Is Your Wireless Connection Dropping?

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Woman mad at computerIs your wireless connection dropping unexpectedly? For example, while you’re away from the computer, or if the screensaver kicks in, or if you don’t use the internet for a while? The most common causes for a wireless connection drop are your wireless router and network card. We’re going to teach you some troubleshooting tips, in order of helpfulness, that should get your wireless connection back up and running because we all know how annoying it can be if your internet keeps dropping.

Would you prefer to have an expert help you out? Visit GeekSquad’s website today.

First: Set Your Router to a Specific Channel

We’ve been asked, “Why does my internet keep dropping?” from Time Warner’s Road Runner customers in particular, so we’ve decided to post it at the top of this article in case it saves anyone time. The symptoms are a wireless connection that literally will drop out quickly for seconds at a time. If your cell phone (iPhone) is on the same network, the battery will drain super quickly because of the phone switching to 3G every time the connection drops. The WiFi goes in and out and users are stumped.

Here’s a tip that can get your wireless connection from dropping out repeatedly. If you are using a router (particularly a dual band router), you’ll want to go into the wireless settings (usually under “setup”), and specify a channel. Try using a different channel than the default, and make this setting for both of your bands (2.4Ghz and 5Ghz) if you’re using a dual bound router. Definitely, do not use the “auto” setting. From our troubleshooting, it appears that this is the main culprit. Try setting a higher channel, and if that doesn’t work, try different channels. It’s very possible that there are enough networks in your immediate area on the same channel that they’re conflicting with each other, thus the router keeps dropping internet.

If this solution works for you, please comment below!

Other Potential Solutions

If switching the router channel doesn’t stop the WiFi going in and out, you can try these other tips to help prevent your wireless connection from dropping.

Check Your Wireless Power Settings

First, see if your computer is managing your wireless card’s power. It may be instructed to shut off your wireless connectivity after a certain amount of idle time goes by. If you have system specific utilities, such as Dell’s Quickset, make sure that the wireless power management isn’t set to shut off the card if your computer is idle for a certain period of time.  Second, you’ll want to check the settings on your wireless card via your device manager. In Windows XP:

  • Right-click on “My Computer” and select “Properties”
  • Select “Hardware” and click on “Device Manager”
  • Find your wireless card under “Network adapters” and double-click it
  • Verify that there aren’t any auto power management settings enabled that might be shutting your card down prematurely

Power Cycle Your Hardware

Another thing to try is to simply shut down all your hardware – i.e. your PC, your modem, your router, your laptop, etc. – anything on the network. Then power them back on in the following order: modem -> router -> PC (wired) -> laptop (wireless) and see if that fixes the issue. If not, proceed to more potential solutions below.

Update Your Router Firmware and Wireless Card Drivers

If all of the above hasn’t prevented your wireless connection from dropping, you’ll want to update the firmware of your wireless router, and you’ll want to update your wireless card drivers. This should solve the problem most of the time. With any firmware or driver update, please make sure you are retrieving the update directly from the manufacturer’s website.

Stay Clear of Driver Robot!

There’s quite a bit of marketing being done by the company Blitware around software such as Driver Robot which is supposed to help you find and update drivers that match your hardware configuration. It has been brought to our attention that the software, while not a virus, may install so-called adware, that may slow down and prevent your computer from functioning correctly.

A rule of thumb with drivers is “if it ain’t broke, don’t fix it.” Driver updates should only be installed if you are currently experiencing issues and told by the manufacturer that updating your driver will help resolve the problem. Finally, make sure that you are only downloading drivers from the manufacturer’s website, and not from a third-party.

If your PC is already infected by adware, you can download Lavasoft’s Ad-Aware for free to remove it.

Adjust Your Wireless Router Settings

  • Lower the MTU (Maximum Transmission Unit) from 1500 to 1492 or less (usually found on your router’s main/ basic setup page)
  • Adjust the following advanced wireless settings:
    • Lower the beacon interval from 100 to 50
    • Lower the fragmentation threshold from 2346 to 2306
    • Lower the RTS threshold from 2347 to 2304

That should solve your wireless connectivity problems and should prevent your wireless connection from dropping.

