Is Your Wireless Connection Dropping?

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Woman mad at computerIs your wireless connection dropping unexpectedly? For example, while you’re away from the computer, or if the screensaver kicks in, or if you don’t use the internet for a while? The most common causes for a wireless connection drop are your wireless router and network card. We’re going to teach you some troubleshooting tips, in order of helpfulness, that should get your wireless connection back up and running because we all know how annoying it can be if your internet keeps dropping.

Would you prefer to have an expert help you out? Visit GeekSquad’s website today.

First: Set Your Router to a Specific Channel

We’ve been asked, “Why does my internet keep dropping?” from Time Warner’s Road Runner customers in particular, so we’ve decided to post it at the top of this article in case it saves anyone time. The symptoms are a wireless connection that literally will drop out quickly for seconds at a time. If your cell phone (iPhone) is on the same network, the battery will drain super quickly because of the phone switching to 3G every time the connection drops. The WiFi goes in and out and users are stumped.

Here’s a tip that can get your wireless connection from dropping out repeatedly. If you are using a router (particularly a dual band router), you’ll want to go into the wireless settings (usually under “setup”), and specify a channel. Try using a different channel than the default, and make this setting for both of your bands (2.4Ghz and 5Ghz) if you’re using a dual bound router. Definitely, do not use the “auto” setting. From our troubleshooting, it appears that this is the main culprit. Try setting a higher channel, and if that doesn’t work, try different channels. It’s very possible that there are enough networks in your immediate area on the same channel that they’re conflicting with each other, thus the router keeps dropping internet.

If this solution works for you, please comment below!

Other Potential Solutions

If switching the router channel doesn’t stop the WiFi going in and out, you can try these other tips to help prevent your wireless connection from dropping.

Check Your Wireless Power Settings

First, see if your computer is managing your wireless card’s power. It may be instructed to shut off your wireless connectivity after a certain amount of idle time goes by. If you have system specific utilities, such as Dell’s Quickset, make sure that the wireless power management isn’t set to shut off the card if your computer is idle for a certain period of time.  Second, you’ll want to check the settings on your wireless card via your device manager. In Windows XP:

  • Right-click on “My Computer” and select “Properties”
  • Select “Hardware” and click on “Device Manager”
  • Find your wireless card under “Network adapters” and double-click it
  • Verify that there aren’t any auto power management settings enabled that might be shutting your card down prematurely

Power Cycle Your HardwarePower cycle your wireless router

Another thing to try is to simply shut down all your hardware – i.e. your PC, your modem, your router, your laptop, etc. – anything on the network. Then power them back on in the following order: modem -> router -> PC (wired) -> laptop (wireless) and see if that fixes the issue. As part of this solution, you may need to manually reset your router.

How to Reset Your Router

Before resetting please make sure you’ve backed up all your router settings such as network passwords, etc. (these custom settings typically include: static IP entries, DNS settings, router admin password, wireless settings, port forwarding, routing and DHCP settings). These will be lost during the reset. Most routers offer some sort of backup function you may be able to utilize, but I recommend writing things down on good old-fashioned pen and paper as well.

The reset process will depend on the model, but typically there is a small “reset” button somewhere on the router that you can activate with the end of a paper clip. You’ll need to hold the button down for 10 seconds or so (usually the router lights will flash to indicate it worked), and that will indicate that the router has been reset. Just log into it and see if the settings are back to what they were when you purchased it. Next you’ll want to login to the router and restore all of your settings, such as your Wi-Fi passwords, etc. (you may need to plug directly into it if you were using a web login, as that may have been disabled).

One of the most common routers we get asked how to reset is the CenturyLink router, so we’ve provided detailed instructions next.

How To Reset CenturyLink Router

This is straight from the CenturyLink website:

  1. Press and hold the reset button.
  2. Release the reset button after the lights on the modem start flickering (10 to 15 seconds).
  3. Wait 3 to 5 minutes for the Internet light to turn green.
  4. Try connecting to the Internet.
  5. You may be asked for account related information to reprogram your modem.

If resetting your router didn’t solve your wifi connectivity issues, proceed to more potential solutions below.

Update Your Router Firmware and Wireless Card Drivers

If all of the above hasn’t prevented your wireless connection from dropping, you’ll want to update the firmware of your wireless router, and you’ll want to update your wireless card drivers. This should solve the problem most of the time. With any firmware or driver update, please make sure you are retrieving the update directly from the manufacturer’s website.

Stay Clear of Driver Robot!

There’s quite a bit of marketing being done by the company Blitware around software such as Driver Robot which is supposed to help you find and update drivers that match your hardware configuration. It has been brought to our attention that the software, while not a virus, may install so-called adware, that may slow down and prevent your computer from functioning correctly.

A rule of thumb with drivers is “if it ain’t broke, don’t fix it.” Driver updates should only be installed if you are currently experiencing issues and told by the manufacturer that updating your driver will help resolve the problem. Finally, make sure that you are only downloading drivers from the manufacturer’s website, and not from a third-party.

If your PC is already infected by adware, you can download Lavasoft’s Ad-Aware for free to remove it.

Adjust Your Wireless Router Settings

  • Lower the MTU (Maximum Transmission Unit) from 1500 to 1492 or less (usually found on your router’s main/ basic setup page)
  • Adjust the following advanced wireless settings:
    • Lower the beacon interval from 100 to 50
    • Lower the fragmentation threshold from 2346 to 2306
    • Lower the RTS threshold from 2347 to 2304

That should solve your wireless connectivity problems and should prevent your wireless connection from dropping.

How Often is Your Wireless Connection Dropping?

Every Couple of Seconds

Does your wireless connection connect, then disconnect, then connect again, only to disconnect two seconds later, and so on and so forth? It could be that your PC is trying to find an IP address and the DHCP server (which hands out IP addresses) isn’t cooperating or isn’t finding one. If you’re using Windows, open a command prompt by browsing to Start -> Run -> and type in “cmd.exe”.

In the command prompt window, type the following: “ipconfig.exe /release” followed by “ipconfig.exe /renew“. You’ll get a status message that may help you pinpoint the issue.

Wireless Connection Drops in WPA Mode

If you can get your wireless adapter to connect without security encryption set (ie. WEP or WPA), but it drops every couple of seconds when you use WPA mode, try updating the network card driver’s firmware.

We had a similar experience on a Dell Inspiron laptop. The included Intel Pro 2200BG network card worked for a couple of years, but then every time we’d take it to a public internet location, connect via WiFi, then bring it back home to connect to our WPA network, the connection drop issues would resume.

If your WiFi keeps dropping, you will need to reset your router.

Resetting Your Wireless Router to Factory Default Settings

Resetting your router can usually be done by inserting a pin (like the end of a paper clip, not a knife or mechanical pencil) in a little hole at the back of the router, and holding it down for 10 seconds or so. You should see all the lights on the front of the router flash, signaling that the router has been reset to factory default settings. After this, power cycle all your equipment.

You’ll then need to reconfigure your router’s security settings. I recommend using WPA2/TKIP+AES this time around and setting a new password. If you were cloning your MAC address this setting should be disabled, which means you’ll be assigned a new IP address.

Restart your laptop, select the wireless network in range you want to connect to, select “advanced settings” at right, and in the list of networks, edit the properties of your network. In the Properties dialog, you’ll want to specify the new security protocol (in Windows XP, you’ll only have WPA/TKIP available – this will work for WPA2), enter your new password, and save your settings. We also recommend clicking the advanced button and opting to not have Windows automatically connect to the network.

Hopefully, your WiFi will now connect and remain stable. If you keep losing internet connection, comment below for help.

Additional Tips and Tricks

IP Address Already Allocated Message

If, when running ipconfig, as described above, you get an IP address already allocated message, it means the DHCP server is unable to assign you a new IP address. You can try logging in to your router (usually by going to //192.168.1.1) and enabling the DHCP server (if it isn’t already), and then increasing the Maximum Number of DHCP Users.

If you’re going to set up a static IP address as described below, you’ll also want to define two static DNS addresses. Check your router’s DNS addresses for ones to use (on our Linksys WRT54G router they can be found by going to Status -> Router).

Assign a Static IP Address to Your Computer

If none of the above work, and your computer is currently set to retrieve its IP address automatically, you may want to try to give it a static IP address instead. To do so, simply:

  • Browse to Control Panel -> Network Connections
  • Right-click your wireless connection and select “Properties”
  • Select the TCP/IP protocol, and edit its properties.
    • Set your static IP address as follows:
      • IP: An IP address within the range assigned by your router (usually defaults to between 192.168.1.100 and 192.168.1.149) that is not taken by another device. To see which device IP’s are in use, check the DHCP clients table in your router (on our Linksys WRT54G router the client table can be found by browsing to Status -> Local Network))
      • Subnet Mask: 255.255.255.0
      • Gateway: 192.168.1.1
      • DNS: Assign DNS records corresponding with the ones specified in your router’s static DNS settings (described above)

Save your settings and restart your PC and see if your connection works. If not, and you’re running Windows XP, you might want to try this Winsock fix tool as a last resort. Just make sure you backup your registry first in case anything goes awry.

Disable Third-Party Networking Utilities

If you’re still stuck, it’s possible that third-party software is interfering with your network settings. Try disabling any third-party networking software you may have installed, power cycle through your system, and see if that gets the wireless connection back up and running.

If not, you can try to manually reset Winsock and TCP/IP. Just make sure you create a system restore point and backup your registry before trying either of the below methods.

If your Windows Sockets (Winsock) registry subkeys are corrupted, you can recreate them by running the following in a command prompt window (Start -> Run -> type “cmd.exe”):

netsh int ip reset resetlog.txt

If that doesn’t work, you can try completely reinstalling the keys as follows:

  • Uninstall the TCP/IP protocol
  • If prompted, do not restart the computer now
  • Delete the following registry keys:
    • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2
    • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock
  • This time, restart the computer
  • Reinstall the TCP/IP protocol

Trying to Renew IP Address Error

If you start getting the trying to renew IP address error, your connection is probably struggling to find an IP address as described above. Try the above solutions, if they don’t work, and your connection works despite this message, simply ignore it. To have Windows diagnose the issue, run the Windows network diagnostic tool as described below.

Windows Network Diagnostic Tool

The Windows network diagnostic tool will analyze various components of your network connection and point out problems it finds. You can run it as follows:

  • In Microsoft Internet Explorer, click Diagnose Connection Problems on the Tools menu.
  • Browse to Start -> Run -> and type %windir%\network diagnostic\xpnetdiag.exe, and then click OK.

Network Diagnostics Freezes at 99% When Formatting Results

As with any system changes, make sure to create a Windows restore point and/or backup your registry prior to making any changes.

If the Windows network diagnostic tool almost completes, but freezes at 99% as it’s “formatting results,” you can try downloading an updated version using the link above, or do the following:

  • Start > Run -> type regsvr32 jscript.dll, and click OK
  • Start > Run -> type regsvr32 regsvr32 wshom.ocx, and click OK
  • Start > Run -> type regsvr32 scrrun.dlll, and click OK

iPhone Wifi Connection Keeps Disconnecting

Here are some tips for iOS users to stop your internet connection from dropping.

Hope the WiFi dropping has stopped! But if not check out more troubleshooting articles or leave us a reader question.

What tips do you have for stopping your wireless connection from dropping?

Alex bring a series of in-depth articles on search marketing and content management systems as well as troubleshooting tips to We Rock Your Web’s collection. He is an avid tennis player, nature enthusiast, and hiker, and enjoys spending time with his wife, friends, and dogs, Bella and Lily.

Leave a Reply

262 Comments on "Is Your Wireless Connection Dropping?"

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Vince J.
Vince J.

This actually worked for me. I just bought a new computer and was beating my brains out as to why my connection kept dropping out when it never did that before on the old one. I used the first step mentioned in this article, now everything is working just fine. I have a dual-band router, I went into the settings and increased the number of channels under 2ghz from the default 9 to 11. That area wasn’t set to “auto”. I then went under the 5ghz area, it was set to “auto”, and changed the channel number to 136. I saved the changes, rebooted the computer, went to a number of websites, and saw that I was no longer having any kind of dropping issues.

Thanks Alex for writing this very thorough article. It certainly fixed the connection issue on my computer. Much appreciated. 🙂

ds1555
ds1555

Thank you, thank you, thank you! My connection drops constantly, and I have to reboot the laptop to get it back. Have turned off the power options, rebooted the modem and router, and tried any number of suggestions from various sites to no avail. But once I adjusted the router’s beacon, fragmentation and RTS settings I haven’t dropped the connection at all. (I couldn’t find the MTU setting on my router though.) It’s only been 24 hours so far, but I’m amazed at the difference, it appears that this solved my problem. I’ll keep you posted, but so far, so good!

