service company, provide the connection between the PBX and the public telephone network. This gives businesses the ability to use IP-PBX hardware and software without having to rely on traditional phone lines and carriers.

Best Video Conferencing And E-Fax Services

Have you always wanted your business to go fully digital? Maybe now’s the time. In addition to switching to digital phone service via VoIP, did you know you can send faxes electronically without a clunky fax machine? Check out our review of the best online fax services. We also review the best online video conferencing providers and evaluate their security protocols, so you can make sure you’re communicating efficiently and securely during this pandemic.

Which VoIP service are you leaning toward and why?

About The Author:

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations in the late 1990s, Sally began a long career researching and writing about business, technical and scientific topics.

Her decades of experience as well as a passion to stay on top of the latest online tools and resources combine to help small businesses (and freelancers like herself) flourish. Her work has appeared in many notable media outlets, including The Washington Post, Entrepreneur, People, Forbes, Huffington Post, and more.

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Oldest Most voted
Inline Feedbacks
View all comments

Ooma was great for the first 6 months then it went downhill in call quality (extreme static, flutter sound, and words are broken up). I have owned Ooma for two years and phone quality is really bad if it works at all. I have 250 Mbps of internet speed, so that’s not an issue. Everyday I have to unplug Ooma and plug it back in. I’ve spoken to Customer Support 14 times and today when I went to call customer service, they’re not taking calls now. I’m not alone either many Ooma customers are posting the same experience of static call quality and the Ooma system is not working.

I agree that, all these VoIP providers are in the market for a long time and have been providing some great services for businesses. However, there are some new entrants in the market who are offering best VoIP services at a very cost-effective price.

XenVoice is one such company who deserves to be in the list of top 10 VoIP providers for business. From startups to large enterprises, their cloud phone solutions meet the needs of any type of business in any industry.And their plan starts as low as $4.99/Month which is unique in market.

“Ooma” is way better in comparison,, no wonder it becomes unlisted– You are biased & marketing for someone..

You can read about our review process here. We did our best to be unbiased in this article (and all articles we publish) and are not marketing for anyone. Feel free to share what you like about Ooma and we’ll take it into consideration during our next audit.

HI admin, Unovon has 24/7 customer service. Please correct it. I have been using this service for 2 years and never had any issues.

Hello UNOVON, please provide mobile app for Windows phone. Unovon mobile app is available for Android and iPhone.

We don’t see anywhere on Unovon’s website where it states they have 24/7 support. Can you provide a link stating the company offers this? We will then update our article. Thank you!

Hi Kimberly ,

Thank you so much for your prompt response to my suggestion . Appreciate all your support and help. Really this blog is helping others to find out best VoIP services.

Here are the links.

I want to know which one is the best according to service and price. Please reply.

Nextiva for Business and Phone Power for Residential.

Agreed on the list above. These are certainly very good voip services.

I would like to thank author for this useful post and sharing all this information. Really the best blog I’ve found on this topic. Thank you.

I have been on the hunt for a good VOIP service for months now – we were going to go with evoice but then we got phones through CISCO who recommended we go with NexVortex. So far the signal has been rather bad but we are on wireless phones which might be the problem. Overall we love the features of VOIP systems that allow you to have multiple mailboxes and digital voicemails. This was definitely a good investment and good choice for us and I highly recommend it to anyone considering making the switch, especially small businesses.

I considered signing up with Vonage before cell phone service became so affordable. I knew others who used the service and really enjoyed the low cost. In all honestly though, I’m not the type that enjoys talking on the phone. Maybe it’s my generation, but I much prefer handling my communication needs through email and once cell phone service became so affordable, I didn’t see the need for an in-home phone.

While VOIP service isn’t for me, I would highly recommend it to those that love to talk to relatives in another state or even another country. The savings is unbelievable. I also like the fact that you can get several features for one low price. Regular telephone companies charge an arm and leg for these features and it just doesn’t make sense.

I also think that businesses can greatly value from a VOIP service. There are many companies that cater to businesses and offer amazing features that you won’t find with a landline company. Small businesses would be able to not only save money, but increase productivity with a VOIP company that covers many of their communication needs. Best of all though, many of these services are so easy that anyone can set them up.

When I think of VoIP, I usually only think of Skype and Vonage, mostly because well Vonage is on TV all the time and Skype has just been around with a cheap and easy to use product for so long, I have never really thought to wander. I actually did the free trial for eVoice and found it to be an okay product. I think if I had a business and needed an 800 number, I would have to snag a product like that, but as a regular person, I just didn’t need any of the features. I mean I do have a small business going, but, I don’t really have a need for an 800 number as of yet. Maybe I’m thinking small though, now that I see the companies you list, it’s kind of shocking to me that I’ve never heard of most of them. Well, I have heard of RingCentral several years back when I thought about an 800 number.

I didn’t realize also until I read your blog that RingCentral offers faxing as well. This article is interesting to me. Getting VoIP from one of these companies might make things easier for me.

If I were the type to talk on the phone a lot, I would definitely use a VOIP service. I actually find it hard to believe that more people don’t use this type of service because it’s so affordable. With all the features of a landline service, but at a fraction of the cost, I’ve almost signed up just in case I do need to make a lot of calls at some point. However, since I don’t make a lot of calls, I’ll just stick with my smartphone.

I have to admit that I was really, really surprised that Vonage wasn’t the top-rated company. I had no idea that they didn’t have as many features as other companies. Of course, I also wasn’t aware that there were so many other companies. I think a lot of people go with Vonage because, like me, they have heard the name and haven’t taken the time to research and see what other companies are out there.

Personally, if I were going to use a VOIP provider, I would want one that offered the most amount of features. However, I wouldn’t want to pay for any features that I wouldn’t use, unless the package was decently priced to cover all the features.

VoIP has been a good and less expensive alternative to traditional long distance for quite some time now. I am glad to see that a little competition has made companies step up with their quality of service and with their pricing plans as well. It looks like at least a few VoIP companies are offering more features that we use at my business anyway, and these come standard as part of the package rather than costing extra for us.

The best part is the ability to make international calls without any cost concerns. I think this will help us get the extra mileage out of talks with our business partners, with whom we mostly have contact at this point through scheduled video chats. This can be quite inconvenient for asking clarifying questions during other times, since it is not as inexpensive or easy to use as our regular telephone service to just call up our supplier the way we could if they were US-based. After looking at this article, I am for the first time considering switching my business service plan to VoIP, because it looks like it will do a lot to help my business.