How Often is Your Wireless Connection Dropping?

Every Couple of Seconds

Does your wireless connection connect, then disconnect, then connect again, only to disconnect two seconds later, and so on and so forth? It could be that your PC is trying to find an IP address and the DHCP server (which hands out IP addresses) isn’t cooperating or isn’t finding one. If you’re using Windows, open a command prompt by browsing to Start -> Run -> and type in “cmd.exe”.

In the command prompt window, type the following: “ipconfig.exe /release” followed by “ipconfig.exe /renew“. You’ll get a status message that may help you pinpoint the issue.

Wireless Connection Drops in WPA Mode

If you can get your wireless adapter to connect without security encryption set (ie. WEP or WPA), but it drops every couple of seconds when you use WPA mode, try updating the network card driver’s firmware.

We had a similar experience on a Dell Inspiron laptop. The included Intel Pro 2200BG network card worked for a couple of years, but then every time we’d take it to a public internet location, connect via WiFi, then bring it back home to connect to our WPA network, the connection drop issues would resume.

If your WiFi keeps dropping, you will need to reset your router.

Resetting Your Wireless Router to Factory Default Settings

Resetting your router can usually be done by inserting a pin (like the end of a paper clip, not a knife or mechanical pencil) in a little hole at the back of the router, and holding it down for 10 seconds or so. You should see all the lights on the front of the router flash, signaling that the router has been reset to factory default settings. After this, power cycle all your equipment.

You’ll then need to reconfigure your router’s security settings. I recommend using WPA2/TKIP+AES this time around and setting a new password. If you were cloning your MAC address this setting should be disabled, which means you’ll be assigned a new IP address.

Restart your laptop, select the wireless network in range you want to connect to, select “advanced settings” at right, and in the list of networks, edit the properties of your network. In the Properties dialog, you’ll want to specify the new security protocol (in Windows XP, you’ll only have WPA/TKIP available – this will work for WPA2), enter your new password, and save your settings. We also recommend clicking the advanced button and opting to not have Windows automatically connect to the network.

Hopefully, your WiFi will now connect and remain stable. If you keep losing internet connection, comment below for help.

Additional Tips and Tricks

IP Address Already Allocated Message

If, when running ipconfig, as described above, you get an IP address already allocated message, it means the DHCP server is unable to assign you a new IP address. You can try logging in to your router (usually by going to //192.168.1.1) and enabling the DHCP server (if it isn’t already), and then increasing the Maximum Number of DHCP Users.

If you’re going to set up a static IP address as described below, you’ll also want to define two static DNS addresses. Check your router’s DNS addresses for ones to use (on our Linksys WRT54G router they can be found by going to Status -> Router).

Assign a Static IP Address to Your Computer

If none of the above work, and your computer is currently set to retrieve its IP address automatically, you may want to try to give it a static IP address instead. To do so, simply:

  • Browse to Control Panel -> Network Connections
  • Right-click your wireless connection and select “Properties”
  • Select the TCP/IP protocol, and edit its properties.
    • Set your static IP address as follows:
      • IP: An IP address within the range assigned by your router (usually defaults to between 192.168.1.100 and 192.168.1.149) that is not taken by another device. To see which device IP’s are in use, check the DHCP clients table in your router (on our Linksys WRT54G router the client table can be found by browsing to Status -> Local Network))
      • Subnet Mask: 255.255.255.0
      • Gateway: 192.168.1.1
      • DNS: Assign DNS records corresponding with the ones specified in your router’s static DNS settings (described above)

Save your settings and restart your PC and see if your connection works. If not, and you’re running Windows XP, you might want to try this Winsock fix tool as a last resort. Just make sure you backup your registry first in case anything goes awry.

Disable Third-Party Networking Utilities

If you’re still stuck, it’s possible that third-party software is interfering with your network settings. Try disabling any third-party networking software you may have installed, power cycle through your system, and see if that gets the wireless connection back up and running.

If not, you can try to manually reset Winsock and TCP/IP. Just make sure you create a system restore point and backup your registry before trying either of the below methods.