Laughterjones
Laughterjones

I’ve tried a few of these, will try more. My pc drops 5ghz wifi when I do large, or sustained downloads. Even when doing a speed test. Sped surges to 90mbps then after a sec or so, it drops the inet. Power saving mode on adapter is off. 1200ac adapter. My android phone has np doing a speed test. Need help.

Frank
Frank

The power management was set to allow shut off to save battery. unchecked it. Works brilliantly! Thanks!

Barbara R Barnes
Barbara R Barnes

I have a pc and it is connected by wires. At times it drops twice a min and recently 17 times in an hour, making it impossible to do anything. On my tablet it is less issue. The problem is, I can understand what you are saying but it’s like Greek to me- I have no idea how to figure out what my router’s settings are before I start. I have another network next door to me for the farmer’s satellite connections- could that be interfering with it? and it does come up when I am using my tablet wirelessly. So what do I do now?

Myron
Myron

You the man. Good stuff. Works!!!

bill
bill

I have one problem with this article – “We’re going to teach you some troubleshooting tips, ” == there is no troubleshooting here. It is like an auto mechanic replacing parts till he finds the right one. All of the stated solutions can be a cause and are valid, but you are assuming people understand the difference between a “wireless connection” dropping and the internet connection dropping.
There are some simple steps one can perform to actually TROUBLESHOOT the problem. When the problem occurs, look at the list of wireless SSIDs to see if the one you are connected to has disconnected or disappeared, or if all SSIDs have disappeared. A disconnect would indicate an interference or configuration issue with the router or device. In the extreme, it could be a hardware issue with either. If the SSID disappeared – but others have not – then it is a router issue. If all SSIDs have disappeared it is a device issue. If you are still connected then maybe you are mistaking a wireless connection drop for an internet connection drop and need to be looking at your ISP-modem-router interface.

Paul
Paul

My internet keeps dropping and this helped me so much! More specifically my router keeps dropping and I used the tips in this article and haven’t had an issue since. Thanks so much for the help! It was driving me crazy.

Scott
Scott

My internet connection keeps dropping like yours, router issue. My laptop keeps dropping wifi and it’s been really annoying. I’m enrolled in summer classes right now and it’s difficult to do my homework. Came across this article last night and bam, this issue is fixed! Many thanks man.

Simon
Simon

It’s early days, but following the instructions here I changed the channel setting only and it certainly has resulted in no dropouts in the last few hours (when I would expect 1 or two each hour). My modem was set to ‘Auto’ previously. My service provider has struggled for a month to resolve the issue, blaming their wholesaler the NBN etc when a search by myself found this article. Really makes you wonder how a provider does not know about this range of troubleshooting options to recommend to their customers. So thanks werockyourweb.com – your article sure does rock!

Kimberly Alt
Admin
Kimberly Alt

Glad we could help Simon!

burkey
burkey

Hello All, I am losing connection every couple of minutes ie trying to watch twitch and it constantly buffers, playing online games and losing connection. Can watch Netflix on smart tv no problems??

Jeff
Jeff

Hello, I have a laptop that is constantly dropping my internet but it only happens on this laptop. Like clockwork, about every 10 minutes, then reconnects right away. Only down for seconds. Very annoying. My router is a dual band and supports AC which the laptop with the issue supports. None of the other computers support AC. Could this be the issue and what is the fix? When I travel with this laptop it stays connected 100%. All other computers in the house NEVER drop??? very confused.

Joe Reinhardt
Joe Reinhardt

Hi Alex, I hope you can help me. After a Win10 update a couple months ago, I lost the 2.4 GHz band on my Triband Netgear Nighthawk X6 but both the 5.1 bands work. This only impacts my legacy devices (HP printer and HP pavilion laptop) as everything else is on the other bands. But it is an irritant not being able to wirelessly print. My PC was custom built by a local shop but the motherboard does not have wifi. I did notice that the 2.4 band came back online when I turned the PC off. But as soon as it turned the PC back on, the 2.4 band went away again. I tried changing to different channels thru the router setup, rebooting the cable modem, router and PC several times to no avail. Any suggestions? Thanks! Joe

Yu-ming Hung
Yu-ming Hung

After updating driver of wireless and fireware of router, the wifi still dropping out every 5 to 10 min with Time Warner cable. The first method seems to work perfectly for my new 2016 XPS 9360 laptop. For the first time with this laptop, I am able to use internet without disconnection. Thanks a lot for the article. It’s really works.

Kimberly Alt
Admin
Kimberly Alt

Glad we could help you!

Alex
Alex

Thanks so much!! I have a dual band router and changing the channel setting from automatic to a set channel fixed our interrupted Internet connection.

Prashant Rajpoot
Prashant Rajpoot

My wifi connection drops whenever I connect two devices simultaneously, otherwise when only single device is connected to wifi it works fine. Please help.

Honeytrap
Honeytrap

Thank you for this article. Dropped Wi-Fi signal on laptop and tablet and cell phone has been annoying me for months but just didn’t have time to deal with it. Finally got frustrated enough and had a few minutes to deal so I Googled “why does my wi-fi connection keep dropping” and mercifully your article was at the top of the list.

I did a few tweaks and I believe this will make life a whole lot better. First, I changed the channel selection from ‘auto’ to a higher set channel. Second, I checked the wireless adapter power management and set it to NOT auto shut off. I had done this through my computer settings a while back but forgot to go direct to the card. And, last, for good measure, I adjusted the Advanced Wireless Settings as you suggested. I have a dynamic IP so the MTU doesn’t work for that. Otherwise, I have been watching my cell phone and the signal strength has stayed strong. Time will tell if this makes a difference but if not I shall return and try the other suggestions. Thanks so much for taking the time to put this info together. You saved me valuable time and that is my greatest asset these days.

Kimberly Alt
Admin
Kimberly Alt

So glad to hear it worked for you! Thank you for the kind words!

finn
finn

Command prompt one fixed my wireless issue on Windows 10, thanks much!

Pam Flowers
Pam Flowers

I’ve tried everything , so I bought a belkin USB it’s posed to fix the problem, but it didn’t fix mine.

DBinHou
DBinHou

Thanks for the great resource! I have already passed it on to other people that have different issues than mine. I tried all of the relevant fixes listed, but the one thing I haven’t seen anyone else mention about their drops is that when my wifi drops, I have to restart my laptop – every time! The icon shows available networks, but when I try to connect, the sidebar menu says there is no connection available. My remedy is to restart the computer and then I am back in business. This is super frustrating, though. Any ideas?

TodayEmart
TodayEmart

Thanks

Yousef Nofal
Yousef Nofal

Hello Kimberly Kurimski,

I’ve tried all the steps listed above but my cpe repeater keeps droppings wifi not stable I have 4 routers connected to the same network with fixed ip address and DHCB is disabled start from 192.168.1.1 —- 192.168.1.4 and the 5th router is wireless CPE AP, wifi signal keep droppings all the time I gave it a fixed ip address 192.168.1.5 DHCB disabled connected lan to lan, the channel is set to 7. I did try 1,6,11 not working it’s drop away.

I do not know what the problem is exactly please help.

Marleena
Marleena

Thanks!! It was set to turn the card off to save power. I unticked it. Hopefully this will resolve the issue.

Andrew
Andrew

I know I’m coming to this article late but it is a great resource and I recommend it as very useful. I’ve referred to it several times to fix my wireless home network. Thank you.

Kimberly Alt
Admin
Kimberly Alt

Glad you’ve found it useful Andrew! Thanks for the kind words.

Michael Schneider
Michael Schneider

Setting the channel fixed it for me on Time Warner! Thanks!

Kimberly Alt
Admin
Kimberly Alt

Glad we could help you out Michael!

Michael Schneider
Michael Schneider

Actually I spoke too soon. Instead of failing about every 90 minutes, now it fails after 4 hours or so. I’ll try some more of these tips next I suppose.

Michael Schneider
Michael Schneider

I adjusted all of the wireless router settings like the article said, and now it’s held the connection for 5 hours, so seems promising.

Kimberly Alt
Admin
Kimberly Alt

Fingers crossed it works this time! 🙂

Juche Belieber
Juche Belieber

I switched to a new ISP and about a week later my download speed and ping were really erratic in the evenings. I assumed my new ISP had oversubscribed and was thinking I’d made a bad switch, then I noticed that all my devices were completely losing sight of the router rather than it being a problem with the Internet connection.

Found this article and tried the first suggestion of changing the channel and it fixed the problem instantly. It must be some coincidence that a neighbor got a new router/changed their settings around the same time as I switched ISP and when they got home in the evening my Internet went to pot.

Rupesh Mazumder
Rupesh Mazumder

Using Connectify Me for sometime the Wifi is shared with my phone and in my PC it shows hotspot is on but after sometime in my phone there is no Wifi sharing but still in my PC the hotspot is being shared please help. Using HP laptop with Windows 8.1.

Maher Q.
Maher Q.

Worked great! Been hammering at this issue for a while. Assigning channels worked for me. Thank you!

Brenda
Brenda

Hello, my mother has been having major Internet issues for months. I’m not really good with computers but I’m trying to figure it out. She loses Internet connection constantly all day. Sometimes to the point you can’t get on at all. Also laptop and iPad don’t hook up to the Internet either. Any help would be greatly appreciated. She has a separate modem and router. Bought new this past winter.

Kimberly Alt
Admin
Kimberly Alt

Hi Brenda, perhaps trying a new router. It may be that the one you have now is bad. Hope this helps!

SBCheek
SBCheek

Not a geek. Why do I have to deal with endless problems. Slow crash adds millions of unknown downloads with no control or even sight of any of it. Who knows who’s putting things on one’s computer and no geek could even know what it all is. Cell phones work well. Why not the rest. I am sick of all the problems. Endless geek programming to fix. A stamp envelope and dial up phone is quicker. One day it all works. Next not. These things fly planes? Think you have any privacy? Ha. You have no idea and never will. No one knows what’s coming in or what the machine is doing. Millions of programs from millions of writers. Who invented viruses and why? Think about it.

Robert Boyer
Robert Boyer

Great list. I have a problem that doesn’t seem to be (clearly) covered. I get a “connection lost” on Firefox (and similar status on Chrome and Safari), but no viable explanation from ISP or hosting service with everyone declaring their internal checks work great and pointing fingers. A tracert shows potential issues with Level3 (and/or unknowns between Denver and Phoenix), but 99% of the time, my system works fine. However, when I open up three laptops, connected to the same router, hitting my same web site (not necessarily the same page), I almost invariably get connection lost. Any suggestions on a fix or a means to troubleshoot this?

Namear
Namear

I have a healthy habit that actually got me quite well into my career, that is saying: big thank you to every person that shows me what a big fool I am.
I have been struggling with this issue since God knows when and the fact that I live in a compound of 20 villas, wall on wall just made me look at myself in the mirror once again saying: You Big Fool.
So here it goes: BIG THANK YOU.

Kevin
Kevin

I’m trying to sort my wireless router settings to remedy the situation but for my Linksys E900 there appears to be no “Advanced Wireless Settings”. All I have are “Basic Wireless Settings”, “Wireless Security” and “Wireless MAC Settings”. Any idea how I can go about adjusting the beacon interval and thresholds?

Bruce
Bruce

I am having this problem too. I did change the power setting, and made sure the driver is up to date, but still happening. I didn’t do anything with the router as my sons and wife are also on the wireless router without problem. Any thoughts? Thanks.

S1ck0fant
S1ck0fant

My Internet drops from time to time throughout a few hours when I stream, but when I stream on a specific site it drops every 10-15 minutes? What is the cause and the fix? I have already changed channels, messed with the power output but nothing on this forum is specific to my issue.

Greg
Greg

Thank you so much! Really helpful.

The Founder
The Founder

I think most of the problem with most modern routers is that the transmission circuitry in them only has a lifetime of six months to a year, and then they are just unreliable.

Someone
Someone

Thank you very much! The problem indeed was that about 10 routers ( I live in an appartment ) were setup by non tech people, making them all go on 2.4GHz. I switched it to 2.462 and it worked like the sun again 😀

Kimberly Alt
Admin
Kimberly Alt

Glad it’s working for you now!