If your Windows Sockets (Winsock) registry subkeys are corrupted, you can recreate them by running the following in a command prompt window (Start -> Run -> type “cmd.exe”):

netsh int ip reset resetlog.txt

If that doesn’t work, you can try completely reinstalling the keys as follows:

  • Uninstall the TCP/IP protocol
  • If prompted, do not restart the computer now
  • Delete the following registry keys:
    • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2
    • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock
  • This time, restart the computer
  • Reinstall the TCP/IP protocol

Trying to Renew IP Address Error

If you start getting the trying to renew IP address error, your connection is probably struggling to find an IP address as described above. Try the above solutions, if they don’t work, and your connection works despite this message, simply ignore it. To have Windows diagnose the issue, run the Windows network diagnostic tool as described below.

Windows Network Diagnostic Tool

The Windows network diagnostic tool will analyze various components of your network connection and point out problems it finds. You can run it as follows:

  • In Microsoft Internet Explorer, click Diagnose Connection Problems on the Tools menu.
  • Browse to Start -> Run -> and type %windir%\network diagnostic\xpnetdiag.exe, and then click OK.

Network Diagnostics Freezes at 99% When Formatting Results

As with any system changes, make sure to create a Windows restore point and/or backup your registry prior to making any changes.

If the Windows network diagnostic tool almost completes, but freezes at 99% as it’s “formatting results,” you can try downloading an updated version using the link above, or do the following:

  • Start > Run -> type regsvr32 jscript.dll, and click OK
  • Start > Run -> type regsvr32 regsvr32 wshom.ocx, and click OK
  • Start > Run -> type regsvr32 scrrun.dlll, and click OK

iPhone Wifi Connection Keeps Disconnecting

Here are some tips for iOS users to stop your internet connection from dropping.

Hope the WiFi dropping has stopped!

What tips do you have for stopping your wireless connection from dropping?

Alex bring a series of in-depth articles on search marketing and content management systems as well as troubleshooting tips to We Rock Your Web's collection. He is an avid tennis player, nature enthusiast, and hiker, and enjoys spending time with his wife, friends, and dogs, Bella and Lily.

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252 Comments on "Is Your Wireless Connection Dropping?"

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Paul
Paul

My internet keeps dropping and this helped me so much! More specifically my router keeps dropping and I used the tips in this article and haven’t had an issue since. Thanks so much for the help! It was driving me crazy.

Scott
Scott

My internet connection keeps dropping like yours, router issue. My laptop keeps dropping wifi and it’s been really annoying. I’m enrolled in summer classes right now and it’s difficult to do my homework. Came across this article last night and bam, this issue is fixed! Many thanks man.

Simon
Simon

It’s early days, but following the instructions here I changed the channel setting only and it certainly has resulted in no dropouts in the last few hours (when I would expect 1 or two each hour). My modem was set to ‘Auto’ previously. My service provider has struggled for a month to resolve the issue, blaming their wholesaler the NBN etc when a search by myself found this article. Really makes you wonder how a provider does not know about this range of troubleshooting options to recommend to their customers. So thanks werockyourweb.com – your article sure does rock!

Kimberly Alt
Admin
Kimberly Alt

Glad we could help Simon!

burkey
burkey

Hello All, I am losing connection every couple of minutes ie trying to watch twitch and it constantly buffers, playing online games and losing connection. Can watch Netflix on smart tv no problems??

Jeff
Jeff

Hello, I have a laptop that is constantly dropping my internet but it only happens on this laptop. Like clockwork, about every 10 minutes, then reconnects right away. Only down for seconds. Very annoying. My router is a dual band and supports AC which the laptop with the issue supports. None of the other computers support AC. Could this be the issue and what is the fix? When I travel with this laptop it stays connected 100%. All other computers in the house NEVER drop??? very confused.

Joe Reinhardt
Joe Reinhardt
Hi Alex, I hope you can help me. After a Win10 update a couple months ago, I lost the 2.4 GHz band on my Triband Netgear Nighthawk X6 but both the 5.1 bands work. This only impacts my legacy devices (HP printer and HP pavilion laptop) as everything else is on the other bands. But it is an irritant not being able to wirelessly print. My PC was custom built by a local shop but the motherboard does not have wifi. I did notice that the 2.4 band came back online when I turned the PC off. But as soon… Read more »
Yu-ming Hung
Yu-ming Hung

After updating driver of wireless and fireware of router, the wifi still dropping out every 5 to 10 min with Time Warner cable. The first method seems to work perfectly for my new 2016 XPS 9360 laptop. For the first time with this laptop, I am able to use internet without disconnection. Thanks a lot for the article. It’s really works.

Kimberly Alt
Admin
Kimberly Alt

Glad we could help you!

Alex
Alex

Thanks so much!! I have a dual band router and changing the channel setting from automatic to a set channel fixed our interrupted Internet connection.

Prashant Rajpoot
Prashant Rajpoot

My wifi connection drops whenever I connect two devices simultaneously, otherwise when only single device is connected to wifi it works fine. Please help.

Honeytrap
Honeytrap
Thank you for this article. Dropped Wi-Fi signal on laptop and tablet and cell phone has been annoying me for months but just didn’t have time to deal with it. Finally got frustrated enough and had a few minutes to deal so I Googled “why does my wi-fi connection keep dropping” and mercifully your article was at the top of the list. I did a few tweaks and I believe this will make life a whole lot better. First, I changed the channel selection from ‘auto’ to a higher set channel. Second, I checked the wireless adapter power management and… Read more »
Kimberly Alt
Admin
Kimberly Alt

So glad to hear it worked for you! Thank you for the kind words!

finn
finn

Command prompt one fixed my wireless issue on Windows 10, thanks much!

Pam Flowers
Pam Flowers

I’ve tried everything , so I bought a belkin USB it’s posed to fix the problem, but it didn’t fix mine.

DBinHou
DBinHou

Thanks for the great resource! I have already passed it on to other people that have different issues than mine. I tried all of the relevant fixes listed, but the one thing I haven’t seen anyone else mention about their drops is that when my wifi drops, I have to restart my laptop – every time! The icon shows available networks, but when I try to connect, the sidebar menu says there is no connection available. My remedy is to restart the computer and then I am back in business. This is super frustrating, though. Any ideas?

TodayEmart
TodayEmart

Thanks

Yousef Nofal
Yousef Nofal

Hello Kimberly Kurimski,

I’ve tried all the steps listed above but my cpe repeater keeps droppings wifi not stable I have 4 routers connected to the same network with fixed ip address and DHCB is disabled start from 192.168.1.1 —- 192.168.1.4 and the 5th router is wireless CPE AP, wifi signal keep droppings all the time I gave it a fixed ip address 192.168.1.5 DHCB disabled connected lan to lan, the channel is set to 7. I did try 1,6,11 not working it’s drop away.

I do not know what the problem is exactly please help.

Marleena
Marleena

Thanks!! It was set to turn the card off to save power. I unticked it. Hopefully this will resolve the issue.

Andrew
Andrew

I know I’m coming to this article late but it is a great resource and I recommend it as very useful. I’ve referred to it several times to fix my wireless home network. Thank you.

Kimberly Alt
Admin
Kimberly Alt

Glad you’ve found it useful Andrew! Thanks for the kind words.

Michael Schneider
Michael Schneider

Setting the channel fixed it for me on Time Warner! Thanks!

Kimberly Alt
Admin
Kimberly Alt

Glad we could help you out Michael!

Michael Schneider
Michael Schneider

Actually I spoke too soon. Instead of failing about every 90 minutes, now it fails after 4 hours or so. I’ll try some more of these tips next I suppose.

Michael Schneider
Michael Schneider

I adjusted all of the wireless router settings like the article said, and now it’s held the connection for 5 hours, so seems promising.