Rebecca
Rebecca

Thanks so much. We have been having so much trouble with the dropping signal/slow connection. We live in a densely populated urban neighborhood where Time Warner is the only provider. All I did was change the channel and it’s working perfectly. This was GREAT for our smart TV; YouTube never worked properly on it (it would stall every few minutes) and now it plays for hours without stalling.

Kimberly Alt
Admin
Kimberly Alt

Glad it works better for you now Rebecca!

DMJH
DMJH

I just wanted to add one solution to the above quite helpful list….(one of the few articles with all the fixes in one list!) I had been trying for several weeks after getting numerous loss of network connections per day…resetting, disabling the power management, updating adapters and my router, etc. I tried most of the above and also updated with a new modem from Comcast, which they had been sending me messages about. I thought that might have solved the issue, but it didn’t. This is an odd thing that finally proved to be the cause, but when I discovered it I found other online posts about the same thing. My cyber power back up battery became sporadically functional on the battery back up side of the unit. The surge plugs on the left worked fine, but the surge with battery back up outlets kept popping in and out, and while doing so, apparently dropped the connection. I noticed as I had something else plugged into the other similar outlet and the “charge” light was out on it prompting me to look further. Now that I have moved the plug for my PC to the surge only side (until I get a new unit), the problem of the network adapter disconnecting has stopped. It’s been 8 days. Prior to that it was happening every day once or twice a day.

Kimberly Alt
Admin
Kimberly Alt

Wow, thank you for this descriptive solution! This will help our readers greatly! Thank you!

Shalva Sultanishvili
Shalva Sultanishvili

Thank you very much!

I found (but truly never experienced ever before) on my Windows 8.1 that in Settings: “Allow the computer to turn off this device to save power.” So this was disconnecting my WiFi.

Kimberly Alt
Admin
Kimberly Alt

So glad it worked for you!

Rick
Rick

Here’s a good one! I have an Android Motorola smartphone. I take pictures on it and then download them to my computer at home and at work. I open up cyberlink photodirector 3 and import the pictures. My problem is it doubles up on the pictures. So when I look in photodirector I have two pictures of the same picture. It also adds the pictures to My Pictures and that also has double pics. I also notice that one picture has a normal file name and date on it and the second duplicate picture has a strange long crazy number that makes no sense. Any help to this problem would be great. Rick

Kimberly Alt
Admin
Kimberly Alt

Do you have it set up to automatically sync your photos? It may be downloading the pictures twice: once on your home computer and again at your work computer. Maybe try disconnecting/unsyncing one of the computers from your smartphone. Then download pictures and see if they duplicate.

Rick
Rick

I don’t know how to sync correctly. When I go into sync center it doesn’t show my phone. I have a Motorola Droid Ultra and my desktop computer is running Windows 7. Any help would be great.

Kimberly Alt
Admin
Kimberly Alt

I suggest contacting Cyberlink Photodirector 3’s support team and see what they suggest.

Eddie
Eddie

Hello Kimberly,
I read your article and I find it very interesting. I have a problem that is somehow related with this article and I was wondering if you can give me some tips. Here goes:
I have a new tp-link router with a base PPPOE wireless configuration. I connect my laptop wireless to the router. At least once a day the connection drops and I don’t know why.
Previously I had (and I still have) a D-link router that never had this problem.
Do you think this can be caused by connecting another device to the wireless (my dad has recently bought a tablet and he is connecting to the same wireless).
Thank you.

Kimberly Alt
Admin
Kimberly Alt

That could be the problem, but normally a router should be able to handle multiple devices being connected. Depending on your connection speed you may lose or even drop connection. Try disconnecting the tablet for a couple days and see if the laptop stays connected. If it does, then you have your answer. Let us know what you find out!

Eddie
Eddie

Just tried to connect the tablet and see if my wireless connection on my laptop drops. It didn’t..

I must mention that the signal is very good (the router is in the same room as my laptop) and I have a very good speed: 63 Mbps Download / 50 Mbps Upload (on Wireless!).

This afternoon I connected the old router (that worked fine with no disconnections) to my new one (that has the disconnecting issue). The cable goes from one of the lan ports from my new router to the wan port on my old router. This way I created 2 wireless connections (one from the old router for the tablet and the other one from the new router for my laptop).

The next thing I want to try is to update the wireless adapter drivers and change the channel from auto to a different value (different channels for both routers).

Also will try to uncheck the box “Allow the computer to turn off this device to save power” from my wireless power management options.

I will keep you updated.
Thanks.

Eddie
Eddie

Ok, tried all the things I mentioned above and had no problems yesterday…so I guess this is good news.
If anyone has the same problem I had, you can try follow the steps I mentioned in my previous comment.
Cheers!

Kimberly Alt
Admin
Kimberly Alt

Woohoo! Great news! Glad we could help you.

moosy
moosy

Been struggling with this for two weeks after a firmware update of my modem. It had returned to the first channel, and I lost WiFi connection every hour on my laptop, despite the modem saying it was fine. After choosing the highest channel, everything has been working perfectly.

Kimberly Alt
Admin
Kimberly Alt

Yay! So glad it’s working for you now! Thanks for reading and posting about your success!

Mj Welz
Mj Welz

For one month after spending 6 hours calling Netgear and Time Warner Cable and Verizon, you have FINALLY solved my problem! Thank you so much!

Kimberly Alt
Admin
Kimberly Alt

So glad the problem is fixed for you!!!

Rick
Rick

I have had this problem for the last month. I have a modem from Comcast and a Netgear wireless router. I have an HP desktop hardwired in line with the wireless router. My problem is the desktop for the last month has been losing Internet connection while sitting idle. But all my wireless devises work good. I checked one of my power settings and it is disabled. But there are two more settings and they are NOT disabled. Should I disable them as well? Also, I tried updating the wireless routers firmware and there seemed to be a problem with the update. I don’t think it updated correctly. Any help would be great. Because every time I call Comcast they never seem to know what the problem is.
Thanks, Rick

Kimberly Alt
Admin
Kimberly Alt

I consulted with our team and you’ve got us a little stumped too. Here’s two possibilities we thought of though:
1) Do you have the router and the desktop both plugged in to the modem? You may need a Windows update or an HP firmware update, but perhaps you’ve already tried that.
2) Try getting a new router or try to disable the other settings.
If we come up with any other solutions we will let you know!

Rick
Rick

Thank you Kimberly for the info. It looks like it was the Windows update that did the trick.

Kimberly Alt
Admin
Kimberly Alt

Yay, glad we got it figured out for you!

Larissa Pearson
Larissa Pearson

Oh wow thank you. I’ve been going nuts with this issue for months. I have Time Warner Cable.

Kimberly Alt
Admin
Kimberly Alt

So glad we could help you Larissa!

Amanda
Amanda

Okay, the issue I am having is that my WiFi signal cuts out every hour on the hour. It says that it has been connected to the SSID, but I watch it and it turns off, I get a yellow icon then it reloads, the process takes mere seconds but I get dropped from everything I was doing. I have looked all over for answers as to what could be causing this. I have tried different locations, i.e. coffee shop, library, home, etc. Always the same thing, every hour on the hour the signal is dropped and reconnected in a matter of seconds (while I am using it). I have also disabled Windows ability to turn off the device and yet it continues to happen. I read someone stating to someone else that had a similar issue that it could be the wireless card going out, is this the case? I have tried to update my drivers via the properties and it says they are up to date, I however have not tried reinstalling them. I am completely stumped by this and could use another set of ideas, really hoping it is not the wireless card. I am running Windows 7 Ultimate 32 bit on an MSi GT735, as a side note, this has only been happening for about 10 days.

Kimberly Alt
Admin
Kimberly Alt

Wow that is very peculiar. How old is this computer? Do you still have a warranty on it? Perhaps you could have it looked at by a professional. Do you have antivirus installed on it? A virus may be interfering with your connection.

lohit peesapati
lohit peesapati

The article is great and easy to understand. It solved connectivity issues my friend is experiencing, so thank you, but my problem seems a bit different. All the devices on my wireless network seem to work fine for a few hours, then suddenly the speed drops drastically (like it takes half a minute to load Google, so I can forget about any site related to speedtest), but by directly connecting the cable to my laptop, I get the speed results I’m supposed to get. I thought the router was damaged, but the next day the wireless network works fine and again after a few hours speed drops. This process repeated for a few days and so I exchanged the router since it was brand new and under replacement. Now after a month of usage again I experience the same problem with my replaced router. Can you please explain to me what’s causing this problem? My ISP or my router? Btw my router is D-Link DIR 600m N-150, and My ISP provides me with a cable and Static IP.

Kimberly Alt
Admin
Kimberly Alt

The user manual for your router says, “If you are using 2.4GHz cordless phones or X-10 (wireless products such as ceiling fans, lights, and home security
systems), your wireless connection may degrade dramatically or drop completely. Make sure your 2.4GHz phone base is as far away from your wireless devices as possible. The base transmits a signal even if the phone is not in use.”

Try implementing this and test it out for a couple days and see if it helps.

lohit peesapati
lohit peesapati

I’m not using any kind of products you mentioned. My ISP provides me a cable directly, so is there a problem associated there? Or is it just my stupid router? I’ve used Net Gear previously, I never experienced a problem then.

Kimberly Alt
Admin
Kimberly Alt

So you don’t have any cordless phones or wireless products such as ceiling fans, lights, and home security
systems near your router?

I suggest calling your provider.

lohit peesapati
lohit peesapati

No, none of the my other wireless products are close to the router, they are sufficiently far enough. I think I should call router customer care since it failed twice now, and the technicians my ISP sends me are pretty dumb. Anyway thank you 🙂

Mike G
Mike G

Excellent.

Aj

Hi Kimberly, I see that lot of people have gotten a solution to their problem regarding WiFi dropping issues and I would like to check on the same issue. I use a Dell XPS 13 Laptop and since 1 month I am facing the WiFi dropping and it gets disconnected automatically and I need to reconnect to enable WiFi. Could you provide me a solution for this? I got this Lappy a couple of months back..immediate response is appreciated.

Kimberly Alt
Admin
Kimberly Alt

Hi Aj, have you called your Internet provider or Dell to see if there are common issues with your devices connecting? I suggest asking your Internet provider what your connection settings should be set to so you know you have them correct as well.

Jennifer
Jennifer

Thank you so much! I was ready to bring the techies in and was fully convinced my computer was a lost cause, but was confused as to why it was just one specific router that my computer was having trouble communicating with while nobody else seemed to have trouble with this router. The first tip cleared up all my Comcast issues immediately. You’re awesome!

Kimberly Alt
Admin
Kimberly Alt

Happy to hear this solved your problem Jennifer! We think you’re awesome too ;).

Ajmal Poya
Ajmal Poya

Dear whoever wrote this article, it is great. However, I want to be specific and would like your opinion on this: Recently I purchased a Dell Desktop Optiplex 9020 Mid 2013 model. I bought a PCI WIFI adapter and connected it to the mother board. I had WiFi for about 4-5 hours and then the wireless just dropped and disappeared.
Now, I only can use WiFi for 2-3 minutes upon PC’s restart and then the WiFi disconnects and the PCI hardware even disappears from the list on the Device Manager. I thought it was the problem with the card, but tried two different PCI cards: TP-Link and D-Link and the same thing happened to both.
I wonder whether this is a software bug or something to do with the motherboard.
Thank you.

Kimberly Alt
Admin
Kimberly Alt

It sounds like it is something with your computer. I suggest contacting Dell directly and asking if others have had this type of issue. If it’s a new computer you shouldn’t be having these types of issues.

Al Duchaney
Al Duchaney

I appreciate the idea. I am going to take things up with Comcast as I suspect their home security router may be causing interference after coexisting with my Linksys for a couple of years now.

Toad
Toad

Hi,
For the last couple of days my WiFi signal has been dropping out a lot. This can be anywhere from every hour to every couple of minutes. When the connection goes I cannot see my specific signal however sometimes I can see other signals from neighbors’ routers. I have made a few changes to my machine over the last couple of days, I have installed Virtual box, which could have made changes to my network settings and have also enabled Visualization in the BIOS. My PC is the only device suffering from this issue so it has to be isolated to my device.
Any ideas?
Thank you in advance.

Al Duchaney
Al Duchaney

My issue is that wireless works fine until about 5 or 6 pm Eastern Time and then only wired devices can access the Internet. The Androids (2) and iPad are all connected to the router, but have no access to the internet. This has happened 3 evenings in a row.