Kimberly Alt
Admin
Kimberly Alt

Fingers crossed it works this time! 🙂

Juche Belieber
Juche Belieber
I switched to a new ISP and about a week later my download speed and ping were really erratic in the evenings. I assumed my new ISP had oversubscribed and was thinking I’d made a bad switch, then I noticed that all my devices were completely losing sight of the router rather than it being a problem with the Internet connection. Found this article and tried the first suggestion of changing the channel and it fixed the problem instantly. It must be some coincidence that a neighbor got a new router/changed their settings around the same time as I switched… Read more »
Rupesh Mazumder
Rupesh Mazumder

Using Connectify Me for sometime the Wifi is shared with my phone and in my PC it shows hotspot is on but after sometime in my phone there is no Wifi sharing but still in my PC the hotspot is being shared please help. Using HP laptop with Windows 8.1.

Maher Q.
Maher Q.

Worked great! Been hammering at this issue for a while. Assigning channels worked for me. Thank you!

Brenda
Brenda

Hello, my mother has been having major Internet issues for months. I’m not really good with computers but I’m trying to figure it out. She loses Internet connection constantly all day. Sometimes to the point you can’t get on at all. Also laptop and iPad don’t hook up to the Internet either. Any help would be greatly appreciated. She has a separate modem and router. Bought new this past winter.

Kimberly Alt
Admin
Kimberly Alt

Hi Brenda, perhaps trying a new router. It may be that the one you have now is bad. Hope this helps!

SBCheek
SBCheek
Not a geek. Why do I have to deal with endless problems. Slow crash adds millions of unknown downloads with no control or even sight of any of it. Who knows who’s putting things on one’s computer and no geek could even know what it all is. Cell phones work well. Why not the rest. I am sick of all the problems. Endless geek programming to fix. A stamp envelope and dial up phone is quicker. One day it all works. Next not. These things fly planes? Think you have any privacy? Ha. You have no idea and never will.… Read more »
Robert Boyer
Robert Boyer
Great list. I have a problem that doesn’t seem to be (clearly) covered. I get a “connection lost” on Firefox (and similar status on Chrome and Safari), but no viable explanation from ISP or hosting service with everyone declaring their internal checks work great and pointing fingers. A tracert shows potential issues with Level3 (and/or unknowns between Denver and Phoenix), but 99% of the time, my system works fine. However, when I open up three laptops, connected to the same router, hitting my same web site (not necessarily the same page), I almost invariably get connection lost. Any suggestions on… Read more »
Namear
Namear

I have a healthy habit that actually got me quite well into my career, that is saying: big thank you to every person that shows me what a big fool I am.
I have been struggling with this issue since God knows when and the fact that I live in a compound of 20 villas, wall on wall just made me look at myself in the mirror once again saying: You Big Fool.
So here it goes: BIG THANK YOU.

Kevin
Kevin

I’m trying to sort my wireless router settings to remedy the situation but for my Linksys E900 there appears to be no “Advanced Wireless Settings”. All I have are “Basic Wireless Settings”, “Wireless Security” and “Wireless MAC Settings”. Any idea how I can go about adjusting the beacon interval and thresholds?

Bruce
Bruce

I am having this problem too. I did change the power setting, and made sure the driver is up to date, but still happening. I didn’t do anything with the router as my sons and wife are also on the wireless router without problem. Any thoughts? Thanks.

S1ck0fant
S1ck0fant

My Internet drops from time to time throughout a few hours when I stream, but when I stream on a specific site it drops every 10-15 minutes? What is the cause and the fix? I have already changed channels, messed with the power output but nothing on this forum is specific to my issue.

Greg
Greg

Thank you so much! Really helpful.

The Founder
The Founder

I think most of the problem with most modern routers is that the transmission circuitry in them only has a lifetime of six months to a year, and then they are just unreliable.

Someone
Someone

Thank you very much! The problem indeed was that about 10 routers ( I live in an appartment ) were setup by non tech people, making them all go on 2.4GHz. I switched it to 2.462 and it worked like the sun again 😀

Kimberly Alt
Admin
Kimberly Alt

Glad it’s working for you now!

Rebecca
Rebecca

Thanks so much. We have been having so much trouble with the dropping signal/slow connection. We live in a densely populated urban neighborhood where Time Warner is the only provider. All I did was change the channel and it’s working perfectly. This was GREAT for our smart TV; YouTube never worked properly on it (it would stall every few minutes) and now it plays for hours without stalling.

Kimberly Alt
Admin
Kimberly Alt

Glad it works better for you now Rebecca!

DMJH
DMJH
I just wanted to add one solution to the above quite helpful list….(one of the few articles with all the fixes in one list!) I had been trying for several weeks after getting numerous loss of network connections per day…resetting, disabling the power management, updating adapters and my router, etc. I tried most of the above and also updated with a new modem from Comcast, which they had been sending me messages about. I thought that might have solved the issue, but it didn’t. This is an odd thing that finally proved to be the cause, but when I discovered… Read more »
Kimberly Alt
Admin
Kimberly Alt

Wow, thank you for this descriptive solution! This will help our readers greatly! Thank you!

Shalva Sultanishvili
Shalva Sultanishvili

Thank you very much!

I found (but truly never experienced ever before) on my Windows 8.1 that in Settings: “Allow the computer to turn off this device to save power.” So this was disconnecting my WiFi.

Kimberly Alt
Admin
Kimberly Alt

So glad it worked for you!

Rick
Rick
Here’s a good one! I have an Android Motorola smartphone. I take pictures on it and then download them to my computer at home and at work. I open up cyberlink photodirector 3 and import the pictures. My problem is it doubles up on the pictures. So when I look in photodirector I have two pictures of the same picture. It also adds the pictures to My Pictures and that also has double pics. I also notice that one picture has a normal file name and date on it and the second duplicate picture has a strange long crazy number… Read more »
Kimberly Alt
Admin
Kimberly Alt

Do you have it set up to automatically sync your photos? It may be downloading the pictures twice: once on your home computer and again at your work computer. Maybe try disconnecting/unsyncing one of the computers from your smartphone. Then download pictures and see if they duplicate.

Rick
Rick

I don’t know how to sync correctly. When I go into sync center it doesn’t show my phone. I have a Motorola Droid Ultra and my desktop computer is running Windows 7. Any help would be great.

Kimberly Alt
Admin
Kimberly Alt

I suggest contacting Cyberlink Photodirector 3’s support team and see what they suggest.

Eddie
Eddie
Hello Kimberly, I read your article and I find it very interesting. I have a problem that is somehow related with this article and I was wondering if you can give me some tips. Here goes: I have a new tp-link router with a base PPPOE wireless configuration. I connect my laptop wireless to the router. At least once a day the connection drops and I don’t know why. Previously I had (and I still have) a D-link router that never had this problem. Do you think this can be caused by connecting another device to the wireless (my dad… Read more »
Kimberly Alt
Admin
Kimberly Alt

That could be the problem, but normally a router should be able to handle multiple devices being connected. Depending on your connection speed you may lose or even drop connection. Try disconnecting the tablet for a couple days and see if the laptop stays connected. If it does, then you have your answer. Let us know what you find out!

Eddie
Eddie
Just tried to connect the tablet and see if my wireless connection on my laptop drops. It didn’t.. I must mention that the signal is very good (the router is in the same room as my laptop) and I have a very good speed: 63 Mbps Download / 50 Mbps Upload (on Wireless!). This afternoon I connected the old router (that worked fine with no disconnections) to my new one (that has the disconnecting issue). The cable goes from one of the lan ports from my new router to the wan port on my old router. This way I created… Read more »
Eddie
Eddie

Ok, tried all the things I mentioned above and had no problems yesterday…so I guess this is good news.
If anyone has the same problem I had, you can try follow the steps I mentioned in my previous comment.
Cheers!

Kimberly Alt
Admin
Kimberly Alt

Woohoo! Great news! Glad we could help you.

moosy
moosy

Been struggling with this for two weeks after a firmware update of my modem. It had returned to the first channel, and I lost WiFi connection every hour on my laptop, despite the modem saying it was fine. After choosing the highest channel, everything has been working perfectly.

Kimberly Alt
Admin
Kimberly Alt

Yay! So glad it’s working for you now! Thanks for reading and posting about your success!

Mj Welz
Mj Welz

For one month after spending 6 hours calling Netgear and Time Warner Cable and Verizon, you have FINALLY solved my problem! Thank you so much!