Kimberly Alt
Admin
Kimberly Alt

I’m assuming you’re using your home/personal Internet. Not a public connection. I suggest changing your Internet connection password. It’s possible that someone else has hacked into it and is using your connection. 5/6pm is a common time for people to get home from work so it could be that someone is using your connection to use up a lot of your bandwidth (ie playing games online, streaming movies, etc.).

Dr. Melissa
Dr. Melissa

This article ROCKS!!! The first two things totally fixed the issues I was having, even after 2 different techies couldn’t figure out the issue. Definitely had channel issues with other multiple signals around my office, plus my computer (Dell PC) was indeed shutting down the wireless cards to save energy. Once I change those two settings, it’s been smooth sailing! Thanks a million Alex 🙂

Kimberly Alt
Admin
Kimberly Alt

So glad this article was helpful to you! I will be sure to pass the news onto Alex!

gary
gary

I apologize for the typos in my previous post. I’ll restate my question:
I use my Verizon Wireless Hotspot feature on my cell phone to provide Internet service to two computers at home. (No router is involved.) My Lenovo laptop works flawlessly with the hotspot feature. My HP Pavilion desktop with Windows 7 Ultimate, however, has trouble loading pages. Sometimes pages load completely, yet other times the loading times out. (My Network and Sharing Center says I have a connection with good send and receive activity per an HP technician. After remote accessing my computer, HP couldn’t find the problem and said I must have some software conflict. HP would like me to do a system restore to take me back to the original software load. I’d rather not do that since I’d have to re-load a lot of software including an old version of Quicken in XP mode (which I plan to update eventually). Any suggestions come to mind to get better browsing performance on my desktop?
Thanks.

gary
gary

I’m using my Verizon Mobile Hotspot Feature to provide Internet service at home. My Lenovo laptop works flawlessly with my HP Pavilion desktop with Windows 7 Ultimate. However, I have trouble loading pages. Sometimes pages load completely, other times the loading times out. After remote accessing my computer, HP couldn’t find the problem and said I must have some software conflict and they want me to do a system restore to take me back to the original software load. I’d rather not do that since I’d have to re-load a lot of software. Any suggestions come to mind to get better browsing performance on my desktop?
Thanks.

James
James

Help! The Internet for my laptop drops. When it drops, I can connect to my wifi right away though. Like I said, it’s only one laptop and it’s really annoying because it happens so much even though I can connect back straight away, thanks.

Kimberly Alt
Admin
Kimberly Alt

Sometimes this happens because of your power settings.
Try this: Tight click on desktop -> Personalize -> Power Saver -> Change Power Settings -> (Balanced) Change Plan Settings -> Change Advanced Power Settings -> Wireless Adapter Settings -> Power Saving Mode -> Change both (On Batteries and Plugged In) to Maximum Performance.

James
James

Thanks for the help Kimberly, but it was already on that, do you have any other suggestions please?

Kimberly Alt
Admin
Kimberly Alt

Hmmm, what type of laptop are you using James?

James
James

A Toshiba Satellite c855 2ET.

Kimberly Alt
Admin
Kimberly Alt

Have you updated your wireless driver?

James
James

Yes I have now thanks, sorry for the late reply. I can’t seem to get any 5GHz connection on the same laptop. Do you have any idea as to why this is, Kimberly?

Kimberly Alt
Admin
Kimberly Alt

Unfortunately, I’m out of ideas James. Hopefully someone in the We Rock Your Web community will see you comment and have a solution. Sorry I can’t be more help to you.

Kathy
Kathy

Help! Our internet is repeatedly dropping its connection. We have Comcast and primarily use Mac products (Comcast seems to think the Mac is to blame). Several years ago, we had the same symptoms with our internet connection. After a month of troubleshooting (replacing router, replacing modem, replacing new modem) Comcast checked the IP lease. It turned out the issue was that all along. Jump forward and we’re experiencing the same symptoms. I’ve moved up the Comcast chain to tier 2 support and have spoken to their wifi team. No help from anyone so far. The modem was replaced today; Internet is down yet again. The most recent phone call with Comcast resulted in “the new modem must be bad”. I am to exchange it at my local Comcast tomorrow. I have asked repeatedly to have the IP lease reviewed. So far, I’ve not spoken with anyone who’s able (capable, perhaps) to do so. So, my question: Is there a way for me to view the IP lease? Any and all help you can provide will be very, very appreciated. Thank you.

Kimberly Alt
Admin
Kimberly Alt

How to renew IP lease on Mac:
Click on your network/wireless icon (top right) > Open Network Preferences > Advanced button (bottom right) > TCP/IP tab > click on “Renew DCHP Lease”

gisela
gisela

Oh my goodness this works. Thank you. I just got a new Netgear router, wndr4300, last month and have had nothing but problems. One call to Netgear service and still did not fix the issue. Called them again yesterday and the tech demanded that I get a receipt to prove I bought this router last month. What’s the purpose then of filing a warranty card out?
Netgear was of no help. I should not have to search the Internet for correcting a router.

I followed a few of your steps. Changed the wireless power setting, the fragmentation change, and the cts/rts theshold.

My question is where do I find where to change the beacon interval from 100 to 50 in Netgear Genie? Would that be the same as transmit power control which is set at 100% in Netgear Genie?

Thank you for this information and I hope you answer my question.

Kimberly Alt
Admin
Kimberly Alt

I suggest checking out this article to change your beacon interval. If this does not work please let me know and we will find a solution for you!
http://documentation.netgear.com/wg602v4/enu/202-10279-01/WG602v4_RM-6-7.html

anonymous
anonymous

Amazing, thank you so much! Found this page, then went to the Linksys help website for a few more tips on changing the channels of my dual router (i.e. using 20 MHz for channel width because I live in a crowded neighborhood). So far, so good! This problem has plagued us for almost a year! What a relief.

Kimberly Alt
Admin
Kimberly Alt

Wow a whole year?! Thank goodness you’ve gotten it fixed! Glad we could help you out!

mentalworx
mentalworx

This site looks promising.
My laptop (Win 7) has no problem connecting to, and staying on, wifi. It never gets switched off (I was moving around the house with it until recently). iPhone and Kindle Fire also fine. However my resurrected desktop computer (Vista) will not stay connected. I tried updating drivers – they seem to be up to date already.
I suspect changing the channel won’t help – am I right? I’ve tried the power cycling. I will go through your list tonight, but just wondered what you would suggest, with some devices connecting, but not this one? Many thanks.

angiefuz
angiefuz

worked for me!

Kerry
Kerry

I have been enjoying smart Tv through wireless for some time but I turned off the router, PC and TV’s when I went overseas for 2 months. When I returned, the wireless started PK on the TV’s but kept dropping out. I tried all the changes recommended but the problem remained. I then bought a new modem but again, the problem continues. The wireless connection seems to be OK with tablets and notebooks but problems occur with the TV’s. Anyone have any ideas on what this could be?

Josh
Josh

I was having the problem of when I was trying to play games online my linksys would drop the connection every once and a while. I have a wireless card attached to my computer and it has always worked great. Then the day I found this site it was dropping my connection every 3 minutes. So what I did is just change the channel and viola it fixed everything. Thank you for posting that to the top it worked wonders and have not had a connection drop at all for the past three days.

Kimberly Alt
Admin
Kimberly Alt

Thanks for posting about how you solved your problem Josh! I’m sure it will help others as well.

hashem
hashem

This web site seems to be promising. I have bought tpl link TL-WR941ND and wanted to set it as access point. I read a couple of instruction on the internet and it says that I should turn off the dchp and set a static ip. Now I don’t know the reason for that. Besides I couldn’t change my ip address. Any way I left it alone with the dchp on. Now when I connect all computers in the computer lab some of them seems to have connection drop after a while and then reconnects again. I wondered what the problem could be? I appreciate if you could help me. My primary router is both a modem and router.

Marc
Marc

I have a netgear wndr3800 flashed to gargoyle. My problem is every 3-4 days my 2.4ghz drops but my 5ghz is active and running. Also, my wired connections are good. Whenever my 2.4 drops I have to reboot my router in order to get the 2.4 back. I’m wondering if it’s the 2.4 channel being set at channel 11 and interfering with other routers around my area. I have my dhcp lease set to 24hrs. I’ve also tried to set the channel at 6 but it seemed to get worst. What other channel could I try? Please help

Andrew
Andrew

Hi, I’m not sure if you covered this problem which I have.

With DHCP automatically assigned, my router gives out really odd addresses. Not all the time, but every now and then. For example, my iOS device today has the address 169.254.178.98

These sorts of addresses come up every now and then and make sure that I won’t be able to connect.

What causes this, and how do I prevent it? Thanks

TA

The 169 IP is a default Windows IP generally. So this would be most likely be an issue with a software blocking you out. Start trouble shooting to see anti virus and firewall programs by disabling them. Also check for malware by running malware bytes. Make sure your device drivers are up to date like stated in the above article.

Dave Andrewws
Dave Andrewws

This feature is no longer on Chrome.

Guest
Guest

I almost hate to admit this, but we have so many wireless gadgets in our home that we need several components to keep everything running smoothly. We even have our own server for backing up data, which also happens to be wireless. While the functionality of wireless gadgets is wonderful, it can also become problematic from time to time, especially when a new gadget is added to the network.

We’ve found that the best way to prevent your wireless connection from dropping, due to the introduction of a new wireless device, is to manually setup the wireless connection on the new gadget. This will help prevent the gadget from stealing the IP address of other devices. While it can certainly take more time, it’s much easier than trying to find out which address has been stolen or wondering why your device that worked yesterday isn’t working today.

Hopefully has technology gets better, it will be easier for wireless devices to connect flawlessly, no matter how many devices you might have. Because, the way things are going, everything will need a wireless connection; even our toilets will need to send messages to our doctors wirelessly. Don’t believe it? Just wait and see.

Guest
Guest

I do love the convenience of a wireless connection. The problem is that we are all a little spoiled. The better the technology that comes out, the more reliant we become on it, or at least I know I do. For instance, my first computer had a monitor that I could have used for bench pressing and easily developed some pretty tone arms. It had a floppy drive and I believe the most current thing on it was the smaller version of the floppy drive. It was not the first computer I used, but it was the first one I owned. I had dial up and an AOL account. I thought it was the coolest thing ever!

Now, I have a laptop that I can toss in my backpack and take anywhere. Everything in my house it hooked up to the wireless router, including my television, which has its own aps pre-installed. We certainly have come a long way!

The only thing is that once we get used to these things, we can’t remember how to live without them. I mean, when my old wireless router was having problems and I actually had to connect using a cord you would have thought someone stole an appendage. Anyhow, thanks for the great article that served as a reminder to me of how to do some basic troubleshooting!

Guest
Guest

When I bought my first router, I went as cheap as possible. To me it was just a standard piece of equipment. I was new to this kind of thing, so I really had no idea what I was getting into. At this moment, I still could not tell you which router is the best type to get or the details of range. That is because I do not study these things out of interest. I study them when I need to buy them. My current router ( a Linksy’s router by the way) rocks so I do not worry about the info needed to upgrade at this point. But that was not always the case.

I bought routers the way a non-artist buys paper. Quality did not seem to be something to worry about. After year or so of dropped connections, lots of cussing, and my broadband starting to seem more like dial up, I finally did my research and invested in a decent router. It was well worth it. While I am still not the router guru, I know that my first couple of routers never would have handled all that mine does now. I think of it the same way as I do when I add something to my vehicle. If the motor is struggling now, an additional workload is not going to make things any better.

Guest
Guest

This is a great article. Even the comments offer some very real advice and potential reasons for losing your Internet connection. There is just one more I wanted to add that may seem a bit extreme.

I live in the midwest area of the United States. Lately, Mother Nature has taken to doing some interesting things around here and they have had an impact I never expected to see though it is based on an idea that I have always considered.

If you were never losing your wireless connection before you experienced some really crazy weather in your area, and now you are losing your wireless connection, it may have to do with the static electricity generated by the weather. I know that my own devices have all been impacted by this. Even my electronic panel on my stove has not worked since the first storm we had. A few of my friends have vehicles that will not even start anymore or even try to start since the storm.

I know there are some lengthy scientific terms to describe what is going on, but I don’t know those terms. I just know that electronic devices have been severely impacted by the weather and that is a cause for losing my wireless connection at my house.

Guest
Guest

I’m happy that this isn’t something I deal with on a regular basis. In fact, I don’t think the wireless connection has ever dropped on the computer I currently own. However, I do have a small home, but our router can actually be detected several yards from our home, which is nice should we ever decide to move into a bigger home.

Now, my video game consoles are another story. I have had so many problems with getting all my consoles to work in harmony. Throw in several more gadgets that access our wireless network and it’s enough to make you scream. What I hate the most though are those gadgets that immediately seek out the network and then steal the IP address of another device. Then when you go to use the other device, you have to do everything all over again.

I do love these suggestions though. I think anyone who has been frustrated with their connection dropping should be able to find the source of the problem by using this article. It just takes a bit of patience and trial and error until you get it right.

Guest
Guest

This is something I had a major issue with when we had a surround sound system that had a wireless speaker. Any time we had the system on, it would completely knock out the wireless on my laptop. I have also had my router mess up and have needed to restart it, but it was a quick fix. This resource covers so many possible problems. I think one of the biggest problems people encounter in today’s world is the mass of devices that are fighting for wireless connections. Each time you add a wireless device, it can be nightmare to make sure the new device doesn’t try to steal the IP address of another device.

Setting up my first Kindle proved to be a nightmare just because the device was being stubborn. In most cases, you just have to keep tinkering with your connection until you discover the problem. This would be a great resource for people to print out so that they can run through the steps and troubleshoot the problem on their own without having to call in an expensive professional. The key is to print it out though, because if your wireless connection isn’t working, you may not have another computer to access the information on.

Guest
Guest

I know that some people have a problem understanding how wireless work and because of this, they often end up putting the router in an area that is pleasing to the eye rather than in an area where the router can serve the household best. They might also rely on shoddy materials rather than the materials that perform the best. Because of this, it is common to lose the signal.

First off, don’t buy the cheapest router your can find. Make sure the router has the range that you need for your home. Then place it in an area where it can serve your home best, away from other wireless devices that might interfere with the router. Make sure your cords are securely connected to the router and other devices and that your children and pets do not have access to these cords. (A dog destroyed my network while having a snack made up of wires.)

Allow all the devices you need on your network and black access from outside devices. Whether you like your neighbors or not, if you only allow three devices on your network and they are one of the three on, you may not be able to access your own network.

Guest
Guest

Thank you very much for a very thorough article. There is just one thing you did not point out and that is that a decent router makes all the difference. I know because I am one of those people who does not like to spend money. I have tried the cheap routers and without fail, something always goes wrong with them. Since I probably spend 80% of my waking hours on the Internet, it did not take me long to figure out where I was going wrong. You can’t buy a cheap router and think that you are going to be able to stay connected out in the backyard or something.

When you buy a router, take a good look at your house and try to figure out where you want to be using your laptop. If you have been sitting at the kitchen table but really want to be sitting at the picnic table outside, then buy a router that allows you to do that. It is not just going to allow for you to have a signal where you want it, but it is probably going to last quite a bit longer than you are used to a router lasting. It is a case of spending more money upfront so you can spend less money down the road. Then if you still have issues, try all the helpful info given in this article.

Guest
Guest

In my house, when I have lost my wireless connection it has come down to a couple of really simple things. I used to panic when I would lose my connection because it usually happens when I am in the middle of doing something important, like a huge assignment that I already spent hours on. Today, I just try to go with the common problems and when all else fails, I find myself coming to a site like this that gives me the step by step details. Thanks very much for that!

We just had some huge storms go through here and I had a moment of panic because over the weekend I lost my connection several times, even after the storms had passed. However, I have found that nine time out of ten, if I just shut everything down and start it back up again, things seem to set themselves right. However, there is one issue that many people might not know about if they are new to laptops.

When you do updates for your router, you may have to plug your laptop into the router with the Ethernet cord. I have no idea why, but this seems to be the only way it will update properly. If you don’t do this, you could lose your wireless connection on a regular basis. Again, it’s something simple.

Guest
Guest

I know it sound stupid, but you really have to start with the basics. I have actually seen people spend hours trying to figure out a tech problem they thought was never going to get fixed, only to find out that one of their cords had been unplugged by a curious cat or something similar. So my suggestions is; start simple.

If everything is plugged in as it should be and all the right lights are flashing, try resetting everything. Shut your computer down, as well as your router. Let it stay shutdown for about a minute or so. Then restart everything. In fact do this with all your wireless devices to see if you are getting interference from one of them. When you turn things back on, just turn on your router and laptop. If you have a device like a television that stores power, you may even want to unplug it.

With only your router and computer on, try to get online and stay online. Then, one by one, turn your other devices back on and connect them. If one of them comes on and you lose your connection, you may have found the problem. It may something as simple as having too many devices on. I know I had to reset my router to allow more devices when I bought a smart TV.

Guest
Guest

I have a few friends who constantly have problems with their wireless connection. I can’t even take my laptop over there and get on their network because it is just too frustrating to deal with. I also don’t want to waste my time troubleshooting it for them. I am not an IT person and with my luck, I might end up making the issue worse. But, the one thing I always tell them is that you need to have a decent router. There just isn’t any way around it. I understand that people want to save money, but sometimes you get what you pay for. If you’re going to buy the cheapest router you can find, you’re going to get the cheapest service from it. There isn’t any way around it.

The other thing is that sometimes you just need to reset your router. You can do this with the reset button, but I find that in the end, I always have to actually unplug it and let is sit for a minute. I know you probably only have to let it sit for 30 seconds, but I like to be sure.

Buy a wireless router. Make sure you aren’t sitting right on top of your cordless phone or something. Use the tips in the article. They work.

Guest
Guest

I am a penny pincher. I don’t like to spend money if I don’t have to. I don’t hoard it. I just don’t want to pay for more than what I need. That included things like a decent router up until a couple of years ago when I bought a whole new system. Before I ever bought one I had the router that the phone company gives you. It sucked. And I had to pay more for that generic router than a new one because I got charged for it every month.

When I finally broke down and bought decent router I was amazed at how well it worked. I never lost my signal. I could walk away for as long as I wanted to and not worry about losing work or anything to the Internet connection. Most importantly, I didn’t have to immediately save everything to Word as I was working on it. I could work right in templates and not worry that something was going to happen to my connection and lose all my work in the process.

I really thought all routers were the same up until this point. When I realized how simple the fix was, I was kicking myself for not doing it sooner.

You already have some great trouble shooting information here. I just wanted to add how important it is to have a decent router if you happen to need to be online a lot.

Guest
Guest

As someone who works online, losing my wireless connection is something that can ruin my whole day, especially if it happens more than once during the day. If I am in the middle of a job and I lose all my work just because my connection fails, it isn’t just lot time for me, but lost money as well. I support my family by working online so this is just unacceptable.

I very rarely have any problems with my router or anything like that, but I did have a horrible experience with a satellite Internet provider. I only used them for about a year and that was only because there was no other option where I was at. I don’t care how nice it was out, at some point I would lose my connection. And when I would call them to complain, they would just say there must be a storm or strong winds somewhere and they were interfering with the connection. I never once got reimbursed for the loss of service and I found that the customer service providers didn’t really care and were actually quite rude. Their favorite response seemed to be that I should expect something like that since the weather can have such a large impact and how the service worked.

Guest
Guest

When I came to this article I actually thought that it was going to be about signals on cell phones. I have no idea why. But, there is some great information on here so it was worth the time. While this information takes you step by step through technical processes, there are also some really simple things you can do to improve your wireless connection.

If you have a cordless phone or other electronic or wireless devices, they could be interfering with your signal. I found this out through experience. My cordless phone was plugged in near my router for obvious reasons. What I didn’t know was that it was interfering with the wireless signal for my network.

Something else you might want to think about is how you have your router set up. At one point, I had mine set up so that only three devices could be online at a time. Since there are only two of us that live in this house, this seemed reasonable, unless I want to listen to Pandora on the TV while I work online and my son wants to use XBox live while getting tips from his laptop.

Mark
Mark

Gosh all these ways to try and fix it and for me it was as simple as going to “manage wireless networks” by searching for those words in the Windows search box (Start Menu), double-clicking on your router code in the list below and ticking the 3rd box down at the bottom that says “connect even if the network is not broadcasting its name.” Do not untick the top one that says “connect automatically when this network is in range” – leave it as it is so you have both boxes ticked.

I was tearing my hair out with how many times I lost connection in a day. Even if I opened an email I got cut offline and had to reset my wireless router. I couldn’t watch youtube videos because it would cut off in seconds of loading the video and I couldn’t browse the web without being cut offline every few seconds. I put up with it for months and I fixed it myself today so yeah I’m happy and came here to share it and see if it also helps others.

Happy!
Happy!

Hi most awesome one!

For 3 days straight I’ve been feeling helpless because of my wifi connection. I restored Windows 8.1 back to Windows 8 thinking that it would solve the problem of not being able to connect. I called my internet provider but they can’t give me a solution for it. I did uninstall and what not my WAN driver but to no avail. I came across this awesome article on my phone and it saved the day! THANK YOU VERY MUCH! You have no idea how happy I am:) My notebook’s new and I thought it’s going to be useless one that fast. THANK YOU!! This post deserves to be shared all over the internet!:)

xx

Saroj Primlani
Saroj Primlani

You rock,
I have been struggling with this for a couple of days as this has just started. I have been researching this on the web and have even tried my router’s tech support without any help. They appeared not to understand my issue. Just following your directions by making the small change to the mtu value did it. You are cool

Kimberly Alt
Admin
Kimberly Alt

Happy to hear it worked for you Saroj! Thanks for reading and commenting! 🙂
-Kimberly

Scott
Scott

Hi,

I’ve got a Linksys Wireless-G WRT54GP2 Router with Wired and Wireless connections. I work on it all day with other wired (PD) and wireless (iPhone, iPad, etc..) devices connected at the same time without any problems. As soon as my son comes home from university and starts up his HP Laptop (Windows8 ) which connects wirelessly the network becomes very unstable. It starts the minute he boots up. On the wired PC’s the network will just drop out (IE. Exclamation mark appears in the network task bar item). It fixes itself usually within 5 or 10 seconds, but will happen again from time to time at no set frequency. It can work for an hour or more with all devices working. What should I look for on the laptop that could be causing this instability?

Cheers.

Kimberly Alt
Admin
Kimberly Alt

Hi Scott, thanks for reading and commenting. Try running antivirus software. Is your laptop Windows or Mac and what utility is it using to connect to the network?

-Kimberly

Tony
Tony

I have a Dell Studion XPS laptop with Window 7 Ultimate. I use Charter for Internet at 30mbps and I just bought a Netgear Nighthawk Wireless router because I got those messages. It did not work. Now I get Netgear has lost connection. I also use this computer at work and have never had the issue of the gateway being lost. Any ideas on how to fix this issue? Any chance it could be Charter?

Kimberly Alt
Admin
Kimberly Alt

Hmm this is a tricky one Tony. If you’ve tried multiple routers I’m guessing it’s probably not the router that’s the issue. Probably a configuration problem or the ISP. I would suggest contacting Charter directly for support. Sorry I can’t be of further assistance.

-Kimberly

Paul Winslow
Paul Winslow

I have four machines on my network. Three work well but I started having trouble with one machine. I was unable to connect with Chrome or Firefox. Explorer worked but I’d go to one site and when I entered a URL for another site I had to manually connect to my duel band Linksys router again. I did a factory reset to my desktop computer (I’m using Windows 8) hoping that the problem would go away. No such luck!! I was able to get on the internet using Chrome, Firefox, or Explorer. But again it would be a one time thing and I’d have to connect to the router manually and it would work again only to repeat the cycle.

By the way the article above is interesting. I haven’t tried everything, yet. My Linksys E1200 router doesn’t allow me to make adjustments.

Kimberly Alt
Admin
Kimberly Alt

Hi Paul, what kind of IP address is DHCP assigning to your router? Is it the same one assigned to the rest of your machines, or is it an internal IP (for example, one that starts with 169.)? Lastly, when you say you connect to the router manually, do you mean you specify a static IP address, or do you mean you are connecting via broadband cable instead of wireless?

-Kimberly

Genoveva Bozhilova
Genoveva Bozhilova

Hello, just came across this website and I think the advice is great.

My problem is that every now and then, let’s say every 3-4 hours, my Wi-Fi connection switches off and I need to put the security key again in order to switch on again.

I have changed the channel, checked if there was any power management issues, restarted the router to its default settings, power cycled the hardware but doesn’t seem to have sorted out the problem.

Has anyone experienced that?