Rick
Rick
I have had this problem for the last month. I have a modem from Comcast and a Netgear wireless router. I have an HP desktop hardwired in line with the wireless router. My problem is the desktop for the last month has been losing Internet connection while sitting idle. But all my wireless devises work good. I checked one of my power settings and it is disabled. But there are two more settings and they are NOT disabled. Should I disable them as well? Also, I tried updating the wireless routers firmware and there seemed to be a problem with… Read more »
Kimberly Alt
Admin
Kimberly Alt

I consulted with our team and you’ve got us a little stumped too. Here’s two possibilities we thought of though:
1) Do you have the router and the desktop both plugged in to the modem? You may need a Windows update or an HP firmware update, but perhaps you’ve already tried that.
2) Try getting a new router or try to disable the other settings.
If we come up with any other solutions we will let you know!

Rick
Rick

Thank you Kimberly for the info. It looks like it was the Windows update that did the trick.

Kimberly Alt
Admin
Kimberly Alt

Yay, glad we got it figured out for you!

Larissa Pearson
Larissa Pearson

Oh wow thank you. I’ve been going nuts with this issue for months. I have Time Warner Cable.

Kimberly Alt
Admin
Kimberly Alt

So glad we could help you Larissa!

Amanda
Amanda
Okay, the issue I am having is that my WiFi signal cuts out every hour on the hour. It says that it has been connected to the SSID, but I watch it and it turns off, I get a yellow icon then it reloads, the process takes mere seconds but I get dropped from everything I was doing. I have looked all over for answers as to what could be causing this. I have tried different locations, i.e. coffee shop, library, home, etc. Always the same thing, every hour on the hour the signal is dropped and reconnected in a… Read more »
Kimberly Alt
Admin
Kimberly Alt

Wow that is very peculiar. How old is this computer? Do you still have a warranty on it? Perhaps you could have it looked at by a professional. Do you have antivirus installed on it? A virus may be interfering with your connection.

lohit peesapati
lohit peesapati
The article is great and easy to understand. It solved connectivity issues my friend is experiencing, so thank you, but my problem seems a bit different. All the devices on my wireless network seem to work fine for a few hours, then suddenly the speed drops drastically (like it takes half a minute to load Google, so I can forget about any site related to speedtest), but by directly connecting the cable to my laptop, I get the speed results I’m supposed to get. I thought the router was damaged, but the next day the wireless network works fine and… Read more »
Kimberly Alt
Admin
Kimberly Alt

The user manual for your router says, “If you are using 2.4GHz cordless phones or X-10 (wireless products such as ceiling fans, lights, and home security
systems), your wireless connection may degrade dramatically or drop completely. Make sure your 2.4GHz phone base is as far away from your wireless devices as possible. The base transmits a signal even if the phone is not in use.”

Try implementing this and test it out for a couple days and see if it helps.

lohit peesapati
lohit peesapati

I’m not using any kind of products you mentioned. My ISP provides me a cable directly, so is there a problem associated there? Or is it just my stupid router? I’ve used Net Gear previously, I never experienced a problem then.

Kimberly Alt
Admin
Kimberly Alt

So you don’t have any cordless phones or wireless products such as ceiling fans, lights, and home security
systems near your router?

I suggest calling your provider.

lohit peesapati
lohit peesapati

No, none of the my other wireless products are close to the router, they are sufficiently far enough. I think I should call router customer care since it failed twice now, and the technicians my ISP sends me are pretty dumb. Anyway thank you 🙂

Mike G
Mike G

Excellent.

Aj

Hi Kimberly, I see that lot of people have gotten a solution to their problem regarding WiFi dropping issues and I would like to check on the same issue. I use a Dell XPS 13 Laptop and since 1 month I am facing the WiFi dropping and it gets disconnected automatically and I need to reconnect to enable WiFi. Could you provide me a solution for this? I got this Lappy a couple of months back..immediate response is appreciated.

Kimberly Alt
Admin
Kimberly Alt

Hi Aj, have you called your Internet provider or Dell to see if there are common issues with your devices connecting? I suggest asking your Internet provider what your connection settings should be set to so you know you have them correct as well.

Jennifer
Jennifer

Thank you so much! I was ready to bring the techies in and was fully convinced my computer was a lost cause, but was confused as to why it was just one specific router that my computer was having trouble communicating with while nobody else seemed to have trouble with this router. The first tip cleared up all my Comcast issues immediately. You’re awesome!

Kimberly Alt
Admin
Kimberly Alt

Happy to hear this solved your problem Jennifer! We think you’re awesome too ;).

Ajmal Poya
Ajmal Poya
Dear whoever wrote this article, it is great. However, I want to be specific and would like your opinion on this: Recently I purchased a Dell Desktop Optiplex 9020 Mid 2013 model. I bought a PCI WIFI adapter and connected it to the mother board. I had WiFi for about 4-5 hours and then the wireless just dropped and disappeared. Now, I only can use WiFi for 2-3 minutes upon PC’s restart and then the WiFi disconnects and the PCI hardware even disappears from the list on the Device Manager. I thought it was the problem with the card, but… Read more »
Kimberly Alt
Admin
Kimberly Alt

It sounds like it is something with your computer. I suggest contacting Dell directly and asking if others have had this type of issue. If it’s a new computer you shouldn’t be having these types of issues.

Al Duchaney
Al Duchaney

I appreciate the idea. I am going to take things up with Comcast as I suspect their home security router may be causing interference after coexisting with my Linksys for a couple of years now.

Toad
Toad
Hi, For the last couple of days my WiFi signal has been dropping out a lot. This can be anywhere from every hour to every couple of minutes. When the connection goes I cannot see my specific signal however sometimes I can see other signals from neighbors’ routers. I have made a few changes to my machine over the last couple of days, I have installed Virtual box, which could have made changes to my network settings and have also enabled Visualization in the BIOS. My PC is the only device suffering from this issue so it has to be… Read more »
Al Duchaney
Al Duchaney

My issue is that wireless works fine until about 5 or 6 pm Eastern Time and then only wired devices can access the Internet. The Androids (2) and iPad are all connected to the router, but have no access to the internet. This has happened 3 evenings in a row.

Kimberly Alt
Admin
Kimberly Alt

I’m assuming you’re using your home/personal Internet. Not a public connection. I suggest changing your Internet connection password. It’s possible that someone else has hacked into it and is using your connection. 5/6pm is a common time for people to get home from work so it could be that someone is using your connection to use up a lot of your bandwidth (ie playing games online, streaming movies, etc.).

Dr. Melissa
Dr. Melissa

This article ROCKS!!! The first two things totally fixed the issues I was having, even after 2 different techies couldn’t figure out the issue. Definitely had channel issues with other multiple signals around my office, plus my computer (Dell PC) was indeed shutting down the wireless cards to save energy. Once I change those two settings, it’s been smooth sailing! Thanks a million Alex 🙂

Kimberly Alt
Admin
Kimberly Alt

So glad this article was helpful to you! I will be sure to pass the news onto Alex!

gary
gary
I apologize for the typos in my previous post. I’ll restate my question: I use my Verizon Wireless Hotspot feature on my cell phone to provide Internet service to two computers at home. (No router is involved.) My Lenovo laptop works flawlessly with the hotspot feature. My HP Pavilion desktop with Windows 7 Ultimate, however, has trouble loading pages. Sometimes pages load completely, yet other times the loading times out. (My Network and Sharing Center says I have a connection with good send and receive activity per an HP technician. After remote accessing my computer, HP couldn’t find the problem… Read more »
gary
gary
I’m using my Verizon Mobile Hotspot Feature to provide Internet service at home. My Lenovo laptop works flawlessly with my HP Pavilion desktop with Windows 7 Ultimate. However, I have trouble loading pages. Sometimes pages load completely, other times the loading times out. After remote accessing my computer, HP couldn’t find the problem and said I must have some software conflict and they want me to do a system restore to take me back to the original software load. I’d rather not do that since I’d have to re-load a lot of software. Any suggestions come to mind to get… Read more »
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