Any advice would be very much appreciated, thank you.

Genoveva

Kimberly Alt
Admin
Kimberly Alt

Hi Genoveva, thanks for reading and commenting. Here’s a solution that might help if you’re using Chrome. If you aren’t using Chrome please let me know.

*
Open Chrome and type chrome://flags/ and hit enter.
*
Scroll down and find “Instant Extended API“. Most likely it would be enabled in your system.
*
Disable it from drop down.
*
Restart Chrome and problem should go away.

Hope to hear positive news!

-Kimberly

Dave
Dave

I got tired of screwing aroud with it so at $120 a month for internet I called and told them to get out and fix it-coming tommorow

Bob

Try changing the channel number, that worked for me.

Amber
Amber

I’m so glad I found this article! From what I’ve read it looks like this will actually help me with the continuous disconnection from my TWC wireless router. However, I am not very computer savvy and was hoping you wouldn’t mind giving me some directions on how to change my channel in my settings and what to change them to? I read a comment about unchecking the “Allow the computer to turn off this device to save power” in Power Management which I’ve done but I want to make sure this problem is resolved once and for all with the tips you provided. Any help would be appreciated! You can email a reply if needed. I’m running a Windows 7 on Gateway with an Ubee router through TWC. Thank you!!

Kimberly Alt
Admin
Kimberly Alt

Hi Amber, we’ve got a section dedicated directly to the Time Warner Cable router issues. (I’ve copied and pasted it here below.) The section in bold will tell you how to change your channel and as for which channel to change it to that can vary. As written below, try setting the channel to a higher one, but if that doesn’t work you’ll have to just do a trial and error until you find a channel that works for you.

We’ve been getting this question from Time Warner’s Road Runner customers in particular, so we’ve decided to post it at the top of this article in case it saves anyone time. The symptoms are a wireless connection that literally will drop out quickly for seconds at a time. If your cell phone (iPhone) is on the same network, the battery will drain super quickly because of the phone switching to 3G every time the connection drops. Here’s a tip that can get your wireless connection from dropping out repeatedly. If you are using a router (particularly a dual band router), you’ll want to go into the wireless settings (usually under “setup”), and specify a channel. Try using a different channel than the default, and make this settings for both of your bands (2.4Ghz and 5Ghz) if you’re using a dual bound router. Definitely do not use the “auto” setting. From our troubleshooting it appears that this is the main culprit. Try setting a higher channel, and if that doesn’t work, try different channels. It’s very possible that there are enough networks in your immediate area on the same channel that they’re conflicting with each other.

As you can see, many of our readers have had success with this solution and I hope you will be one of them as well. Please let me know if this does not work for you. I will be sure to find you a solution so we get this fixed! Thank you for reading and commenting.

-Kimberly

Denis
Denis

I have an ASUS router, it drops at every 5 seconds, I tried the “ipconfig” thing but no result. What should I do?

Kimberly Alt
Admin
Kimberly Alt

Hey Denis, have you reset your router to factory settings? Walk me through everything you’ve done so I don’t tell you to do something that already hasn’t worked. That way we save you time! 🙂

-Kimberly

Rafael
Rafael

Thanks a lot! Very complete report.

Kimberly Alt
Admin
Kimberly Alt

Happy to hear it helped you Rafael! Thanks for reading and commenting!

-Kimberly

Tashina
Tashina

Thank you so much, changing the channel worked amazingly for me. I have a Belkin router by the way and it was so simple and easy to change everything. Thank you again.

Kimberly Alt
Admin
Kimberly Alt

Glad it worked for you Tashina! Thanks for reading and commenting!

-Kimberly

Adam
Adam

I have been using an HP laptop as a range extender using connectify, and HP was always dropping the connection (Limited access), I had this problem over 2 years.

Then I skimmed this topic, and the comments (the most important), I found one which his problem was solved this one: (Submitted by Emilee (not verified) on January 9, 2014 – 4:01am.)

I found my solution there!! (Device Manager then expanded Network Adapters > double clicked on my network and found that Allow this computer to turn off this device to save power box was checked so I unchecked that box)

Thank you very much for allowing people to comment in your page! Without forcing them to connect to their social accounts, or to register in your site!

(In other websites) :I always want to say my opinion, but they always want to register or to connect!

One of the best sites!!!

Kimberly Alt
Admin
Kimberly Alt

Adam, thank you so much for your kind words. I cannot agree more with the point you made about connecting your social media account or signing into the site. That deters me completely! I don’t want anything to post to my Facebook or end up getting tons of emails I don’t care about. We’re big believers in readers and commenters helping one another on our site. Thanks again for reading and commenting and I’m glad your problem was fixed!

-Kimberly

Lisa
Lisa

My Dell was set to power off the card to save power (not anymore! Thanks for the quick fix!

Kimberly Alt
Admin
Kimberly Alt

Glad we could help Lisa! Thanks for reading and commenting!

-Kimberly

Emilee
Emilee

I was losing wireless signal every 30 seconds or so even in the middle of searching for a solution and when I found this forum, I changed the channel and immediately my signal stayed on the entire time. I found the System password on the other side of the adapter that the yellow sticker is on (printed directly onto the box but it was labeled Device Access Code and not system password as it asks for. But i also noticed that when I turned off the computer the light on my wireless adapter turned off so I also checked the wireless power settings for computer as well. For Windows 7 I just clicked on the start menu icon (lower left corner) and typed Device Manager then expanded Network Adapters > double clicked on my network and found that Allow this computer to turn off this device to save power box was checked so I unchecked that box as well. I have had a solid signal this whole time. I am ever so grateful that there is a solution!!!

Kimberly Alt
Admin
Kimberly Alt

Hey Emilee, thanks for reading and posting what you did to fix your problem. Every bit of information we can give to our reader helps them out even more! Thanks again!

-Kimberly

Sarah
Sarah

Just bought a new linksys router and now about 15x a day I lose internet connection, Says no internet connection but yet says connected but isnt and I keep having to disconnect and then connect

Katherine
Katherine

My connection speed been getting steadily slower and then started dropping out although, again with increasing frequency. Super frustrating.

Changed the channels and now the speed is fabulous (and actually more like what I pay for! ). And so far so good. .no drop outs….

THANK YOU
THANK YOU

Kimberly Alt
Admin
Kimberly Alt

So glad it worked for you Katherine! It’s frustrating not getting the speed you pay for!

david
david

It worked like a charm for me. Weird.

sawan gupta
sawan gupta

Thanx…setting the channel worked for me…

Stephen
Stephen

Changing the channel on my router appears to have fixed what was a really annoying issue with wireless disconnections. Thanks!

Carl
Carl

Channel change solved all issues!

Jamesn
Jamesn

Changing the channel my router was on worked for me!

jason
jason

It saved my day!!! Thanks!

PatrickBardales
PatrickBardales

When I start my laptop, it takes a while for it to get connected. When I try to access the internet (when it is supposedly connected), it drops again and I have to wait for it to connect and guess when I am able to start surfing the web or using online tools. As you may have guessed, I am using a wireless connection.

rbb

THANKS!!! After months of my computer regularly dropping the wireless connection, and fruitless research on other web sites, I found your webpage. The simple fix entitled “Check your wireless power settings” for Windows XP worked perfectly. My major chronic problem was easily solved. You’re terrific.

TY

Had an issue with the auto channels, changed the channels and everything is working fine! Keep up the awesome help!

andrew P
andrew P

I had this problem. Tried setting new network name (SSID) and settings on router, which is a good idea and often works, but didn’t for me in this case.

Discovered the cordless phone on the shelf 1 meter above the router also uses 2.5 GHz. So added a 0.05mm thick copper sheet between the two from an art suppliers and everything is cured. Try using a thick layer of aluminum kitchen foil if you just want to experiment.

Jasper
Jasper

Setting my router to a specific channel might have fixed it for me. Thanks for that. Never stop helping people, please.

Susan
Susan

Thank you for the help… my problem was that the internet connection was shut off to save power. Thank you!

Ward
Ward

Rebooting everything in order helped me fix this issue. Thanks.

Ahmad
Ahmad

Using the first suggestion on this article did wonders for my wireless network. I hope it continues! Thank you very much!

Ryan N
Ryan N

Worked with getting the speed up a few hundred kp/s on my USB adapter but not my Laptops default adapter.

Mike
Mike

This happens when my router is in 300 Mbps 2.4 GHz N mode. Reducing to 140 Mbps solved the problem.

Parnetheus
Parnetheus

Thanks for this! I share my internet connection from my 2008 Apple iMac to other devices. With my 2009 white MacBook I connect via WiFi. It ALWAYS DROPS.

I just changed my channel (to a lower one as I was always using the highest one 11) and my MacBook just reconnected!

a web rocker
a web rocker

I’ve been living with the drops and finally got tired of it. The first suggestion of specifying a channel for my wireless signal did the trick. Thank you. Great article all the way through.

Anonymous
Anonymous

I’ll try this again… I found a solution to my problem in the above, but because my problem was kinda unique (though I found the solution above, my problem’s “class”, or category, wasn’t specifically addressed, as far as I could see, therefore my urge, as a way of saying “Thank you!”, to put that category up explicitly). Anyway, I used a mildly derogatory term, so that may have been the reason for the problem. Another possible reason was the length — it was a very detailed set of instructions, and therefor a lengthy submission. Maybe I’ll try and delete the mildly derogatory term and see if that works.

Thanks, though, for AOTA (all of the above)!

Reb Rocker

Anonymous
Anonymous

Firstly, thanks to this site for providing the solution to my problem, which is unlike the problems of most of the commenting users here. I provide this feedback because there may be others who have the same problem and can profit from the solution that I arrived at.

I knew that the problem was not related to the router, because I just tap into, I do not control, the WiFi source (the router) where I live, yet the signal works just fine with my Dell desktop pc (Dell Dimension 9200 XPS) with a NETGEAR WN311B RangeMax Next Wireless-N adapter card that I installed. The problem was with my Dell Latitude D830 laptop – it would drop the signal CONSTANTLY! This is worse initially, every time I turn it on, as if the wiring or something works better once it all gets good and warmed up.

That is NOT the explanation, though, I’m pretty sure. The problem, I believe, is related to the fact that this laptop will not operate on a battery – in fact, it refused to recognize the new battery I bought for it, though it must be said that it is not an official Dell battery, but the charger/AC cord is, so maybe if I EITHER bought a Dell battery to be used with the Dell charger, OR, if I bought an off-brand charger to go with the off-brand battery, everything would work fine.

Moreover, the battery in the D830, though it works with the Dell charger, will NOT take a charge, and that, I’M SURE, is related to the problem of the constant drop of the signal, especially if the battery, after I have had it turned on for a spell, manages to take a minimal charge, even though the battery charger says that the charge is at 0%. So my hunch is that after the laptop has been turned on for 30-45 minutes, the battery has taken a bit of charge and therefore the signal drops are less frequent (but still frequent!).

The specific thing that I did to solve this problem can be found above, and is as follows: I went to Start >Settings > Control Panel and double-clicked on the “System” icon. You are probably a WUS, meaning that you do not use the Classic View, which is easier to navigate when repairs are in order/ troubleshooting is in the cards, so I suggest that you temporarily, at least, switch to Classic View, like so: right-click the process line at the bottom of the screen (or just right-click the Start button) and choose “Properties”. Click on the “Start menu” tab at the top of the small pop-up window if the pop-up window doesn’t automatically open on the “Start menu” tab. Tick the “Classic Start menu” option, then click first “Apply”, then “Ok”. Thereafter (left) click on the Start button and follow the instructions at the top of this (this one!) paragraph.

Once on the “System” icon of Control Panel, click the “Hardware” tab, then the “Device Manager” button. Find your WiFi adapter under “Network Adapters” (mine is an ‘Intel PRO/Wireless 3945ABG Network Connection’), right-click on it and choose “Properties”. Click on (assuming you have a similar Intel network card) the “Advanced” tab*** and notice the “Property” menu on the left side. Scroll down to “Power Management”, untick the “Default” value of the “Value” box, and then drag the selector all the way to the right (“Highest” value), which corresponds to Highest Performance value/ Minimum Battery Life value.

Click “OK”

Done! This will make all the difference, provided that you have set the battery power management settings to “Never” here:

Right-click on the desktop, choose the “Screen Saver” tab. Click on the “Power” button under “Monitor Power”. On the new pop-up window, choose the “Power Schemes” tab, then, under “Power schemes”, choose the value that prioritizes performance over battery life. I have Dell Quick Set installed, so I choose that under “Power schemes”. The Dell Quick Set power scheme has a dropdown menu that lets me choose the “Maximum performance” option. With the max performance option chosen, set ALL of the power management options below this option on the pop-up window in question to “Never”.

Click “Apply”, click “OK”, then click the next-higher hierarchy window’s “OK” button, and you are ready to go.

I went through the above procedure about 4 hours ago, and THERE HAS NOT BEEN A SINGLE SIGNAL DROP SINCE! This compared to my norm of about 100+ drops in the course of 4 hours!

The point to remember here is that THE LAPTOP BATTERY WILL NOT TAKE A CHARGE, so one has to run the laptop off the el-grid (through the battery charger), with a battery that “works” (lets the el-grid “juice” pass through it), even if it won’t take a charge. This impinges — somehow — on the power management.

Oh, I forgot to mention, in the same WiFi card pop-up window (see the paragraph immediately below), choose the last tab (“Power Management”) and UNTICK the hibernate (“Allow the computer to turn off this device to save power”) box!

ps: an EASIER way to access your Network Adapters card’s settings (remember, my card is the ‘Intel PRO/Wireless 3945ABG Network Connection’) is to just double-click on its icon down in the System Tray beside the clock, on the window that pops up, click the “General” tab (it will probably open on that tab), identify your relevant WiFi card if there are multiple cards, then click on “Configure”, which will take you to the “Advanced” tab at *** above (follow the instructions there). Good luck!

Anonymous
Anonymous

If this were happening to me, I’d probably have to change providers. I mean the situation that you describe sounds so frustrating, walking away from my computer and having the connection drop sounds like something from 1995 seriously. I hope that these situations are being worked out with customers quickly to find a solution for this.

Actually though, now that I’m thinking about it, I’d try to be more softhearted. I mean the cable company is just made up of people, and sometimes you have to be kind and patient so that they can fix whatever is wrong. However, because I do work from the computer so much, after I’ve given it some time, I would have to just cancel my service and go with a new provider in order to take care of the business I’d need to take care of.

I’m glad you have this article here for people. I’d try the steps you list before calling in a technician. If the steps still didn’t work, I’d call the technicians and then allow them however many times I could before I really had to do something else for the purposes of my work.

a web rocker
a web rocker

This is incorrect. Networking is nothing to do with your Internet Service Provider. The service you pay for from your ISP is just a broadband service which they will be providing. If you merely changed ISP, you would still experience the same issue as you will still have exactly the same set up.

john
john

As stated in the article, this is happening to Time Warner customers, in particular. Myself included. After connection repair, for about 30 seconds, accessing any webpage leads to TWC’s DNS error page. When the disconnection occurs, I can still access my files-erver and other computers/printers on the network, but not the internet.

What I did to fix the problem: Specified a static DNS server address in the router settings.

It’s not *just* a networking issue, (for some people) it’s Time Warner screwing around with their DNS servers. Typically when this happens, their Network Status page indicates that maintenance is being performed, and outages have been reported, coincidentally in my neighborhood. Before the fix, I noticed that the disconnections typically started around 9AM each day for 2-3 days. What a load of garbage from Time Warner and their crappy crappy service. I never thought I’d say this, but I actually miss AT&T’s DSL. It was less expensive and more reliable.

Just an FYI. For those TWC customers, try a static DNS address with the instructions given in the article.

della
della

Am on Time Warner at one home and NEVER experienced drops.

Am on AT&T at 2nd home and constantly experience drops.

Emily
Emily

Wanted to say thanks for the content of this page first of all. Kudos to the author. Secondly, I wanted to reply specifically to this post above regarding TWC’s horrible and extremely expensive “service”. That reply: I miss AT&T’s DSL too! LOL! So cheap and literally never had a problem with it, and it was never slow… and I am on the computer all the time, as well as other devices at the same time.

But, I was and have still been having this issue with the connection dropping, but only from my laptop and my printer (both HP products). My iPad and iPhone never drop the connection. Regardless of what channel my router sets itself to, or anything else. Now, I knew about the channel changing thing and change it… every time the connection drops. But why does it KEEP setting itself to “Auto”? That is frustrating. Also, if my computer has been on for a while, even in sleep mode, no matter what I do, the connection will refuse to work properly. I can shut it down, restart, try everything with no change. iPad and phone still work like a charm. I have to go to my modem and router and unplug them, wait, plug back in, wait, start computer, wait… for it to finally “catch”. Is this just my computer or something? Or should I try the static address thing? If you can’t tell already, I’m not a whiz with this stuff, but I’m not incompetent either. I can usually figure this kind of stuff out on my own but figured I’d reach out this time because this stupid issue is chipping down at my actual work time, since I work from home. Thanks in advance!

a web rocker
a web rocker

This solution worked for me. I have a D-Link 634M. I reset the router and configured the system to a dedicated channel and have not experienced any more channel drops today

a web rocker
a web rocker

Thank you so much for posting the Time Warner info right up top!

Over the last 3 months I’ve spent over 8 hours on the phone with TW tech support, 2 hours on-line chat, had 2 call-outs after the install, 3 different routers, and couldn’t keep a wi-fi connection up to any of my devices (2 phones, 2 tablets, 4 laptops, and a desktop w/ usb wi-fi adapter) for more than 90 seconds.

With your tip, I changed the router channel from Auto to a fixed channel and have had zero problems in the last 4 days. Thank you very, very much!

(Another hint: If you have an Android phone, use Wifi Analyzer to find an open channel. It’s very easy & free.)

a web rocker
a web rocker

Thanks so much!! you guys solved my wireless connection issue!!!!

Anonymous
Anonymous

In my house I have one laptop, a desktop with a wireless adapter, a tablet device, and my smart phone that all connect to my wireless router on a daily basis. Before I read this article, I would have major problems with all of these devices dropping the connection on a fairly regular but not consistent basis. It was one of the most frustrating problems I can imagine. Nothing bugs me more than browsing the internet and clicking on a link only to discover that my connection had been dropped and I would have to go through all kinds of gesticulations in order to get it reconnected again. Plus, I was never really sure if what I was doing was getting me connected again any faster or if it would just come back on its own.

What I did was manually change the channel that the wireless router broadcasts on and changed all my devices to pick up that channel specifically. Since I made that adjustment thanks to your article, I have not had a dropped connection since. I love it when things work the way they are supposed to!

Sajan
Sajan

I have the same problem and I’m interested to know how you managed to get your “devices” to pick up the specific channel. I have set my router to a specific channel, but not sure how to configure the devices (for example: configure my laptop or iPhone).

a web rocker
a web rocker

My PC disconnects from the internet first, then the home wifi seconds later within 20 minutes to an hour after being connected. It then shows that no connections are available at all when normally 10 are available. It then freezes the connection entirely and the only way to reconnect is to reboot the computer. All of the other devices in the house are not having any problems. Only this one PC. My OS is Windows7 and I have tried everything suggested in this forum with no luck. I should also add the the internal modem doesn’t work so I use a USB wireless adaptor. Please help!

Anonymous
Anonymous

A while back, I was having similar problems with my wireless connection dropping every time my laptop would go into its screen saver or into hibernation mode. I was able to help that problem by making a series of changes to my settings and ultimately purchasing a new router all together. However, I still have some pretty serious issues with my Android Smart Phone not staying connected when I try to connect to my WiFi in my house.

It seems like connecting initially is no problem, but for no reason at all it seems, that connection will drop in the middle of browsing the internet and ultimately the phone will try to revert to using its 4G connection to pull in data. This is not always a huge problem, but occasionally it will not pick up the 4G connection either and I have to close the browser or even reboot the entire phone.

If you have any advice on why this may be happening and how I can prevent it going forward, I would really appreciate it. I like the speed my WiFi connection offers.

Anonymous
Anonymous

A wireless connection can sometimes be a very fickle thing. Reading this article, I am reminded of a saying that I once reading on a message board. It goes something like this: technology is great and it works incredibly well, until it does not. I think that is a perfect summary to this article.

Wireless connections can seem like magic to many people. Heck, I am always amazed that I can get connected to the internet from almost anywhere I go. It is kind of crazy if you really think about. But it can be problematic for a number of reasons. Maybe the location can be causing problems. Sometimes even being near a lot of other connected devices can make things go haywire. There can be just too many electronics sharing the same bandwidth and some of the connections are not able to cope.

I think the article recognizes this when talking about the cell phone and the wireless router working on the same network. In that case, usually just simply switching the router channel (a great example of doing this is provided) will solve the problem.

BoboBianchi
BoboBianchi

Thank you for placing all these tips in one page.

Setting specific channel instead of “auto” on the router side resolved the connection issue I experienced. Setting “Channel Width” to “auto” gives better results than selecting 20 MHz.

I did not check all of the channels on the 2.4 GHz band, but on the PC side the connection always shows speed of 54Mbps (in the “Networking” tab of the Task Manager), while when on “auto channel selection” the speed was floating between 72 Mbps and 144 Mbps, but there were extremely big gaps in between relatively small packages.

Anonymous
Anonymous

If there’s one pet peeve that I have, it is losing my wireless connection. All of a sudden, it’s like I’m propelled back 10 or 15 years when I first starting using the web. I suddenly feel like I’m on a dial up connection and I just feel frustrated. I guess with the internet, we are so used to grabbing answers when we need them right away, that when we are stalled, we just can’t handle. Well, we can handle it. We just don’t want to. In many ways, it is definitely a feeling of entitlement.

I really appreciate that you gave me some simple tips that I can use on my own. Though I love using the Internet and cannot imagine life without it, I am not a techie or an electronics genius by any stretch of the imagination. With my connection dropping, I did kind of suspect that it had to do with my carrier, and I’m glad that I’m not the only one who experiences these issues. I think it might not be a bad idea to power cycle my hardware every week to maybe avoid the issue altogether?

Anonymous
Anonymous

To answer the basic question, there could be a lot of reasons why your wireless connection is dropping. Of course, if we leave the internet on and then walk away for an hour or so and then come back, it would natural to see that the session has timed out and you would be required to log back on. A dropped wireless connection is something which is happening frequently and causing you some grief and anguish!

The article here actually covers a great deal of material. If you are having this issue, I am quite sure that one of the solutions included will help solve your problem. The author is obviously very technically inclined and has provided this information in order to help us fix this issue with minimal down time.

I think that generally the author has the right approach. Personally, I would always prefer to start fixing a problem by checking all of the little simple things that might have been overlooked. Sometimes something as dumb as shutting everything down and unplugging all connections (and then restarting) can solve even the most frustrating of problems.

Debbie
Debbie

I have been all over the web trying to solve my issues and stumbled on to your site today. You have, by far, the clearest and most concise steps to solve this issue of anyone. I have tried several of your suggestions and hope that my problem has disappeared.

Thank you so much.

a web rocker
a web rocker

My problem was the Power Cycle, very annoying.

Thank you very much!

a web rocker
a web rocker

My problem is slightly different. I have a wired PC, couple of laptops, one smart phone (Nokia Lumia 900) all connecting to the router (not all at the same time) without any issue. But our other smartphone Samsung Infuse (AT&T) drops the wifi connection randomly. The only way to get the connection back is to go into settings, disconnect the wifi, and then reconnect wifi. Even though I haven’t confirmed this for sure, I believe it happens mostly when we use the TV Guide app (and, I think , Weather channel app) . Don’t have problems with these APPs on 3G or 4G, only on wifi. Once we go into TV Guide app, usually it works, then after few minutes we go into the APP, and it is just stuck on the initial screen. We went to AT&T shop and they reloaded the entire OS with the latest available for that phone, but the problem still persists.

Any ideas?

Anonymous
Anonymous

I am really happy I came across this article because on my home wireless network, I was constantly getting disconnected unknowingly almost every time I would walk away from the computer. Most of the time, I would not have to restart the computer or even the network adapter, but simply restart my web browser. This was not a huge problem, but definitely annoying if I would be in the middle of a project and get taken away for some reason, just long enough for my screen saver to kick in.

However, now I have read this article and I think I know a few things that I want to try now. The part about the network card on the wireless router and on my computer seemed to make good sense and I think I will start there. Otherwise I think what I will do is start searching some message boards pertaining directly to my router and my computer specifically. I have found good results through those sources in the past and I am confident I can get this fixed here shortly.

Anonymous
Anonymous

If you have been having problems maintaining a wireless connection to the internet, the problem could be caused by a number of things. This article gives a very thorough run down of many of these causes, along with a number of potential solutions to each of them. It is well worth reading if you are having any issues with your connection. Even if there are no issues at present, consider taking a look and saving the article for future reference, if needed.

The author of this article (probably a technical guru!) makes the point that most wireless connection issues can be traced back to either your wireless network card or your router. I think the first several tips will probably help with the majority of these types of problems. For example, if your iphone has its battery losing power very quickly this could be a sign of having both the phone and router operating on the same channel. Simply going into the router settings and specifying a channel other than the default should help remedy this problem.

Anonymous
Anonymous

This article is quite thorough. In fact, there are so many different tips and ideas provided that I am wondering if the author is deliberately looking to put us tech people out of business! Actually, I think that anyone can benefit from this, since there are solutions here ranging from very simple all the way to incredibly technical.

In the course of my career repairing and playing with computers and networking equipment, I have discovered a few things. The first is that generally speaking, simple is better than complicated. One of the easiest things to do is recommended near the top in this article. While it is technically called recycling or power cycling your hardware, this simply means shutting everything down and then re-powering or re booting everything one by one.

When using this method, it is important the steps that you take to reload everything. Turn on the modem first. Then, turn on the router. Wait until each item fully powers on and is showing that it has a connection to the network. This may take a few seconds. Finally, turn on the computer.

Rocky Rocks
Rocky Rocks

Just changing the channel to fix my wireless connection drop worked. Thanks

Anonymous
Anonymous

I think a tech person like myself was responsible for writing this article (or at least doing the research needed to support the writing), since many helpful ideas are proffered. There is no denying that when a wireless connection drops, it can be an incredibly frustrating problem. I have a lot of people calling me with this very problem. The author is correct in that many times if a person stays on one screen for a while, or walks away from the computer, many times this triggers a connection time out (that is tech speak for your connection is dropped). Things go from a mere occasional inconvenience to a major hassle when your connection drops repeatedly.

The author continues by stating that most of these connection time out problems are caused by either your wireless router and/or your internet card. This has also been my experience when dealing with these problems. It seems to me that many times, it can be very difficult to get either of these running the way they are expected. In fact, sometimes the problem can be that these two elements simply do not interact well with each other.

Anonymous
Anonymous

After trying some of the more simple solutions, it is still quite possible that you are experiencing problems with your wireless connection. If this is the case, then you need to proceed to other potential solutions. Actually, if you have first tried to turn everything off and then re load, you might be better going to the author’s first suggestion which is to set your router on a specific channel.

The author strongly recommends this if your connection drops out for seconds at a time for no apparent reason. Additionally, if your i-phone is on the same network and you notice the battery draining very quickly this could be another indication. The phone is actually switching back to 3G every time the connection drops, causing it to use a lot of power needlessly.

To help fix this problem, you need to go into the settings of your router. These should be listed under setup. All you really need to do is specify a channel that you like. If you are using a dual band router you should make this the settings for both of your bands. Whatever you do, do not use the default channel.

Anonymous
Anonymous

The last of the easy solutions recommended by the author is to check your wireless power settings. One possible explanation for the problem is that the settings are configured to automatically shut off power to your wireless card after a certain amount of idle time (in some cases this can be as little as a few seconds!). So, if you have some system (or card) specific settings go in there and check and see if there is anything strange. If so, by all means change them to something more appropriate for your situations.

After this, the author points out that you should check the settings on your wireless card via your device manager. This is actually a very simple process and the author provides detailed instructions for doing so.

After you have been through all of these potential solutions, it is STILL possible that you may be experiencing the problem. However, in the course of my work, the tips and techniques that the author has listed so far will solve about 90 percent of the problems most of you will ever encounter.

Anonymous
Anonymous

I found this article to be pretty informative about solving some common internet connectivity problems. It is no doubt one of the most frustrating problems you can have using the web and if you are not careful, it can chew up hours and hours of productive time trying to fix it. Home wireless networks are very much the norm these days for both peoples’ residences as well as most businesses now. It is rare to walk into any store or commercial building that you cannot find some kind of network, password protected or otherwise.

It is just so much easier than running wires and you really do not have to sacrifice any speed or convenience whatsoever. For most any application, it makes a lot of sense and thanks to the efforts of software and hardware manufacturers, it is getting easier and easier to do home networking setup for the average user.

Well, I believe that this technology will continue to be the norm for at least the next several years but ultimately, I believe it will eventually fall by the wayside just as dial-up internet and Netscape did. The world is moving to a completely wireless network, both in demand and in the technology required to do it. You will be able to connect your computer or other wireless device to the global network that just exists in the air, like radio does, rather than pipeline in an internet connection via wire and then dispersing it with a wireless router.

The demand is coming from current users who are growing to expect their devices to work in more and more places. Verizon wireless spends oodles of marketing dollars touting their network as the largest and most comprehensive in the United States, and with good reason.

As a Verizon subscriber I can attest that my device works better and in more places than anyone else I know that carries another service provider. I have grown to expect that my smart phone will work both to make calls and to connect to the data network (internet) just about everywhere. When it does not, I am left somewhat vulnerable and I would gladly pay higher fees to ensure that it could connect no matter what. So I, like many smart phone users, am indicative of where the market’s expectations are growing. We want what we want, everywhere.

The technology is likely already in existence. The “4G” network is currently the front runner as far as internet speed is concerned for mobile devices. With my Verizon 4G enabled phone, I can download and upload things to the internet almost as fast as I can at home. The race is on to see who can come out with the next level of speed and do so without breaking the bank. That is the real hook right there, it is likely that a 6G or 8G-type service is already a reality, but nobody could realistically afford it anyway.

Anonymous
Anonymous

Yeah, there is nothing more frustrating than having connectivity problems with your wireless network. I have had wireless routers in my home for about eight years now and I have seen the process of setting them up and maintaining them get a lot easier in that time, but you can still run into issues that are not always easily solved. I have learned a few tricks of my own over the years; although I am not as technical as the author they still have a few nuggets of wisdom to take with you if you run into problems of your own.

My first wireless router was a Linksys model that most everybody has seen before at some point. At the outset, it worked pretty well but the set up was a little complicated with the old Windows operating system and the primitive coding inside the wireless router itself. My roommates and I (still in college at this point) all tried to connect to the router via our laptops and we had a desktop computer as well that was hardwired to the router via an Ethernet cable. The problems we were having were computers intermittently getting kicked off the network and losing the connection altogether. I think looking back on it, the reason for this was that we did not have a secure network. Not that somebody else was accessing our bandwidth, but in that time hardly anyone secured their network with even the most basic password. So because of this our computers were getting confused and picking up other networks that may have had some different settings than ours and therefore we could not connect to the internet even though we may have been in the network. Windows is a lot better now about telling you the status of your connection and the network you are in, so it is not as big a problem, but something to be conscious of if you are having trouble.

As time went by, I continued to use this router in the different places that I lived and it mostly worked fine. Eventually though, I started having some trouble. I could set up and connect to the network no problem with my laptop computer and my desktop computer hardwired in and with new Windows software, I could make them communicate much more easily. What would happen quite frequently though, and became more frequent, was that my laptop and my desktop would stop speaking and then my laptop would lose connectivity altogether. It would come and go though, so I would always get just enough usefulness out of the thing that I would not look at replacing it.

It turns out that is exactly what I should have done. The router, for whatever reason, had just gone bad. It no longer could be trusted to transmit a signal consistently and as soon as I replaced it with another used router (a Belkin this time) it started working. Don’t wait like I did.

a web rocker
a web rocker

Thank you so much. I have Windows 7 but was able to get your drift to device manager.

a web rocker
a web rocker

Hi I have a DWA-125 Wireless 150 USB Adapter and a Belkin router. I am losing my wireless connection on my desktop regularly. I share my network with a MAC iOS machine. It might sound odd, but is somehow my losing of a network connection is related to the the MAC. Because every time my friend turns on his MAC and starts using the wireless, my system loses the network connection.

Dave
Dave

Yesterday at work, my Dell Studio laptop kept losing its .wireless connection. Our IT guy tried to troubleshoot it, and although it came back on briefly after a cycle, it went back out again shortly thereafter. That had us thinking it was a router error.

But the same thing happened at home, so now I’m thinking something is set wrong in the laptop. Suggestions?

Very web rocker
Very web rocker

Very nice and useful article. There’s nothing that’s more painful than having your wireless connection drop on the last page of a 15-minute long survey!!

Anonymous
Anonymous

I’ve been having problems with the low-band on my router going off line, only to work for a short period of time after powering off or resetting.

Changing from AUTO to a free channel in my neighborhood, my 2.4GHz popped back online allowing my cell phones and tablets to reconnect.

Thanks for your help!

***Belkin’s, what “they” call help line, gave me the old standby answer, do a factory reset. Unfortunately, they didn’t have this answer.

Anonymous
Anonymous

I tried updating my driver to the one from the Linksys website and Windows will not let me install it. Is there a work around?

Anonymous
Anonymous

Problem: When multiple computers are connected to the SonicWall wireless network, the wireless network goes down every 15 minutes.

Synopsis: The problem has been confirmed resolved by updating the firmware and disabling the Intrusion Detection on the wireless network.

Solution: Update the SonicWall firmware to the most recent version. Disable the Intrusion Detection on the wireless network.

Shawn Zernik

Internetworkconsulting.net

Anonymous
Anonymous

Thanks for the time to make this page, I’ve had problems with my connection dropping out every few seconds on a lot of routers, and it was all down to WPA! Sorted it now, thanks again, you’re a saint!

Anonymous
Anonymous

I have been through this wireless Internet problem for a long time. These guidelines helped me a lot, thanks.

Anonymous
Anonymous

I have a Dell Inspiron 640m. The WLAN internet connection adapter worked without problems during the first couple of years. The last year I encountered regular drop outs. Initially I used the repair facility in the Wireless Adapter application. But after some time, even this did not work anymore. I had to reboot to get connection again. I tried many of the suggestions posted on the Internet (update driver, power settings, etc.) without success. My ‘solution’ is the use of a USB WLAN adapter (leaving the internal adapter for what it is). I use a D-Link DWA-140 for Euro 30,- Until now I have no connection problems anymore. Maybe this may help other people as well.

Klaas van den Berg

the Netherlands

Anonymous
Anonymous

Recently, my wireless internet connectivity has been spotty. For some reason, today, my pc began trying to connect to the neighbors unsecured network instead of mine. I tried to open “View available wireless networks”, and it opened, but was telling me that windows was not managing my wireless networks. So I try to change the order of preferred networks, by opening the appropriate tab, and the window that opens is the properties window for my 802.11 wireless usb adapter and that window hangs on the “Authentication” tab and the entire contents of said tab are gray.

On a previous attempt to correct this, I got the properties window and was able to look around a bit, but didn’t see anything that needed changing. So I tried to close the window and got some error saying that one or more of the changes couldn’t be saved and I had to choose something before I could close the window. There was a cancel option, but that was grayed, as I had actually made no changes. So I Ctrl+Alt+Del and choose shutdown – restart. Now problem is worse….Any advice?

I will attempt the steps above to see if it solves the problem, and if it does I will post to that so others who may be experiencing the same can know that this works for them as well.

Thanks in advance,

Steve

Anonymous
Anonymous

The only solution that worked for me for a D-Link DIR 600 with DD-WRT firmware on Windows 7 OS was adjusting my wireless router settings with the parameters indicated above. I’ve always had problems with my laptop with Win 7 on a wireless connection when disconnecting after switching from a wired to a wireless connection.

The only temporary solution that worked was to restart my laptop and start it on a wireless connection, never knowing that these router settings are affecting the wireless connection in Windows 7. Now, whenever switching from a wired to a wireless connection there are no more disconnections on my wireless connection. None of the other suggestions above worked.

ARUN
ARUN

when the connection drops, the router’s SYS LED is off, the WLAN LED is stable [should be flashing according to the user guide].

I tried changing the channel to 1, 6, 11 – reduced the bandwidth to 20, tried WPA instead of WPA2, changed threshold, tried resetting the router to factory default, nothing has worked so far. the router still drops connection. I tried with DELL/XP, Acer/Vista, Lenovo/Win7 – all gave me the same result.

I have also updated the firmware of the router – not sure if its due to firmware update?

please help….

Anonymous
Anonymous

Okay, right now I am running on a default 6 for the last few days and have seldom faced the connection drop problem. The Skype video still manages to crash Ubuntu on a random basis, however.

Anonymous